NSI International, Inc.

Review: On July **, 2014, I placed an order with Wubble Bubble Ball package they were offering. I even ordered an extra ball for a total of 3 wubble bubble balls. My confirmation number of my order was is [redacted] and the total I paid via debit card was $37.97. On July **, 2014 I had not received my order so I sent them an email from their website. After a week, I had not received a response so I called the ###-###-#### phone number, but I couldn't leave a voicemail because it was full. I did notice an alert they put on the website indicating that their product was on back order and may take a little longer to arrive. It is now Oct. **, 2014 almost 3 months later and I still have not received my product or a reply to my emails. I keep trying their contact number but can not leave a voicemail because it is still full. Please help me in resolving this issue!Sincerely, [redacted]Desired Settlement: I would like my product delivered to my home address, or a full refund!

Business

Response:

please note that I contacted [redacted] twice (on 10/** and 10/**) to resolve the issue at hand.

She apparently placed a 7/**/14 order. However upon trying to ship her order her credit card declined. I've attempted to retrieve update credit card information but customer claimed that she was painting her house and didn't have her credit card handy to provide the necessary information (her exp date).

On both occassions I was told this.

Please note that this customer is not entitled to a refund if we never charged her card and received payment.

Customer claimed that she was going to call back with the information but to date hasn't returned my phone call-

Please contact customer as this is an attempt to rectify her complaint and have this issue closed in satisfactory status.

Thank you

Review: I purchased a Wubble Bubble for my 5 year old son for Christmas. As we live in [redacted] we have not been able to play with this product as it was purchased as an outdoor toy. Today was that day. After months of asking we finally broke open the box and blew it up and.... it broke in 45 minutes of gentle play on the grass. I paid $19.99 at Target plus tax for this item and in my opinion it's not worth the additional $6.99 to get a replacement. This is a total scam selling a product that won't pop like a bubble and you can kick it, whack it, throw it and bounce it (advertising on the box). However, any of those activities will break the ball in mere minutes. They then try to get you to keep spending money to get a replacement knowing full well it will break too.Desired Settlement: Please send me a full refund of $19.99 plus the 6.25% ** sales tax on this hunk of junk. I have 3 kids and can't keep sending in $6.99 for a replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Their customer service employee, [redacted], was wonderful and took immediate care of me. I received my package from them today along with a statement regarding my refund. I wish all customer service departments were as great at taking care of their customers as theirs is.

Sincerely,

Review: We gave the Wubble ball to our grandson as a Christmas gift. Within 10 minutes, it burst. It was used correctly as listed on the box. We went online to request a replacement according to the instructions also contained within the box. We received confirmation on DEC ** with a Confirmation number (I listed the number here for your program thought it was a credit card number and it would not let me proceed with this complaint unless I removed it). By mid-January, we had heard nothing about our request. I starting calling and sending emails to [redacted] and [redacted]. To date, I have sent over 11 emails and have received only 3 replies. The replies tell me what I need to do or that they are sorry I am experiencing difficulty but they never offer to help or offer a status of my replacement request. They are completely ignoring me. Additionally, I have tried to call (###-###-#### and ###-###-####). They will not answer the telephone. You MUST leave a message and that message says you will be called back within 24 hours, however, in the 5 or 6 calls attempts I have made and left messages on, I have received only one call back. That was from Claire on FEB * and I followed her instructions to the letter. Yet, it is now FEB ** and noone from either email address listed above will respond to any of my inquiries. This is the worse case of Buyer Beware I have ever dealt with and this company also clearly has absolutely no concept of what Customer Service is.Desired Settlement: Although it is very apparent that this product is completely defective, my grandson has been going to the mailbox every single day to see if his replacement ball has arrived. Even though it will most likely burst again within minutes of us blowing it up, our only desired outcome is for us to receive the replacement ball so we can finally terminate this very unfortunate relationship. And if you were to ask me to rate this product, I would give zero stars and will happily advise anyone even thinking of purchasing this product to save their money. This company is in over its head. They know they have a faulty product on their hands and they don't know what to do about it.

I am very, very disappointed, to say the least.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please also note that, although the company has made good on their promise to send a replacement, I will never again do business with this company. They definitely need guidance on how to conduct business by providing a quality product and delivery exceptional customer service. They offer neither. Tell them to take a look at [redacted] or [redacted]'s business plan.

Sincerely,

Review: I purchased a Wubble bubble for my son for Christmas. The ball burst shortly thereafter. My son worked to earn the $6.99 to replace the bubble. We provided them credit card information for the purchase of the replacement and we sent the nozzle as their replacement policy states. The sent a confirmation email on February [redacted] at 4:52 pm stating my order has been received. It's May [redacted] and I have yet to receive the replacement. When reaching out to them they stated that they never received the nozzle we sent and the company was having trouble receiving their mail as they recently moved locations.

I then googled the reviews which show that this is uncommon for this company and many people who request and purchase replacements from this company do not receive them for some reason.Desired Settlement: A replacement Wubble Bubble be sent to my home.

Business

Response:

Dear Mediator, please inform [redacted], that a ball is begin shipped to her. Her [redacted] tracking #: [redacted]… Her estimated delivery time are 2 business days. [redacted]

Review: I ordered (Order #[redacted]) two Wubble Bubble [redacted] on July ** online because my local retailer was out of stock. There was no estimated time of shipment at that point. However when I received the order confirmation email it said 4-6 weeks. I attempted to call NSI International but the voicemail picked up each time I tried to reach customer service and it was full so you could not leave a message. Aug ** and Sep * I sent emails requesting a status update. I was hoping to be able to cancel my order if it wasn't going to ship. These were birthday gifts and the kids were asking for them every couple of days. Finally at some point I was able to leave a message on a voicemail for someone who deals with their retail partners (I was desperate) and of course there was no response to that either.

My card was charged on Sep ** and the items were shipped on Sep **. Once the kids received them, their parents followed the instructions exactly and filled them up. The first one hit the ceiling vent and popped that same day. The second one popped two days later while the boys were playing with the ball in the house in their playroom. I tried today to reach the company to ask for a refund but no answer of course. I did leave a message but am not confident in this company responding.

Lastly, the order confirmation email which I received stated the charges were:

Subtotal $28.98

Processing Total $8.99

Tax $2.57

Total $40.54

However, when I checked my credit card statement the charges appeared as:

09/**/2014 09/**/2014 Sale NSI INT'L INC WUBBLEBALL $41.34

Interesting how they had authorization to charge $40.54, but actually charged $41.34.Desired Settlement: I would like a full refund of the $41.34 which they charged to my credit card.

Business

Response:

Dear [redacted], in reply to the above complaint, please note that 2 refunds were issued to [redacted] on 9/** and 10/* to total the FULL amount of $41.34 per her request.

Therefore this complaint was completely satisfied.

If you have any further questions please feel free to contact me once again. Thank you

Review: Purchased an item/toy called Wubble Bubble Ball, on 05/**/2014. The company's website states 4-6 weeks for delivery. As of this date, I have not received the item. I have placed at least six phone calls to customer service during regular business hours. Every time I call, I'm transferred to a voice mail. I have left a message every time I called, leaving my name confirmation number and phone number. I have not received one call back from anyone at the company. I can understand if they are back logged with orders, but the least they can do is call me back. It is for this reason I am filing this complaint. it's unfortunate, but this seems to be a trend, not only with this company, but many others who just don't seem to give a [redacted].Desired Settlement: If the item in question cannot be delivered in an expeditious manner, then I am requesting a full refund in the amount of $37.97.

Business

Response:

CUST: [redacted]

[redacted], per our conversation, [redacted]' order shipped on July **. His Fedex tracking information is: [redacted]. His estimated delivery date is August *.

Our sincerest apology to [redacted] for any frustration that we may have caused not responding to his phone calls or the delay in shipping.

If you have any further questions please feel free to contact us once again.

Review: On or around January **, 2015, I mailed a package containing the top part of a Wubble ball (as required in their warranty return policy to show damage to the original purchase), along with an online confirmation statement showing I had paid a $6.99 replacement warranty fee to have a replacement ball sent to me, with the company website explaining that I wouldn't be charged that fee until my warranty return had been processed. On January **, 2015 I was then charged the fee and it was debited from my bank account. On February [redacted], I sent an email to the company and gave the confirmation # of my order and explained that although their website didn't list an expected processing time I questioned how long it would take to receive my replacement. On February [redacted] I finally received a response. And not just one response, but two, and they were almost the exact same response to the word. One was signed [redacted] and one was signed by [redacted]. Again, almost verbatim, both stated that they did not see my order in their systems, they had a new office location and there was a delay in the mail being forwarded to them and they were receiving "waves" of bulk mail 1-2 times a week and hoped my order would be found at a later time.

After giving them what I considered was ample time to find my order, I then followed up with another email message on March [redacted], thanking them for their prior response, but as they had not followed up with me further, and not mailed me a replacement ball, I stated in my email that I either wanted to the $6.99 refunded to me or a replacement ball mailed to me and I provided my direct mailing address. I stated that if it was assumed their mail was lost, they did debit my account and accept money from me so they could be honorable and just mail me a replacement ball, knowing they did have my money for the ball and the fact that they appear to have lost the top of the ball (one of their requirements to take advantage of the warranty). I also stated that they could refund my money as the other option. I've never received a response to that message as of today, March **.Desired Settlement: At this point due to their excessive delays, my kids have long forgotten about their Christmas present that broke so I'd just like to have my money refunded. As noted above, I game them the option to either refund my money or send me a replacement, but as they've decided to do neither, I'd rather get my money back and not support the company financially in any further way. I know such a small return of $6.99 won't make a financial statement to them, but I'd at least like to have them commit to some sort of action, and at this point I prefer a refund of my payment.

Business

Response:

Dear Mediator, please note per conversation with [redacted], on 4/*, credit card information was provided in order to issue refund per customers request of $6.99. Please note that customer will see the actual funds within 7 to 10 business days if not before. Our sincerest apology for any inconvenience that was caused to [redacted] and his family. Therefore, we consider this complaint, closed and satisfied.

Review: Received Wubble and it popped within the first hour of playing with it. It was supposed to have a Lifetime Guarantee. Advertisement claimed you could mail a check for $6.99 and receive a replacement within a short period of time. I followed the instructions and mailed a check. Check cleared 12/**/2014. I waited more than the time it was supposed to take. Emailed the company on 1/**/2015. They responded on 2/**/2015 with the following:

'My apologies due to changing office locations our mail is set up to be forwarded and has been unexpectedly held by the [redacted] and only being delivered to twice a month. Because of this, it takes more time to process and input each customer’s order. I understand the yellow envelope states it will take 7 days to receive your replacement because of this delay in the mail this is impossible . We sincerely apologize for any inconvenience and ask that you allow up to 3-4 additional weeks to receive your replacement'.

On March **, 2015, I emailed the company again. I requested a refund or the product or I would report them to the Revdex.com. On 4/*/2015, they responded and asked for proof that the replacement payment had processed. I emailed them proof same day. On 4/*/2015, they responded with the following:

'You have been added to the list and the order will ship in 2-3 business days! Thank you!'

It is 4/**/2015. I have not received the product or a refund..Desired Settlement: I would like to receive a refund of $6.99 since I never received the replacement and I no longer trust the company or their product.

Consumer

Response:

I have finally received the product requested in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband and I bought a Wubble Bubble Ball at Target as a Christmas gift for our daughter. We opened the box on December [redacted] and followed the instructions to inflate it. After a couple of hours, it would not stay inflated. Since the "Wubble" wouldn't stay inflated at all by January [redacted], we decided it needs to be replaced. We sent the valve portion in the envelope provided and paid the amount of $6.99 online by credit card. The confirmation number for the transaction, a copy of which was enclosed with the valve portion was also sent in. After two weeks of waiting, there was no word from the company. Since there was no email, not even an update on the status of the replacement, my husband decides to call the 800 number but couldn't get a hold of anyone. Another two weeks came and went, still no replacement and no word from the company either. Today, my husband called again and now encountered a voicemail (can't even talk to a live person now); he left a message to call him back and let us know the status of the replacement. Given that it has been more than a month now and nothing has been done to resolve this, I believe the company should give us a full refund of the cost of the Wubble (roughly $22.00) plus the replacement fee of $6.99. Not only is this bad, very, very bad, customer service but it's also a waste of our time.Desired Settlement: We would like a full refund for the cost of the Wubble and also the replacement fee.

Business

Response:

Please note that we satisfied this customers complaint by shipping the replacement as requested on 2/*/15. The package was delivered on 2/*. The [redacted] tracking #: [redacted]. Please note also that a refund was issued in the amount of $6.99 on 2/**/15. Customer should see it within 5 to 7 business days if not before. Please close this complaint as satisfied . Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I went to Wubble Ball site and was placing my order the order form included a place to order two balls for price of one for shipping only on second one. I went through the process and saw that I could not just order one, they made it look like you were checking for one, so I closed out the page and started over again, so I was very careful to check that I only wanted one and the order went through for two anyway. Then it said that my account would not be debited until the item shipped, 4 to 6 weeks. My account was debited on May **, 2014 and I am submitting this on July **, 2014 and still have not received the product. Now after doing some research I can see that it was a mistake to order this and I should have read some reviews before ordering....lesson learned... I haven't seen any good reviews.Desired Settlement: The company replied to my e-mail saying they would ship me another ball on July **, 2014 after I complained to them. I just want my money back as it is just another scam.

Business

Response:

Customer claims we charged her credit card account on 5/** when order was placed. We did not. Our policy is strict and handled by a professional fulfillment company. No customers are charged until orders are shipped.

As part of our Customer Relations Program for all outstanding orders, we emailed [redacted] with status updates two times since her initial order.

Both times we offered to cancel her order if she wished, because of the shipping delay. Neither time did we receive a cancellation request from her.

Customer complaint states she wishes to receive "her money back", but she was never charged.

After a telephone discussion with [redacted] on 7/**/14, we processed a cancellation of [redacted]'s order #[redacted]. This cancellation purges her financial data from our system. She has not and now cannot be charged or shipped.

We apologize to [redacted] for the shipping delay that resulted in her dissatisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My 5 year old son purchased the Glow Wubble Bubble with his own money from our local [redacted]. He was so excited and within minutes of playing with it, it popped. He was devistated! I did not want to waste any more money on this product to get a replacement. I e-mailed the company to explain the situation and was very clear I wanted a refund not a replacement. I was told it wouldn't be a problem just mail the valve to them even though I no longer had a receipt. A month went by so I emailed them again to get a status of my refund. Now they are telling me they don't give refunds and I should have returned it to the store when it clearly states Do Not Return Product to the Store. They want to mail me a replacement ball so I can return that one to the store. Quite frankly I think I have been troubled enough by this company and just want my full refund. They should have told me from the beginning they don't give refunds instead of giving me the run around.Desired Settlement: I am requesting a full refund in the amount of $19.99.

Business

Response:

Please ask customer, when was the purchase made and is there proof of this purchase. Please email copy of receipt to :[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I stated in my complaint, I no longer have the receipt and was told by e-mail that was not a problem, just to mail the valve back. I did this the very next day. I bought the item on August **, 2015.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will not say that the issue is resolved because I should have been told from the beginning that you don't give refunds instead of not a problem response. As a business you should rethink your policy in a situation such as this because I believe you made a mistake by not being up front with a customer. Does it not say on the box not to return the item to the store? What happens if you do send me another ball and the store doesn't take it back or gives me the lowest sale price?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Customer, let me clarify that we do not have anything to do with any stores policy. We are simply the manufacturer of the ball. We only state not to return to the store because the stores do not stock the components for the balls. such as nozzles, pumps etc etc. We clearly provide an mailing address and a telephone number provided you have any questions before returning or discarding your item if we ship you a replacement ball its totally up to you what you do with it. We were simply offering to ship you a replacement because your ball popped.I will make an exception in your case provided you have your receipt. Please email a copy of it to me at [redacted]. Once I receive your receipt then I will respond to you further - Thank you

Review: The Wubble Ball advertised as a toy that is strong and can be kicked, punched, etc. was purchased twice for my child and once gifted. Three [redacted] in all. All package directions followed, each ball lasted an average of 2 hrs. of play then popping, leaking or both. NSI international makes it clear in their package instructions to NOT return the ball to the store. They want you to cut a certain portion of the ball and send it to them in a non postage paid envelope with $6.99 for them to replace it in about 6 weeks. This is their "Lifetime Replacement Warranty." The [redacted] cost 13.99 a piece, plus 19.99 for the one glow in the dark version which we also bought. I will not be investing another dime for these [redacted] and feel that the product, warranty, and advertising is a scam. $48.96 +NYS sales tax has been invested in these [redacted] .Desired Settlement: refund, life warranty should not come with a fee if ball pop/leaks soon after purchase, improvement to the wubble ball itself

Business

Response:

Please note the $6.99 is the warranty fee for the replacement ball. NSI is not charging any cost for the ball nor shipping of it. If the balls happens to pop for whatever reason, then customer is covered.We also state NOT to return to the store as the stores DO NOT carry any accessories or replacements for the balls. Customers should call the Customer Service dept should they have any questions regarding returns .Unfortunately, we as the manufacturers DO NOT give refunds on a retail level, but will refund any warranty fees that were made payable to NSI and cashed by NSI. If customer has proof of any payments collected by NSI, please advise them to email to [redacted]. Process of a refund will begin immediately.However, they will have to contact the original place of purchase regarding store purchases as NSI have NOTHING to do with individual store policies. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved beIt

It is not acceptable to not refund customers for balls that are clearly defective. I'm not the only one with the problem clearly there are many complaints. This is not an acceptable response in any way. I'm not paying any fee to replace balls that are no good Period. I'd have to be crazy to send another dime.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Lisa Barber

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never said I wanted BOTH!! Whoever is reading these messages just isn't listening. I obviously Don't want ANYMORE balls. They're NO GOOD.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

tell customer to provide receipt of purchase -

Review: I purchased three Wubble bubble [redacted] in December at my local Target. They all broke within a few days. There is a guarantee or warranty, supposedly, to return to Wubble Help NSI International INc. at the New York address, enclosing proof of purchase and $6.95 (PLUS postage). I got the first package back with a mail note "Forward time expired/return to sender" - it was supposed to be forwarded to NSI at [redacted]. I resent the package to that addresses and it was returned to me with the same notation...I cannot find this address on the internet....I want my products replaced per the warranty, or their cost returned, plus by 6.95 money order. My calls to customer service are unsuccessful because the mailbox is always "full." Can you please help me. I can resend, IF I have a proper, real address.Desired Settlement: The costs of the three Wubble Bubbles I purchased. three different sizes: $19.99 and two at $9.99, plus my tax. Total refund of $48.00.

Business

Response:

Please note : [redacted]Please put on envelope ATTN: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The product guarantee is a crock.

My daughter was so excited about her wubble bubble and then it popped. Which, hey, no big deal because there's a lifetime warranty! It pops...you send 6.99 and they send a new one. Or not. I sent my form, the requested piece of the bubble and my 6.99 check in April 2015. My check was not processed until June [redacted], 2015. It is now JULY ** and I have yet to see a replacement and customer service has not been helpful. They actually asked for me to supply proof on my end that the payment was processed. They should have a system in place to check and follow through on their warranty and guarantees. Horrible service. This company should be ashamed of their business practices and ethics.Desired Settlement: We just want this rectified in a TIMELY manner.

Business

Response:

Dear Mediator, please inform [redacted], we extend our sincerest apology for the delay in shipping her item. Please note that unfortunately, when you are dealing with a 3rd party such as the post office and have to rely on receipt of mail which is being delivered in a untimely fashion things go wrong. Unfortunately, the company gets the blame for the delayed issues. In order to take care of [redacted], a ball is being shipped to her from our NY office today. However, we still haven't received or processed a payment from her, therefore once we receive her payment, then we will process it and once again ship her the (paid) replacement ball. Her [redacted] tracking # is:[redacted]. Her estimated delivery time are 2 business days.Ms J D[redacted]NSI Internaitonal, IncCustomer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My payment was processed on June ** and I have sent the company an email proving this with screen shots from my bank account and image of the processed check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

in my previous response, it was stated that a replacement ball was shipped to customer on 7/** delivery by [redacted]. Ball is out for delivery today. (7/**) We satisfied customers complaint regarding the delivery of the ball? What else is customer looking for?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our son got a Glo Wubble for Christmas. We inflated it according to instructions and only had it indoors yet it popped within 5 minutes. I contacted the company by email and [redacted] yet no response from them. I would have called the company but they do not provide a phone number on their website.Desired Settlement: I would like a full refund

Business

Response:

Dear Customer, our apology that you haven't received a response but please note that we were closed due to the Previous holidays that just passed. On our web site you will bnote that our contact number is there in several places as well as our email address.Unfortunately, we do not give refunds on a retail level but we are able to offer you a replacement. If you cut the word Wubble from your ball and mail that to us at: NSI International, Inc, [redacted] then upon receipt of your envelope we will ship you a replacement ball free of charge - Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]How will the company know to send me a free one when generally they charge a fee for replacement?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Clearly if customer follow instructions that were noted in the last response, she will see that we are NOT charging her for the replacement ball. She needs however to CUT the word WUBBLE from her ball and mail it to us. Place a small note in her envelope stating that it popped within 5 minutes. She can even mail it to my attention. Once I have it then I will personally process her request. BUT we NEED that logo before proceeding.NSI International, Inc[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Sunday 6/*/2015 I purchased a Wubble bubble ball for my son. After about 15 minutes of gentle play time (throwing and bouncing, just like it shows children doing in the commercials) the Wubble ball popped and deflated. I thought I simply received a bad one, so I returned it to the store. I brought the new one home and once again after 15 minutes of gentle play time, this ball also popped. There is supposedly a "lifetime warranty" for the ball, but the "warranty" requires you to pay $6.99 which is more than half the purchase price of a Wubble Ball. Also after reading the reviews of every other customer it seems as if 90% of all Wubble [redacted] sold are well....junk. So I'm not going to pay another $6.99 just for another piece of junk Wubble be sent to my house.Desired Settlement: I would like NSI International to either send me a new Wubble Bubble Ball that is not defective and will not pop from regular intended use or to refund my $13.99 plus 6.25% sales tax

Business

Response:

Dear [redacted], in order to receive a FREE replacement, you will need to CUT the word Wubble from your ball(s) and email me a copy of that. Once I have that information, you will be shipped the replacements. If your balls popped right away, then you are NOT entitled to pay the $6.99 fee. [redacted]

Review: Very upset with the comapny again and they basically called me a liar witch I do not appreciate. I just got another wubble ball back from them like they said but they gave me the wrong ball.

Then on top of it it was tested good and it poped again

all my son was doing was playing catch with it and when he grabed it it busted.

So I contacted them again along with the picture of the logo and they this is what they responded back with.

This ball does not look popped or defective

thank you

nevette

I am sorry this is unexpectable response back so I e-mailed them again with another picture of the item popped on my kitchen table to prove I am not a liar here and that really bothers me that someone would e-mail a response back like that.

I am sick of this company and how they treat people its very unprofessionalDesired Settlement: I just want my money back now if this is how I am going to be treated all the time and this is the third ball back now and I have had it. I was willing to get another ball back and try that but the way they just responded their. I am done trying to deal with this and feel that this company should be reported again as a bad buissness and have their name out their as such as that.

Business

Response:

Dear Mediator, please note that after speaking with [redacted], we've shipped 2 balls to her on 6/**. Her [redacted] tracking # was: [redacted]. Please note that 2 additional balls were shipped on 6/**. [redacted] tracking # was [redacted] and then 2 additonal balls were shipped by postal mail n 6/**. We feel that we have truly satisfied her complaint and apologize for any issue she experienced and inconvenience. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered their product on July [redacted], 2014 and received a confirmation number [redacted] for my purchase of $37.97. I was informed that I would receive the Wubble Bubble in 4 to 6 weeks. By August [redacted] I still had not received the product. I sent the following email to [redacted] on 8/**/14:

*I made an order on July [redacted] 2014 and have not received my shipment yet. my confirmation number is [redacted]. Please check on my order and let me know what is going on. Thank you, [redacted]

Two weeks later I had still had no response and tried to contact them at their listed telephone number (###-###-####). There was no answer and no way to leave a message since their voice mail was full. I have tried every week since then and still have not gotten a call back and cannot leave a message due to a full voicemail. It is now 9/**/14 and I have received nothing and no return call.Desired Settlement: I would like a full return of my money for $37.97 immediately. I will never order from or recommend anyone to order from this company again.

Business

Response:

[redacted], in answer to the above complaint, please note that we've made several attempts to contact customer in September and October. Unfortunately, we did not ship her order because her credit card declined because of missing information.

However after contacting her by email on October **,2014 and offering to assist her with her order she kindly declined the order, therefore we simply cancelled the order.

Please note that since we never received any payment in the amount of $37.97 we are not at liberty to refund her the amount requested -

Therefore please consider this complaint closed and satisfied.

Review: NSI International is the parent company and distributor of the "Wubble Ball". The "Wubble Ball" comes with a full replacement guarantee but NSI International is failing to honor their warranty. We purchased a "Wobble Ball" and it burst. We returned it for a replacement in accordance with the instructions provided with the guarantee. We included a check for approximately $7.00, as instructed. The check was mailed on ** September 2015. As of * November 2015, NSI has provided the promised replacement item.Desired Settlement: We ask that NSI International immediately provide a replacement item in accordance with the terms of their warranty and that we be refunded the replacement cost due to the inordinate delay.

Business

Response:

We can only show proof that we receive [redacted] envelope once we cashed his check. Please provide a copy of the back of your check to show that we (NSI) cashed it. Once we have that proof then we will expedite a ball to you . To date, we have NO record of receipt of your envelope.We do stand behind our warranty but we have to receive your envelope. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand that NSI may not have a record of my return - but that does not change the fact that I did make the return in full compliance with their terms and policies. NSI policies require return of a specific portion of the burst Wobble Ball along with a check in the amount of approximately $7. Because I returned the defective balloon - and because NSI denies having received it - I have no further recourse. I cannot re-submit for a refund because I no longer am in possession of the defective balloon. NSI claims that the [redacted] has been causing significant delays in forwarding mail to NSI's new location. Again, this is nothing over which I have any control. So long as NSI denies having any record of my return, there is no way that I can be compensated under the terms of their warranty. Until they cash my check, I have no way to prove that NSI received by return request. By the same token, they cannot prove that I did not fully comply with their terms.I am out $20 for the original Wobble Ball (which lasted less than a week), plus I am out the cost of mailing the defective balloon to NSI. Also, I have a check in the amount of $7 that is uncashed; if I put a stop payment on this check, it will cost me an additional $29. I am simply asking that NSI do the right thing and honor the terms of their warranty and give a customer the benefit of the doubt. $7 does not seem to be a significant loss for them when one considers how much goodwill it would generate. And, if they ever find my check, they will have their money and there would be no need to send me a second replacement. Thank you for your assistance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There's no need to continue to go back and forth on this as [redacted] clearly doesn't understand the situation at hand. If NSI were to simply distribute a ball to each and every customer without proof of purchase or item then I guess they will fall in the same category as most Targets and Toys R Us stores. Also whats noticed is that even after several months, the post office is returning envelopes to consumers based on the lack of postage. So every thing is not falling on NSI.To conclude this complaint, I will simply have a ball shipped to [redacted]. He will receive it shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate that NSI will send a replacement ball and thank Revdex.com for your assistance.I do not, however, appreciate the tone or implications in the response from NSI. The issue of proof-of-purchase has never been raised before. If NSI had simply requested proof-of-purchase, I would gladly have provided a portion of the box. The NSI terms of warranty specifically required the return of a certain portion of the burst balloon - which I did but which neither NSI nor I have any proof. I also do not appreciate the insinuation that I did not put sufficient postage on the original return; I mailed it from a [redacted] and it was weighed and the postage calculated by the [redacted]. There does indeed appear to be a problem with NSI and the delivery of packages by the [redacted] due to the fact that they changed addresses. But what more can a customer do than follow the instructions provided by NSI?Again, I appreciate the assistance of the Revdex.com in this matter.

Sincerely,

Review: On 2/**/15, I sent NSI International a personal check in the amount of $6.99 as well as any and all other items that they required for a warranty replacement for their product. They are supposed to, in turn, send me a new item. The item in question is a Wubble Bubble Ball. Their policy states that the warranty will be processed and the new item will be sent within four weeks. They also state that payment will not be processed until the item is ready to ship. Both of these are false statements. NSI International cashed the check I sent them on 3/**/15. It is now 5/**/15 and I have yet to receive a new Wubble Bubble Ball. The company has not responded to either of the two emails I sent to their customer service email address nor have they returned any of the three phone calls I made to their customer service phone number. I left a very detailed voice mail each time as well as very detailed email messages. Both the email address and phone number were acquired from their website. This is not an isolated incident as I typed "Wubble replacement scam" into a [redacted] search and there's plenty of people with my same issue. This company is fraudulent and I no longer want their product or anything to do with them after this issue is resolved.Desired Settlement: I want a full refund within an acceptable time-frame, not three months from now. It has already been exactly three months since I first sent the company my payment.

Consumer

Response:

The business has communicated with me and we have mutually come to the decision to ship me the item in question. Item was received by myself yesterday (5/**/15). Please consider this complaint resolved. Thank you.[redacted]