NSI International, Inc.

Our company policy clearly state that we do not give refunds on shippingWe can simply ship ** *** balls as a courtesy since his child never got to play with the balls

In reply to this customer complaint, Wubble balls were packaged and shipped on 2/**/The *** tracking #:*** *** ***The estimated time are business daysWe apologize for any inconvenience that we caused this customerPlease close this account as promptly replied to and satisfied
Thank you ** ** ***

our sincere apology for the delay in shipping that particular partSince we are out of stock of this part ** *** was shipped a FULL kit along with a courtesy kit as our apologyThe *** tracking # is: *** *** ***

Dear ***, we apologize for any issue that ** ***, received regarding his Wubble ballWe however, DO NOT give refunds on a retail levelIf he wants a refund he will have to contact Walmart (the place of purchase)However, we are willing to ship him balls, a pump and adapter today and
another item from our toy lineUnfortunately, we will need proof of this receipt, so we need an actual shipping address and not a ** *** as *** will not deliver to a ** ***Can you please ask ** *** to provide the necessary requested informationThank you

a wubble ball was shipped todayHer *** tracking #: *** *** ***Her estimated delivery time are business daysWe sincerely apologize for any inconvenience that was caused to ** *** and her family - ** ** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPlease also note that, although the company has made good on their promise to send a replacement,
I will never again do business with this company. They definitely need guidance on how to conduct business by providing a quality product and delivery exceptional customer service. They offer neither. Tell them to take a look at *** or ** ***'s business plan
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

To Whom It May Concern: Please note that after a conversation with ** ***, a replacement ball was shipped to him and delivered by usps (t#***)on 10/*/at 8:a.mPlease note also that a refund was issued on 10/**/in the amount of $ We therefore feel
that we resolved this customers complaint in more ways than one and should deem this case as satisfied and closedThankyou ** * ***
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Dear Mediator, can you please ask the customer to provide proof of her payment, as we have NO record of itOnce we have that proof, then we will expedite a set to herPlease also inform her, that we DO NOT give refunds on a retail levelIf requesting a refund, she will have to contact the
original place of purchase but we will be more than happy to ship her a replacement set - Thankyou
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

To Whom It May Concern; Please note that a refund was issued in the amount of $after speaking with ** *** on January **, A receipt is being mailed to customer showing the refund transaction(She should receive the actual refund within to business days ) Please close this
complaint as resolvedThank you ** * ***
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Dear ** ***, in response to ** *** complaintOur sincerest apology for not responding to her in a more timelly fashionPlease note that we are a toy company and deal with over items as well as web sites with a limited staffThis is also to inform you that *** *** replacement ball
is packed and ready to shipHer *** tracking #: *** *** ***Her estimated delivery time are business days ** ** *** *** NSI International, Inc *** *** *** *** * ***

Please note that a refund in the amount of $was issued to ** *** *** on February **, Therefore this complaint should be closed and satisfiedCustomer received NOT only replacements and then credited for them but a FULL refund

Dear Mediator, please inform ** ***, that her Wubble ball is being shipped to her todayHer *** tracking #*** *** ***Her estimated delivery time are business daysPlease also convey are apology for the delayed shipping of her ball Thank you ** ** ***
*** NSI International, Inc *** *** *** ###-###-####

Dear Mediator, please note per conversation with ** ***, on 4/*, credit card information was provided in order to issue refund per customers request of $Please note that customer will see the actual funds within to business days if not beforeOur sincerest apology for any inconvenience
that was caused to ** *** and his familyTherefore, we consider this complaint, closed and satisfied

Dear ** ***, please note that a FULL refund in the amount of $was issued to ** *** on October **, Based on her financial institution she should see the refund within a week -
Please contact me once again if you have any further questions
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please note that we resolved this complaint by the following: Shipped ** ***, a replacement ball on 1/**/(***)Package was delivered on 2/* at 1:p.mPlease note too that we ALSO issued ** *** a refund in the amount of $for the shipping of the replacement
ballThe refund was issued on 2/**/** *** should see it within to business daysBased on the above we satisfied this customers complaint , therefore we would like this case closed as satisfiedThank you If you have any further questions please feel free to contact us