Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. Our Field Leadership Team has done a full investigation in regards to Mr***’s interactions with our storeThey have found that our Team Members assist the customer to the best of their abilities and went outside of policy twice as good will to assist on parts returnOur team member interviews completed during investigation confirmed that Mr*** was very aggressive, cursing and screaming at our team members to the point where they felt their safety was a concernAt that time, Mr*** was asked to leave our storeHowever our team did complete the two returns for him that fell out of our policy and procedureBelow is our response to address the “Desired Settlement” that Mr***’s presented to you1. The store in question that the customer visited does not have audio recording capabilitiesNor do we have plans to outfit them with that technology at this time. 2. Our Limited Life Time Warranty is for the life time of the part against manufacture defects in workmanship and materialsThe returns we did for the customer were due to wear a tear and are not covered under our policy; however as good will we did complete the returnThese returns where approximately years old and no defects were identified in the product returnedFor reference, most parts fail in the first days due to defective workmanship or materials useda. The part in question has now been return / exchanged for the customer twice outside of policy as good will and at this time we have communicated to the customer that no further returns will be accepted on this part3. Following our extensive full investigation by our Field Leadership Team and interviewing all team members at the store that witnessed or interacted with this customer, we firmly believe there was no discrimination in our service to this customera. Our District and our Regional Vice President have also spoken with Mr*** at length to address his concernsAt this time we feel we assisted the customer with the proper service and satisfactorily resolved his concernsIncluded is the link to our Warranty Policy for your review*** Our promise is to provide superior customer service and offer high quality products to our CustomersThank you for allowing us to respond to this concern

In regards to the complaint that Mr*** has filed we would like to respond furtherAt this time Advance Auto Parts supports the manufactures findings; but is still sending the $check as a gesture of good will.As previously stated for the Mustang, we have claim # *** that we opened just days ago after receiving this complaint. Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity. We see that *** was recently contacted by *** regarding this, however our warranty claims team at *** can be called to check on the progress.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank
you for providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations.
We have
reviewed the information provided and would like to apologize for
the
inconvenience our customer receivedSince receiving this complaint, we had our
store manager *** reach out to Mr*** to arrange a store visit to
resolve his opportunity
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I just want to address a few problems that caused me to go to Revdex.com:I filed a dispute with *** for the charge on 11/27/From 11/27/until the *** dispute was closed on 12/5/(which was closed in the Seller's favor), I was not contacted once by the seller to let me know they are looking into the issueA simple courtesy call or email letting me know they are trying to figure out what happened goes a long way. When I called the seller's customer service depton 12/5/after seeing that the *** dispute had been closed in the seller's favor, they weren't sure what was going on and told me that I would hear back from both them and *** once the dispute was closedI told them the reason I am calling was because of that very reason - it was closed..After I ended the call with the rep, I filed the complaint with Revdex.comRight after I filed the complaint I noticed I received an email a few minutes prior from one of the seller's "Payment Analysts" stating they found that it was an error and have refunded me.Thank you very much for partial refunds on the two orders I did receiveI really do appreciate it, but honestly at the time of me writing my complaint I just wanted my money backI'll just consider it interest for the temporary loan I gave ya...Happy Holidays
Regards,
*** ***

Thank
you for providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations.
We
request that Mr*** provide us, or help us find his original proof
of
purchase for the oxygen sensor so we can better review his request, and take it
for consideration
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I must add that while the manager (***) didn't seem to have trouble finding the cash transaction (the 2nd set was from the *** *** ** store) yet whoever answered this complaint to not find itI will be providing the cash receipt as requested, but in no way is this solved until they repair the damagesI purchased axles (R&L) and returned them as they did not fit correctlyI am sure that they did not sell so many that the 2nd sale can't be found as the cash saleThere is cash sale in the records that conveniently "can't" be foundI am certain that if they look at the cash sales and the camera footage that day, they will clearly see my fiance making said purchase at that very time as proofI have no doubt this will not be a chosen option for Advance.Later, I purchased the 2nd set to replace the faulty 1st set with cash for the same vehicleIn spite of having the correct vehicle listed, they gave me the incorrect parts*** said that I was given the correct parts the 1st time and incorrect ones the the 2nd time, so it was my faultThis was after he told me if I wasn't a certified mechanic, they would not be responsibleHUH? This shows the length the company will go to, to rationalize this so they don't have to correct their mistakeAT THIS TIME, I am not looking for more than repairs of the damage done by what I believe to be an honest mistake by an employee of Advance autoNow I have no vehicle to drive, my life was put in danger and Advance is to blame.
Regards,
*** ***

Thank
you for providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations.
We have reviewed the information provided and would like to
apologize for the
inconvenience caused to our customer. We have reached out our
Advance Customer First Commercial Credit Team.
They will be in contact with our customer shortly. Mr*** can also call their team at
*** for credit assistance in the future
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Regardless of whether or not the purchase was made for *** *** (a company I own) or in my name, (I don't remember) it was paid for using my *** with my name on it. The part number may not match because I purchased a wire alternator according to the company website, but when I opened it at home it was a four wire. I immediately took it back to the store and exchanged it for the correct wire alternator, (when I brought it back I was immediately greeted with "we don't take alternators back"). *** was present at the time and visibly angry that an alternator came back which as I understand is a regular occurrence due to the substandard quality or your carquest parts...the lifetime warranty is a joke and deceptive advertising

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
I do not accept this offer due to the fact that I purchased an item that has a lifetime warranty and it should of been replaced with out me having to go thru this processDue to the time that it has taken advance Autoparts to respond I had to go and buy the part somewhere else, therefore I don't have the old part anymoreAt this time if advance Autoparts would like to keep a possible customer they can provide me with a gift card from their business.Regard *** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAdvance auto has resolved this matter to my satisfaction
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We will be happy as a onetime courtesy to offer a $check instead of the gift cardPlease be advised that rebate types are typically listed near the item, online on our rebate page, in our ad flyer and if a Team Member is asked we can advise you the rebate typeWe ask for the receipt or to be advised which store this was bought at so we can locate the receiptOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Send check for $ to address *** *** *** ** *** *** *** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When u call this place they ask for the year make and model of ur vehicleI provided that and the engine size*** old me dollars and 5_business daysI called ur *** *** location (great guy there) was told dollars and tomorrow night I am an ASE certified technician was an *** asst manager for a few years and now on unemployment due to wrongful terminationSo I'm not the best person with cars and partsBut I'm pretty goodI wouldn't even have complained if they would have given me the district manager number when I asked All of this on top of being hung up on and treated like so.e creep by jus asking for the employees name againSorry I called or stoped in to that locationThnx
Regards,
*** ***

If we cannot ask for an apology then I would like some type of compensation maybe some money back or a discount something for the embarrassment I suffered at the hands of their employees

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience
this has caused our customerOur Field Management has checked into the issue and found that the fuel pump was bought under the Customer name *** *** on 6/26/Two male customers returned on 6/29/and exchanged the fuel pump due it being defectiveThat same day, one of the male customers from the prior exchange returned to advise the part was defective again and would simply like a refundSince the customer had the original purchase as well as exchange receipts in hand, there was no reason to be suspiciousWe also do allow customers to receive cash refunds for purchases done as debit transactions. At this time we will be unable to offer any additional refund as our team members followed our company policiesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information the customer provided in regards to our response to Mr*** on this issueI believe Mr*** may have gotten a 20% discount that Speed Perks gives as specials offersYou should’ve also received a $off of $Speed Perks Coupon via email to ***, some types of email move us into spam or promotion folderThe coupon code is *** in case you did not receive the email and I will resend it againSpeed Perk coupons last days from date of issue and if you need further assistance again you may contact a team dedicated working with Speed Perks every dayI will advise any concerns with the system are always been reviewed to be improved uponWe appreciate customer feedback and you can email that info to *** or contact us at *** option option 3; either will also be able to assist with any issues that take placeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***It appears that Mr*** was assisted already by our 2nd Level Ecommerce Team They have created issued a check for $for the missing refund and issued a gift card for $50. Both appeared to have been mailed out and we advise 7-business days via the mail. We also have addressed this issue with our Field Leadership team on this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mrs. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mrs. ***We have worked closely with the Credit team and had the issue reviewedAt this time there is enough information for us to accept the disputeThe debt has been cleared and will be marked as paid satisfactory and Ms*** is no longer responsible for this debtOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Provide details of why you are not satisfied with this resolutionI was never contacted back from the manager in response to my issue, was informed I would be contacted but never was
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appearfirst on the mustang I contacted them and they said I had to bring part back to advance auto but they originally shipped to my address so they can pick it up at my address if they want to honor the claim since I will no longer step in one of their storeson the suburban that motor missed from day one and I did everything they asked plus somenow they are saying something differentand to top it off the new motor is missing on #and #cylindersit has new plugs, wires, coils and fuel injectorssame problem as last motortold customer I wont deal with warranty company and *** have to go somewhere elselike i've been telling everyone crappy work and they don't take care of customersThe $check as a good will gesture will not be cashedI dont want a good will gesturei want to honor what you said I already have found another company to do business with since you cant seem to flip on what you sayi feel sorry for the people I put motors inthanks for nothing
Regards,
*** ***