NRA Group

Dear [redacted],
Our office is in receipt of
your correspondence regarding the above-referenced complaint
The alleged account is not currently reporting in our
officeWe advise that the consumer file a consumer dispute with the reporting
agency which will prompt a review
of any disputed tradelines at which time our
office will only report the item back to be removed/deleted as it is no longer
actively reporting in our office
Our office did receive a call from the consumer on this
alleged account and our representative spoke with her, however while being
transferred to a supervisor the consumer hung upIf consumer wishes to reach
our office, she may contact us at ###-###-#### with any questions
Best Regards,
Benjamin C[redacted], Esq
Assistant Legal Counsel and Compliance
NRA Group, LLC
American Agencies, LLC
Paxton Street
P.OBox [redacted]
Harrisburg PA 17106-
[redacted]@nragroup.com
###-###-#### option ** ext[redacted]
###-###-#### (Fax)
www.nragroup.com client site
www.nationalrecovery.com
consumer site
'A Responsible Revenue Recovery Company'

Dear [redacted],Our office in receipt of the complaint and provide the following response to same.Please be advised that we have done a search of our system regarding the daytime phone number the consumer provided ending in [redacted] as well as the telephone number ending in [redacted].  Any accounts with...

either number have had the number removed and have been notated not to be called as it is a wrong number.We apologize for the inconvenience that this may have caused the consumer.Should the consumer receive any additional calls he may contact our office at ###-###-####.Sincerely,Ashley C[redacted], Esq.Director of Legal and Compliance

Dear [redacted],
Our office is in receipt of
your correspondence regarding the above-referenced complaint
Consumer had previously
contacted our office directly to inquire about what bills were allegedly placed
in our officeWe are working to obtain documentation on these
items and will
send them directly to consumer
The consumer has alleged
that an account is appearing on her credit report. Our office has
reviewed the information on its system and the referenced account has been
properly updated with the reporting agencies. If the consumer disagrees
with what is reporting on her credit report we recommend that she file a
consumer dispute. This will prompt a review of any disputed tradelines at
which time our office will report the alleged account as appropriate under the
federal law
Should you have any questions regarding this matter, please
feel free to contact our office
Best Regards,
Benjamin C[redacted], Esq
Assistant Legal Counsel and Compliance
NRA Group, LLC
American Agencies, LLC
Paxton Street
P.OBox [redacted]
Harrisburg PA 17106-
[redacted]@nragroup.com
###-###-#### option ** ext[redacted]
###-###-#### (Fax)
www.nragroup.com client site
www.nationalrecovery.com
consumer site
'A Responsible Revenue Recovery Company'

---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Sat, Jun 21, 2014 at 9:53 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To:...

[email protected]
To whom it may concern,
This complaint has been resolved by the company and I no longer need this case to be open. I thank you and appreciate all your help and time.
Best,
[redacted]

Dear [redacted],As stated in our last response, we are unable to comment publicly on the complaint due to various federal laws and regulations.  If the consumer provides consent for NRA Group to discuss this matter through the Revdex.com website then we will be happy to provide additional comments and/or insight.If the consumer wishes he may communicate directly with our office as well by calling 800-360-4319 or via email to [email protected],Ashley *. C[redacted], Esq.Director of Compliance and Legal

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint. Our office had previously received a dispute from the consumer regarding this account on 2/2/17. In response to consumer’s dispute, we reached out to creditor for supporting documentation. We...

received this documentation and forward it to the consumer on 2/27/17 and our records indicate that this letter was not returned or forwarded to a new address. Should the consumer have any questions regarding the account in our office, they may contact our office by calling ###-###-#### or by sending an email to [email protected] Regards,Benjamin C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this account does belong to me and has been paid in full. The case filed wtih Revdex.com has been relsolved as NRA Group has sent required documents and has removed the account from my credit report. However, b/c of the misappropriate way the account was handled and the damages caused I will proceed through other sources to seek a resolution
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Again, this company has their information still listed on my credit report under collections and it needs to be removed as this company hasn't proved that this account belongs to me.  Nobody has reached out to me via email or mail at all.  Again, this is fraud and this needs to be removed from my credit report immediately. 
Regards,
[redacted]

Dear [redacted],
Our office is in receipt of
your
correspondence regarding the above-referenced complaint
Our office has reviewed the information on its system and
the referenced account has been properly updated with the reporting
agencies. If the consumer disagrees with what is reporting on her credit
report we recommend that she file a consumer dispute. This will prompt a
review of any disputed tradelines at which time our office will report the
alleged account as appropriate under the federal law
In response to consumer dispute regarding this alleged
account on January 26, 2016, we requested validation from creditor and
supporting documentation was mailed to consumer on February 3,
Should you have any questions regarding this matter, please
feel free to contact our office.Best Regards,Benjamin C[redacted]

Dear [redacted]:We are in receipt of the complaint and provide the following as our response to same.NRA Group, LLC is not subject to the "Do Not Call" List as this applies to telemarketers.Based on the consumer's complaint, NRA Group has marked the...

consumer's telephone number as listed in the complaint not to be called.Should you have any questions please do not hesitate to contact our office.Sincerely,Ashley *. C[redacted], EsquireCorporate Counsel and Compliance Officer

Dear [redacted]:We are in receipt of the rejection and offer the following response.The consumer provided 19 different telephone numbers that he alleges he has received telephone calls from and some of the calls were as recent as this morning, April 10, 2015.I have reviewed all of the telephone numbers provided by the consumer and none of the telephone numbers provided is a number utilized by NRA Group, LLC.In fact, NRA Group does not use any telephone number beginning with area code 703 or 855.  I confirmed with our IT Department that the 866, 888, and 877 telephone numbers are also not registered to NRA Group.In addition, I looked up several of the numbers online and found that the 703 numbers may belong to the [redacted].Based on the above, we still believe the consumer has the wrong agency.Sincerely,Ashley C[redacted], Esq.Compliance Officer

Dear [redacted],We are in receipt of the complaint and offer the following as our response to same.In acknowledgment of the complaint and to maintain client satisfaction, the referenced account has been closed in our office and returned to the creditor. ...

Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted information.  Consumer reporting agencies may take up to 90 days to update consumer reports and this is also beyond our control.Should you have any questions regarding this matter please feel free to contact our office.Sincerely,Ashley C[redacted], Esq.Director of Legal and Compliance

Dear [redacted]:
We are in receipt of the Complaint filed March 27, 2014. Please accept the following as our response.
Pursuant to the consumer's request in her Complaint, our office...

will be mailing to her via U.S. Postal Service a letter reflecting her current balance. This letter will also provide contact information for our office and the NRA identification number for her use.  The document will arrive in a white envelope with a PO Box address in the upper left hand corner. Sometimes this gets mistaken for junk mail.
Pursuant to the consumer's request in her letter we have also requested that no calls be made to her regarding the account and we have marked the account as disputed for the time being. 
Should you or the consumer have any additional questions please do not hesitate to contact our office by calling ###-###-#### or via mail at P.O. Box 67015, Harrisburg, PA 17106.
Sincerely,
[redacted], Esquire
Corporate Counsel and Compliance Officer

Dear [redacted]:Our office has received the complaint and provides the following as its response.Correspondence was mailed to the consumer explaining the information that she was questioning in her complaint on May 1, 2015.  The information was sent in a...

white envelope with a Harrisburg, PA post office box in the upper left hand corner.The consumer's account is marked not to be called at this time and as disputed.Should she wish to reach out to our office, she may do so by calling ###-###-####, by sending an email to [email protected], or by sending correspondence to P.O. Box 67015, Harrisburg, PA 17106-7015.Sincerely,Ashley C[redacted], Esq.Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am also requesting an official communication via mail be sent acknowledging the same.
Regards,
[redacted]

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint.Our office had previously received a dispute from the consumer regarding this account on 3/10/15. In response to consumer’s dispute, we reached out to creditor for supporting documentation. We...

received this documentation and forwarded it to the consumer on 3/25/15 and our records indicate that this letter was not returned or forwarded to a new address. Consumer later disputed this account again on 5/19/16 and indicated that their address had changed. Our office updated the address and once again sent out supporting documentation on 5/25/16 and our records indicate that this letter was not returned or forwarded to a new address. NRA Group, LLC is licensed in Arizona and that license is active and in good standing. Should the consumer have any questions regarding the account in our office, they may contact our office by calling ###-###-#### or by sending an email to [email protected] Regards,Benjamin C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this puts us in line to reach a resolution in the near future, at this time I hope it will not be dismissed as it has taken these efforts to open genuine dialogue with this company. 
Regards,
[redacted]

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint. We have reviewed the consumer’s complaint and our records and determined that we have never spoken to this consumer regarding this account. Our records reflect that we have been unsuccessful in...

contacting this consumer and that no calls were placed to consumer on 1/6/17, 2/16/17, or 3/16/17. Our office would like to clarify that no fees have been added to this account. In order to comply with federal law, we require consumer’s permission to speak with their wife regarding this account. Due to the previously mentioned lack of contact with consumer, our office lacks permission to speak to consumer’s wife at this time. Should the consumer wish to give us permission to speak to his wife regarding this account or have any questions regarding the account in our office, they may contact our office by calling ###-###-#### or by sending an email to [email protected] Regards,Benjamin C[redacted]

[redacted]NRA Group, LLC is working on behalf of [redacted] who purchased these [redacted] accounts from [redacted]  Should the consumer wish to discuss this account further or resolve the bill he may contact our office by calling [redacted]
[redacted]Sincerely,Ashley A. C[redacted]
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I suggest the business and Ms. C[redacted] review the FDCPA more closely.  Let me be very clear.  NRA violated Federal Law by contacting me and threatening to harm my credit if I didn't pay them.  They never had to actually do it to violate the FDCPA.  Additionally, the only reason they closed this account and sent it back to their criminal client, [redacted], is because of all the legal hours and expenses I had to undertake and the money spent to send them off a full packet of materials exposing the alleged debt as a fraud.  All that cost me money.  They are responsible for that when they take on clients that know or should know have a history of illegal collection practices.  Again, this client has been reprimanded and punished/fines by the Attorney General previously.  I know for a fact that NRA was aware of that fact.  And that is the final point here, knowing that, NRA then took upon themselves a duty to verify such a clients alleged debts or else they become a principle to that clients actions.  [redacted]'s actions are without question criminal at this point.  NRA can't accept account from this criminal client; make money hand over fist with them, then claim "willful blindness" when their criminal behavior and their actions in violation of the FDCPA get exposed.  NRA's responses have frankly been extremely arrogant and dismissive.  The choice is simple- they can either step up and resolve this here and now, or I will file a lawsuit against them in FL and they can come here and defend. I frankly don't care at this point.
Regards,
[redacted]