Now Homes Inc

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize
for the inconvenience caused to our customer. We request that Mr*** provide us their
tax exempt certificate. Once we have it
on file, and our tax department approves it, we will be happy to credit this
order as well as future online orders for tax
Once approved, Mr*** can have orders credited for tax by
calling *** opt *** to have an agent credit tax off of the order as it
is placed; or he can email ***
with his order # after an order is placed to have our team retroactively credit
the order for tax
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to thank Mr*** for providing the last four and type of the card to usThe receipt information that was found matches the last four of the card providedI spoke with our DM *** over the store *** (*** *** *** *** *** and we will gladly get Mr*** the refund of $from that locationDM *** will be contacting Mr*** within business hours in regards to this issue as requested and will speak about the refundIf you have any issues with the refund or speaking with the DM please contact us at *** and provide your reference #*** and we will rectify the issue immediately Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank
you for providing us with the opportunity to address the complaint that Ms
*** has filedIt is important for us to hear from our customers and we will
strive to meet your expectations.
We
have reviewed the information provided and would like to apologize for
the
inconvenience this caused our customerOur store manager, ***, has informed
us that we have refunded the parts in question per our customer’s request
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

Thank
you for providing us with the opportunity to address the complaint that Mr
*** has filedIt is important for us to hear from our customers and we will
strive to meet your expectations.
We
have reviewed the information provided and would like to apologize for
the
inconvenience this caused our customerUnfortunately, we were unable to find
proof of purchase for our customer’s axlesDue to the opportunity received, we
would like Mr*** to fax his proof of purchase to ***, or provide
it through the Revdex.comOnce the proof of purchase is received, we will be happy to
respond with a resolution.
Mr
*** can also put reference # *** on a fax cover sheet so we can more
quickly assist
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

The original request we received from the customer was to have ignition coils returned and refundedPer this request, they were refunded for those parts by the storeAs there was no mention of more than defective ignition coils, nor have we located the original purchase of these parts, we consider this case closedAs the customer has received the original requested refund of the defective coils purchasedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We have reviewed the call and did find that the Agent Mr*** spoke with provided incorrect information regarding the price match policyNow with that being said the Agent did advise correctly that we could not honor the price match due to the parts being available in Mr***’ s areaWe will address the Agent who advised that our price match policy was incorrect because it is accurate on our websiteWe have provided the link below and also an excerpt from the policy showing that parts must be available the same day at a competitor in order to price matchDue to this issue we would be willing as a goodwill gesture to refund 25% of the order, $22.82, back to the customer *** card ending in *** that Mr*** used to purchase these itemsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond*** Advance Auto Parts will match the price of any identical or comparable product available the same day at any competitor's store or websiteIf we match an online competitor’s price, it must include the shipping charges in the price of the productWe’ll match pricing at any other local Advance Auto Parts store or AdvanceAutoParts.com

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThe address listed in the business response is correct. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We spoke with our General Manager, ***, of the Store we were advisedGM *** advised that the store had reviewed the surveillance video at the store with a customer to show that a battery was not swapped out during the charging processThey did not have this individual’s name, but believe it to be Mr*** by the information provideWe request that Mr*** advise if he was assisted by the store already concerning this issue and if not to advise so can attempt to assist furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We have spoken with our District Manager, ***, and he advised he is currently working with Mr***He stated that he will need to complete an investigation into this matter before a final resolution can be providedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank
you for providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations.
To
address Mr***’s question, we see that he was given a $discount on
the
ball joint tool set he bought on 1/1/2016.
We also see where he was given the proper refund for this set on
1/7/15. We believe the root cause of
this dispute to be related to the discount being applied to the tool set rather
than one of the other parts he also bought on 1/1/
Due
to the opportunity received, we have issued a check for $that we will
mail to the name and address provided. Mr
*** can be expecting the check in 10-business days
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

We have requested that our District Manager or another Field Leader contact Mr*** concerning this issuePlease be advised that the Field Leadership will have the final answer on this incident for us and we will update should they respond to us instead

In
regards to the complaint that Mr*** has filed we would like to respond
further
We have reviewed the information provided and would like to
apologize for the inconvenience caused to our customer. We do require a battery to test bad in order
to do a warranty exchange, as we want to ensure we are fixing the correct
problem. Due to the opportunity received, will be mailing our customer a
check for $as a one-time courtesy.
He can be expecting it in the mail in 7-business days
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank
you for providing us with the opportunity to address the complaint that Mr
*** has filedIt is important for us to hear from our customers and we
will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize for the
inconvenience caused to our customer. We were unable to verify the store location
that Mr*** referred to. We also do
not have record of currently employing the team member he mentioned. If Mr*** would like to provide the
store location, we would be happy to investigate further
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have
been working to ensure Mr*** $refund check makes it to his local store in a timely manner. The current ETA of the check to his local store his Monday 6/20/Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We request that Mr*** provide us, or help us find his original proof of purchase for the freon
so we can better review his request, and take it for consideration.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

The address to mail these receipts to would be *** *** *** *** ** ***The name on the letter can be made out to Advance Auto Parts Retail Customer Care and please also write your ticket # ***Mr*** may also send an email, if able, to the one we recently communicated on and attach the receiptsA letter will not be an issue however and we will monitor for this letterWe may be reached back via the Revdex.com or again via the email if any issues take placeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We
have never offered a program where we accepted used brake pads and exchanged them for new onesWe are sorry to say that we will be unable to offer assistance with Mr***’s request unless upon further review we determine the brake pads possibly failed due to a manufacturer’s defectWe request the receipt for both the original and new brake purchases to better assist us in this reviewWe have two policies that this request would fall under and we’ll explain why we are unable to accept for both belowReturn Policy: This policy, a link is provided below, clearly advises that we return items like new and in original packaging onlyUsed brakes pads would not be accepted under this policyExchange Policy: Our warranty, a link is provided below, advises that if a part fails within its expected life due to a manufacturer’s defect then we will exchange the itemIf a part fails due to wear and tear then that item is not covered by our warrantyOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond***
*** What is Not Covered Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty partsParts under manufacturer's recall for a related problemParts installed on vehicles used off-road or for racing purposesParts installed on a commercial-use vehicle after days (see below)wear and tearUsed or salvage parts

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from
our customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize
for the inconvenience this caused our customer. We have reached out to the District Manager, ***,
who is coordinating with us to provide a resolution. We would like to ask our customer to please be
expecting a call in 24-hours
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Received the gift card yesterday
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***