Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We have requested that the District Manager over the store location for final resolutionPlease be advised that our return policy is listed in store, online, and can be provided upon requestPlease see below for a link to our return policy and we will notify the appropriate Team concerning the feedback of placing our return policy on the back of our receiptsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond***

In regards
to the complaint that Ms*** has
filed, we would like to respond further
We have
reviewed the information provided and would like to apologize for the
inconvenience our customer receivedThe Division Leader, (***,) is attempting
to contact our customer*** has already advised us that he wants to arrange
to pay the requested $279.90. He will
continue to reach out to provide a resolution and will let us know once he has
spoken to Ms***
Thank
you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We do show where we spoke with Mr*** concerning this issueWe also see show our District Manager has followed up on this with the StoreThe District Manager also attempted to call Mr*** but our last notes show he was unable to reach himWe could request the District Manager contact Mr*** again if he would likePlease also be advised that once an online order is created we do not have the option to adjust the store location of item’s at this timeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize for
the inconvenience caused to our customer. We reached out to the District Manager over
the area, ***, and he has partnered with our customer’s local store. We would like to ask Mr*** to return
to the store with his receipts and bulbs, and General Manager *** will take
care of the return
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We will need to have our Claims Team reach out to assist further, but we would like to attempt and gather information for themWe request the vehicle’s make, model and engine size and if Ms*** has any invoices of repair or estimates of repair at this timePlease also advise the best contact time/days and we’ll request one of our Claim Team Members contact Ms***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Have received the refund
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***. We have reached out to part of our Credit Team and the Commercial Account Manager *** *** about this issueOur Credit Team has advised that Ms*** should receive a call tomorrow 4/19/with a resolutionOur understanding of the resolution is that it will be suspended from collections and a payment plan will be set in place, but please wait for the Credit Team’s contact for full advisement and respond here if satisfied with the resolution offered Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have been
understandable toward the business and lower what I am asking by accepting $
check to resolve the issueHowever, Advance Auto Part seems to feel like they
can forget about the incident if they believe someone who is easy to deal with
I called *** to check when they will send out the check and resolve the
dispute toward my credit cardWhen I called Saturday (12/19), the
representative said that the department is closed and he suggested I call back
SundayI waited more than minutes to talk to that representative on
SaturdayI called on Sunday morning (12/20)The entire call took minutesThe
name of person who answered the call is ***She said she tried
to understand why Advance Auto Part should send me a $I explained the incident
to herShe seem confused and asked the same question againShe later felt my
frustration and asked me to hold, so she can "talk to the second level
people"As I was holding, she hanged up on meI waited
minutes for nothingI totally spent an hour and got nothingThe funny part is that I
still haven’t gotten my credit card charges resolvedI kept all the
conversations and receiptsI will show them if I am asked to do so
The sole purpose to file this complaint again is to show how poor
the communication between representatives in Advance Auto Part are, and how the
representatives treat their customer when representative doesn't understand the
issues, the best way is to hang up the phone, so they think the customer will
be tired to call back because of the wait timeIf Advance Auto Part wants to
settle the incident, the replied message has to content advance auto part
person's name and contact information who replied, so I know who's word means
itI can hold someone accountableSecond, resolve my credit card dispute
Even I can get my credit card to dispute the charges, I have the right to ask
the business directly because I have never received the product, and it is NOT
my intention to cancel the orderThird, since I have spent this much time
dealing with this complaint, I will ask $to settle the incidentI asked
$at the beginning because the time I spent on itI was willing to accept
$because the person who replied seems honest and straight forward, but when
I went back to check what it is going on with the check because it has been a week, I got disrespectfully
rejected the callI eventually got hang up by Advance Auto Part and got no
answered for my issues.]
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***. We apologize that the Gift Card did not reach Mr***We will accept his original request due to the delay and have refunded Mr*** $back to his *** ending in ***This refund should return in 3-business daysWe also issued a $off $Speed Perk coupon in replace used coupon as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The copy of my bank statement that you request has been in your possession and been discussed by *** ad ***...This is not how a corporation of any sort should treat consumers! My home is now in full forclosure by PHFA as a direct result of your actions and your failure to co-operate! Proof of this is on your camera system that I know was not damaged by hurricane...I WAS STUCK THERE IN IT because you failed to handle this...You have destroyed me completely,and You "Corporate Advance" have the nerve that you don't have the slip for transaction #***,on 7/27/!!! Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
Due to
the opportunity received, we are willing to offer a $check as a
one-time
goodwill gesture to close the opportunityThe check will be sent to the
address on file and arrive within 10-business days.
Thank
you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to thank Mr. *** for attaching his new receiptWe reviewed the additional receipt and will gladly refund Mr*** $which is the cost of the Starter purchased from Advance Auto Parts on 11/22/If everything is acceptable then we will process a check request which normally mails out Tuesdays or Fridays and we advise 7-business days through the mailWe’ll create the check once we receive confirmation from Mr*** this resolution is satisfactory to himWe request that he also confirm a good mailing address to receive the checkOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Did receive the refund
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I need the contact information to send copies of my receiptsI would like a refund because I have purchased a new OsensorI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThey have reached out today 4/21/in regards to my refundI do appreciate the help and thank youI will be going to the store to return the products since I no longer need them .
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We would like to offer Mr*** a $gift card for this issueWe will also address this concern with the Field Leadership Team over this Store locationWe appreciate being advised of this so we have the opportunity to correct this going forwardIf this is acceptable then we ask Mr*** confirm his address provided as the best location for the gift card to be sent toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***We show where Mr*** has contacted in previously about this issue to our corporate headquartersThe District Manager *** advised he contacted and left a voicemail advising he would be happy to assistWe confirmed with General Manager *** at store location # *** where the purchase took place that the customer was welcome to come in for a refundIf Mr*** would like to discuss the store experience further he is welcome to contact District Manager *** back or if that call was not received then respond back requesting a phone callOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** The battery would have been purchased at either your *** ** or your *** location I have spoken with the *** ** store which is my closest advance auto parts as well as the store manager at the *** ** store and your district manager all of which have refused exchange itThe battery would’ve been purchase sometime later part of January early part of February that’s the closest time frame I have