NSI International, Inc.

Despite the fact that we never received any envelope from [redacted] as it was constantly returned to her several times, we took it upon ourselves to just mail a ball to her. It shipped on 1/* and the postal tracking # is: [redacted]. This was a courtesy ball. If this courtesy ball pop then [redacted] will be liable to pay $ 6.99 for the warranty. To date we have NO record of receipt of her envelope.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I mailed the yellow envelope out at the post office and had them weigh it to make sure correct postage was on it. My check was not cashed just as others stated you did to them. I did not receive my envelope back. You have all of my proof in the envelope. I also attached emails that I sent twice. They were also not sent back as undelivered. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for any delay or issue that customer is experiencing with her Wubble ball replacement. Since we totally understand the frustration, we will refund her the monies shes requesting provided that she can provide proof of the actual purchase (receipt ) and cashed check by NSI. Once...

we have those items, then a refund will be processed. Without any proof unfortunately, we can only ship her a courtesy ball from our NY office. Please  email those copies to [redacted]  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I do not accept that as your website clearly states do NOT return the store and you want me to send in for a replacement of a product that doesn't last a day, seeing all the other reviews on all other websites along with my own wubble popping after half a day. Your refund policy is wanting people to ONLY get a replacement from you for more money than the product was worth. No I want a full refund of the helium tanks I bought and wubble ball.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], our sincerest apologies for any frustration that you're experiencing regarding the receipt of your Wubble ball. We only process envelopes as they're received by our office. There's NO reason why we wouldn't ship you a Wubble ball as promised. To date, we aren't holding any envelopes...

to be processed. perhaps, it just didn't make it to us. Nonetheless, I will have a courtesy ball shipped to you, but please note that is anything happens to it, then you'll be required to pay the one time warranty fee of $6.99 which covers you regarding replacements. Your tracking # for your Fedex package is: [redacted]. Your estimated delivery time are 3 business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved beIt
 
 It is not acceptable to not refund customers for balls that are clearly defective.  I'm not the only one with the problem clearly there are many complaints.  This is not an acceptable response in any way.  I'm not paying any fee to replace balls that are no good Period.  I'd have to be crazy to send another dime.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Lisa Barber

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Please email a copy of your receipt -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the issue has been resolved finally. Thank you for a fast resolution to the matter.satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Mediator, per my conversation with Ms Campbell, a refund in the FULL amount of $39.98 was issued on  6/**/15. Please note that a letter along with her copy of a receipt was mailed to her as well. Please inform her that she needs to check with her banking institution regarding this matter. We unfortunately, cannot give her an estimate time regarding the receipt of her funds. However, all funds should be received within a 7 - 10 business day period - NO additional refunds will be issued since we've already complied with this customer on everything that she has asked for -   Please follow up [redacted] with a reply regarding this issue -   [redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding NSI International, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

[redacted], my sincerest apologies for any delay in receiving your replacement ball. Please note we have taken the following steps to assure you a ball: Ball shipped on May *, 2016 by [redacted] turned it over to the Post office. Tracking #: [redacted]. Records indicate that your package was DELIVERED by the post office on 5/**/16 at 2:17. Check was issued and mailed on 5/**/16 chk # [redacted] in the amount of $6.99 2nd ball shipped directly from our NY office on 5/**/16. [redacted] tracking # [redacted]. Your estimated delivery time are 3 business days.. Please note [redacted], we have done eveything to satisfy your complaint in a most timely fashion. Please check with your carriers if you are having any additional issue with receipt of your items. Unfortunately, we are not affiliated with the Post Office or [redacted] to give reasons as to why you wouldn't receive your packages or mail but we have NO reason to hold anything back from you.   Yours truly,   Ms J D[redacted] NSI International, Inc Customer Svce Manager ###-###-#### ###-###-####

Dear Customer, we received your email on Jan **, 2016 in which we are closed on Sundays. Please note that your shaft was shipped on Jan ** by postal mail. Our sincerest apology if you haven't received it. We will reship you another shaft today to the [redacted]. Please...

contact us once again, if you do not receive this item within 7-** days -  Our customer service # is: ###-###-#### - Thank you

Dear Mediator,  please inform [redacted], that per the last conversation with  the [redacted] customer rep that she stated that a refund check would be issued to him. Unfortunately it’s a procedure that needs to be followed before a check can actually be sent. You can inform him that a refund...

check in the amount of $37.97 was issued and mailed on 7/* in the amount of $37.97. He should receive it shortly -       [redacted] NSI International, Inc [redacted] ###-###-####

tell customer to provide receipt of purchase -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Replacement has been received.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We can only show proof that we receive [redacted] envelope once we cashed his check. Please provide a copy of the back of your check to show that we (NSI) cashed it. Once we have that proof then we will expedite a ball to you .  To date, we have NO record of receipt of your envelope.We do stand...

behind our warranty but we have to receive your envelope. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
AGAIN this company is failing to read my complaint! Once again, I do not have the envelope or the ball in my possession, it was mailed back to the business many weeks ago! I ask that this business please read my complaint and at this point it is in their hands, I do not have what they are asking for because they have it! Yes, it was retuned to me 5 times and remailed in November!!!!! Prior to mailing out this last time I called and was given the "new" address! Once again, I do not have possession of what they are asking for it was mailed back to them! This is really bad customer service, please do the right thing! Thank you! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]