NRA Group

Dear [redacted],We are in receipt of the above-referenced complaint and provide the following as our response to same.The consumer's account has been marked not to be called and as disputed.  The consumer has indicated that the accounts are not hers.  If the consumer is claiming fraud or...

identity theft we kindly request that she provide our office with a fraud affidavit or a police report evidencing this claim.We have advised the creditor of the complaint and the creditor has provided our office with documentation on what the accounts are for.  This information is being mailed out to the consumer tomorrow morning.Should the consumer have any questions or wish to resolve this matter, she may contact our office at ###-###-####, via mail to PO Box [redacted], Harrisburg, PA [redacted]-[redacted], or via email to [email protected],Ashley C[redacted], Esq.Director of Legal and Compliance

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint. Our office has reviewed its records and determined that all of consumer’s accounts had been requested for deletion from consumer reporting agency files as of 10/20/15. If this is showing up on...

consumer’s credit report, we recommend that they file a tradeline dispute with the reporting agencies. This will prompt a review of any disputed tradelines at which time our office will report that the accounts have been requested to be deleted. Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you.
Regards,
[redacted]

Dear [redacted],We are in receipt of the complaint dated November 12, 2014.The account was paid in full by the consumer on November 3, 2014.  It is unclear what letter the consumer received that was "vague" and led the consumer to believe that this was a scam. This is not a scam....

The account has been updated accordingly and the creditor notified of the payment received.Should you have any additional questions please do not hesitate to contact our office.Sincerely,Ashley *. C[redacted], Esq.Corporate Counsel

Dear [redacted]:We are in receipt of the complaint.  Please accept the following as our response to this complaint.We located an account matching the consumer's information provided.  The account was paid in full in 2009 and has been closed in our...

office since that time.  In addition, the account was been requested for closure from the credit report in 2009.  It has not been re-reported since that time.If the consumer is showing an item on her credit report, we suggest she file a consumer dispute with the credit reporting agencies.  This will prompt a review and if asked NRA Group will only report the account from 2009 to be removed from the credit file.Should there be any questions please do not hesitate to contact our office.Sincerely,Ashley *. C[redacted], Esq.Corporate Counsel and Compliance Officer

Dear [redacted],Our office in receipt of the complaint and provide the following response to same.Please be advised that we have done a search of our system regarding the daytime phone number the consumer provided ending in [redacted] as well as the telephone...

number ending in [redacted].  Any accounts with either number have had the number removed and have been notated not to be called as it is a wrong number.We apologize for the inconvenience that this may have caused the consumer.Should the consumer receive any additional calls he may contact our office at ###-###-####.Sincerely,Ashley C[redacted], Esq.Director of Legal and Compliance

Dear [redacted],Our office is in receipt of the complaint dated June 10, 2015.  Please accept the following as our response to same.Our office was notified by the creditor on May 28, 2015 that this account had been paid in full.  Upon this...

notification, our office marked the account as paid and requested it be updated as soon as possible with the credit reporting agencies. At this time the account has been closed and returned back to the creditor as paid in full.  We have also requested that the item be removed from the consumer credit report.  Please be advised that this can take up to 90 days and is beyond our control.Should you or the consumer have any questions for our office, please do not hesitate to contact us at ###-###-####.Sincerely,Ashley C[redacted], Esq.Director of Legal and Compliance

Dear [redacted],
At this time I cannot resolve the consumer’s complaint
because I cannot locate an account given the information provided. Please have
the consumer provide an account number, client name, and/or the amount of the
original balance so we can locate the account.
Sincerely,
Ashley *. C[redacted], Esquire
Director of Legal and Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have researched this "collection agency" further only to find numerous amounts of complaints of scamming people. I would just like this off my credit report. 
Regards,
[redacted]

Dear [redacted]:Our office in receipt of the consumer's dispute filed with the Revdex.com.  As the consumer has also disputed this through the Office of Attorney General and directly with our office, we will be providing a response through that...

office and via U.S. Postal Service.  These methods allow our office to provide confidential information directly to the consumer.The consumer will not receive any telephone calls from our office at this time and we are working to gather a response for the consumer as soon as possible.Sincerely,Ashley *. C[redacted], Esq.Compliance Officer

Dear [redacted] and [redacted]:We are in receipt of the rejection to our response dated November 5, 2014.There is no record, in our office, of [redacted] calling in and asking to speak to the legal department.  However, there is a notation regarding the call on October 31, 2014 and the consumer's request regarding settlement.  The notations indicated that the consumer was advised at that time that the creditor did not have a settlement offer to present to the consumer.  There is no requirement for a creditor to present or accept a settlement offer for any account that they have placed in collections.NRA Group has received the consumer's letter regarding her settlement offer.  The creditor does not settle its accounts and therefore, at this time, the amount is due in full.If the consumer wishes to resolve this with our office she may contact it by calling ###-###-#### and reference NRA id number [redacted].Sincerely,Ashley A. C[redacted], Esq.Corporate Counsel and Compliance Officer

Dear [redacted],
Our office is in receipt of
your correspondence regarding the above-referenced...

complaint.
Our office received this complaint directly from the
consumer of the alleged account on April 28, 2016. In response to Ms. [redacted]’s
complaint, we have forwarded the matter to our compliance department for
review.
We have also requested that the account be deleted from any
consumer reporting agency files to which we have submitted information.
Consumer reporting agencies may take 30 to 90 days to update consumer reports
and this is also beyond our control. If consumer would like to expedite the
removal of these tradelines, then we advise that she file a consumer dispute
with the credit reporting agency. This will prompt a review of any disputed
tradelines at which time our office will report the alleged account as appropriate
under the federal law.
Should you have any questions regarding this matter, please
feel free to contact our office.
Best Regards,
Benjamin C[redacted]

Dear [redacted]:Our office is in receipt of the complaint dated October 16, 2014.  Please accept the following as our response to same.Consumer has alleged that she does not owe this debt and has requested proof or, in the alternative, for this to be...

removed from the credit report.The consumer was previously mailed a letter on October 18, 2013.  This letter was sent to the address contained in the consumer's complaint.  In addition, the consumer disputed this with our office on October 6, 2014 and documentation, from the creditor, was obtained and mailed to the consumer on October 14, 2014. This information was sent to the same address as what is contained on the complaint.Our office has marked the consumer's account not to be called and marked the account as disputed.Sincerely,Ashley ** C[redacted], EsquireCompliance Officer and Corporate Counsel

Dear [redacted]:We apologize for the delayed response. The consumer filed a complaint with a different and was advise at that time of what the creditor had explained to our office regarding the payments and the status of the account with our office.Our office was recently notified that that...

the account's balance of $98.49 was to be adjusted to $0.00 with a write off.Based on this our office will be updating the account on its end as resolved and we have requested it be removed from the credit bureau report as a courtesy.Thank you,Ashley C[redacted], EsquireCorporate Counsel and Compliance Officer

Dear [redacted],We are in receipt of the above referenced complaint and submit the following response to same.Upon receipt of the complaint our office reviewed the call recording with the consumer.  We determined that a refund was in order for the $7.95...

fee as the representative should have advised of this fee prior to accepting any payment.  While we are not admitting any wrongdoing on the part of the representative, we want the consumer to know we take the complaint serious and are honoring her request on a limited basis. The money was refunded back to the consumer today.  The account has been marked as paid in full and will be updated as such with the creditor and with any consume reporting agencies.Should the consumer have any questions she may contact our office by calling ###-###-####, send mail to PO Box 67015, Harrisburg, PA 17106-7015, or via email to [email protected],Ashley C[redacted], Esq.Director of Legal and Compliance

Dear [redacted]:We are in receipt of the consumer's rejection to our initial response. We offer the following as our response to the rejection.First, I have conferred with the Human Resources Department who re-confirmed what I stated previously. We do not employ anyone with the name [redacted].Second, the telephone number that the consumer received the telephone call from is not a telephone utilized by NRA Group, LLC.  This information was confirmed with the IT Department.Third, the account number provided does not match one in our system.We understand the Complainant's frustration but the information provided above and provided are not "lies" to "save our hides." The claims have been thoroughly investigated with multiple departments to ensure that all information previously provided was accurate and verified.The individual contacting the consumer is not an employee of NRA Group, LLC and NRA Group, LLC has not been in contact with the consumer.  Sincerely,[redacted], EsquireCorporate Counsel and Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:Our office is in receipt of the complaint.  We offer the following as a response to the complaint.Our office has notated the consumer's dispute as well as requested no additional calls would be placed.  Our office has obtained...

information for the consumer on the matter and is mailing it to the consumer today.Should he have any questions or wish to discuss this with our office he may call [redacted] or send information to [redacted].Sincerely,Ashley C[redacted]Compliance Officer

Dear [redacted],
Our office is in receipt of your correspondence regarding
the above-referenced complaint. 
In acknowledgment of the complaint and to maintain client
satisfaction, the referenced account was closed in our office and returned to
the creditor.  Since the account was only
assigned to us for purposes of collection, we have no control over whether the
creditor will pursue collection of this account by placing it with another
collection agency or law firm.
 


 


We have also requested that the account be deleted from any
consumer reporting agency files to which we have submitted information.  Consumer reporting agencies may take 30 to 90
days to update consumer reports and this is also beyond our control.
Should you have any questions
regarding this matter, please feel free to contact our office.
Sincerely,
Ashley *. C[redacted], Esquire
Director of Legal and Compliance

Dear [redacted],
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Our office is in receipt of your correspondence dated April 4, 2014 regarding the above-referenced complaint. 
  
Based on the consumer's complaint, our office has marked its records not to call the consumer.  We understand from the complaint that she cannot receive calls at work, however, it is unclear what number we were allegedly calling that we should not be calling. In addition, our office has requested that correspondence be sent to the consumer at the address provided in the complaint.
 
Should the consumer have any questions or wish to address this matter with our office she may call ###-###-#### or she may send us information via U.S. Postal Service to P.O. Box 67015, Harrisburg, PA 17106-7015. 
 
Sincerely,
[redacted], Esquire
Corporate Counsel