NRA Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The business has failed to provide this supposed documentation to me as required per the Fair Credit Reporting Act and as requested via certified mail by me over six weeks ago.
Regards,[redacted]

Dear [redacted],
Our office is in receipt of
your correspondence regarding the above-referenced complaint
Our office received this complaint directly from the
consumer of the alleged account on April 28,
In response to Ms[redacted]'s
complaint, we have forwarded the matter to our compliance department for
review
We have also requested that the account be deleted from any
consumer reporting agency files to which we have submitted information
Consumer reporting agencies may take to days to update consumer reports
and this is also beyond our controlIf consumer would like to expedite the
removal of these tradelines, then we advise that she file a consumer dispute
with the credit reporting agencyThis will prompt a review of any disputed
tradelines at which time our office will report the alleged account as appropriate
under the federal law
Should you have any questions regarding this matter, please
feel free to contact our office.Best Regards,Benjamin C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have had zero communication from this business since opening this complaint. They stated that they would contact me but that has not happened. The debt is not valid and needs to be taken off my credit report. 
Regards,
[redacted]

Dear [redacted]:Our office is in receipt of the dispute.  Please accept the following as our response to the Complaint.I reviewed the consumer's dispute as well as the information on our records.  The consumer previously disputed the matter through...

the credit bureaus and provided an identity theft affidavit.  Upon reviewing this information, I have marked the account as fraud and requested it for deletion from the credit report.Please be advised that the credit reporting agencies may take up to 90 days to remove items from the credit report.If the consumer or your office has any questions please contact our office.Sincerely,Ashley C[redacted], Esq.Compliance Officer

I called this collection agency to try and resolve an old debt and their representative was so mean, nasty and threatening that I started crying and had to drop the call. He wouldn't explain anything and he told me to find someone else to help me. I will now have to find another way to resolve this debt.

Dear [redacted],  Our office is in receipt of your correspondence regarding the above-referenced complaint. As previously stated, we requested supporting documentation from the creditor regarding this alleged account. We are in receipt of these supporting documents and can include them as part of our response provided that we receive an authorization and release from consumer to disclose these documents.Should you have any questions regarding this matter, please feel free to contact our office. Best Regards, Benjamin C[redacted]

The phone calls have not stopped.  They are calling me on the following numbers:###-###-#######-###-#######-###-#######-###-#######-###-#######-###-####...⇄ 211-0329###-###-#######-###-#######-###-#######-###-#######-###-####They called as recently as:4/10/15 10:20 AM from







###-###-####4/7/15 3:18 PM 




from 


###-###-####All times are EST.

[redacted] [redacted] [redacted]
 [redacted]
I am rejecting this response because:[redacted] says  their record shows the account was mistakenly sold to [redacted] and not National Recovery. [redacted] does not have a relationship with National Recovery. This is a scam- period!
[redacted]

My blood is boiling after speaking to two different customer service reps back to back, trying to resolve a credit dispute. Both reps continued to interrupt me and got more and more rude with me as the conversation continued at one point yelling at me. When I requested to speak to a manager I was told to call back and was hung up on.
This was THE most unprofessional customer service experience I have ever had. Which is frightening as it is dealing with an open collection dispute and should be handled with the utmost respect and attentiveness.

Complaint: [redacted]
I am rejecting this response because:Debt was paid through original creditor (Hospital) and still showing as a unpaid debt on my credit report. Previous request Complaint ID:[redacted] they stated This message originally read on 8/17/2016 Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint. Our office has reviewed its records and determined that all of consumer’s accounts had been requested for deletion from consumer reporting agency files as of 10/20/15. If this is showing up on consumer’s credit report, we recommend that they file a tradeline dispute with the reporting agencies. This will prompt a review of any disputed tradelines at which time our office will report that the accounts have been requested to be deleted. Should you have any questions regarding this matter, please feel free to contact our office. Best Regards, Benjamin C[redacted] Since then I disputed the file to remove them and they came back as NRA verifying the debt as valid >>> We have researched the collection account. Account # - [redacted] The results are: We have verified that this item has been reported correctly. If you have additional questions about this item please contact: National Recovery, [redacted] Harrisburg PA [redacted] Phone: ###-###-####Removal from all 3 credit reporting agencies
Regards,
[redacted]

Dear [redacted]:The consumer filed a complaint with the Pennsylvania Office of Attorney General on or about March 12, 2015.  The complaint is being responded to today and will include documentation from the creditor.Should the consumer have any questions for our office he may contact us at ###-###-#### or via mail at P.O. Box 67015, Harrisburg, PA 17106-7015.Sincerely,Ashley C[redacted], Esq.Compliance Officer

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint.We had previously requested supporting documentation from the creditor regarding this alleged account. We are in receipt of this supporting documentation and have forwarded it directly to the...

consumer. At this time, we do not have a HIPAA release on file for this account. Should we receive one permitting disclosure to the Revdex.com, we will make such supporting documentation available.Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C[redacted]

Dear [redacted],Our office is in receipt of your correspondence regarding the above-referenced complaint.The referenced account was closed at the creditor's request on 8/18/2017.  At the same time it was requested for removal from the consumer credit report. We have made no additional attempts to...

collect on this account since that.If the consumer has any additional questions she may contact our office at ###-###-#### or via email to [email protected],Ashley C[redacted], Esq.Director of Legal and Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not received anything from them.  I want this removed from my credit report since they have not been able to show me proof of this debt.  
Regards,
[redacted]

Dear [redacted],
Pursuant to the consumer's original complaint, our office requested information from the creditor. This information supplied by the creditor has been forwarded to the consumer at the address provided on her original complaint.  The documents were mailed April 17, 2014 and will arrive in a white envelope with a Harrisburg, PA P.O. Box address in the upper left hand corner.
The account remains in a do not call status and is disputed.
If the consumer wishes to contact our office to discuss this further she may do so by calling ###-###-#### and reference NRA ID number [redacted] or she may send us something via the mail to P.O. Box 67015, Harrisburg, PA 17106-7015.
Sincerely,
[redacted], Esquire
Corporate Counsel and Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:Our office is in receipt of the complaint dated November 5, 2014.  The account at issue in the complaint was paid in full with our office on November 4, 2014.  There have been no additional calls since that date.NRA Group...

will be reviewing the telephone call to ensure that the representative was compliant with all policies and procedures.The consumer will no longer receive call on this matter from our office.Sincerely,Ashley *. C[redacted], EsquireCorporate Counsel and Compliance Officer

Dear [redacted],Our office is in receipt of your correspondence regarding the above-referenced complaint. As previously stated, we received insurance information from the consumer and have forwarded it to the creditor. The creditor has notified our office that they have rebilled the insurance company.  It may take up to 60 days for the insurance company to reach a conclusion and for our office to be notified of this decision. Consumer’s insurance would not have received billing from us as we are not the creditor. The account is still open in our office, but as previously stated it has been placed into hold status while insurance company reaches a conclusion and we are notified. Once this matter has been resolved, our office will properly update our information accordingly. As a courtesy, we have stopped reporting any information regarding this account to any credit reporting agencies we provide information to while we await notification. Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C[redacted]

Thank you for clarifying. Please do not contact me any more. I will carefully review bill and respond to you as your customer service representatives are very rude and unprofessional.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
 
Our office is in receipt of your correspondence regarding
the above-referenced complaint. 
 
In acknowledgment of the complaint and to maintain client
satisfaction, the referenced account was closed in our office and returned to
the creditor. ...

Since the account was only
assigned to us for purposes of collection, we have no control over whether the
creditor will pursue collection of this account by placing it with another
collection agency or law firm.




 

 

We have also requested that the account be deleted from any
consumer reporting agency files to which we have submitted information.  Consumer reporting agencies may take 30 to 90
days to update consumer reports and this is also beyond our control.
 
Should you have any questions
regarding this matter, please feel free to contact our office.
 
 
Sincerely,
Ashley *. C[redacted], Esquire
Director of Legal and Compliance