NRA Group

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint. We have reviewed the consumer’s complaint and our records and determined that we had previously received this complaint directly from the consumer. In response, our Compliance Department had...

looked into the consumer’s complaint.  Our office has already addressed this issue and resolved the consumer’s complaint. Should you have any questions regarding this matter, please feel free to contact our office. Best Regards, Benjamin C[redacted]

Dear [redacted],
Our office is in receipt of your correspondence regarding
the above-referenced complaint.
As previously stated, we have requested that the account be
deleted from any consumer reporting agency files to which we have submitted
information. Consumer reporting agencies
may take to days to update consumer reports and this is also beyond our
control
If consumer would like to expedite the removal of these
tradelines then as previously stated, they can do a tradeline dispute
which will prompt a review
Should you have any questions
regarding this matter, please feel free to contact our office.Best Regards,
Benjamin C[redacted], Esq
Assistant
Legal Counsel and Compliance
NRA Group,
LLC
American
Agencies, LLC
[redacted]
P.OBox
[redacted]
Harrisburg
PA [redacted]
[redacted]@nragroup.com
###-###-####
option 1, ext[redacted]
###-###-####
(Fax)
www.nragroup.com client site
www.nationalrecovery.com consumer site
'A Responsible Revenue Recovery Company'
P Please consider the environment before printing
this e-mail

Dear [redacted]:
The information mailed by our office was mailed to unit **06 not **0.  The information that appeared on the Revdex.com Complaint was cut off and this is not the fault of NRA Group, LLC.
The information within the complaint indicated that the correct unit was **06 and therefore our information was updated to reflect this information. The documents were mailed out today, April 28, 2014 to the address listed unit *06.
Sincerely,
[redacted], Esquire
Corporate Counsel and Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Clearly the company is playing games and there was a lady from the company who contacted me from one of the [redacted] reviews and instructed me to send a copy of the police report which I did now I have to get another copy which will cost me $18 I am tired of dealing with the company sending police reports and not getting them reported Here is all the infoLas Vegas Metro Police Department [redacted] Las Vegas, NV [redacted]Tel ###-###-####Report #[redacted]& #[redacted] As I mentioned before Revdex.com I sent the entire reports via email using an [redacted] I had that I lost in May in a camping trip I've tried to locate the email but I can't because of the way my business can't save emails for safety purpose of any device I sincerely hope the information provided will settle the case I also filed with Consumer Affairs, FTC & FCC I will go on to the Attorney a General next to ensure they stop their type of business practice 
Regards,
[redacted]

[redacted]Our office is in receipt of your correspondence regarding the above-referenced complaint.We have reviewed the consumer’s complaint and promptly reached out to the creditor to request supporting documentation. At this time, our office is waiting to receive this supporting documentation...

from the creditor so that it can properly resolve this complaint. Our files have been properly updated to reflect the consumer’s dispute. NRA Group, LLC is a certified member of the [redacted] rigorously adheres to professional collection agency standards.Best Regards,Benjamin C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I have sent a letter to the company concerning this inaccurate information letter was sent certified 8/10/2017 with a return receipt that they have receive stating they have gotten the letteri have been waiting for this proof of said debt or proof of florida license to collect debt I will need this in accurate information removed from my credit report immediatly
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Date Filed: 3/20/2016 1:56 PMI filed a complaint with the Revdex.com against NRA, several weeks ago. The complaint # is [redacted]. I agreed to the resolution because the debt was supposed to be closed and removed. The provider of service contacted NRA to advise them that they had indeed placed this collection on my credit in error. The debt was to be removed immediately. That was weeks ago. Transunion is still showing the debt as open. NRA's non-compliance is causing a delay in my pending home loan. They fraudulently placed this debt on my account. They admitted to the hospital liason that they did not have the correct patient's social so they used mine. The address did not match, the DOB did not match -nothing. I have sent numerous emails to NRA's compliance email address, no response. I can not get through to them when I call their #.Desired Resolution / OutcomeDesired Resolution: Correction to a credit reportDesired Outcome: I want this debt removed from all THREE credit agency reports IMMEDIATELY. I want a letter from NRA sent to my home address confirming this has been done.[redacted]

Dear [redacted]:We are in receipt of the complaint dated May 27, 2014.  Please accept the following as a response to same.We appreciate the consumer bringing her concerns to the attention of the Revdex.com and we will investigate the allegations. Our...

representatives are trained to allow the consumer to speak and if there is an allegation of fraud or identity theft to request certain items to verify the claim made.In this instance, the consumer indicates that she does have documentation proving the identity theft. We would kindly request that these documents be forwarded to our attention as soon as possible so we may update the account accordingly. At this time, the account is in a do not call status and it is marked as disputed. The documentation requested may be sent to our mailing address at P.O. Box 67015, Harrisburg, PA 17106-7015 and should reference NRA ID 35870W. Or the documents may be faxed to 800-360-9954. The documents may also be emailed to our office at [email protected].  Sincerely,[redacted], EsquireCorporate Counsel and Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Clearly the company is playing games and there was a lady from the company who contacted me from one of the [redacted] reviews and instructed me to send a copy of the police report which I did now I have to get another copy which will cost me $18 I am tired of dealing with the company sending police reports and not getting them reported 
Here is all the info
Las Vegas Metro Police Department 
[redacted] 
Las Vegas, NV [redacted]
Tel ###-###-####
Report #[redacted]
& #[redacted]
 As I mentioned before Revdex.com I sent the entire reports via email using an [redacted] I had that I lost in May in a camping trip I've tried to locate the email but I can't because of the way my business can't save emails for safety purpose of any device I sincerely hope the information provided will settle the case I also filed with Consumer Affairs, FTC & FCC I will go on to the Attorney a General next to ensure they stop their type of business practice 
Regards,
[redacted]

Dear [redacted],Our office is in receipt of your correspondence regarding the above-referenced complaint. Our office had previously received a dispute from the consumer regarding this account. In response to consumer’s dispute, we reached out to creditor for supporting documentation. We received this...

documentation and forwarded it to the consumer on 3/27/17 and our records indicate that this letter was not returned or forwarded to a new address. Should the consumer have any questions regarding the account in our office, they may contact our office by calling [redacted] or by sending an email to [email protected] Regards,Benjamin C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
Our office is in receipt of
your correspondence regarding the above-referenced complaint.
As previously stated, our
office has reviewed the information on its system and the referenced account
has been properly updated with the reporting agencies. We have sent the same
update to all credit reporting agencies that we furnish data to. If the
consumer disagrees with what a credit bureau reporting on her credit report we
recommend that she file a consumer dispute with that credit bureau. This will
prompt a review of any disputed tradelines at which time our office will report
the alleged account as appropriate under the federal law.
Should you have any questions regarding this matter, please
feel free to contact our office.
Best regards,
Benjamin C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have already spoken with all three credit agencies and all three state that National Recovery has not done anything indicating change.  As of today's date when I checked my accounts this still shows up and I understand it can take 30 days to remove.  However, National may have done something by the time they replied to you, but at the time I spoke with [redacted], and [redacted] on June 11, nothing was sent to them from them indicating to the credit agencies of any removal.  I can check back with the agencies on my next full day off, which won't be until Tuesday of next week. 
Regards,
[redacted]

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint.As previously stated, as a courtesy we have already marked this account to not be called so the consumer will not be receiving any more calls from our office. Our office has properly marked this account as disputed. Our office has already requested and forwarded validation from the creditor to the consumer regarding this alleged account. Payments on this alleged account can be made to either our office or to the original creditor.Should you have any questions regarding this matter, please feel free to contact our office. Sincerely,Benjamin C[redacted]

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint.We have reviewed the call recording of the 7/19/17 call and determined that our agent was professional, politely answered all of the consumer’s questions, and never raised their voice during the...

call. Our records reflect that our office had sent consumer our initial notice regarding this account on June 6, 2017 to the address listed in the complaint. Our records indicate that this letter was not returned or forwarded to a new address. Should the consumer have any questions regarding the account in our office, they may contact our office by calling ###-###-#### or by sending an email to [email protected] you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C[redacted]

Dear [redacted]:Our office is in receipt of the consumer's complaint. Please accept the following as our response to the same.The consumer has filed complaints with several agencies, including the Revdex.com.  Our office has previously...

responded to one of the complaints on March 17, 2015.  The other two responses are being mailed out on Monday, March 23, 2015.  These responses contain detailed explanations of what occurred with this account and where the account stands at this point in time.Should you have any questions please do not hesitate to contact our office.Sincerely,Ashley C[redacted], Esq.Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],We are in receipt of the consumer's complaint and offer the following in response to same.The consumer is displeased with his treatment but our staff.  This claim will be investigated and if there was a problem with how the situation was handled the matter will be addressed...

internally.In regards to the consumer's request that this account be deleted off of his credit report if he pays the bill, unfortunately NRA Group can complete this request.  If the consumer pays the bill in full NRA Group will request that the credit reporting agencies update the account to reflect that it has been paid in full.  NRA Group can only request that this update be made. In addition, the consumer states in his request for relief that he will pay the bill if NRA Group "would update to paid in full and delete...".  Both of these items cannot occur simultaneously.  Federal law requires NRA Group update the information to its current, accurate state. If a bill is paid, the report will be requested to be updated as paid in full.  If the account is closed, the report will be requested to be updated as closed/deleted.If the consumer wishes to pay the bill, as he indicated in his complaint, then he can mail a payment to NRA Group, LLC, P.O. Box 67015, Harrisburg, PA 17106-7015.  He may also contact our office and pay via telephone by calling ###-###-####.  Finally, he may pay online via our website at www.nationalrecovery.com.Sincerely,Ashley C[redacted], Esq.Director of Legal and COmpliance

The complainant previously filed a complaint with the Revdex.com on February 13, 2013.  Revdex.com ID number [redacted].  Our agency filed its response on February 14, 2013 and provided an overview of the entire account history.  A copy of our response and the...

original complaint is attached for review.  The facts have not changed from this original documentation except that additional verification of the alleged account was provided to the consumer via U.S. Postal Service, certified, first class mail. The letter was signed for on February 20, 2013 by "[redacted]."
Our response was rejected by the consumer on February 19, 2013 because according to her rejection it was the first time she had requested "full" validation.  As outlined in our original response and our response to the rejection on February 23, 2013 we have provided the requested documentation. Again this documentation was mailed via certified mail and was signed for on February 20, 2013. We enclose this response and rejection for review.
In the current complaint the consumer is again claiming not to have received verification and it was requested in 2010/2011. As was indicated above, this has been mailed out repeatedly to the consumer. As the information is confidential and private we are unable to disclose it via the Revdex.com site.
The account is in a do not call status, although no calls have made on this account since October 4, 2013. In addition, the accounts are still in a dispute status and will remain in this status.
Sincerely,
 
[redacted]Esquire
Corporate Counsel

Dear [redacted]We are in receipt of the complaint and offer the following as our response to same.Upon receipt of the complaint, our office reached out to the creditor to confirm if this was paid or if was still owed.  According to the creditor, this consumer is still responsible for this...

bill.  The creditor advised our office that no payments were received by them.Our office has requested a copy of the itemized billing statement which will be mailed to the consumer as it contains private information.  In addition, the account has been marked as disputed and not to be called.If the consumer wishes to speak to a representative in our office she may call [redacted] or send mail to [redacted]
Sincerely,Ashley C[redacted] Esq.Director of Legal and Compliance