NSI International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Their customer service employee, [redacted], was wonderful and took immediate care of me....

 I received my package from them today along with a statement regarding my refund.  I wish all customer service departments were as great at taking care of their customers as theirs is.
Sincerely,
[redacted]

please note that I contacted [redacted] twice (on 10/** and 10/**) to resolve the issue at hand.
She apparently placed a 7/**/14 order. However upon trying to ship her order her credit card declined. I've attempted to retrieve update credit card information but customer claimed that she was...

painting her house and didn't have her credit card handy to provide the necessary information (her exp date).
On both occassions I was told this.
Please note that this customer is not entitled to a refund if we never charged her card and received payment.
Customer claimed that she was going to call back with the information but to date hasn't returned my phone call-
Please contact customer as this is an attempt to rectify her complaint and have this issue closed in satisfactory status.
Thank you
 
[redacted] [redacted] [redacted]

Dear Customer, let me clarify that we do not have anything to do with any stores policy. We are simply the manufacturer of the ball. We only state not to return to the store because the stores do not stock the components for the balls. such as nozzles, pumps etc etc. We clearly provide an mailing address and a telephone number provided you have any questions before returning or discarding your item if we ship you a replacement ball its totally up to you what you do with it. We were simply offering to ship you a replacement because your ball popped.I will make an exception in your case provided you have your receipt. Please email a copy of it to me at [redacted]. Once I receive your receipt then I will respond to you further - Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

we need customer to email a copy of her cancelled check to us and once received then we will ship a ball OR refund your...

funds (NOT BOTH) . Please send to [redacted] or [redacted]   Thankyou

Revdex.com:
I have finally received the product requested in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please state where you purchased your balls from?? If you purchased them from a store then unfortunately, you will have to contact them for a refund. We DO NOT give refunds on a retail level, however we will replace them for you as a courtesy -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], please inform [redacted], that we will be shipping him a new Wubble kit. We will also be refunding him $6.99 for his replacement. The Wubble is shipping today to his [redacted] and the check will be mailed within a week. Unfortunately, since we don't have a physical address, tracking will NOT be available. If however, he provides a mailing address, then we will be able to give him the estimated time period in which his ball will be received -       [redacted] [redacted]

Dear [redacted] please note that [redacted], Wubble ball is packed and ready to ship to her. Her [redacted] tracking #: [redacted]. Her estimated delivery time are 2 business days. Our sincere apology to [redacted], as our Customer Service dept is alittle back up right now. We apologize also for any...

inconvenience that we have caused this customer and her family .   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], in reply to [redacted] complaint, please note that a package with 2 Wubble balls were shipped to him on 2/**/15. His [redacted] tracking #: [redacted]. His estimated delivery time are 5 business days. We apologize once again for any inconvenience that we caused this customer and his...

family.   Please deem this complaint promptly replied to and satisfied. Thankyou   [redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted], again our sincerest apology to [redacted] and her family for the delay in responding. Her replacment kit and extra ball are packaged and ready to ship. Her [redacted] tracking #[redacted]. The estimated delivery time are 2 business days.   Please close this complaint as satisfied - Thank you   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Item has not been received yet. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I do not agree with the statement that the delay is due to dealing with a lot of toys, since they have a separate extension just for Wubble Balls.  It saddens me that I had to complain before getting both a phone call and email.
Sincerely,
[redacted]

Dear Mediator, in response to [redacted], complaint, his Wubble ball is packed and ready to ship. His [redacted] tracking #: [redacted]. The estimated delivery time are 3 business days. Please note also that an extra ball and adapter were included in the box. Please list this complaint as satisfied and...

closed. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We sincerely apologize for any oversight and delay in shipping a replacement ball. Please note, your ball is ready to ship. Your Fedex tracking # is: [redacted]. The estimated delivery time are 2 business days. Our apology for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 You really think I kept the receipt after this happened about 4 days ago. If you wanna be petty over $18 I'll be happy with knowing your business will go under when everyone starts to realize what kind of product you have reading the reviews on every website. 
 And now with mine and others complaints on the Revdex.com website. Good day. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer will receive check within 3 weeks if not before