Now Homes Inc

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have a friend who is at end of life, for the time being I do not have the energy nor time for thisOnce we have completed this journey, I will submit the receiptI do find it odd that *** had no problem finding the cash transaction from the 2nd sale (from the *** *** store) but now that it is a problem, it can't be found
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced. We
will be happy to submit a damage claim for our customerIt appears the part has been sent back to our Distribution Center and we are attempting to locate it. The Distribution Center has already refunded Mr*** for the part, and once located we will then send the part back to the manufacturer for inspection. Any reimbursement for labor and repairs will be pending the manufacturer’s inspection. Our Warranty Claims department will reach out to the customer once they receive the report back from the manufacturer. If the customer accepts the process we will send an email to be filled out to acquire the information needed for the claim, including purchase and vehicle information. He will need a copy of the original purchase receipt, copy of the original installation bill, invoice from repairs or an estimate for the repairs if they have not yet been doneOnce we have this documentation and the defective part, the claim will be submitted to our Warranty Claims Team to determine if the claim is valid to send to the manufacturer. It takes on average days once the manufacturer receives the part for the process to be completeWe currently we will require more time to recover the part from the Distribution Center to continue on with this claim and we may be contacted at *** option option 3, emailed at *** or faxed at ***; please provide reference number # *** during any contact for quick reference to the claim Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank
you for providing us with the opportunity to address the complaint that Ms
*** has filedIt is important for us to hear from our customers and we
will strive to meet your expectations.
We
have reviewed the information provided and would like to apologize for
the
inconvenience this caused our customerIt appears that the part has been
refunded and unfortunately, our warranty is limited to part replacement if the
product failsAfter reviewing the invoices received we would like to offer
$for the alternator installationsThis is based on $an hour per the
hours of labor she was charged. If our
customer accepts, a check in the amount of $will be mailed to the address
on filePlease let us know if we can assist further
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms
***We see that the item is not available to add to your online cart as well and will check into this issue furtherAs for the 20% discount that was not redeemable due to this issue we would be happy to send a check for $to the address providedWe advise 7-business days for checks through the mail and checks mail out from our headquarters on Tuesdays and Fridays Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to thank Mr. *** for attaching his new receiptI reviewed the first message from Mr*** again and it states that he had in his possession the original receipt of purchase. In order to assist with any kind of refund for the secondary purchase we would require the first receipt to show where a warranty was in fact valid during the time of the secondary purchaseIf Mr*** could attach the original receipt as well then we can attempt to assist with this issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank
you for providing us with the opportunity to address the complaint that Mr
*** has filedIt is important for us to hear from our customers and we
will strive to meet your expectations.
We were
able to find the proof of purchase from 2/18/under *** ***
***. Unfortunately, the second source vendor this
lift was purchased from is no longer in business. The lift probably had a day or year
parts warranty, but due to Qingdao Jinhua Lifts being out of business; we have
no real confirmation on this information, or way to source the parts the
customer is looking for
We have
previously engaged our district manager and regional vice president regarding
this opportunity. We offered a $
credit towards a replacement lift. This
will be our final offer of resolution for Mr***
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

On behalf of the Revdex.com you have asked me to provide a clarification I don't understand what needs to be clarified My complaint reported an incident an incident whereby I went to Advance Auto Parts in response to an advertised special, and the manager of the store informed me
that the special does not in fact exist, that it never has in fact existed other than in the advertisement, and it never will exist The manager said he was not authorized to offer substitutions, and he proceed to suggest an alternative product that was significantly more expensive When I expressed dismay, the manager said he also regretted the situation, but that such is the policy and practices of Advance Auto Parts The manager was polite Frankly, this was not the first time that I had been to Advance Auto Parts and discovered that a product in an advertised special was not available and no substitution was allowed, nor a rain check if I were inclined to wait and make a return trip As far as resolution the only thing I request is that Advance Auto Parts make an apology to its customers in the same manner and media that it posts these advertisement, and promise to change their practices I'm not seeking any reward nor do I have an interest in being bought off to withdraw or change my complaint.The Revdex.com can serve the consumer public by posting this complaint an a report from a customer as a warning to future customers concerning advertised specials by Advance Auto Parts.Thanks.*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. After speaking with the general manager at store#*** where the customer visited, she was able to
pull up the customer's commercial account *** *** Auto Sales LLC# ***We do apologize if the team member assisting the customer on May 12th was unable to pull up their commercial account, however, this account has not been deleted and is still activeAs we have also addressed the return denial in a previous submission (Complaint ID#***) and the district manager did attempt to assist the customer with their return, but ultimately never came to a resolution, as the customer never visited the store to meet with the district manager, we now consider both issues resolved and this complaint closedOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We would be happy to look further into this, but we would need to speak with our Store location before making a decisionWe request that the store location be provided to us and the receipt of purchase as well If possible we would also request the invoice from the Dealer as this may assist us in obtaining the refund from the store locationAll refunds are subject to Store discretion and we do reserve the right to deny return at any time, for any reason and please see the link below for our Return PolicyOnce the information requested is provided the we will respond with the final resolution for this matter*** Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We would like to know some more details of the issue Mr*** experienced so we can better understand the price matching issueThe information listed on our website is accurate as to how we price matchWe would like to specifically know how we did not honor the price match, which item(s) were being purchased, and the reason for the price match denial, and which company we were price matching againstOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have ordered a second replacement engine for our customer, which the customer has already
picked upLabor reimbursement is always based on manufacturer’s inspection, as explained in our warranty documentIf the claim is approved by the manufacturer, the labor rate would be $per hour, up to a $maximum due to self-install as Mr*** mentioned The typical timeframe for labor consideration is normally 6-weeks from the date the alleged defect is shipped from the store. We appeared to have had an issue and the engine was at our distribution center, but now it is currently on its way to the manufacturer for inspectionWe will have to wait for this process to be complete before we can proceed further; once complete our store of purchase will reach out via phone if approved and the manufacturer will mail if deniedOnce this process is complete if more help is needed then please reach out to *** for our claims departmentWe have requested the manufacturer expedite this process for Mr*** Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

My last name is ***First of allHow embarrassing that on a public complaint you can't even put the customer's name correctly
I have reviewed the response ofmy fer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We would be happy to assist with this as a courtesyTypically our rebates either show a Gift Card pictured or state this information in the fine print of the rebates themselvesDue to Mr*** advising he was directly advised this by a Team Member and being unhappy we will issue a $checkWe require the Gift Card numbers so we may verify their balance and deactivate prior to sending this checkWe advise checks take 7-business days through the mailPlease also see attached picture of one of our rebates and we are always happy to accept any feedback in case something is not listed correctlyOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to apologize for the
inconvenience caused to our customer. We do require a battery to test bad in order to do a warranty exchange, as we want to ensure we are fixing the correct problem. Due to the opportunity received, we have spoken to General Manager ***, who has agreed to replace the battery for our customer We would like to ask our customer to return to the store located at *** *** *** *** and ask for *** to take care of the exchange
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Ms*** has filed regarding *** claim # ***. It is important for us to hear from our customers and we will strive to meet your expectations.
We would like to apologize for the inconvenience Ms*** has experienced. Our Salvage engine warranty covers defects due to materials or workmanshipAfter careful examination and extensive testing by ***, it was determined that the failure was due to overheating because the water pump failed. As a result, *** has denied the claim due to melted heat tabs. At this time Advance Auto Parts supports ***’s findings We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We found the purchase for the brakes and rotors, online order # ***, and where it was created by the Customer directlyMr*** advised he was given the wrong pads and rotors, but Mr*** was given the items that he ordered, we specifically see rear brake pads on the order madeWe do not have the correct part numbers that Mr*** needed instead of the items he purchased due to not having the vehicle information, but it is possible that these different items could have a higher cost to them which he would need to payOnce the items were bought then at that time it is store discretion to allow returns/exchanges at which point the store determined a refund would be the best courseAdvance Auto Parts will be unable to pay any costs regarding the additional labor costs as the correct parts were provided to the customer based on the order that was createdOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Thank you for your response and understanding. My mailing address is ** *** *** *** *** *** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our
customer receivedI have spoken to our field leadership team over the store and they informed us that our customer agreed to come to the store already to pick up his checkIf we can help further please let us knowOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HiThe store is located at *** * *** ** ** *** ** ***
Regards,
*** ***