NSI International, Inc.

[redacted], please note that after speaking with [redacted], a refund in the amount of $ 26.98 was issued to him on 1/**/15. Please confirm with customer and close this complaint as satisfied. Thank you   [redacted] [redacted]...

[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The courtesy ball arrived, but not check.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 It should not be noted as satisfactory because I told her that I am not giving out my credit card information over the phone. I will not be forced to do so. I run a small business and know that you can issue a check refund as I requested to them through email, phone communication, and through my complaint to you all. The company never returned my phone calls until I left on one of my many voicemails that I had filed a complaint with the Revdex.com. She is claiming it should be satisfactory so they can still receive a good rating. I never claimed their company was a scam but I did claim that their product has false advertising. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have been promised this same resolution before and have never received the promised shipment.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

As I stated in my complaint, I no longer have the receipt and was told by e-mail that was not a problem, just to mail the valve back.  I did this the very next day.  I bought the item on August **, 2015. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your help in this matter.
Sincerely,
[redacted]

Dear Customer, our sincerest apology if we overlooked the shipping of your Wubble ball. Please forward a copy of your cashed check to [redacted] in order for us to issue you a refund. Please note to date, we have NO record of your order. If you do not have the copy of your...

cashed check, then we can only ship you a Wubble ball directly from our office, but will not be able to issue you a refund - Please advise.you can contact us directly at [redacted]...Thank you

[redacted], sorry to hear about your issue regarding your Wubble replacement ball. After carefully checking our emails, unfortunately, we never received an email nor an envelope from you. However, all is not lost. If you sent in payment regarding replacement of your ball and we cashed your...

check, please email me a copy of that payment and we will expedite your replacement balls to you. You can send that proof to [redacted]. Thank you

Dear [redacted], my sincerest apology for any delay in you receiving your replacement Wubble balls. Our Wubble help desk continued to write you on 6/** and thereafter and never received a response from you.However, please note, that we have two balls packed and ready to ship to you today. Your [redacted]...

tracking # is: [redacted] and your estimated delivery time are 2 business days. One word of advice: before inflating your Wubble balls, please call our Help Desk for added tips in inflating and allowing your balls to last longer. You can contact our Help desk at ###-###-#### or [redacted]. Thank you and again our apology for any inconvenience.

Dear Mediator, please inform customer ([redacted]) that we sincerely apologize for the extreme delay in shipping a replacement ball. The package is ready to ship today. The [redacted] tracking #: [redacted]. The receipt of this package will be in 2 business days.   This completes this complaint as...

satisfied as 2 balls are being sent instead of 1 - Awaiting your reply -   [redacted] NSI International, Inc [redacted] ###-###-####

Dear Customer, our sincerest apology for any delay in shipping your ball. If we CASHED your check, please email a copy of it to:[redacted]. We therefore will ship a ball to you immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 In the real world people don't have time to save sales receipts for toys.  This is just a reflection of the integrity of that business.  They really don't want to honor their obligation so they find an excuse to reject the claim.  I don't have the receipt they they require but I'll make sure I contact every consumer protection agency I can find and report their fraudulent marketing activities, including the [redacted]. 
Thanks for trying.[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]How will the company know to send me a free one when generally they charge a fee for replacement? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] our sincerest apology for the delay or oversight in shipping your ball to you. Please note, a ball is packed and ready to ship to you. Your Fedex tracking# is: [redacted]. You should receive it within 2 - 3 business days if not before.

Dear [redacted], in reply to the above complaint, please note that 2 refunds were  issued to [redacted] on 9/** and 10/* to total the FULL amount of $41.34 per her  request.
Therefore this complaint was completely satisfied.
If you have any further questions please feel free to contact me...

once again. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate that NSI will send a replacement ball and thank Revdex.com for your assistance.I do not, however, appreciate the tone or implications in the response from NSI.  The issue of proof-of-purchase has never been raised before.  If NSI had simply requested proof-of-purchase, I would gladly have provided a portion of the box.  The NSI terms of warranty specifically required the return of a certain portion of the burst balloon - which I did but which neither NSI nor I have any proof.  I also do not appreciate the insinuation that I did not put sufficient postage on the original return; I mailed it from a [redacted] and it was weighed and the postage calculated by the [redacted].  There does indeed appear to be a problem with NSI and the delivery of packages by the [redacted] due to the fact that they changed addresses.  But what more can a customer do than follow the instructions provided by NSI?Again, I appreciate the assistance of the Revdex.com in this matter. 
Sincerely,
[redacted]

Clearly if customer follow instructions that were noted in the last response, she will see that we are NOT charging her for the replacement ball. She needs however to CUT the word WUBBLE from her ball and mail it to us. Place a small note in her envelope stating that it popped within 5 minutes. She can even mail it to my attention. Once I have it then I will personally process her request. BUT we NEED that logo before proceeding.NSI International, Inc[redacted]
[redacted]
[redacted]

I want refund for the $20 of the item that they made me not to return at the store, and also the refund of the $7 they charged me additionally for nothing.I know they are a fraud and have done the same to millions of people.  Hopefully one day this escalate to a criminal investigation the way...

it should be.

Dear [redacted], Please note that a replacement courtesy  ball was shipped to [redacted] on 2/**/15. The [redacted] tracking # [redacted]. Her estimated delivery  date is 2/**. Please note we offered to reimburse her $6.99 for her replacment ball but she immediately declined it...

because she feels that we are a scam. However, [redacted], originally ordered the Wubble ball on our Wubble web site, therefore refunds can only be issued in the same form, through a credit card payment. Please note that credit card refunds/payments are credited within the customers account within 5 to 7 business days.  Unfortunately, she is very angry and therefore hung up the phone before her issues could be resolved. Therefore, this complaint should be noted as satisfied since company offered to resolve the issues [redacted] ###-###-####

Revdex.com:
The business has communicated with me and we have mutually come to the decision to ship me the item in question. Item was received by myself yesterday (5/**/15). Please consider this complaint resolved. Thank you.[redacted]