NSI International, Inc.

Dear ** ***, please note that this complaint was resolvedThe customers replacement ball per the attached shipped on Feb ** by ***The estimated date Feb ** Please close this complaint as satisfiedThank you ** * ***
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** ***, we truly apologize for ANY frustration that we have caused you and your familyPlease note due to the high volume of calls and orders and our limited staff, we are a littrle behindPlease note that this is NOT our usual formatWe are shipping you a FULL Wubble set with ballYour
*** tracking # is: *** *** ***Your estimated delivery time is business days Once again we apologize

Please note that we satisfied this customers complaint by shipping the replacement as requested on 2/*/15. The package was delivered on 2/*. The [redacted] tracking #: [redacted]. Please note also that a refund was issued in the amount of $6.99 on 2/**/15. Customer should see it within 5 to...

7 business days if not before.   Please close this complaint as satisfied . Thank you   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Mediator, please inform Customer that a replacement (green) Wubble ball is being shipped to her. Unfortunately, we do not have any blue ones in stock. Her [redacted] tracking #: [redacted]. Her estimated delivery time are 3 business days.     [redacted]...

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Dear Mediator, please inform [redacted],  we extend our sincerest apology for the delay in shipping her item. Please note that unfortunately, when you are dealing with a 3rd party such as the post office and have to rely on receipt of mail which is being delivered in a untimely fashion...

things go wrong. Unfortunately, the company gets the blame for the delayed issues. In order to take care of [redacted], a ball is being shipped to her from our NY office today. However, we still haven't received or processed a payment from her, therefore once we receive her payment, then we will process it and once again ship her the (paid) replacement ball. Her [redacted] tracking # is:[redacted]. Her estimated delivery time are 2 business days.Ms J D[redacted]NSI Internaitonal, IncCustomer Service Manager

please note that a Wubble is packed and ready to ship to [redacted]. His [redacted] tracking is: [redacted]. His estimated delivery time are 5 business days. Our apology to [redacted] for the delay and the inconvenience - [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I want to thank you for getting back with me about our replacement.  I would also like to apologize for my harsh e-mail.  At the time I was extremely frustrated that I had not received any type of response after several attempts.  Thank you for getting this shipped out for us and I will keep an eye on the tracking status.  I will advise once we have received the item.   
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not have record of my check being cashed however, I contest the company's claim that they did not receive any emails from me. Attached you will find a copies of the warranty information for the WubbleBall product that contains the recommended email address to use for quickest assistance and the two emails that I sent to that address. Since the email address that they provided appears not to receive messages, I am concerned that the mailing address that the company provided for product return may not have been correct either. With regret, I accept the company's response and you may consider this complaint closed without my satisfaction.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], please convey our apology to [redacted] for any issue that she's experienced with the Wubble ball. After thoroughly testing her ball it is ready to ship. Her [redacted] tracking #is : [redacted]. Her estimated delivery time are 2 business days.

Dear [redacted], please note that in answer to [redacted], request, a replacement Wubble ball is packed and ready to ship to her. Her [redacted] tracking #: [redacted]. Her estimated  delivery time are 2 business days. Therefore this complaint should be closed and satisfied. Thankyou   [redacted]...

[redacted]

Dear [redacted], in order to receive a FREE replacement, you will need to CUT the word Wubble from your ball(s) and email me a copy of that. Once I have that information, you will be shipped the replacements. If your balls popped right away, then you are NOT entitled to pay the $6.99 fee.  ...

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Please note : [redacted]Please put on envelope ATTN: [redacted]

Dear Mediator, please ask [redacted], to provide proof of his cancelled check. Once I receive that proof (via email) then I will have a kit shipped immediately. Due to our office move, our mail is being delayed and therefore we apologize for any issue of delay he's experiencing. Thank you   **...

[redacted] NSI International, Inc [redacted] ###-###-####

Dear Mediator, please note that after speaking with [redacted], we've shipped 2 balls to her on 6/**. Her [redacted] tracking # was: [redacted]. Please note that 2 additional balls were shipped on 6/**. [redacted] tracking # was [redacted] and then 2 additonal balls were shipped by postal mail n 6/**....

We feel that we have truly satisfied her complaint and apologize for any issue she experienced and inconvenience.       [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I understand that NSI may not have a record of my return - but that does not change the fact that I did make the return in full compliance with their terms and policies.  NSI policies require return of a specific portion of the burst Wobble Ball along with a check in the amount of approximately $7.  Because I returned the defective balloon - and because NSI denies having received it - I have no further recourse.  I cannot re-submit for a refund because I no longer am in possession of the defective balloon.  NSI claims that the [redacted] has been causing significant delays in forwarding mail to NSI's new location.  Again, this is nothing over which I have any control.  So long as NSI denies having any record of my return, there is no way that I can be compensated under the terms of their warranty.  Until they cash my check, I have no way to prove that NSI received by return request.  By the same token, they cannot prove that I did not fully comply with their terms.I am out $20 for the original Wobble Ball (which lasted less than a week), plus I am out the cost of mailing the defective balloon to NSI.  Also, I have a check in the amount of $7 that is uncashed; if I put a stop payment on this check, it will cost me an additional $29. I am simply asking that NSI do the right thing and honor the terms of their warranty and give a customer the benefit of the doubt.  $7 does not seem to be a significant loss for them when one considers how much goodwill it would generate.  And, if they ever find my check, they will have their money and there would be no need to send me a second replacement.  Thank you for your assistance. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
While I never received a response from the business, I did finally receive my product (although 3 months after my check was cashed).
Sincerely,
[redacted]

[redacted], in answer to the above complaint, please note that we've made several attempts to contact customer in September and October. Unfortunately, we did not ship her order because her credit card declined because of missing information.
However after contacting her by email on October **,2014...

and offering to assist her with her order she kindly declined the order, therefore we simply cancelled the order.
Please note that since we never received any payment in the amount of $37.97 we are not at liberty to refund her the amount requested -
 
 
Therefore please consider this complaint closed and satisfied.
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not willing to accept to possibly defective $40 replacement balls rather than the $8.99 in shipping costs. I'm not sure I understand why the company would be willing to spend $40 plus shipping costs to send me 2 more defective products rather than just credit me $8.99.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]