Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have contacted the store where the incident took place to speak on the matterAccording to
the General Manager, *** ., we have assisted the customer by providing them with a battery we had in store that would fit their vehicleIf this information is not correct, we ask the customer please let us know, and what we can do to further assistOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***. We have spoken with our District Manager and he advised that the claim is resolvedThe DM *** advised that he spoke with the Garage, Mechanic (*** ***), and they advised that the bad ignition switch has nothing to do with the battery issueAt this time we consider the issue resolved, but if Ms*** can provide an invoice or estimate from the Mechanic advising differently then we would be happy to review furtherThe new invoice/estimate would need to specifically state that the previous issue (battery incident) caused the ignition switch to failOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In regards
to the complaint that Ms*** has
filed, we would like to respond further
We have
reviewed the information provided and would like to apologize for the
inconvenience our customer receivedThe Division Leader, (***,) is attempting
to contact our customer*** has already advised us that he wants to arrange
to pay the requested $279.90. He will
continue to reach out to provide a resolution and will let us know once he has
spoken to Ms***
Thank
you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. This complaint has not been properly addressed, nor taken seriously by Advance Auto PartsThese folks have completely avoided the problem, which have already clearly expressed; nevertheless, I will describe once moreAdvance Auto Parts advertises specific prices for specific products at specific addresses only to have customers drive to the specified location to find higher pricesThis is Advance Auto Parts taking advantage of me an others who are at a disadvantaged point trying to gt their needed transportation back on the roadThis practice is despicable and is not how a decent...and or better business treats customers.Advance should start acting decent and have someone with actual authority look at this complaintThat they can't do as obviously no one can excuse this type of behavior.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Have received the refund
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Hi this is who is * *** I did put in a complaint with Advance Auto about a month ago and you *** *** I did spoke to the general manager we straighten it all out I'm sorry I didn't get back to you guys sooner but been in and out of the hospital taking care of myself so the case is closed he helped me out and I very appreciate it for your help thank you very much

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We do show where we spoke with Mr*** concerning this issueWe also see show our District Manager has followed up on this with the StoreThe District Manager also attempted to call Mr*** but our last notes show he was unable to reach himWe could request the District Manager contact Mr*** again if he would likePlease also be advised that once an online order is created we do not have the option to adjust the store location of item’s at this timeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***. We have reached out to part of our Credit Team and the Commercial Account Manager *** *** about this issueOur Credit Team has advised that Ms*** should receive a call tomorrow 4/19/with a resolutionOur understanding of the resolution is that it will be suspended from collections and a payment plan will be set in place, but please wait for the Credit Team’s contact for full advisement and respond here if satisfied with the resolution offered Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In
regards to the complaint that Mr*** has filed we would like to respond
further. Due to the opportunity
received, we will issue a full refund of online order *** for
$back to his purchasing *** card.
As previously explained, our warranty is for parts replacement only;
however if Mr*** wants to send in both the original and 2nd
labor invoices from his rotor installations, we will be happy to review those
documents
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We have requested that the District Manager over the store location for final resolutionPlease be advised that our return policy is listed in store, online, and can be provided upon requestPlease see below for a link to our return policy and we will notify the appropriate Team concerning the feedback of placing our return policy on the back of our receiptsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond***

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The copy of my bank statement that you request has been in your possession and been discussed by *** ad ***...This is not how a corporation of any sort should treat consumers! My home is now in full forclosure by PHFA as a direct result of your actions and your failure to co-operate! Proof of this is on your camera system that I know was not damaged by hurricane...I WAS STUCK THERE IN IT because you failed to handle this...You have destroyed me completely,and You "Corporate Advance" have the nerve that you don't have the slip for transaction #***,on 7/27/!!! Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We would be happy to look into this further and attempt to assist Mr***We were unable to locate a receipt of purchase and request a copy be sent to us via email at *** or fax at *** and put the reference number of on the receiptOnce received we’ll be look into this furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our customer
received while trying to submit their rebateWe have verified the purchase; however there is only one rotor on this online order, not the required. As a gesture of good will, we will issue a gift card in the amount of $(since brakes for only one axle were purchased,) which will be mailed to the address provided. Please allow 7-business days for processingThis gift card can be used in any of our store locations.Details of the rebate offer in question are below:*** Get up to a $Rebate ($per axle) with purchase of Carquest Wearever Gold Brake Pads and (2) two Carquest Wearever RotorsLimit (Purchases must be on same ticket) Purchase by: August 31, Redeem by: September 30, Details of rebate payment type from our rebate FAQ page below: *** Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebate Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***We show where Mr*** has contacted in previously about this issue to our corporate headquartersThe District Manager *** advised he contacted and left a voicemail advising he would be happy to assistWe confirmed with General Manager *** at store location # *** where the purchase took place that the customer was welcome to come in for a refundIf Mr*** would like to discuss the store experience further he is welcome to contact District Manager *** back or if that call was not received then respond back requesting a phone callOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** P.S Since the test equipment software upgrades it continues to be extremely difficult for your associates to provide adequate customer serivce. The "charge required" test reults is frustrating everyone including your employees. Just ask a few of your front line folks and they will tell you sometimes they are forced to test another known bad battery in the back room just to get a failure code to allow them to provide their customers a replacement to an obviously bad battery

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We can advise that this is the current set up of the system and it is currently being reviewedWe can share this information with the appropriate Teams and appreciate the feedback concerning thisWe would like to verify if Mr*** was able to get assistance regarding the exchange on the serpentine belt Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to thank Mr. *** for attaching his new receiptWe reviewed the additional receipt and will gladly refund Mr*** $which is the cost of the Starter purchased from Advance Auto Parts on 11/22/If everything is acceptable then we will process a check request which normally mails out Tuesdays or Fridays and we advise 7-business days through the mailWe’ll create the check once we receive confirmation from Mr*** this resolution is satisfactory to himWe request that he also confirm a good mailing address to receive the checkOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***We are aware of what Mr*** describes and are currently working on a solutionWe have no ETA as of yet to provide on when this change would be implemented, but we would like to offer a $off of $Speed Perk coupon as we see Mr*** is a current member of our rewards programPlease check your email or feel free to make use of the following code ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThey have reached out today 4/21/in regards to my refundI do appreciate the help and thank youI will be going to the store to return the products since I no longer need them .
Regards,
*** ***