NSI International, Inc.

Review: I sent a check for a replacement Wubble Ball on 3/**/15. The check was finally cashed on 6/**/15. On 7/*/15 I still had not received the replacement, I emailed asking when I would receive it. On 7/*/15 I received a reply asking for my shipping address. As of today, 7/*/15 I still had not heard back as to when I would receive the replacement.Desired Settlement: I would like to receive the replacement I have paid for, and a tracking number for the shipment.

Business

Response:

Please inform customer that a replacement ball was shipped on 7/*/15. Her [redacted] tracking # is: [redacted]. Her estimated delivery time are 2 business days.We sincerely apologize for the inconvenience.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Replacement has been received.

Sincerely,

Review: I bought my son a Wubble ball and after about 10 minutes it popped. We sent out the yellow envelope that was included with the Wubble ball with a $6.99 check and followed all instructions for getting a replacement sent to us. We mailed it out from New Jersey on 5/*/15. We have yet to receive a replacement Wubble and my check has not cleared the bank. We followed all the instructions and the 4-6 weeks has past. I tried calling several times with no response. I also tried emailing their contact us on their web page and it tells me the page is down.Desired Settlement: I want them to stand by their product and send a replacement Wubble Ball to my son. as stated in the warranty replacement info in the original packaging.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a Wubble Bubble ball which popped almost as soon as it was inflated. There was a replacement guarantee in the box, which stated you had to mail $6.99 and a piece of the ball to them and they would replace it. We mailed the check in January. It didn't clear the bank until March. But then no replacement ever came. Unfortunately we purchased another one which also popped as soon as it was inflated. These are expensive toys at $20 to $30 or more each and of extremely poor quality. I would not purchase another product from NSI Internationl.Desired Settlement: I would like a refund of both Wubble Bubble [redacted] which were purchased, a total of $50.

Business

Response:

Please state where you purchased your balls from?? If you purchased them from a store then unfortunately, you will have to contact them for a refund. We DO NOT give refunds on a retail level, however we will replace them for you as a courtesy -

Review: We purchased Smithsonian Motor works for our children for Christmas.

Unfortunately, while assembling the set , we found a broken distributor assembly ( [part # 50).

I contacted NSI -international by email on 1/*/15 asking to replace damaged part.

I also left numerous messages on their customer service phone line. No one returned my phone calls or responded to my emails.

I sent second email on 1/**/15 with no response again. I sent third email on 1/**/15 with Revdex.com subject line in the heading of the email. I received response in a matter of minutes. In the email response I was told I will receive the part in a week or so.

I have not gotten the replacement part yet. This issue has been going on for about a month.

There is no way to contact any specific person in customer service by phone and as I described above, emails are not being taken seriously.

In the meanwhile, my children can not play with the toy that "Santa "gave them as a present.Desired Settlement: I would like to receive replacement part ASAP or get a full refund for the merchandize. I would also like the [redacted] of the company to be aware of what is happening with customer service and the poor job customers service employees perform.

Business

Response:

our sincere apology for the delay in shipping that particular part. Since we are out of stock of this part [redacted] was shipped a FULL kit along with a courtesy kit as our apology. The [redacted] tracking # is: [redacted].

Review: Purchased Wubble Bubble Ball for Christmas for my young daughter. Ball broke along the seam within 1 hour. Followed the instructions for warranty replacement that was included in the box, filled out check for $6.99 as required. Mailed in the self addressed warranty envelope that was included in the box with the wubble bubble ball on December [redacted]. Still have not received replacement wubble bubble ball. I have photo proof of the mailed envelope.Desired Settlement: I want my replacement that I followed all the included steps to receive.

Business

Response:

Dear [redacted], our sincerest apology for any issue with the receipt of your Wubble ball. Please note to date, we have NO record of receiving your envelope. We will ship you a courtesy ball and continue to wait to see if you or NSI will receive your envelope. Please note though, if your courtesy ball pops, then you will be liable to pay the $6.99 warranty fee. Please note your postal tracking # for your package: [redacted]. You can begin to track your package by Friday Feb **, according to the post office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

tracing # is: [redacted].. Please track - It shipped as previously stated

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I Purchased the wubble bubble ball online. my child used it one time during that time it bounced off a sharp rock causing a hole in it.

at that time I went online to their website and selected their online warranty claim at which time it requird me to pay a 6.99 fee that I paid. I was giving a confermation #

the money was taken from my account the very next day.

I then took the ball placed it into the envelope that was included in the box when I purchased it, I placed the ball into the self addressed envlope took it to the post office, paid the shipping and sent the ball back

that was over 2 months ago I have tried calling several times only to be put to a answering machine every time!Desired Settlement: I would like what I paid for, if they are not going to warranty my item I want my money for the replacment ball as well as the cost of shipping the damaged ball back. I feel I am being more than reasonable only asking that because if I had known they werent going to warranty the ball like they advertised so highly that they would I would never have bought it in thee first place

Business

Response:

Dear [redacted], in reply to [redacted] complaint, please note that a package with 2 Wubble balls were shipped to him on 2/**/15. His [redacted] tracking #: [redacted]. His estimated delivery time are 5 business days. We apologize once again for any inconvenience that we caused this customer and his family. Please deem this complaint promptly replied to and satisfied. Thankyou [redacted]

Review: I ordered a Wubble Bubble Ball online and paid $28.98 total. I received the ball, blew it up and found a hole in it. Rather than pay an additional $6.99 for another ball, I opted to get my money back on a defective product. I emailed customer service and got no response. I filed a dispute with my credit card company, after which, customer service emailed back stating I would get a refund. I received a refund of $19.99. I questioned the $8.99 difference and was told it was their policy not to refund shipping/handling costs. I don't believe I should pay anything for a product that was defective immediately.Desired Settlement: Because the product was defective out of the box, I am requesting a complete refund of the entire amount I paid, $28.98. I have already received $19.99, I would like $8.99 credited back as well.

Business

Response:

Our company policy clearly state that we do not give refunds on shipping. We can simply ship [redacted] 2 balls as a courtesy since his child never got to play with the balls.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not willing to accept to possibly defective $40 replacement balls rather than the $8.99 in shipping costs. I'm not sure I understand why the company would be willing to spend $40 plus shipping costs to send me 2 more defective products rather than just credit me $8.99.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A refund for $8.99 was issues to customer. He will receive it within 7 - 10 business days -

Review: My 4 year old daughter received a Wubble ball for her birthday. She played with it for about 10 minutes on her birthday, and then it popped. We sent out the yellow envelope that was included with the Wubble ball with a $6.99 check and followed all instructions for getting a replacement sent to us. We mailed it out from [redacted] on 4/*/15. We have yet to receive a replacement Wubble and my check has not cleared the bank. I emailed the company on May **, and they did not get back to me until May **. At that time they said they were having delays with their mail, and to wait 2 more weeks and then I could follow up. I emailed them again on 6/**/15 after still not receiving my replacement Wubble ball. They just emailed me back on 6/**/15, and still are not giving me answers. They did not give me any timeframe of when I will get my replacement sent. I also asked for a [redacted]'s phone number so I could speak directly to them and they would not give me that. I have all emails saved, if needed.Desired Settlement: I want them to stand by their product and send a replacement Wubble to me as soon as possible. It has been almost 2.5 months since I sent the replacement request to them. My Mother Inlaw basically wasted $16 on a birthday present for my daughter that she couldn't even play with. And then we sent them an additional $6.99 to get the replacement. so they have basically made $23 off my family, and we have nothing to show for it.

Business

Response:

[redacted], please convey our apology to [redacted] for any issue that she's experienced with the Wubble ball. After thoroughly testing her ball it is ready to ship. Her [redacted] tracking #is : [redacted]. Her estimated delivery time are 2 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My grandson has asked for a Wubble Bubble since June. When I was finally able to find one at Christmas I bought it. He was thrilled. It lasted about 2 hours. Did not hold up as advertised. No problem, a lifetime replacement if guaranteed. I mailed in for a replacement 2/*/15. Have still not received it even though they advertise 7 day replacement. They have a recording on the phone and do not return calls. This recording tells me they move don't get mail delivery but twice a whatever. That is not my problem. They say they have stacks of backed up mail. Again, not my problem. They responded to my email once. Now I cannot get a response because I told them they should not advertise what they cannot deliverDesired Settlement: I just want what I paid for and was promised.A replacement Wubble Bubble

Business

Response:

Dear [redacted] please note that [redacted], Wubble ball is packed and ready to ship to her. Her [redacted] tracking #: [redacted]. Her estimated delivery time are 2 business days. Our sincere apology to [redacted], as our Customer Service dept is alittle back up right now. We apologize also for any inconvenience that we have caused this customer and her family . [redacted]

I purchased the NSI Rock Tumbler for my son for Christmas 2014. The package was missing 1 of the 3 grit packs needed to tumble the rocks. I contacted the company by phone in January 2015. A rude customer service rep took my name and address and promised to mail us the missing grit pack. However, I got the imression that she could care less. Three months later we had received nothing from NSI, which really didnt surprise me at all. I wound up taking the entire kit back to [redacted], who exchanged the kit for another. After realizing that the rock tumbler only included enough rocks and grit for one batch, I used the enclosed order form and postage paid envelope to order more rocks, grit, and accessories from NSI, totaling $90. Eight weeks later, the envelope and check were returned by the post office as "undeliverable / no forwarding address". I have tried to contact the company through their customer service email address, but it is no longer in service. I am now stuck with a useless $40 rock tumbler and my son feels he was cheated by Santa Claus.

Review: I sent in money into the company for a replacement of a Wubble in Feb 2015. The company cashed my check in March 2015 and I have to receive anything . The company should have sent another wuRevdex.comle as they had claimed fast turn around. It has been over 8 weeks since they cashed the check.Desired Settlement: They need to forward that wubble

Business

Response:

Dear Mediator, please ask [redacted], to provide proof of his cancelled check. Once I receive that proof (via email) then I will have a kit shipped immediately. Due to our office move, our mail is being delayed and therefore we apologize for any issue of delay he's experiencing. Thank you [redacted] NSI International, Inc [redacted] ###-###-####

Review: I purchased a "wubble" ball from TV for the amount of $37.97. Buy one get one free. They advertise that kids are able to through around, sit on and generally throw all over the place while enjoying it. The original order came very quickly. Within 15 minutes of playing with the ball inside in an empty room my daughter pinched the ball between her fingers as the comercial says you can and it popped. They offer a lifetime warranty for $6.99. I immediately went on the internet followed all directions and purchased the replacement. I waited quite some time and did not even recieve confirmation of the transaction. I researched and found phone number that by mere accident I pushed buttons on the phone and reached someone named [redacted]. I explained everything to her without much luck in having anything done. I was told the girl that takes care of these matters was on vacation for 2 weeks. I was informed that my credit card would'nt be charged until they began to process my replacement. Today is Oct. *,2014 I purchased the original on Sept. **,2014 and the replacement on that same date The second ball popped while I was infalting at about half pressure. They have made no effort to make things right even though I have talked to [redacted] 3-4 times now. I personally feel as though this is a scam. I am asking for a complete refund since it appears they do not intend to replace this inferior product anyway I have spent $45 for nothing. Thank you for your time I did tell [redacted] that I was going to file a complaint of which I dont think she cared..

Business

Response:

To Whom It May Concern: Please note that after a conversation with [redacted], a replacement ball was shipped to him and delivered by usps (t#[redacted]). on 10/*/2014 at 8:06 a.m. Please note also that a refund was issued on 10/**/2014 in the amount of $28.98. We therefore feel that we resolved this customers complaint in more ways than one and should deem this case as satisfied and closed. Thankyou [redacted]

[redacted] ###-###-####

Review: I requested a replacement Wubble Bubble ball a couple of months ago and still have not received it. They have charged my credit card and when I try to call or email their support I get no response.Desired Settlement: I would like a refund on my $6.99 shipping fee for the replacement ball and a new ball be sent immediately via [redacted] or [redacted] with a tracking number.

Business

Response:

Please note that we resolved this complaint by the following: Shipped [redacted], a replacement ball on 1/**/15. ([redacted]). Package was delivered on 2/* at 1:55 p.m. Please note too that we ALSO issued [redacted] a refund in the amount of $6.99 for the shipping of the replacement ball. The refund was issued on 2/**/15. [redacted] should see it within 5 to 7 business days. Based on the above we satisfied this customers complaint , therefore we would like this case closed as satisfied. Thank you If you have any further questions please feel free to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My 8-year old son received a blue colored Wubble Bubble on Christmas day of 2014. It was the biggest gift he was looking forward to. The same day the bubble ended up popping. The very next day, we filled out the replacement form and mailed it along with a check to NSI. Once the holiday season was over, I attempted to contact NSI three times via phone but had to leave voice messages. After failing to get a return call, I tried e-mailing them. Several times, I have tried both Wubble Bubble's help e-mail address and NSI's help e-mail address and have not heard back from anyone at the company. This has been going on for about two weeks now and I've had it. How hard is it to write someone back or give a quick phone call? Everyday my son runs to the mailbox to see if the new bubble has made it in but I know it hasn't.

I would also like to note that the original provided pump did not work and we tried several sets of new batteries. I had to use a floatation device pump to air the bubble up.Desired Settlement: I'd like a full setup again consisting of a new ball and pump.

Business

Response:

[redacted], we truly apologize for ANY frustration that we have caused you and your family. Please note due to the high volume of calls and orders and our limited staff, we are a littrle behind. Please note that this is NOT our usual format. We are shipping you a FULL Wubble set with 1 ball. Your [redacted] tracking # is: [redacted]. Your estimated delivery time is 2 business days. Once again we apologize.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I want to thank you for getting back with me about our replacement. I would also like to apologize for my harsh e-mail. At the time I was extremely frustrated that I had not received any type of response after several attempts. Thank you for getting this shipped out for us and I will keep an eye on the tracking status. I will advise once we have received the item.

Sincerely, [redacted]

Review: Wubble Bubble has promised a free replacement Wubble Bubble Ball for six months and has NOT sent one. They have not replied to request for refund.

I purchased a Wubble Bubble ball and pump from [redacted] for my children for Christmas in December 2014. The ball immediately popped despite following all directions. I wrote them on January **, 2015 to request a free replacement.On Jan ** I sent the requested documentation and they said they would put me on an expedited replacement list. On Feb ** I followed up, since a replacement had not arrived.On Feb ** they wrote again and said we'd receive it in 2-3 days. On May **, I wrote again to request a refund, as I had still not received a replacement ball. I have all communication documented via email and can share upon request.Desired Settlement: I would like a full refund for the Wubble Bubble and Pump, which I would have returned to [redacted] had I known the customer service would be so unreliable. The total refund requested is $19.99 plus ** sales tax. I have a receipt and email documentation if requested.

Business

Response:

Please ask customer to email me at [redacted]. Please provide copy of receipt and telephone number. Please also advise customer that refund will be for merchandise ONLY not sales tax and refund will only be issued back onto credit card. Thank you [redacted]

Review: I purchased my daughter a Wubble Bubble ball for Christmas. It busted within 2 days. I sent it in like the guarantee stated. My credit card was charged the $6.99 charge to replace it in January. I have communicated with the company back and forth about 6 times via email . I have also tried calling with no response. I hate to have to report this company but this is a scam!

I have tried calling their customer service number about 10 times and no one ever answers. I will not be giving out my credit card number over the phone or telephone as the individual requested in an email response that I did receive. They need to find the confirmation information by my name and then we can talk. this is a poor way of doing business. I can assure you I will never again purchase their product. I would just like my refund and to part ways. it is sad that their product promises things it cannot deliver. My daughter took excellent care of hers and was not sitting on it just simply playing with it when it busted. Everyone that I have talked with has had the same problem. It is heartbreaking that they ask for things, I work hard to purchase them, and they are busted in days. It was devastating to watch my child stand their in tears over this busted ball. I just want my refund . I just want my replacement refund and please do so by sending me a check not refunding my credit card because I don't want to give out that information over the phone or computer. it is not safe. My name and mailing address:

[redacted].Desired Settlement: I would like a refund for the 6.99 replacement cost and also for the 12.99 purchase price.

Business

Response:

Dear [redacted], Please note that a replacement courtesy ball was shipped to [redacted] on 2/**/15. The [redacted] tracking # [redacted]. Her estimated delivery date is 2/**. Please note we offered to reimburse her $6.99 for her replacment ball but she immediately declined it because she feels that we are a scam. However, [redacted], originally ordered the Wubble ball on our Wubble web site, therefore refunds can only be issued in the same form, through a credit card payment. Please note that credit card refunds/payments are credited within the customers account within 5 to 7 business days. Unfortunately, she is very angry and therefore hung up the phone before her issues could be resolved. Therefore, this complaint should be noted as satisfied since company offered to resolve the issues [redacted]

[redacted] ###-###-####

Business

Response:

Dear [redacted], again our sincerest apology to [redacted] and her family for the delay in responding. Her replacment kit and extra ball are packaged and ready to ship. Her [redacted] tracking #[redacted]. The estimated delivery time are 2 business days. Please close this complaint as satisfied - Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It should not be noted as satisfactory because I told her that I am not giving out my credit card information over the phone. I will not be forced to do so. I run a small business and know that you can issue a check refund as I requested to them through email, phone communication, and through my complaint to you all. The company never returned my phone calls until I left on one of my many voicemails that I had filed a complaint with the Revdex.com. She is claiming it should be satisfactory so they can still receive a good rating. I never claimed their company was a scam but I did claim that their product has false advertising. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My 6yr old son received his ball as a Christmas gift 2014. It popped shortly after receiving it. We didn't even blow it up that much to help keep it but still popped! I returned it to the store, got a replacement, this one kept longer before popping, receipt expired! I mailed it back for the lifetime warranty in Aug 2015 in the envelope provided in the box and mailed the $6.99 handling fee!. It has been returned to me 4 times for not enough postage however post office says it's more than enough! I called 11/**/15 to discuss with customer service, they blamed it on the post office and even on the retail store where I purchased!! They said it sat on the shelf too long and the envelope has expired! What???? They now have a new address and refuse to reimburse me for my canceled postage!! I even spoke to a supervisor who tried to be little me! They were laughing at my expence with each other while I was on the phone! They were talking over me and making assumptions.. My check has not been cashed and we have no replacement ball. Christmas is coming back around this week and my son is now 7yrs old. It's a shame it takes this long and this much frustration to get the life time warranty fulfilled. I would like this process to be handled as soon as possible.Desired Settlement: New ball to be sent immediately!

Business

Response:

We sincerely apologize for any issue that this customer experienced. Please note that we have nothing to do with the handling of the US postal mail. However, if customers envelope was returned 4 xs we will be more than happy to assist her.Please have her email a picture of the front of the envelope and the CUT out logo from the ball to [redacted]. Once we have that email along with her name and address then we will ship her a courtesy ball. However, if that ball should pop, then she will be liable to pay the $6.99 warranty fee to have it replaced. Just for her records as well. Our new address is: NSI International, Inc, [redacted] Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I appreciate the response however, I do not think my complaint was read and taken inconsideration! If it had been read they would have known my replacement request was sent to the new address that included a check for $6.99 with the valve! Again, this last time the fewest was sent out was the 5th time since August 2015. I have called the business nearly 5 weeks ago as I mentioned I the complaint obtained the new address and still NOTHING! It is clearly not the faught of the post office as the business makes reference to! Again, I appreciate the suggestion to email pictures however the business rejected this idea when I asked if this was a possibility. It's in the business hands now, I have no product to email, it was mailed out quite sometime ago with my check!! Thank you!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

AGAIN this company is failing to read my complaint! Once again, I do not have the envelope or the ball in my possession, it was mailed back to the business many weeks ago! I ask that this business please read my complaint and at this point it is in their hands, I do not have what they are asking for because they have it! Yes, it was retuned to me 5 times and remailed in November!!!!! Prior to mailing out this last time I called and was given the "new" address! Once again, I do not have possession of what they are asking for it was mailed back to them! This is really bad customer service, please do the right thing! Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Despite the fact that we never received any envelope from [redacted] as it was constantly returned to her several times, we took it upon ourselves to just mail a ball to her. It shipped on 1/* and the postal tracking # is: [redacted]. This was a courtesy ball. If this courtesy ball pop then [redacted] will be liable to pay $ 6.99 for the warranty. To date we have NO record of receipt of her envelope.

Review: Purchased 3 Wubbles [redacted] with pumps at Christmas that didn't last an hour. They were purchased through [redacted]. I had to cut tops off and mail to NSI for three replacements. They never came? After much haggling they refunded the visa charge for the replacements a month and a half later. I cannot return three originals to [redacted] as NSI made me cut tops off to get replacements. I have scanned and emailed my receipt from [redacted] as requested and the manager said she would reimburse my Visa card that day. Again, weeks have passed, no refund, will not return my calls. They have my visa number, receipt where they were ordered and charged at [redacted] as they requested! I want my full refund of $ 59.97 plus shipping!

Horrible company! Horrible customer service! All they do is lie when you can get them to return calls.Desired Settlement: Refund of $59.97

Business

Response:

Please note that a refund in the amount of $59.97 was issued to [redacted] on February **, 2015. Therefore this complaint should be closed and satisfied. Customer received NOT only replacements and then credited for them but a FULL refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My granddaughter received a Wubble Ball for Christmas from her uncle. It got a hole in it the first time she played with it. She did not play overly rough but threw it back and forth with her sister outside. We were even careful that there was nothing sharp on the ground. I finally got around to following the directions for a replacement ball on 1/**/15. I filled out the form online, paid $6.99 for a replacement as they guaranteed, and sent in a copy of the form with a piece of the wubbleball as they instruct. The charge came out of my bank on 1/**/15. On 2/**/15, I emailed Wubble customer service at [redacted] and included their Confirmation number, which the Revdex.com system does not allow me to include in this explanation. I had no reply and emailed them again on 2/**/15. I received a response that they did not see my order in their system and they were waiting for their mail to be forwarded to their new office. They asked me to be patient. I emailed them again on March *, 2015. They could not see my order and asked for proof that I paid them. On March **, 2015, I emailed my bank statement showing the charge as proof of payment. I received no response and emailed them again on 4/**/15. I did not receive any response to my last two emails. It has been more than 3 months since I submitted my order for a replacement Wubble Ball. I received no wubble ball replacement as of this date.Desired Settlement: I would like a replacement wubble ball for my granddaughter ASAP.

Business

Response:

Dear [redacted], please note that 2 Wubble balls are packed and ready to ship to [redacted]. Her [redacted] tracking # is: [redacted]. Her estimated delivery time are 2 business days. Our apology to [redacted] and her family for the delayed shipment. [redacted] NSI International, Inc Customer Service Mgmt ###-###-####

Review: The problem is two fold. First I did a warranty replacement of the wubble ball. It is now more than a month that I mailed in the order.

After enquiring the status by e-mail, I got a standard reply that their mail was delayed after moving offices. I do have understanding for that. They said they would have provided feedback a week later. They didn't and followed up again. Same response.

Secondly, and more upsetting. My credit card was charged on 1/**/15, and on the order it clearly stated that my credit card will no be charged until order has shipped.

Since I got yesterday yet another replied that their mail was delayed getting to them, it means they have not received my request yet.

Because of this they have MADE AN AUTHORIZED CHARGE AGAINST MY CREDIT CARD!!!! UNETHICAL!

If it has indeed shipped, (three weeks ago), then can they give me a better status update.Desired Settlement: They need to get their act together.

Refund me the money for the replacement order.

Ship me a new one ASAP!!!! and ONLY THEN charge my credit card!

Also I want Revdex.com to intervene to make sure they also do not make any other unauthorized transactions against other customers, and stop this unethical business practice!!!

Business

Response:

Dear [redacted], in regards to the above complaint, please note that his package was shipped on Feb ** by [redacted] ([redacted]) and delivered by the Postal Service on Feb ** at 2:08 p.m. Therefore , this complaint should be filed as satisfied and closed - Thank you [redacted]