Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We request the store location be provided so we can proceed further by contacting our storeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
*** I called and spoke with our General Manager, ***, at store # ***We both agreed while possible it would be quite odd for a lawn mower to cause an issue of this nature to a batteryGeneral Manager *** would be happy to replace the battery if Mr*** could bring the battery back to the storeIf a new battery has been purchased even if from a competitor then we will refund the battery purchase if a new receipt of purchase is provided to usIt may be sent via email a* ***, fax at ***, or even attached in a response via the Revdex.comOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience
this caused our customerUnfortunately, our warranty is limited to part replacement if the product failsDue to the opportunity received we would like Mr*** to fax his labor invoice to ***Once the invoice is received we will be happy to respond with a resolution and determine if we are able to assist further. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sorry for the delayThe information that is being requested would pertain to order number *** This was my original purchase which I took to the *** location, explained to the guy that they were wrong and that I needed to do an exchange for the correct onesThis was at your ***, *** location that I did the return.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe have not yet received a phone call from Advance/Carquest for the resolution as the business mentioned in their complaint responseTherefore, we cannot consider this issue resolved at this time Regards,
*** ***

Please provide an explanation for the events.*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Although you were kind enough to include your current warranty, that is not to say that that is the same wording as it was in 2013, my complaint is not so much about your policy now, although the wording on the online ad states that the brake pads that you list as limited lifetime, in actuality only have a day warranty, you would be better off purchasing the year warranted brake pads where you actually get a year, and they are cheaperMy main complaint is that in the past you did indeed replace them when they wore out, I had the receipt, and the warranty should have been honored, it was notThe good news for me, is that Advance is not the only auto parts store around, and seeing as I have older vehicles and will need plenty of parts for them, well I have other sources to get my parts, I know that will still honor the warranty as it was, and I'm sure they will be glad to get my businessOh, and by the way, I talked to your customer service, I know that the new policy only started months ago, so yes, my brake pads should have been replaced, but it's your loss

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I very much appreciate Advance Auto performing a very rapid response to resolving this matterI will continue to be a life long customer
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received the $gift card yet, I entered the wrong address My street number is *** not *** *** *** * *** ** ***
*** ***

The district manager over the store, ***, has reached out stating that he spoke with the customer and advised to have the item's brought into the storeHe let the customer know, if the item's are used they would be unable to issue a refund, but if the item's are unused and in like new condition, the store would refund the customerWe now consider this resolved as the customer has spoken with the district manager on the situation and has been offered a resolutionOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We reached out to gain more clarity on the issue and spoke with Mr*** who had us speak with
*** about the issueShe advised that the main concern was the fact that one of our Team Members was very rude and refused to do the Alternator Test and advised we do not offer that any longer, which we do still test for customer*** advised that General Manger ** had helped her a great deal and that a new Alternator was being put in by a garage due to that part having failedI offered a $gift card which *** on behalf of Mr*** graciously acceptedI followed up and spoke with General Manager ** who is working with the rude Team Member to make sure this does not take place again.Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Thank you for
providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations
We have reviewed
the information provided and were able to find that both calipers from order
*** were refunded on 10/25/15, and the referred to caliper from order *** was
refunded on 11/6/
Our
promise is to provide superior customer service and offer high quality products
when you need themWe sincerely apologize for the inconvenience this may have
caused and if we can further assist you please let us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Professional KIA Service Center insists on the cause of the damaged timing belt, engine valves was due to the failed defective water pump purchased from Advance Auto Parts not because of any wrong work performed by KIA nor contamination in the water pump from cooling systemIt clearly states in the report/receipt (attached here again) from KIA as “Found water pump locked up due to manufacture defect water pump which caused all the damage from water pump failing”
Regards,
*** ***

We have reviewed the information and apologize for the inconvenience this has caused Ms***We spoke with our General Manager, ***, at store # *** and he advised that he was not familiar with any lost customer informationOur store systems do keep purchase information for two years as a courtesy for customers then have it sent to our Financial Team for keepingOur warranty is tied directly to a receipt and is required for exchanges. The General Manager did advise he recalled speaking to someone about a radiator about months ago that did not have a receipt, but upon inspection he found the part had been modified which voids the warrantyWe would like to confirm if this conversation our General Manager had was with Ms***If this is correct then due to the modification we we would be unable to assistWe were able to request that the proof of purchase be locatedIf this is not correct then please advise us and we will request our General Manager inspect the part and see if we can request exchange. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. I have reached out to Mr*** twice hoping to gain more clarity on the issue and had to leave
Voice Mails both times. He mentions a rebate being expired and our Rebates do have time restraints that need to be met, but we would be happy to assist with a Gift Card, which is how rebates are met, if we can have an opportunity to understand more about this issueThe online order # *** is only for rotors and was picked up on 6/7/2016, but brakes must also be purchased at the same time for the rebate to be acceptedMr*** does have an additional order that meets the time he mentioned and rebate possibility more closely which is order # ***This order appears that it should be available for a rebate and if not we are happy to assistThe rebates themselves are $per axle, which means per rotors and set of brake pads bought, with a $maximumAs mentioned we would appreciate any additional details we can be given as to how we can satisfy the customer would be greatly appreciated and we will look into our rebates to verify everything is fine once we get a response back to understand the issue betterOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

There was a delay in sending the check out. I have sent it out today for UPS next day air. UPS tracking # ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off, MRS***There should be, at the very least, an option to recycle the core of the alternator so that customers arent completely wasting their hard earned money
Regards,
*** ***