NSI International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Customer, our sincerest apology for any issue with your Wubble X ball. Please note that unfortunately, we do not give refunds on a retail level. You will have to return your products to Target for your refund. We however, can ship you a Wubble X ball and a helium can. Please advise if you are...

interested in the replacements. Thank youPlease email your reply to:[redacted]Customer Service Manager

Dear [redacted], after checking our trail of emails, we have NO record of any email from you. Please email a copy of the back of your check, admitting proof that we cashed your check. If we cashed your check then we will process your warranty ball right away. Thank youPlease send email to...

[redacted]. Thank you

[redacted], we sincerely apologize for any inconvenience that we caused you and your family. Please note that a refund in the amount of $6.99 will be processed and mail shortly to you. Please allow - 7 - 10 business days .Thank you Ms J. D[redacted]NSI Internantional, IncCustomer...

Service Management

please note that replacement balls were shipped on 2/** by [redacted]. Her package was delivered on 2/**/15. The [redacted] tracking # : [redacted]. She was shipped one Full kit and one extra ball.   Please deem this complaint as satisfied and closed - Thank you

Please inform customer that a replacement ball was shipped  on 7/*/15. Her [redacted] tracking # is: [redacted]. Her estimated delivery time are 2 business days.We sincerely apologize for the inconvenience.[redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]

Dear [redacted], please note that 2 Wubble balls are packed and ready to ship to [redacted]. Her [redacted] tracking # is: [redacted]. Her estimated delivery time are 2 business days. Our apology to [redacted] and her family for the delayed shipment.         [redacted]...

[redacted] NSI International, Inc Customer Service Mgmt ###-###-####

[redacted], sorry to hear you've had an issue with the receipt of your replacement Wubble ball. Please note, per our records, we received an email from you on January **, 2016 and responded to you that same date and also shipped a ball to you. We are truly sorry that you didn't receive it. We never...

received the package back as undeliverable from the post office neither. Nonetheless, we know how frustrating this may have been for you and our sincerest apology for the issue. A replacement Wubble set is packed and ready to ship to you. Your Fedex tracking # is: [redacted]. Your estimated delivery time for this package is 1 business day. If you have any further questions please feel free to contact our Wubble Help desk at ###-###-#### or [redacted]. Thank you Also we suggest that you contact them with help with inflating the ball. They will provide tips on making the ball last a very long time.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I have attached the original receipt to the products, I can not be refunded because of the length of time that has past, and I believe that for my inconvenience that Wubble Bubble should refund my purchase price of the original products, and send me my replacement balls. I have also attached the money order stubs of the $6.99 processing & handing fees asked to be sent in with the yellow envelope in order for the replacement to be sent back to you, and I have also attached my receipts from my local post office of when I mailed them off. I mailed off two wubble bubbles, I would like receive two refunds of what I paid for them as well as my life time guaranteed wubble bubble balls, I originally sent for and never received. Thank you!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
 %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will not say that the issue is resolved because I should have been told from the beginning that you don't give refunds instead of not a problem response.  As a business you should rethink your policy in a situation such as this because I believe you made a mistake by not being up front with a customer.  Does it not say on the box not to return the item to the store?  What happens if you do send me another ball and the store doesn't take it back or gives me the lowest sale price?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],  in regards to the above complaint, please note that his package was shipped on Feb ** by [redacted] ([redacted]) and delivered by the Postal Service on Feb ** at 2:08 p.m. Therefore , this complaint should be filed as satisfied and closed - Thank you   [redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]

A refund for $8.99 was issues to customer. He will receive it within 7 - 10 business days -

Thank you.Here is the information requested.[redacted] 
[redacted] 
[redacted]  [redacted]

Dear Mediator, please inform [redacted], that a ball is begin shipped to her. Her [redacted] tracking #: [redacted]… Her estimated delivery time are 2 business days.     [redacted]

Review: I ordered a Wubble Ball via the internet on 12/**/14 and was promptly charged by NSI International, Inc. on 1/*/15. We have yet to receive the product and today is now February **, 2015. I contacted them via email January **, January **, February *, February *, February *, February *, February ** and twice during this time via voice mail. If they did not have the product to ship, they should not have charged me for it. Obviously, after so much time and such horrible customer service, I simply want a refund.

Business

Response:

please note that replacement balls were shipped on 2/** by [redacted]. Her package was delivered on 2/**/15. The [redacted] tracking # : [redacted]. She was shipped one Full kit and one extra ball. Please deem this complaint as satisfied and closed - Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent in the logo from the wubbleball on 11/*/2015 along with a check for $6.99. My name, address, and phone number are on the check. I sent 2 emails to [redacted], the second being 7 days ago. I understand that there supposedly are problems with the mail but this does not excuse not responding to customers.

?Desired Settlement: I think the business should respond to customers regarding this matter and figure out a different way to honor their warranty. The main selling point for me was the lifetime guarantee on the wubble ball and I sent my check in good faith. I feel enough time has passed to have had some response from

Business

Response:

Dear Customer, our sincerest apology for any delay in shipping your ball. If we CASHED your check, please email a copy of it to:[redacted]. We therefore will ship a ball to you immediately

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The Check has not been cashed but was mailed with correct postage weeks ago. The package with the logo was weighed at the post office so I am positive it was mailed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Since we just received and processed her check , her order will ship shortly. [redacted], should contact us directly within 3 days for her tracking information ###-###-#### or [redacted] - Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your help in this matter.

Sincerely,

Review: I sent them a check for a warranty item. My check was dated August *, 2015, and not cashed until November **, 2015, and as of today, December **, 2015, I still have not been shipped my replacement product. I contacted the company on December **, 2015, and they said I would be placed on the "expedited shipping list", and to contact them on 3 business days for a tracking number. When I contacted them again on December **, 2015, they told me no number had been assigned yet, and again when I contacted them on December **, 2015, they stated no number had been assigned, and to contact them in another 2-3 business days. I responded and told them that it had already been past the original 3 business days they told me, and I would be contacting the Revdex.com. They responded "Your order is in processing once out of processing this will ship."

When I originally went on their website to find the address for the warranty claim, they state "PLEASE BE ADVISED THAT THE US POSTAL SERVICE HAS BEEN HOLDING WARRANTY ENVELOPES FROM 3 WEEKS TO 6 WEEKS BEFORE ACTUALLY DELIVERING THEM TO US. THIS IS PROHIBITING US FROM FULFILLING YOUR WARRANTY REPLACEMENT ORDERS ON A TIMELY BASIS. ONCE WE RECEIVE YOUR ENVELOPE, WE WILL PROCESS AS QUICKLY AS POSSIBLE".Desired Settlement: I would really like a refund of the original purchase price of the ball ($20) as well as a refund of the warranty $6.99, for a total refund of $26.99.

I have waited long enough for the item to be replaced and shipped, it has been almost 5 months. If the [redacted] is holding their mail, they need to find another way for people to send in their warranty claims so they can be processed in a timely manner.

Business

Response:

We sincerely apologize for any delay or issue that customer is experiencing with her Wubble ball replacement. Since we totally understand the frustration, we will refund her the monies shes requesting provided that she can provide proof of the actual purchase (receipt ) and cashed check by NSI. Once we have those items, then a refund will be processed. Without any proof unfortunately, we can only ship her a courtesy ball from our NY office. Please email those copies to [redacted] Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have asked for additional information. Attached are the documents they are asking for, even though I have already provided the copy of the cancelled check, which is what they requested on 12/**/15 when I finally initiated the conversation with them for the status of the replacement item.I am assuming Revdex.com will send my attachments along to them, or is this my responsibility?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like a check to be mailed to my address.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer will receive check within 3 weeks if not before

Review: The wubble ball we purchased broke. Bussiness said they will replace it if this happens. Paid for a replacement 6 months ago and the company has not sent a replacement and will not take any calls we leave. Email with the company just says... prove you sent it to us. and does nothing to resolve or give us anyone we can talk to.

This company is a fraud as they do not honor their warrenty or replacements and take your money.Desired Settlement: To have them replace the ball we purchased as their policy states.

Business

Response:

Dear mediator, please ask [redacted] to provide the name and address of person that the replacement ball is being shipped to.We sincerely apologize and don't know why his calls or emails aren't being answered or responded to as we have increased our customer service staff to make sure that everyone is taken care of -

Consumer

Response:

Thank you.Here is the information requested.[redacted]

Business

Response:

Please inform [redacted], that a ball was tested and now packed and ready to ship to him. His [redacted] tracking # [redacted]. His estimated delivery time are 3 business days. Once again we apologize for any inconvenience

Review: Just like all the other complaints against this company, our 2 Bubble Wubbles popped within 1 hour of buying them. Quality is junk, but my son begged for another. We sent in $6.99 for replacement as instructed on their site. Check cleared on March [redacted] and it is currently May [redacted]. 7 weeks to ship a replacement?!?!?!Desired Settlement: Either ship the replacement item immediately or refund the $6.99 immediately. Something needs to happen at this point...anything?!

Business

Response:

Dear Mediator, please inform [redacted], that her Wubble ball is being shipped to her today. Her [redacted] tracking #[redacted]. Her estimated delivery time are 3 business days. Please also convey are apology for the delayed shipping of her ball . Thank you [redacted] NSI International, Inc [redacted] ###-###-####