NSI International, Inc.

Review: Purchased a "Wubble Ball" that they sell and offer a replacement guarantee. On 2-**-15, I mailed a check for $6.99 for the replacement ball and they cashed the check on 3-**-15. I never received the replacement ball and attempts to contact them are useless as they never answer the phone. I have left several phone messages and have left messages on the product website, both were never responded to.Desired Settlement: This company is making false advertising claims and needs to be held accountable. Additionally, I want a full refund for the entire Wubble Ball kit which cost $22.00 with the tax plus the $6.99 I sent for the replacement.

Business

Response:

Dear [redacted], we apologize for any issue that [redacted], received regarding his Wubble ball. We however, DO NOT give refunds on a retail level. If he wants a refund he will have to contact Walmart (the place of purchase). However, we are willing to ship him 2 balls, a pump and adapter today and another item from our toy line. Unfortunately, we will need proof of this receipt, so we need an actual shipping address and not a [redacted] as [redacted] will not deliver to a [redacted]. Can you please ask [redacted] to provide the necessary requested information. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In the real world people don't have time to save sales receipts for toys. This is just a reflection of the integrity of that business. They really don't want to honor their obligation so they find an excuse to reject the claim. I don't have the receipt they they require but I'll make sure I contact every consumer protection agency I can find and report their fraudulent marketing activities, including the [redacted].

Thanks for trying.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], please inform [redacted], that we will be shipping him a new Wubble kit. We will also be refunding him $6.99 for his replacement. The Wubble is shipping today to his [redacted] and the check will be mailed within a week. Unfortunately, since we don't have a physical address, tracking will NOT be available. If however, he provides a mailing address, then we will be able to give him the estimated time period in which his ball will be received - [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They advertise there is a lifetime guarantee on the wubble [redacted] themselves and there is a seven day waiting period to get your replacement ball once you go through the proper steps, I have been waiting on my two replacement wubble [redacted] for over a month. I have tried to contact by email on two separate occasions with no results, tried to contact by phone one two separate occasions with no results.Desired Settlement: I would like my replacement wobble [redacted] immediately and a refund on both wobble ball kits for my long exhausting wait my children have suffered at the hands of their false advertisement.

Business

Response:

Dear Mediator, can you please ask the customer to provide proof of her payment, as we have NO record of it. Once we have that proof, then we will expedite a set to her. Please also inform her, that we DO NOT give refunds on a retail level. If requesting a refund, she will have to contact the original place of purchase but we will be more than happy to ship her a replacement set - Thankyou

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have attached the original receipt to the products, I can not be refunded because of the length of time that has past, and I believe that for my inconvenience that Wubble Bubble should refund my purchase price of the original products, and send me my replacement balls. I have also attached the money order stubs of the $6.99 processing & handing fees asked to be sent in with the yellow envelope in order for the replacement to be sent back to you, and I have also attached my receipts from my local post office of when I mailed them off. I mailed off two wubble bubbles, I would like receive two refunds of what I paid for them as well as my life time guaranteed wubble bubble balls, I originally sent for and never received. Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

%

Business

Response:

Dear Mediator, per my conversation with Ms Campbell, a refund in the FULL amount of $39.98 was issued on 6/**/15. Please note that a letter along with her copy of a receipt was mailed to her as well. Please inform her that she needs to check with her banking institution regarding this matter. We unfortunately, cannot give her an estimate time regarding the receipt of her funds. However, all funds should be received within a 7 - 10 business day period - NO additional refunds will be issued since we've already complied with this customer on everything that she has asked for - Please follow up [redacted] with a reply regarding this issue - [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I purchased a Wubble from Target and the product broke. The product has a guarantee so I paid $6.99 on 2/**/2015 via credit card and sent in the wubble valve from the broken product per instructions. I have contacted the company's customer support as we still have not received the replacement product.Desired Settlement: I would like to either have the product replaced as per the guarantee or the $6.99 refunded.

Business

Response:

please note that a Wubble is packed and ready to ship to [redacted]. His [redacted] tracking is: [redacted]. His estimated delivery time are 5 business days. Our apology to [redacted] for the delay and the inconvenience - [redacted]

Review: Ordered a replacement for their Wubble Bubble Ball on Dec. [redacted] 2014. I have not heard anything from the company by phone or email about this replacement. Calling the number provided leads to voice mail upon which it always says the mailbox is full. Sending the company an email gets a response of nothing or undeliverable. I have already been charged for the replacement and would like a resolution. I can clearly see I am no the only one having this issue.Desired Settlement: Replacement of toy or a refund.

Business

Response:

Dear Mediator, in response to [redacted], complaint, his Wubble ball is packed and ready to ship. His [redacted] tracking #: [redacted]. The estimated delivery time are 3 business days. Please note also that an extra ball and adapter were included in the box. Please list this complaint as satisfied and closed. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I wrote wubble bubble online through [redacted] regarding a ball that was purchased for Christmas. My 4 year old played with it for maybe 10 minutes before it had a hole in it. I wrote requesting that I be refunded. I received a response back that stated something to cut the ball apart and take a picture of wubble on the ball and they would replace it. So I cut the ball apart and now am told they cant refund my money it needs to be taken back to the store. Now why would the store accept a ball that has been cut if they couldn't refund my money why wouldn't they of inform me before telling me to cut the ball when it was known what I wanted. I want a refund I should now have to take a ball back to the store that your company told me to cut that they would fix the issue when I made it very clear what I wanted. Here is the message I sent through [redacted]

Bought a wobble ball for Christmas kids used it one time and it got a hole in it within the first 10 minutes. I want a refund. It can be sent to William D[redacted] then I provided address I left a voicemail today thank you

So sorry to hear that. just cut out the word "wubble" from the ball, take a picture of it and upload to me here on [redacted] - along with your name and address and we will replace. If the ball popped that fast, it's almost always because it touched something sharp. Fingernails are usually the culprit in this case but things that are unexpectedly sharp can also be the prob. Please let customer service know that you contacted us on ** and it is being taken care of if they call. IF they leave a message because you are not home, just don't call them back.

I don't want a replacement if it is going to pop that easily I have a four 4 year old and her little finger nails should not cause the ball to get a hole in it. I have no problem taking the pictures but I don't want a replacement I just want my money back

Hi, I cannot do refunds. You would have to take it back to the place you purchased it for a refund.

You just had me cut it apart for you. There not going to accept something you had me cut

I told you what I wanted before you even sent me a message. Knowing what I wanted you should of said I can't offer a refund you would have to return to the store and I would of returned to the store, but now you knew what I wanted and told me to cut wobble off of the ball and now your telling me you cant issue me a refund?

We cannot do a refund since you did not buy from us but I can replace the ball. I asked you do that if you would like replacement. I'm sure you can take it back to a Major retailer if you purchased thereDesired Settlement: I want a refund. Your employee told me to cut the ball when it was clear that I wanted a refund. If that couldn't be done then it should of been stated before you cut the ball know that we cant provide a refund. Not after I cut the ball oh we cant give you a refund. Your employee had me cut the ball when I stated I want a refund and that's what I want.

Business

Response:

Please email proof of payment. [redacted]Once we have that a refund will be issued -

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cant find the receipt for the purchase of this item as I stated it was bought for a Christmas gift and wasn't expecting to have problems with it. I no longer have the receipt, but I do have proof that I have a wobble ball and have sent in pictures as requested and even cut the ball as I was directed to do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: These [redacted] are supposedly backed by a "Lifetime Replacement Guarantee" and their site says "If you pop your Wubble accidentally, just follow these simple instructions!" [redacted]

My daughter's ball developed a hole within 2 hours of her inflating the ball, we followed the instructions and sent the ball back on March [redacted], the directions (at that time) said a replacement would be sent within 7 days of receipt of our return.

It is now May **, over 10 weeks later, and we have not received her replacement.

I have called and emailed numerous times, First we were told they had changed addresses and the mail was backed up. Now we are told they are out of stock and will not have any in for another 2 weeks (funny, there is plenty of stock at my local target).

My poor daughter checks the mail daily for her replacement. I would just buy her another, if I didn't feel like it would be throwing another $20 away.

P.S. We have since seen many similar complaints: [redacted]Desired Settlement: We just want the replacement we have ordered.

Business

Response:

Dear Mediator, please inform Customer that a replacement (green) Wubble ball is being shipped to her. Unfortunately, we do not have any blue ones in stock. Her [redacted] tracking #: [redacted]. Her estimated delivery time are 3 business days. [redacted]

Review: There were some missing pieces from a [redacted] assembly I purchased at Fleet Farm and I sent an email with all of the information as was listed on the insert of the product.

I sent the 1st email to them on January * then after waiting for a week I tried to call them and got a voicemail during their business hours and left a voicemail. I then tried to email them a 2nd time and still no answer from them so I called again and I got a voicemail again, Ihave tried many different times to call and still get a voicemail so I am wodering if anybody works there. If no one answers their phones or emails then how can I get my missing parts that even the insert states that if there are missing parts to contact them to get replacements.Desired Settlement: I would like to get the parts that are missing so my son can finish putting this motor together.

Motor-Works #[redacted] Missing 3 of the 8 timing cams, cam item #'s; A, B, and E.

Business

Response:

the set of (8) timing cams were shipped to customer ([redacted]) on January **, 2014 by postal mail.

To date, I have never received the package back as undeliverable by post office nor have I heard anything further from customer requesting this item.

Therefore, this complaint should be closed and satisfied -

Review: I sent an order for a replacement Wubble on February **, 2015. My check for $6.99 was cashed on March **, 2015. On April **, I called to find out where the replacement was since I haven't yet received it. I had to leave a message - in their message, they state they will call back in the order the messages came in, usually within 24 hours. By the following Wednesday, I hadn't heard anything, so I sent an email. I still have had no response to the email. Today I called again and got the same message, but still have not had a call back. This is extremely poor customer service. I either want my money returned, a customer service call (from a live person) to let me know when I can expect to receive the replacement or a Wubble sent immediately.

Business

Response:

Dear [redacted], in response to [redacted] complaint. Our sincerest apology for not responding to her in a more timelly fashion. Please note that we are a toy company and deal with over 100 items as well as 4 web sites with a limited staff. This is also to inform you that [redacted] replacement ball is packed and ready to ship. Her [redacted] tracking #: [redacted]. Her estimated delivery time are 5 business days. [redacted] NSI International, Inc [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do not agree with the statement that the delay is due to dealing with a lot of toys, since they have a separate extension just for Wubble Balls. It saddens me that I had to complain before getting both a phone call and email.

Sincerely,

Review: We bought a Wubble Ball from [redacted] and it had popped, per the instructions in the box, if the ball pops, you are to cut off the word "Wubble" from the area around the valve and mail it in the envelope provided with a check made payable to NSI International Inc in the amount of $6.99 for Processing and your order will be processed within 7-10 business days. So that is what I did. It was mailed on February *, 2015. My $6.99 check was not cashed until March **, 2015, but as of today April **, 2015, I still have not received my replacement Wubble Ball. I have emailed them 7 days ago and the automated response I received was this "Sorry for the inconvenience I would be more than happy to add you to our expedited shipping list please send proof that the funds were deducted from your account to our company NSI International. Once I receive this I will add you and your order will be processed and shipped in 2 to 3 business days." I responded right back to the email with all my shipping information and a copy of the cleared cashed check and no response back from them. My 5 year old son keeps asking every day when will it come because I originally told him like the instructions said it will take 7-10 business days, but it has been now 2 1/2months.Desired Settlement: All I am wanting is my replacement Wubble Ball that I have paid for and have promised my son.

Business

Response:

Dear [redacted], please note that in answer to [redacted], request, a replacement Wubble ball is packed and ready to ship to her. Her [redacted] tracking #: [redacted]. Her estimated delivery time are 2 business days. Therefore this complaint should be closed and satisfied. Thankyou [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The Wubble Ball popped within an hour of normal play. A lifetime replacement guarantee is on this product. I followed all directions and sent it for a replacement on 12.**.15. On January **, 2016 I called the NSI customer service to be told it would be at least another week or so before they would even receive the information sent because there was so many to process. This does not even sound like a product that should have been sold if there is this many to replace and it is not likely I will ever receive another. Plus we had to send added money of $6.99 to cover postage and handling for the replacement. I do not think I will see my money and it was not a toy that is of much value since it popped so quickly.

Review: I'm trying to get a refund for defective product. They give a life time guarantee or offer your money back if you are not satisfied with their Wubbleball product. I purchased this product last summer for my youth group at church. Within a day both [redacted] popped. I requested a replacement and those also popped almost immediately. I started the refund process and never heard another word. I started to follow up in February of 2015 and it wasn't until May that anyone could tell me what the status was of my refund. They claimed that a refund was made in February but my bank confirmed what my bank statement reflected, no refund was received. When telling NSI this they asked me to confirm the last four number of the card which they had sent the refund to. It wasn't the last 4 of the card used. Now they are telling nothing can be done since a refund was sent in February.Desired Settlement: I'd like my $37.97 returned to my account as soon as possible.

Business

Response:

Dear Mediator, please inform [redacted], that per the last conversation with the [redacted] customer rep that she stated that a refund check would be issued to him. Unfortunately it’s a procedure that needs to be followed before a check can actually be sent. You can inform him that a refund check in the amount of $37.97 was issued and mailed on 7/* in the amount of $37.97. He should receive it shortly - [redacted] NSI International, Inc [redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have returned a wubble ball late December. Not only do they guarantee the ball but also at the time guarantee 7 day turn around for a new ball. I have sent numerous emails with only one response back in January.Desired Settlement: I either want the replacement or a credit for $6.99 + $25 for the original ball that broke.

Business

Response:

Dear [redacted], please note that this complaint was resolved. The customers replacement ball per the attached shipped on Feb ** by [redacted]. The estimated date Feb **. Please close this complaint as satisfied.. Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Item has not been received yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Wubble Bubble Ball purchased for Christmas 2014 has a replacement guarantee for a $6.99 handling fee. I sent a check on 1/**/15 the check was cleared on 03/**/15, however we have not received our replacement.Desired Settlement: Refund of $6.99 handling fee.

Business

Response:

Dear Customer, our sincerest apology if we overlooked the shipping of your Wubble ball. Please forward a copy of your cashed check to [redacted] in order for us to issue you a refund. Please note to date, we have NO record of your order. If you do not have the copy of your cashed check, then we can only ship you a Wubble ball directly from our office, but will not be able to issue you a refund - Please advise.you can contact us directly at [redacted]...Thank you

Review: I purchased a Wubble Bubble for my son for Christmas 2014 from [redacted]. It proceeded to pop within a day. I purchased yet another ball from [redacted] to replace this one and again it didn't last a day. Rather than buying a new one from [redacted], I decided to pay $6.99 to NSI International and use the envelope provided in the packaging to obtain a replacement ball. I sent check [redacted] in the amount of $6.99 to NSI International, Inc. on 1/**/15. I reached out to customer service on 3/**/15 regarding the replacement and was emailed back that they were delayed in getting their mail due to an office change. I emailed customer service back on 3/**/15 to let them know the check had cleared and inquiring regarding my replacement. There has been no response to that email and no delivery of the replacement product. Calls to the customer service line go directly to a voicemail that is full. I have sent another email on 4/**/15 requesting a full refund of my $6.99 since my check was cashed but not product has been delivered. No response to date.Desired Settlement: Refund of the amount paid of $6.99 since no product was received.

Business

Response:

a wubble ball was shipped today. Her [redacted] tracking #: [redacted]. Her estimated delivery time are 2 business days. We sincerely apologize for any inconvenience that was caused to [redacted] and her family - [redacted]

Review: I am missing 4 pieces (part #2 on the instructions "connecting rods") from this product which have prevented my son and I from being able to build the "motor-works" model kit. Item #49013. We can not even get past set 1 without these parts. I sent an email to the manufacturer a month ago with no response. I have repeatedly tried calling all I get is voicemail and their mailbox is full so I am unable to leave a message.Desired Settlement: All I would like is the 4 pieces I am missing so we can build the kit I bought

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for the assistance.

Sincerely,

Review: I placed an order for their product on 6/**/14 @ 9:39am after several attempts at resolving the order processing, and shipment of their product to me there has been extensive delays and empty promises conveyed to me via email by a customer service represenitive. The original staus for delivery was 4-6 weeks. this limit expired on 7/**/14. I have been very patient with them, with no positive results, and the order still hasn't shipped.Desired Settlement: My daughter has asked, and asked again for this product everytime she sees it on TV. I've tried to explain to her that it is supposed to be on its way. I would like to recieve my order ASAP

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My daughter purchased a Wubble with money she had been saving!! I decided to also purchase two other Wubbles making a total of three Wubbles. When we got home I helped my daughter and two friends get the Wubbles working so they could play with them. Twenty minutes later the Wubbles were popped!! I was outside with them playing so I know for a fact there was no rough playing or sharp items around. I started calling the company regarding my complaint and that took me a week of calling every day and leaving a message before someone answered. I they spoke with the [redacted] who complained to me about how overwhelmed the company was and how they could not handle the volume of calls and orders coming in. After SEVERAL minutes of talking he agreed to have me send all three to him and he would replace at no cost (this was in June.) Today is September * and in the mail I received a package from Wubble and there is only ONE Wubble in the package. I have tried calling again to ask where my other two are and no one will answer and I have also left an email. This is a the worst product that I have EVER purchased and by far the WORST customer service one company can give.Desired Settlement: I would like the replacement for the other two Wubbles I sent in or a refund for the three Wubbles I purchased.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NSI International, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: According to the company, if the wubble ball we purchased popped we could remove the center of the ball we purchased and place in the envelope provided along with a check for 6.99 and a return address a replacement ball would be sent within 4-6 weeks. I purchased the ball for my son for Christmas and it was popped by the next day. The check we sent was dated 01/** and according to my bank account was cashed 03/**. We still have not received a replacement and are now outan additional 6.99 on top of the 19.99 we purchased it for. I have emailed the company for times and only revived an excuse of they were moving offices causing a delay in their mail, now they do not respond at all. I have also tried to reach them via phone and only

Leave messages which are unreturned.Desired Settlement: $6.99 or a replacement ball

Business

Response:

Dear Mediator, please inform customer ([redacted]) that we sincerely apologize for the extreme delay in shipping a replacement ball. The package is ready to ship today. The [redacted] tracking #: [redacted]. The receipt of this package will be in 2 business days. This completes this complaint as satisfied as 2 balls are being sent instead of 1 - Awaiting your reply - [redacted] NSI International, Inc [redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a [redacted] Ball in December of 2013. The ball did not last a day. The [redacted] comes with a replacement guarantee where you pay $6.99 and send the top of the [redacted] to NSI International/[redacted] and they send you back a new [redacted]. I paid $6.99 for my replacement on 12/**/14. I called 3 weeks later to inquire about replacement. There was no record of my replacement however [redacted] the [redacted] Customer Rep informed me that she would expedite the replacement of my [redacted]. 4 weeks later, 1/**/15. Still no [redacted]. I have called repeatedly but the voice mail box is now full. I have sent emails. Nothing.Desired Settlement: [redacted] has failed to uphold their Warranty Guarantee. I would like a refund of my 6.99 that I paid for the replacement and I would like a refund of the retail price of $19.99 including 6% sales tax for KY, that I paid at [redacted].

Business

Response:

[redacted], please note that after speaking with [redacted], a refund in the amount of $ 26.98 was issued to him on 1/**/15. Please confirm with customer and close this complaint as satisfied. Thank you [redacted]

Review: After placing an order (I will have to provide you the Order Number in a different method as the website believes it is a credit card number) for the "Wubble bubble ball" on May **, 2014, the product has still not been delivered. Originally the business stated that there would be a 4 to 6 week shipping delay, but then on June **, 2014, NSI International sent another E-mail stating that the product would be shipped "within 3 weeks from today". When the shipment was not received, an E-mail cancelling the order was sent to the business on July **, 2014. On July **, 2014, my credit card was charged by NSI International with an amount greater than on the invoice. The original invoice said $109.36 and I was charged $112.23. On July **, 2014 I sent an E-mail inquiring why they charged my credit card when I had cancelled my order. I did not receive any response from NSI International so I sent another letter on August *, 2014, with the NYCRevdex.com CC'ed , stating that it has been four days since I sent my complaint letter to NSI International Inc., and I had not received any response from them. I still have not received the shipment nor any information regarding a shipment.Desired Settlement: I now request a full refund for my order of $112.23. I will have the delivery rejected and sent back to NSI International at their expense.

Business

Response:

A refund in the full amount of $112.23 was issued to [redacted] on 8/*/14. His RMA code:[redacted]. Based on his banking institution he should see this refund shortly.

Our apology for any inconvenience that we may have caused him -

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like clarification from NSI International on how to return the product. NSI International sent the item via FedEx but through the US Postal Service and I cannot send the product back without my paying for shipping. Will NSI International provide me with a prepaid return method?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], please inform customer ([redacted]) there's NO need to return any defective merchandise as we have already issued a FULL refund on August * in the amount of $112.23. Once again his RMA code (refund code is [redacted]).

Please advise customer that he can just throw defective product away.

Our apology once again for the defective balls.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,