Now Homes Inc

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Professional KIA Service Center insists on the cause of the damaged timing belt, engine valves was due to the failed defective water pump purchased from Advance Auto Parts not because of any wrong work performed by KIA nor contamination in the water pump from cooling systemIt clearly states in the report/receipt (attached here again) from KIA as “Found water pump locked up due to manufacture defect water pump which caused all the damage from water pump failing”
Regards,
*** ***

The order # was provided under complaint details, but it's included in this text for convenience (***)Furthermore, I have since resolved the issue with the store, battery was replacedThanks very much for the help!
Regards,
*** ***

We have reviewed the information and apologize for the inconvenience this has caused Ms***We spoke with our General Manager, ***, at store # *** and he advised that he was not familiar with any lost customer informationOur store systems do keep purchase information for two years as a courtesy for customers then have it sent to our Financial Team for keepingOur warranty is tied directly to a receipt and is required for exchanges. The General Manager did advise he recalled speaking to someone about a radiator about months ago that did not have a receipt, but upon inspection he found the part had been modified which voids the warrantyWe would like to confirm if this conversation our General Manager had was with Ms***If this is correct then due to the modification we we would be unable to assistWe were able to request that the proof of purchase be locatedIf this is not correct then please advise us and we will request our General Manager inspect the part and see if we can request exchange. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off, MRS***There should be, at the very least, an option to recycle the core of the alternator so that customers arent completely wasting their hard earned money
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ***
*** *** *** *** ** ***
*** *** ***
Regards,
*** ***

In
regards to the opportunity Ms*** has filed, we would like to apologize for
the delay in respondingWe would like to provide our customer with a check in
the amount of $which will be sent to the mailing address provided and
should arrive within the next 7-business
days
Thank
you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We would need to see the coupons mentioned in order to assist furtherOur coupons normally advise some exclusions apply and I have attached a screenshot of an Engine’s page on our siteYou can see on this Engine’s page that near the top in red it states “Due to additional required specifications, this item is not available for online purchases or discounts.” We would be happy to issue the gift card of $that was offered previously though as a goodwill gestureOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that circumstances state that if it is a “good” batteryBut if your locations have sales associates why should I have to go out of my way to get a replacement for a battery that has a warranty onI would like to speak to the manager or person(s) responsible with the response I receivedThis is bad practice to tell someone to pay or go to another organization to check on a product covered by warranty of the company
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the
inconvenience this caused our customerDue to the opportunity received we will mail a $check to the address provided. Mr*** can be expecting it in 7-business daysOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Per Advance Auto's response I'll await their forwarding a separate $dollar Speed Perks Credit into my account as they promised in the complaint I've never ever heard of any company offering a Cash Back Rebate in the form of a Gift Card which is not mentioned anywhere within the Rebate (to be treated as cash) with an expiration date of days on said Gift Card Their Rebate Program Needs some MAJOR IMPROVEMENTS & CLARIFICATION IMMEDIATELY ! My email: *** (to receive the $Speed Perk from Advance Auto)
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Sent requested information to both email addresses on 8/ Have not heard back from Advance Auto yet
Regards,
*** ***

thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We have reviewed the information provided concerning the chat log and the Mobil oil in questionThe item name shows as “Mobil EP 0W-6X1” and does not clearly indicate anywhere that this would be a single quart or six quarts of oilWe will be happy to assist Mr*** with this online order requestWe have found that store # *** *** *** *** *** ** *** does have quarts in stock currentlyWe have created online order # *** which does have quarts of the Mobil oilThe total for the order is $which is including taxMr*** simply needs to contact us at *** *** * *** * and provide his order # *** to make a payment for the order over the phoneWe will be adjusting the item description and will be unable to assist Mr*** with any additional purchases of this item for $and quartsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***We have been unable to locate any purchase or refund made under the name and number provided, but would like to try to give advisement on what may have happenedWe would advise that refunds normally take 3-business days and for most banks that does not include holidaysMr***’s bank may have recognized Lee Jackson Day on 1/13/and Martin Luther King Jr Day on 1/16/which could’ve delayed the refund additional daysWe would like to verify if the refund has been received as of yetWe can reach out and work with that store location’s field management in attempt to correct any potential issues going forward and if Mr*** would like we could arrange a call back to him from District ManagerOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and consider this complaint resolved
Regards,
*** ***

Thank you for reply to my message and addressing my matter. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not sure exactly where I am supposed to leave my reasons so hope here is ok.I did take a proof of purchase to the Advance Auto Parts when I got off work this evening 1-18-5:45PMI took it to the store I purchased the battery from which was store # *** , phone # *** address *** *** ***, ***, O* ***The proof of purchase was given to *** *** I am not exactly sure why they needed my proof of purchaseAs stated in my complaint I went directly back to AAP after getting the bad battery results from the diagnostics done by the dealershipAs I said I spoke to *** and he replaced the battery and prorated the warranty to what was left on the original battery.Again what I am seeking is the amount of money out of pocket I spent due to the reading of their (AAP)testerHad I not been give that reading I would have had the battery replaced vs car rental and diagnostic at dealership.I find it hard to swallow the message from the business that "It is important for us to hear from our customers and we strive to meet your expectations"And"Our promise is to provide superior customer service" and goes on to say "We sincerely apologize for the inconvenience this may have caused....."I have seen absolutely no evidence that any of these statements are true and if they were AAP would quit giving me the run around and pay for their mistakeFurthermore if your tester doesn't work---Replace it.
Regards,
*** ***

In the interest of moving forward I will accept the $198, please note that Advanced Auto has permanently lost a customer and I will never refer any person to any of your locations I will never buy from your store again as long as I live and breathe Lastly, I do not live in *** and would prefer to have the check mailed to my home address, which has been provided This has been an unpleasant experience that I will never forget, but it has taught me several lessons
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***