Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***. We have reviewed the online order and the bulbs bought do not appear to match the vehicles displayed on the online profileIf Mr*** would please advise if this was purchased for a Jeep Grand Cherokee Limited 4.0L or a different vehicle then we would better understand what took place on our websiteAs a goodwill gesture we would be happy to refund the online order the remaining $The refund went back to the VISA ending in *** and should arrive in 3-business daysOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** *** ** *** **
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We are aware of this issue stores face sometimes regarding price matching oil against ***, but
the stores should be willing to assist Customers with thisWe at corporate can also assist or work with stores to correct any issues that occur regarding thisWe will be reaching out to the store in *** *** ** to help them understand the correct procedure and how to better help Customers with thisWe are willing to issue Mr*** the $gift card concerning this matter, but we will require a copy of the receipt from *** proving that the Customer did in fact make this purchase after having the issue with our storeRequesting receipts from our Customers from purchases at competitors is business practice in regards to matter of this natureIf this is acceptable then we may be faxed at *** and emailed at *** please include an attention to Revdex.com # ***.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. The Free
In-Store Services section on the homepage of our web site *** states: “Free installation with battery purchase, on most vehicles, in most locations.” Due to the opportunity received, as a gesture of good will we have credited the web order in question an additional 25%. Ms*** can be expecting $back to her purchasing Visa in 1-days.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statement regarding *** making "a goodwill offer" is partly based on the unsubstantiated claim that he spoke with someone from Superior Chevy, which I have found to be false There is no record of him speaking with anyone from Superior Chevy Superior Chevy is a unrelated third party in this situation and they have confirmed the issue stems from the bolt to the ground wire being loosen and not screwed back in place As I previously stated, I have not had my battery serviced at any time prior to visiting AAPP other than having the battery tested at AAT Furthermore, San clearly stated multiple times to myself, *** ***, and *** that I would be refunded for the towing and repair If there were any stipulations, she was given the opportunity to say as such, but she did not I am only seeking to be refunded for costs I incurred as it directly relates to the incorrect installation of the battery, period. What will resolve my complaint is a full refund of the towing cost and repair cost, which is a total of $
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We apologize for any inconvenience regarding this matterWe have reviewed the Speed Perks
information provided by the customer and the system was trying to advise an account already existedWe will look into why it was informing Mr*** in this fashion and have it corrected and we’re happy this was brought to our attentionSpeed Perk coupons normally take 48-hours to issue once a purchase has been madeI see the purchase done on 9/21/2016, but the resulting Speed Perks coupon of $off $or more has not issued yetI will monitor Mr***’s Speed Perk account to verify he receives his $Speed Perk coupon and have also issued a $off $or more coupon for the troubleI would like to advise that we do have a dedicated team to assist with matters such as this and they can resolve these types of issues very quickly at *** option option I have sent a password reset as well to assist in logging into *** if Mr.*** would likePlease be advised that some email accounts place Speed Perk related emails in the promotion or spam folderIf any further help is required please reach out to the number listed aboveOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no ownership in the responsibility in reimbursing me my money Advance Auto and Movers are pointing the fingers at each other and the end result I'm being inconvenienced and robbed out of my money There is no satisfaction for me to tow my vehicle to a license mechanic that's does lots of business with Advance Auto, for him to tell me that my transmission was bad (chucks of metal was in the transmission pan) Therefore on good faith I purchased a transmission from Advance Auto and in one months time I had to returned my transmission to Advance Auto All I'm as*** is for Advance Auto or Movers to honor their warranty I contacted both of them several times and every time they seem to tell me they had to call each other due to not locating my transmission Now they are saying that the transmission with chucks of metal in the pan is nothing wrong with it None of this adds up Not only am I out of labor cost, but I acquired tow fees and I was inconvenienced for months without my vehicle.
Regards,
*** ***

We have sent this information to our Field Leadership Team over the store to further review/investigatePlease be advised we will need to locate a purchase in order to assist further, but we are using the information provided to attempt to locate a receiptPlease advise us if this purchase was made with cash or cardIf a card was used then please advise the type (exMasterCard) and the last digits of the cardWe have requested the Field Leadership contact Ms*** concerning this issue to offer a final resolutionThey typically contact a customer within business hours

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***It
appears that the state of North Carolina requires battery core tax to be charged and not refundedThat is why the charge reflects the way Ms*** is seeingIt would be the total of $(battery) plus $(core) which is $and then plus the 7% tax which is $This would make for the total of $and then the core cost of $would be refunded back to Ms*** on the same transaction if the old battery was provided at the time of purchaseWe were unable to locate the purchase Ms*** made at that store location, but wanted to advise the North Carolina battery core tax rulesWe will work with our store location to make sure they are aware of the details concerning thisOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had further problems The replacement part also was found to be leaking by our mechanic We have a copy of the bill noting this We did get this refunded after a third trip to ***In trying to bleed the brakes we also went through two cans of brake fluid for nothing since of parts were defective We got replacement part from another store We will settle for 90$ total. I would still like to know where are these parts coming from and why there are no quality checks???? Why is your sales people so lacking in common sense and empathy? These parts being faulty are going to give your business a bad reputation, and honest people will not want to work for you This was very stressful and time consuming! We will never buy remanufactured parts from Advanced Auto Parts again
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***We have to advise that according to our Return Policy that we will be unable to refund the item once it is opened as the product is not defectiveWe will include below a link to our Policy available online, upon request, and in store for customersIt further shows that Electrical items are also non-refundableWe are willing as a courtesy to issue a gift card for the item as a goodwill gestureIf this is acceptable then please advise us so we can have the store prepared to accept the item and allow us to issue the gift card for themOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond***

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
No we want cash only Not interested in any credits, IF we spend money in your establishment Can't understand how these parts could possibly be check for quality! Why would we want "free" credit in such a business that treated us and other unsuspecting customers so poorly???? *** * *** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We will review and work with our Claims Team on this issue and respond with an answer as soon as possiblePlease be advised however that our Warranty does not cover labor or damage and refer to the link provided below, but we will see if we have any options to assistOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** * ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They only showed me when I came inThe resoulation of camera don't show the battery muchWhat I want you guys to review is the time between 12pm to 8pm if someone has opened the battery charger if someone did before I came then it was replaced since when I came in they told me my battery was on the charger since I dropped it off at 12pm
Regards,
*** ***

The store has reached out to me and has been handledAll losses has been restored and no further action is requiredThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this
caused our customerDue to the opportunity received, we would like Ms*** to provide a copy of the picture she took of the $advertised price. Once the picture is received, we will be happy to respond further. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.All I need from the company is a proper address with department and specific individual to whom I send the information, ensuring it doesn't get lost again.Regards,** ***

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize
for the inconvenience caused to our customer. We request that Mr*** provide us their
tax exempt certificate. Once we have it
on file, and our tax department approves it, we will be happy to credit this
order as well as future online orders for tax
Once approved, Mr*** can have orders credited for tax by
calling *** opt *** to have an agent credit tax off of the order as it
is placed; or he can email ***
with his order # after an order is placed to have our team retroactively credit
the order for tax
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank
you for providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations.
Due
to the opportunity received, we have issued a refund on Mr***’s online
order that was placed on 11/28/15. He
can be expecting a full refund of this order back to his purchasing card in 1-
business days
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know