NRA Group

Dear [redacted],Our office is in receipt of the rejection from the consumer.Consumer alleges that he was sent an email from our agency stating to send a police report and the charge would be "erased".  Consumer claims he sent police reports with the email.Our office does not send consumer's emails and does not have any emails from the consumer with a police report. Upon receipt of the initial complaint our office relayed all information to the creditor and the creditor has provided our office with information evidencing that the amount is still owed by the consumer.  This information is attached for the consumer to review.According to the creditor it responded to a complaint filed against it on 9/16/2014 and advised the consumer to provide the police report for the burglary and that the balance was still due.  On 9/20/2014 the consumer called the creditor and stated he will not cover the balance and wanted to speak with a supervisor. The consumer ended the call while it was being transferred.  On 5/16/2015 the Director of Client Services at the creditor responded with the history of the Revdex.com Complaint and the call.  The Director informed the consumer that if he provided  a copy of the police report the balance would be cleared.  According to the creditor on June 18, 2015 they have not received a copy of this report to date.At this time, the account is marked not to be called and disputed.  If the consumer submits a police report, as requested previously by the creditor, they will review it and advise our office if it should be closed.Sincerely,Ashley C[redacted] Esq.Director of Legal and Compliance

Dear [redacted],We are in receipt of the complaint and offer the following as our response.The only account that may allegedly be owed by the consumer has been closed in our office since August 13, 2012.  In addition, it was requested for removal from...

any credit reports on or about the same date.If the item is appearing on the consumer's credit report, we suggest filing a consumer dispute with the reporting agency. This will prompt a review of the file and our agency will only advise to delete the trade line, if asked.In addition, our office has requested that a closure letter be sent to the consumer at the address provided on her complaint. This will arrive in a white envelope with a Harrisburg, PA post office box address in the upper left hand corner.Should there be any questions please do not hesitate to contact our offices.Sincerely,Ashley *. C[redacted], Esq.Director of Legal and Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the company did not verify information,  they offered personal information without verification.  This is a breach of my privacy. They company should not offer social security numbers but should request the customer to verify it. 
Regards,
[redacted]

Dear [redacted],
Our office is in receipt
of your correspondence regarding
the above-referenced complaint.
In acknowledgment of the complaint and to maintain client
satisfaction, we have located the consumer's telephone number and requested
that it no longer receive calls. The consumer will not be receiving any
more calls from our agency.In regards to consumer's complaint, due to regulations
governing our industry, we cannot disclose information except to an identified
right partyTherefore, if we are unable to verify a right party, we are unable
to provide further information
Should you have any questions regarding this matter, please
feel free to contact our office.Best Regards,
Benjamin C[redacted], Esq
Assistant Legal Counsel and Compliance
NRA
Group, LLC
American
Agencies, LLC
Paxton Street
P.O
Box
Harrisburg
PA 17106-
bc[redacted]@nragroup.com
###-###-####
option 1, ext[redacted]
###-###-####
(Fax)
www.nragroup.com client
site
www.nationalrecovery.com consumer site
'A Responsible Revenue Recovery Company'
Please consider the environment before printing this e-mail

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am
rejecting this response because: Although as [redacted] stated in her response she
did send the requested documents after I requested them and they did remove
this account from my credit report after I submitted a dispute to Revdex.com and CPFB
this issue is still not resolved. I contacted NRA on 10/15 and was told that
someone in their legal Department would give me a call back which never
happened. I called NRA once again 10/31 regarding settlement offer on this
account and I was advised that there was no settlement available. I would think
that after all the trouble this company has caused by not contacting me before
placing this item on my credit report they would want to do the very best to resolve
this issue and close this account.
I have
mailed a letter to NRA regarding a settlement offer and as I explained in my
letter if they are still not able to offer a settlement I will pay the full
amount due. However, not offering a settlement will show that NRA not only
violates consumer rights but they are not willing to do the very best within
their authority to resolve and rectify an account in which their negligence has
caused irreversible damage.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The response does not address my request to have the account removed from any credit reporting agencies. Additionally, the address that NRA has on file is no longer valid, therefore, I would like the letter issued to me through the Revdex.com portal.Finally, I would like a response regarding the behavior of Mr. A[redacted]. Thank you.
Regards,
[redacted]

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint. In acknowledgment of the complaint and to maintain client satisfaction, the alleged referenced account has been marked to not be called.  The consumer will not be receiving any more calls...

from our agency. Our office previously received correspondence from the consumer of the alleged account regarding this matter. We requested and forwarded supporting documentation from the creditor to the consumer in response. We received additional correspondence on May 17, 2016. In response to this correspondence, we request an itemized bill from the creditor, which we will forward directly the consumer. Should you have any questions regarding this matter, please feel free to contact our office.Sincerely,Benjamin C[redacted]

Dear [redacted],Our Office is in receipt of your correspondence regarding the above-referenced complaint.In acknowledgement of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the creditor. Since the account was only assigned to us for...

purposes of collection, we have no control over whether creditor will pursue collection of this account by placing it with with another collection agency or law firm.We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take 30 to 90 days to update consumer reports and this is beyond our control.Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C[redacted]

Dear [redacted],Our office is in receipt of your correspondence regarding the above-referenced complaint.In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the creditor.  Since the account was only assigned to us...

for the purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another agency or law firm. We did indicate the consumer's complaint and allegations in our return. We have requested a closure letter be sent to the consumer's current address.We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted information.  Consumer reporting agencies may take 30 to 90 days to update consumer reports and this is also beyond our control.Should you or the consumer have any questions regarding this matter, please feel free to contact our office.Sincerely,Ashley ** C[redacted], Esq.Director of Legal and Compliance

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint. Our office has received correspondence regarding this alleged account and we are handling the matter directly with the consumer. Should you have any questions regarding this matter, please feel free to contact our office.
Best Regards,
Benjamin [redacted]

Dear [redacted], Our office is in receipt of your correspondence regarding the above-referenced complaint. Our office received a request for validation regarding this alleged account from consumer on April 25, 2016. We have requested supporting documentation from the creditor and will forward these...

documents directly to consumer. If consumer has any further questions regarding this alleged account, he can contact our office at ###-###-####, by sending an email to [email protected] or by sending a letter to P.O. Box [redacted], Harrisburg, PA [redacted].Best Regards,Benjamin C[redacted]

Dear [redacted],Our office is in receipt of your correspondence regarding the above-referenced complaint.As previously stated, our office received supporting documentation from the creditor and forwarded it to the consumer on 3/27/17 and our records indicate that this letter was not returned or forwarded to a new address. The supporting documentation in question is an itemized bill which indicates that it is for the consumer’s account and contains a detailed accounting of the remaining balance. Should the consumer have any questions regarding the itemized bill forwarded by our office, they may contact our office by calling [redacted] or by sending an email to [email protected]. Our office is willing to attach a copy of the itemized bill sent on 3/27/17 to our Revdex.com response provided that we receive an authorization and release from consumer to disclose this document.Best Regards,Benjamin C[redacted]

Dear [redacted],Our office is in receipt of your correspondence regarding the above-referenced complaint.In acknowledgment of the complaint and to maintain client satisfaction, the account was closed in our office and returned to the creditor. Since the account was only assigned to us for purposes of...

collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.Should you have any questions regarding this matter please feel free to contact our office.Sincerely,Ashley *. C[redacted], Esq.Director of Legal and Compliance

[redacted]We are in receipt of the consumer's complaint.  The consumer indicated in her complaint that she had filed for bankruptcy.  This information was reviewed and based on the findings the consumer's accounts have been closed in our office and the appropriate bankruptcy information...

has been added.The consumer should not receive any additional calls from our office. If the account was reporting it has been requested for deletion. Please be advised that the credit reporting agencies can take up to 90 days to update this information.Should the consumer have any questions she may contact our office by phone at [redacted], via email at [redacted].Sincerely,Ashley A. C[redacted]

Dear [redacted],Our office is in receipt of your correspondence regarding the above-referenced complaint. In acknowledgment of the complaint and to maintain client satisfaction, we have requested that the account be deleted from any consumer reporting agency files to which we have submitted information.  Consumer reporting agencies may take 30 to 90 days to update consumer reports and this is also beyond our control. If the consumer would like to expedite this process, we recommend that they file a tradeline dispute with the reporting agencies. This will prompt a review of any disputed tradelines at which time our office will report that the accounts have been requested to be deleted. Should you have any questions regarding this matter, please feel free to contact our office.Best Regards, Benjamin C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I would like to receive and or review any and all correspondence from the creditors as I have insurance and my insurance should have taken care of this bill.  I still have not received the receipt from the $250.00 I paid on the one account that I paid off, as I would like to be reimbursed from my insurance company.  
[redacted]
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: This account already deleted from my credit report with another creditor and I do not wish to engage in business with NRA. I am prepared to file a complaint with the CFPB to remove this account as it was legally deleted already from my credit report under another collection agency. Please remove this account as you did not properly validate this account once I disputed it. s
Regards,
[redacted]

Dear [redacted],Our office is in receipt of your correspondence regarding the above-referenced complaint.Our office has reviewed it's records and determined that we had spoken to the consumer regarding this account previously. We also had previously sent out an itemized bill regarding this account at...

consumer's request on May 5, 2014. Furthermore, our agent provided the consumer with all of the account information at the time of the call. We have marked this account as disputed in our office.Should you have any questions regarding this matter, please feel free to contact our office.Best Regards,Benjamin C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the information provided by the collection company doesn't prove that this debt in fact belongs to me.
Regards,
Brittany R[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]