NRA Group

Review: National Recovery Agency made false claims and say I owe $52 because I did not make payment to [redacted]. North Carolina. I never received the bill from [redacted]. Also, National Recovery Agency and [redacted] never provided current dates of when the bill was created and sent to said home address [redacted] N.C.. This was unfairly placed onto my credit report for bad debt un-paid. This amount is about $52 that I know is wrongly charge and place on my credit report...Desired Settlement: I want the bad debt took off or i'll sue the National Recovery Agency.

Business

Response:

Dear [redacted] and [redacted]:

Our office is in receipt of the Complaint dated June 27, 2013 which was received July 1, 2013. We have reviewed the Complaint as well as information in our office. We offer the following response.

[redacted] was first contacted on December 21, 2012. During that conversation [redacted] was advised that a letter would be sent. [redacted] confirmed the address was an acceptable address to have sent this letter and did not provide a current address to send the letter to instead. A letter was mailed to the address [redacted] confirmed on December 13, 2012.

[redacted]'s dispute has been shared with the original creditor and the account has been marked as disputed. In addition, the account has been marked not to be called. This should prevent [redacted] from receiving any additional calls.

In effort to resolve the dispute, a copy of the creditor's itemized billing is being sent to [redacted]'s address as provided on his complaint. A copy of the letter originally mailed December 13, 2012 will also be included as will a copy of this response.

Should you have any questions or concerns please do not hesitate to contact our office. If [redacted] wishes to resolve this matter he may call the office at ###-###-#### or he may contact our office in writing by mailing the document to [redacted].

Sincerely,

[redacted], Esquire

Corporate Counsel

Review: I have been getting repeated phone calls from this company - they call then hang up when answered... The have called my cell phone over 10 times in the past 6 days - each time hanging up (yes I have a record!) I finally called them back tonight and asked them why they were calling me.... They said they were looking for some [redacted]. I told them to stop calling me. They said that I would have to request that. I said I just did - to which she answered that I did not - and they were looking for [redacted]. I told them that if the harassing phone calls to me don't stop - I will contact the Delaware Attorney General and a lawyer and start proceedings. I have no idea where they got the idea that my phone number belongs to someone other than me..... By the way - my cell phone that they are harassing me on is [redacted] I have had the same phone number now since July 2007.... my name is not [redacted], it is [redacted] - and that information can be verified by AT&T. I told them this - and they said I would have to request not to be called, which I did again, but the representative said I did not do!Desired Settlement: I want - first and apology and a promise never to ever bother me again. If they do not agree to this, I will take whatever legal action I need to. I do not want to hear from them or any of their slimy friends again!

Business

Response:

Dear [redacted],

Review: This company has called 5-6 times within the past two month. All of which I have answered the phone and explained that I would be happy to look over and pay the bill or make payments but they have never sent a bill to my address. Each time they call, the agent reads a partial address. The last two times I told them I was not receiving a bill they were very rude and cut me off while I was speaking. I am tired of all of these calls and being harassed when all they need to do is learn how to listen and spell and more importantly TALK to people not argue. After all, they are in customer service and yet have the MOST ignorant people working for them! I refuse to be harassed while I'm working all because they cannot listen and type in my address correctly.Desired Settlement: Send the bill to the correct address! [redacted], FL [redacted]. DO NOT KEEP CALLING REQUESTING THE SAME INFORMATION!

Business

Response:

Dear [redacted]:

Our office is in receipt of the complaint filed on April 14, 2014.

Our office has reviewed its records as well as the complaint. The consumer's address was previously updated and a notice requested to be sent to that address. In addition, upon receipt of the complaint our office requested additional information from the creditor. This information was received and will be mailed to the consumer directly at the address provided.

Should the consumer have any additional questions he may contact our office at ###-###-####.

Sincerely,

[redacted], Esquire

Corporate Counsel and Compliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My unit number is still incorrect! It's **06 not **0.

Regards,

Business

Response:

Dear [redacted]:

The information mailed by our office was mailed to unit **06 not **0. The information that appeared on the Revdex.com Complaint was cut off and this is not the fault of NRA Group, LLC.

The information within the complaint indicated that the correct unit was **06 and therefore our information was updated to reflect this information. The documents were mailed out today, April 28, 2014 to the address listed unit *06.

Sincerely,

[redacted], Esquire

Corporate Counsel and Compliance Officer

Consumer

Response:

Thank you for clarifying. Please do not contact me any more. I will carefully review bill and respond to you as your customer service representatives are very rude and unprofessional.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: NATIONAL RECOVERY AGENCY has never communicated with me, has never called, emailed or sent me a letter. Instead they placed a negate debt line against me as an attempt to collect a debt. This is what my credit report currently shows:

Address:

Account Number: [redacted] Original Creditor: [redacted] Address Identification Number: [redacted]

Status:

Collection account. $50 past due as of Feb 2013.

Status Details:

This account is scheduled to continue on record until Apr 2019.

This item was updated from our processing of your dispute in Feb 2013.Desired Settlement: Remove the information from each credit reporting agency. I have insurance, I paid the co pay directly with the medical billing office. I owe no additional fees.

Business

Response:

Dear [redacted] and [redacted]

Our office is in receipt of your correspondence dated May 6, 2013 regarding the above-referenced complaint.

Our office was notified on April 5, 2013 that this matter was paid in full with the creditor. On that date we updated our files to reflect the payment and also update the matter with the credit reporting agencies to reflect that the account was paid.

As a courtesy, we have closed and returned the account to the creditor. Also as a courtesy, we have requested that this matter be removed from the credit report. Please be advised that updating of the credit bureau report may take up to 90 days and that this is beyond our control.

Should you have any questions regarding this matter, please feel free to contact our office.

Sincerely,

[redacted], Esquire

Corporate Counsel

Consumer

Response:

Review: [redacted]

As of today Monday May 12, 2013 the issue remains unresolved, as noted I understand that it may take up to 90 days to remove the negative information.

Review: I believe I paid off my bill with the [redacted] company and am going to confirm that. That is the bill that the National Recovery Agency said they called me about starting in 2012. I made one payment and they said they would send me in writing confirmation of the debt and all the details and confirmation of the payment. I never received that and the operator there said they do not send any confirmation of any payment or the debt until it is paid. I called them yesterday and said I would find my papers confirming this debt and payments and that I would call them back today to confirm the debt and pay it if it was legitimate. I thought it was a debt from the past year, not the one before and decided that even though I could not find the supporting documents, as I hoped to start a small business soon, it would be better to just pay it off. I called today, paid half of the $416.69 bill and then heard I would not get a receipt in the mail, that they had not sent me anything except one letter in 2012 and that after I spoke with them yesterday they reported me to a credit bureau. Does a legitmate credit collection company wait until you might pay them to report you????? I smell scam.Desired Settlement: 1. I will contact the ambulance company and see if this is a real charge. If it is I will gladly pay it. I genuinely thought I paid both ambulance companies in full and directly to them.

2. Is it legal to not send you written confirmation of payment to a collection agency?

3. I am very angry that I was reported to a collection agency for actually returning their call and responding to what they told me. Is that legal??

I am sure at this point there is a resolution you can help me with. I mostly wanted to let you know what happened.

Thanks very much.

Business

Response:

Dear [redacted]:Upon receipt of the complaint, our office reached out to the creditor to obtain the additional information requested by the consumer. The request was sent to the creditor on June 11, 2014.On June 16, 2014 a payment was made by the consumer. This resolved this account with our office.According to the consumer's complaint she requested a receipt and was told one would not be sent. A receipt will be sent after a self addressed stamped envelope is sent to our office. This is due to the numerous requests for receipts that our office receives and the high cost of sending one out on all accounts. A confirmation number is provided on all accounts where payment is received. As a courtesy I have requested a receipt be sent to the consumer in this case for her records.Should you have any questions please do not hesitate to contact the undersigned.Sincerely,[redacted], EsquireCorporate Counsel and Compliance Officer

Review: I have been receiving calls from NRA Group LLC on my land line, but I never answer then on Jan. 31, 2014 they called my cell phone when I answered they asked if they were speaking with [redacted] and I said yes then they said please verify that ---- is the last four digits of my social. And that is what I have a problem with how did they get my SS number. I don't owe anyone any money. Please help in this situation!Desired Settlement: I want to know that my SS number is not compromised

Business

Response:

Dear [redacted],

Review: I have been making monthly payments to the NRA Group, LLC for over a year. I was instructed, if I fall on tough times, I am able to call and request to skip a payment if need be. I have done so several times, however, I have stayed on course each time there after. I had left a message to skip this month's payment (March 2013). My correspondant has failed to honor my request which has resulted in my checking account going into the negative. This is the third incident of this nature which has costed me 3 over draft funds of 37.00 due to their oversight. I am now in financial duress and I refuse to pay the insufficient funds fee from my bank. I knew the funds would not be available, hence my proactiveness.Desired Settlement: I feel NRA Group should either pay my insufficient funds fees (totaling 111.00) or take the total amounts of them off my total amount due on my bill. This was not my oversight yet I am being penalized for it. I can provide bank statements to show the over drafts.

Consumer

Response:

Here is the direct number for the contact mentioned in my complaint. [redacted] EXT# [redacted], Name [redacted]

Business

Response:

Dear [redacted],

Review: I have wrote this company a letter asking them to please validate that this is my account. They have never replied and I have no idea what this is about. They are reporting a collection account on my credit report in the amount of $80Desired Settlement: Either provide proof that this is mine or remove this from my credit report.

Business

Response:

Dear [redacted]:Our office is in receipt of the complaint dated September 28, 2014 regarding the above-referenced complaint.In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the original creditor. Since the account was only assigned to use for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take up to 90 days to update consumer reports and this is also beyond our control.Should you have any questions regarding this matter please feel free to contact our office.Sincerely,Ashley *. C[redacted], EsquireCorporate Counsel and Compliance Officer

Review: Acct #'s - [redacted] & [redacted]

I have noticed these two collections on my credit reports.

I have sent a prior letter approximate back in 2010/2011 for debt validiation and itemized breakdowns of the amts they claim I own ( $75.00 & $70.00), I have disputed these and still dispute the validity of these two bills, The original creditor is no longer in business and never answered my request when disputed with the original creditor.

Thank you for your attention to this matter.Desired Settlement: I would like the accounts removed from all credit bureau's and not to be sold or shared.

Business

Response:

The complainant previously filed a complaint with the Revdex.com on February 13, 2013. Revdex.com ID number [redacted]. Our agency filed its response on February 14, 2013 and provided an overview of the entire account history. A copy of our response and the original complaint is attached for review. The facts have not changed from this original documentation except that additional verification of the alleged account was provided to the consumer via U.S. Postal Service, certified, first class mail. The letter was signed for on February 20, 2013 by "[redacted]."

Our response was rejected by the consumer on February 19, 2013 because according to her rejection it was the first time she had requested "full" validation. As outlined in our original response and our response to the rejection on February 23, 2013 we have provided the requested documentation. Again this documentation was mailed via certified mail and was signed for on February 20, 2013. We enclose this response and rejection for review.

In the current complaint the consumer is again claiming not to have received verification and it was requested in 2010/2011. As was indicated above, this has been mailed out repeatedly to the consumer. As the information is confidential and private we are unable to disclose it via the Revdex.com site.

The account is in a do not call status, although no calls have made on this account since October 4, 2013. In addition, the accounts are still in a dispute status and will remain in this status.

Sincerely,

[redacted]Esquire

Corporate Counsel

Review: I recvd a collection latter from this company the first week of July. The letter is dated June 30, 14. They are saying that I owe $110.00 to [redacted]., However this is incorrect. I attempted to call the National Recovery Agency, The lady I spoke with, Erika M[redacted], on 07-30-14 at 11:13 was behind horrible to me., In the letter it states if I am disputing the charges to call them. I did just that. I tried to explain to her that we do not owe this debt and why we did not. She went on to tell me I did owe it. I tried to explain to her that [redacted] actually owes us $120.00 and that we do not owe them anything. At that point she started laughing saying that just because they owe us money means I still owe them the $110.00. She continued on to say that there was nothing I could do and to pay it. Then she told me, while she was laughing, that the 30 days to protest the notice was up on July 27th since the letter I recvd was written on 06-27-14. I again tried to explain to her the date on my letter was 06-30-14 so I am still within my 30 days. At that point all she would say was, well is there anything I can do for you? I again told her that the letter states if I disagree with the debt to call them. She REFUSED to do anything for me. When I asked to speak to a supervisor she laughed at me ans said she was on. I ended the call.Desired Settlement: corrrect their error or at least look into the matter.

Business

Response:

Dear [redacted]:We are in receipt of the complaint. We have shared the information with the creditor who has advised that the consumer is responsible for the item ordered as it was reversed and rebilled on May 6, 2013.Our office has obtained itemized billing from the creditor and the item was mailed to the consumer on August 20, 2014. Our office has notated the consumer disputes and is taking steps to ensure she does not receive any additional calls at this time.Sincerely,Ashley *. C[redacted], EsquireCorporate Counsel and Compliance Officer

Review: I believe the NRC ignored California statute of limitation provisions to collect this old debt

Business

Response:

Review: I have asked several times to send me a bill and the always say we dont send bills we collect money. the federal trade commision has advised me that with out a bill do not send money. I have sent money to them before I had known this company was a crook. they told me this was what I owd I sent that amount and the next day I owed more money. I pay that amount and a couple month later I owed even more money that when I stopped paying them. I have also noticed that in my credit report the ones that I have sent money on only a few dollars had gone to that collection. wher or who's pocket did the rest of the money go to? I can not get a true amount from them cause every time they call the amount I owe is very close to what I have in my bank account that sound a little strange? aloso I would like to get my credit right but it would cost me tens of thousands to do this with this company cause as I said before only a few dollars go to the collection. for instance one time I sent them money for a 50 dollar account and when I checked my credit report that account number showed that I still owed 38 dollar. so if I send in 50 and only 12 comes off the 50 dollar account it will take a lot to get it paid. this company is a bunch of crooks and all the complaints about the billing shows that. if it's a law that they have to send a bill then they should be out of business and sentenced for stealing people's money.. the ftc says they have to send a bill and all the complaints here are almost all about the billing then GO GET THEM!!! PLEASE!!!Desired Settlement: get what is on my credit removed since they cant send a bill for me to pay. if they can not prove to me with a bill that I owe the money and that way I can have a record of what I did pay on the bill then it should not be on my credit. i'm wiling to pay it to get it taken care of but I will not send money with out a bill any more. that way I can show what I paid and it it does not show paid on my credit I got proof that I paid it.

Business

Response:

Dear [redacted] and [redacted],

Review: I have no idea what this is in reference to. They continually call my house- multiple times a day. Half of the time they won't talk at all and when they do talk they will not tell me what this is in reference to. They want me to verify all kinds of personal information which I do not do over the phone. This number is reported all over the Internet that they are doing this to people all the time. I am on the No Call List.Desired Settlement: I want them to stop calling and/or tell me what this is in reference to.

Business

Response:

To Whom It May Concern:We are in receipt of the above-referenced complaint dated October 2, 2014.In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the original creditor. Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted the information. Consumer reporting agencies may take up to 90 days to update consumer reports and this is also beyond our control.Should you have any questions please do not hesitate to contact our office.Sincerely,Ashley *. C[redacted], EsquireCorporate Counsel and Compliance Officer

Review: There is a negative on my credit report for $487 that is on my credit report. This is hurting my credit rating and is stopping me from getting a loan to put a roof over my head. I have asked the company on several occasions what is this for and could they send me proof and/or something with my signature to prove that this bill is mine. I have never heard of this company and believe this is not my bill. If this is a medical bill, I have medical insurance. However, the company will not send me anything to prove this is my bill. I am asking that this be taken off my credit report.Desired Settlement: Please remove this negative charge of $487 of my credit report.

Business

Response:

Dear [redacted] and **. [redacted]:

We are in receipt of the complaint dated October 28, 2013.

In response to the complaint, our office will be sending the requested documentation to **. [redacted]'s address as provided on the complaint. The information will be sent in a white envelope with P.O. Box in the upper left hand corner.

Should **. [redacted] have any questions she may contact our office at ###-###-#### or via U.S. Postal Service at [redacted].

Sincerely,

[redacted], Esq.

Corporate Counsel

Review: I went into the hospital in September 2012 for a snake bite. I received a bill for the discharge doctor, whom I never saw. I spoke my the insurance company when I received the bill, as there was a discrepancy between what the doctor was charging, and what the insurance stated on the claim that I was responsible for paying. My insurance company stated to pay what the claim said I was responsible for. I then called the doctor’s office, and they agreed to the amount I was to pay, as long as I sent the claim with the invoice. I made the payment and attached the claim, yet they sent me to a collection agency. I sent the information to the collection agency to show that I paid. I spoke with them regarding the discrepancy, and they do not show that I sent the information. Somehow in the process, they lost my correspondence. I have since asked them to stop calling me until they resolved the issue. I am also on the do not call list, and have also filed a complaint with them. I am requesting that the company settle my account, as I have paid the doctor’s office, and to stop calling me.Desired Settlement: I wish for this company to stop calling me and harrassing me.

Business

Response:

Dear [redacted] and [redacted],

Review: I was told by my bank today that there is a bad report on my credit report from this National Recovery Agency, When I try calling to dispute the charges they put on my report the number doesnt even connect to anyone! I had my 2 daughters try too and they say same thing! MY 1 daughter looked it up about this company and she found bad things about them on rip off reports site and after I looked up things myself they are well known for putting fraudulent charges on peoples credit reports! The charge is for $138.00 from a fuel company and it says the charges are from 2011 but I have had propane always at my home!

I want this taken off my credit report and to never see it again!

Please help!Desired Settlement: I want them to take a bad charge off my Credit report asap

Business

Response:

Dear [redacted]:Our office received the complaint and offers the following response.On December 2, 2014 the consumer was contacted by our office and spoke to a representative. The representative contacted the consumer to advise that we were obtaining additional information regarding the matter and would forward it to her upon receipt. The consumer paid our office at that time and requested that the item be deleted from her credit report. The representative advised that we update according to federal law and explained she was not calling to request payment but only to assist with her dispute.The consumer paid the bill regardless and the account has been updated to reflect the payment and the information was requested to be updated to the credit report.If there are any additional questions please do not hesitate to contact the undersigned.Sincerely,Ashley *. C[redacted], EsquireCompliance Officer

Review: When I tried to speak to a representative named '[redacted]' to tell her my identity had been stolen and I could send documentation, she literally started yelling over me so that I could not communicate with her, then she hung up on me. Her service was not only unprofessional but borderline 'mentally abusive'. I believe that this company cannot collect on their accounts because their representatives don't have the intelligence to communicate regarding these matters. Furthermore, I would suggest anyone calling this company record their conversations as these people are not capable of managing such matters and aren't able to document the call efficiently. What a NIGHTMARE!Desired Settlement: My identity had been stolen and I could send documentation. I believe that the Revdex.com should have an investigation on this companies business practices. They seem to be 'bullying' and 'mentally abusing' consumers by way of how they communicate with their accounts. The documentation you already have on file should val[redacted]te a formal investigation.

Business

Response:

Dear [redacted]:We are in receipt of the complaint dated May 27, 2014. Please accept the following as a response to same.We appreciate the consumer bringing her concerns to the attention of the Revdex.com and we will investigate the allegations. Our representatives are trained to allow the consumer to speak and if there is an allegation of fraud or identity theft to request certain items to verify the claim made.In this instance, the consumer indicates that she does have documentation proving the identity theft. We would kindly request that these documents be forwarded to our attention as soon as possible so we may update the account accordingly. At this time, the account is in a do not call status and it is marked as disputed. The documentation requested may be sent to our mailing address at P.O. Box 67015, Harrisburg, PA 17106-7015 and should reference NRA ID 35870W. Or the documents may be faxed to 800-360-9954. The documents may also be emailed to our office at [email protected]. Sincerely,[redacted], EsquireCorporate Counsel and Compliance Officer

Review: this company has been calling me non stop from the hours of 8 am to 5pm I have told them many times do not call me at work I am not allowed to have personal calls. they call all day long and when I call they refuse to tell me who they are and when I ask is this a personal call they say no. I called the number back several times to see who is calling and advised them not to harrase me at work. they can call me after 5pm or sat or sunday or send me a letter but do not call me during work hours. its been going on for months. some times they call I answer they hang up and call again. I have told them they are going to get me fired calling during work hours.Desired Settlement: for them to stop calling me non stop every day. for them to only contact me by mail.

Business

Response:

Dear [redacted],

Review: My name is [redacted] and I recently noticed an account on my credit report from NRA. I am very proactive in my credit and have never seen nor heard of this company before. I did not receive any dunning notice regarding this account nor have I been contacted about this alleged account. Thus, I took the initiative and called them to obtain information about this account. As soon as I reached the agent, I was almost immediately treated as someone who defaults on obligations because I was quickly taught that this account was acquired from another agency (odd because there was nothing on my reports about this alleged account). During my call, I was probing to gather information about this account and and the agent was rather frustrated with me so I then requested a supervisor. The supervisor was no better and acted the same towards me which was very disappointing as a consumer. I even made an offer to satisfy the small amount in full regardless of the ownership of the debt to have it removed since I am nearing the need for financing on a home loan and this will offset my capabilities. From here, the company said they will attempt to verify the account and mail me the documentation. I am not trying to shy away from something that may be mine, but I do wish to be treated as someone with respect. From what I did gather from my call, the account is very much in debate as to if it is mine or not. I honestly feel that there is some mistake here because the agent said that this account was registered to my mother's old address from several years ago. This account now shows that it was opened in Jan, 2014 which according to the timelines when my mother did reside at the address, the account is nearly 5 years old. Something is not right with this and the agency is not willing to elaborate the details with me.Desired Settlement: In effort to rectify this matter in a timely and professional agreement, I am more than willing to satisfy the small amount if the company deletes it from the reporting agencies. Further, I understand it is the company's obligation to report accurately; however, I am firm on the belief that this is an inaccurate report and also the reporting and collections practices from NRA are against the law. I am not going to pursue legal action unless I have to, but I am willing to work with the company in collaboration to have it removed entirely upon a full payment.

Business

Response:

Dear [redacted],

Review: I was recently accepted to graduate school and was in need of student loans, but my application was denied due to a collection on my credit report from the National Recovery Agency. This collection was paid off by my health insurance company two years ago, and therefore should have never been on my credit report to begin with. I have been in close contact with the billing department at [redacted] where I was admitted, and they have informed me that my insurance has paid off my bill and proceeded to send me proof of such transaction. Also, someone from the billing department has spoken to the National Recovery Agency and was told that it was taken care of as of June 1, 2014. However, when I called [redacted] (the credit bureau) to confirm this, I was told that the collection is still on my file. I do not owe this debt, as the insurance company has paid it off. I greatly appreciate your time and any help that you may offer in reference to this matter.Desired Settlement: I would like for the collection to be removed from my credit report, so I can apply for student loans without an issue.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sat, Jun 21, 2014 at 9:53 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

To whom it may concern,

This complaint has been resolved by the company and I no longer need this case to be open. I thank you and appreciate all your help and time.

Best,