Now Homes Inc

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I just need to know where to send the information once I have completed the inspection. I can take it to an advance auto for inspection
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThankyou but in addition to that there is NO information on the price tag of the item in the store that indicates it will be in the form of a gift cardIt should state that on the price tag of the item before purchase
Regards,
*** ***

Thank
you for providing us with the opportunity to address the complaint that
Mr. *** has filedIt is important for us to hear from our customers
and we will strive to meet your expectations.
We have
reviewed the information provided and would like to apologize for
the
inconvenience this caused our customerA full refund of Mr***’s online
order was already processed the morning of 2/24/16. Mr*** can be expecting $back to
his purchasing Master Card in 1-business days
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have sent the customer's request for reimbursement off to the store's leadership teamThey
will review the information provided and contact the customer back with a resolution to this requestWe do advise that it can take up to business hours for the customer to receive the phone call from the leadership teamOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
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*** *** ** *** days isn't really long enoughNo I am not satisfied for one you don't shave a part to make it fit in an engine if you have to do that its not the right part we have already changed the oil times trying to get all the metal out of it and still going because they did not clean the engine they never checked the cam shaft even the mechanic I tool to said the only way to check is to have camera put down in cant check by looking with your eyes they people quickly got a job done and cheep don't think what what happen in the long run

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** *** *** ***
*** *** ***
*** ** ***
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We request the store location this occurred at so we can review furtherOnce we have this info we’ll reach out and speak with the Store in questionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** As of today, May 24, I haven't received a telephone call from field team leader

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please google limited lifetime warranty on brake pads at Advanced Auto Parts and see your policy.I do not know for sure if it is still a policy but when I started purchasing brake pad it was the policy and I formed a contract with my first purchase that you should not be able to end until I am no longer the owner of the vehicle
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We will need to have our Claims Team reach out to assist further, but we would like to attempt and gather information for themWe request the vehicle’s make, model and engine size and if Ms*** has any invoices of repair or estimates of repair at this timePlease also advise the best contact time/days and we’ll request one of our Claim Team Members contact Ms***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***. We apologize that the Gift Card did not reach Mr***We will accept his original request due to the delay and have refunded Mr*** $back to his *** ending in ***This refund should return in 3-business daysWe also issued a $off $Speed Perk coupon in replace used coupon as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and spoken with the store located at *** *
*** ** *** ** ***I advised when speaking with the Manager on Duty *** that I would like Mr*** to be refunded for the bulbs and to assist in locating the correct bulbs and offering them for free up to $Manager *** advised he would be happy to help with our request and to have Mr*** come in next chance he hasIf any issues arise please contact us at *** option option and a reference number for this issue is *** and we’ll correct any problems should that happen during this processOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize for
the inconvenience caused to our customer. We reached out to the District Manager over
the area, ***, and he has partnered with our customer’s local store. We would like to ask Mr*** to return
to the store with his receipts and bulbs, and General Manager *** will take
care of the return
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I returned it 2/and it went seamlessly I consider this resolved
Regards,
*** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We see that the refund was done on 7/21/for the dollar amount of $It is typical for refunds to take up to several business days to process and Advance Auto Parts advises 3-business days for a refund to processWe have spoken with banks before when Customers have brought up this concern and every bank has advised they are familiar with the typical time frame on refunds from all places of businessWe would be happy to confirm this information with Mr***’s bank if he would like to call with them on the line to us for a way call at *** and option * and provide reference # ***We do show that the *** ** location as using a different computer system than some neighboring stores, but this should not cause issues with online order returnsWe request the other locations that advised they could not return the online order so we can correct this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have been
understandable toward the business and lower what I am asking by accepting $
check to resolve the issueHowever, Advance Auto Part seems to feel like they
can forget about the incident if they believe someone who is easy to deal with
I called *** to check when they will send out the check and resolve the
dispute toward my credit cardWhen I called Saturday (12/19), the
representative said that the department is closed and he suggested I call back
SundayI waited more than minutes to talk to that representative on
SaturdayI called on Sunday morning (12/20)The entire call took minutesThe
name of person who answered the call is ***She said she tried
to understand why Advance Auto Part should send me a $I explained the incident
to herShe seem confused and asked the same question againShe later felt my
frustration and asked me to hold, so she can "talk to the second level
people"As I was holding, she hanged up on meI waited
minutes for nothingI totally spent an hour and got nothingThe funny part is that I
still haven’t gotten my credit card charges resolvedI kept all the
conversations and receiptsI will show them if I am asked to do so
The sole purpose to file this complaint again is to show how poor
the communication between representatives in Advance Auto Part are, and how the
representatives treat their customer when representative doesn't understand the
issues, the best way is to hang up the phone, so they think the customer will
be tired to call back because of the wait timeIf Advance Auto Part wants to
settle the incident, the replied message has to content advance auto part
person's name and contact information who replied, so I know who's word means
itI can hold someone accountableSecond, resolve my credit card dispute
Even I can get my credit card to dispute the charges, I have the right to ask
the business directly because I have never received the product, and it is NOT
my intention to cancel the orderThird, since I have spent this much time
dealing with this complaint, I will ask $to settle the incidentI asked
$at the beginning because the time I spent on itI was willing to accept
$because the person who replied seems honest and straight forward, but when
I went back to check what it is going on with the check because it has been a week, I got disrespectfully
rejected the callI eventually got hang up by Advance Auto Part and got no
answered for my issues.]
Regards,
*** ***