Nutrisystem

July 1, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in my office on June 15, and has been forwarded to me for response According to Nutrisystem’s records, on May 23, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] indicated that he read and accepted the Terms and Conditions when he submitted his order for processing [redacted] ***’s first order was shipped to him on May 27, On June 14, 2015, [redacted] emailed Nutrisystem to request that his Auto-Delivery Program be cancelled [redacted] was informed via email that he would be charged for the discount he received on his first order ($112.10) if he chose to cancel before accepting and paying for his second order [redacted] later contacted Nutrisystem by telephone and spoke to a supervisor who agreed to waive the charge [redacted] ***’s Auto-Delivery program was cancelled at this time It is unclear as to why [redacted] filed a complaint with the Revdex.com [redacted] ***’s Auto-Delivery Program was cancelled and the fee was waived as he requested We wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

On 2/11/16, I ordered the Nutrisystem Uniquely Yours program On 2/16, I received the meals While eating my chicken parmesan dinner, I bit down on something to find that there were splinters of black plastic from the container in the spaghettiI opened all other frozen dinners and found that more of the dinners had broken containers Three of the muffins were also open at one end so I disposed of them as well On 2/29, (within the days cancellation period) I called to cancel and told them about the broken containersI was given instructions on how to return the dry meals and was told that I would be charged for shipping but a credit for the balance would be made to my credit card within to business days On 3/1, I mailed the remaining dry meals backOn 3/4, Nutrisystem received my return package As of today, weeks later, I have still not received my refund I have called times, each time to be given the same response - Apology that my refund had not been credited, assurance that it has been given priority and that I would see a refund within the next to business daysOn 4/12, I spoke with a Supervisor who again assured me that my refund would be given priority and that she, personally, would call me on 4/or 4/to give me the status Today is 4/18/and I have neither received a call nor the refund

June 14, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: MsHeather Ortiz John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by *** [redacted] was received on May 26, Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive On May 2, [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call [redacted] within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However, in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) [redacted] placed her order and agreed to the terms and condition prior to her purchase [redacted] received her shipment on May 6, On May 22, [redacted] was sent an email indicating her second shipment was being processed for her [redacted] ’s second shipment was delivered to her on May 25, On May 26, 2016, [redacted] contacted Nutrisystem indicating she did not want the order that was in transit to her and she wanted to cancel her auto-delivery program The frozen portion of [redacted] ’s shipment was cancelled, but Nutrisystem was unable to stop the ready to go portion of [redacted] ’s shipment [redacted] ’s auto-delivery program was cancelled and she was issued a return shipping label to return the ready to go portion of her order for $ [redacted] was also informed that she would be charged the $cancellation if she chose to return the order in accordance with the terms and conditions of the auto-delivery program [redacted] ’s Auto—Delivery program was cancelled at this time When her second shipment was returned to Nutrisystem [redacted] was issued a partial credit of $(less the $cancellation fee and $return shipping fee [redacted] is not due a refund If you have any further questions, please do not hesitate to contact me at [redacted] , or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

March 4, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by *** [redacted] was received on February 22, On January 31, 2016, [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephone With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) When our customer’s enroll via telephone our customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee [redacted] should have been informed of the terms and conditions when she placed her order [redacted] ’s order was sent to her on February 1, On February 22, 2016, [redacted] contacted Nutrisystem to cancel her auto-delivery program before she received her second shipment She was then charged the $cancellation fee in accordance with the terms and conditions of her purchase of the 4-week auto-delivery program Nutrisystem records all calls for quality assurance and training purposes [redacted] did indicate she needed to cancel because of a family issue Nutrisystem recognizes that there are extenuating circumstances which could affect our customers and their weight loss program We are sorry that the representative that [redacted] spoke with was not sympathetic to her situation Nutrisystem has issued [redacted] a credit of $in the spirit of good consumer relations We wish [redacted] all the best If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

From: [redacted] < [redacted] @***.com>Date: Thu, May 14, at 11:PMSubject: Complaint [redacted] To: [email protected] I posted my displeasure on their [redacted] site, they contacted me and returned the balance of my money I still think they need to clearly state the month commitment on their website or at least when checking out and not hidden in the terms and conditions

October 18, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Att: [redacted] K Street NW, 10th floor Washington, DC 20005-Re: [redacted] # [redacted] Dear [redacted] : The complaint submitted by [redacted] was received on October 17, On October 9, 2015, [redacted] enrolled in the NutriSystem Auto-Delivery Program He received his first shipment on October 12, 2015; his second shipment on November 3, 2015; and his third shipment on December 2, For each of these shipments, [redacted] received an email advising him that his next shipment would begin processing, while providing him with a 4-day opportunity to edit, delay or cancel that shipment On December 4, 2015, [redacted] called into cancel after receiving his third shipment and stated that he did not want itA *** return label was sent to [redacted] to return his food, so a refund could then be processed There was no record showing that [redacted] ’s food was received in our warehouseThe return shipping label continued to show as “pending” in our system, even after March 2, and August 29, when [redacted] called inquiring about his refundAfter some research, it was found to be a tracking “glitch” within our shipping systemThe package was received back in the warehouse on December 14, Our customer service team member reached out to [redacted] yesterday, apologized for the inconvenience, and credited his account in full for his third shipment, while waiving the return shipping fee, in light of his inconvenienceIf you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Denise B [redacted] Vice President, Legal & Corporate Compliance

September 15, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attention: [redacted] Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint filed by ** [redacted] *** was received in my office on August 30, After reviewing [redacted] ***’s complaint, I contacted our Customer Service Department to determine if they had a listing for [redacted] ***, her telephone number or her email address [redacted] @***.com Nutrisystem did not have a record of [redacted] or her telephone number, but [redacted] ***’s email address was in Nutrisystem’s database We apologize for any delay in getting [redacted] ***’s email address removed from our database Nutrisystem has now placed [redacted] ***’s email address on its “Do Not Email” list We ask that [redacted] allow for 7-days for our systems to update accordingly If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Nutrisystem, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are so stupid, the response is nothing like what happenedThey sent my order to the billing address instead of the shipping addressThey are the ones who advised me how to do the order since I was out of town workingThey are still trying to charge me separate charges on my credit cardI do have them disputed but have not been told by [redacted] they are taken off yetNutria systems record keeping is the worst I've ever seen Regards, [redacted] ***

January 28, 2016Dear [redacted] ***,The complaint submitted by [redacted] was received in my office on January 19, 2015.According to Nutrisystem's records, on December 25, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem websiteWith the current AutoDelivery program, customers get a special discount off the month to month program price and free shipping within the Continental US with each consecutive orderCustomers are automatically shipped their order once every four weeks, and charged accordingly, unless they cancelCustomers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling -###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####If a customer cancels prior to paying for their second program delivery, and after the day guarantee period, the customer authorizes Nutrisystem to charge a $cancellation feeThe Terms and Conditions of the Auto-Delivery Program are posted on the website and are detailed on the checkout page where customers submit their order for processing [redacted] submitted his order and agreed to the terms prior to purchasing, [redacted] 's first order was shipped to him on December 29, 2015.On January 16, 2016, [redacted] contacted Nutrisystem to cancel his Auto-Delivery programNutrisystem records all calls for quality assurance and training purposes and has reviewed the call when [redacted] cancelled his Auto-Delivery programAlthough [redacted] was properly informed that he was outside of the day Money Back Guarantee period, he was not properly informed he could return the remaining unused food products for a refund under the Nutrisystem day Return PolicyWe apologize that [redacted] was not given the correct return information.Nutrisystem has since contacted [redacted] and issued him a return label (at no cost to him) to return the unused food productsOnce the food products have been returned to Nutrisystem a full refund will be issued to [redacted] Depending on [redacted] 's financial institution he should see the credit applied within 5-business days once the products are returnedWe wish [redacted] continued success with his weight loss goals.If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email toddavidson(anutrisystem.com, or you may write me at the address set forth above.Sincerely,Donna D.Senior Corporate Paralegal

December 4, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on November 22, 2017.On October 24, 2017, [redacted] purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com With our auto-delivery program, customers receive a 35% discount off the regular one-time rate of a 4-week plan They also receive free shipping (Continental US) Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout our website Customers click to submit their order [redacted] submitted her order and agreed to the terms and conditions Please see attached As noted on the attached and in accordance with our Money Back Guarantee and cancellation policy, if a customer is not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the 14-day guarantee period, they authorize us to charge an early cancellation fee This cancellation fee is a portion of the auto-delivery discount received on the first shipment There are no fees charged after receipt of the second shipment[redacted] received her first auto-delivery shipment of non-frozen food on October 28, 2017, followed by her first auto-delivery shipment of frozen food on November 2, [redacted] contacted our customer call center to cancel her auto-delivery program on November 7, [redacted] cancelled her auto-delivery program at the recommendation from her physician due to sodium content While the individual Nutrisystem® meals and snacks vary in their sodium content, all of the Nutrisystem® programs fall within the United States Department of Agriculture’s (USDA’s) recommendation for the general adult population—2,milligrams or less of sodium daily Considering that USDA reports indicate that the average American eats about 3,mg of sodium a day, Nutrisystem is a great way to cut sodium while you lose weightIf a customer needs (or wants) to reduce their sodium intake even further, all a customer need to do is call one of our counselors at ###-###-####They are happy to help customers customize an even lower sodium plan of 1,mg of sodium a day Alternatively, when ordering online, our website includes a filter to search the lower sodium choices [redacted] did, in fact, cancel within the Money Back Guarantee [redacted] should have been issued a return shipping label to return any unopened Nutrisystem® food for full refund, less $shipping There is no cancellation fee incurred upon cancelling within the Money Back Guarantee.We apologize for this confusion [redacted] has been issued a full refund in the amount of $ [redacted] should see this credit applied to her account within 5-business days

November 27, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on November 17, 2017.On October 9, 2017, [redacted] purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com With our auto-delivery program, customers receive a 35% discount off the regular one-time rate of a 4-week plan They also receive free shipping (Continental US) Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout our website Customers click to submit their order [redacted] submitted his order and agreed to the terms and conditions Please see attachedTypically, the Nutrisystem® plan consists of food packages containing a four-week meal plan consisting of breakfasts, lunches, dinners, snacks and flex meal plan recipes and guidebooks, which they supplement with fresh fruits, vegetables, lean protein and low-fat dairy Customers are able to enjoy one flex breakfast, lunch, dinner and one flex snack, on their own each week, using the tools that Nutrisystem provides for consuming their flex meals Additionally, all plans include counseling options from trained weight loss counselors, registered dietitians and certified diabetes educators, at no extra cost, with further support provided through our digital tools All of this is displayed on the website As noted on the attached and in accordance with our Money Back Guarantee and cancellation policy, if a customer is not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the 14-day guarantee period, they authorize us to charge an early cancellation fee This cancellation fee is a portion of the auto-delivery discount received on the first shipment There are no fees charged after receipt of the second shipment.To cancel any Nutrisystem auto-delivery program, we request that our customers contact us by calling ###-###-#### We ask that our customers contact us by phone so that we may i) understand the reason for cancellation; ii) learn if there is anything we need to do to improve our program; and iii) find if we may assist with the continuation of a customer’s weight loss journey, with different products and plans.In response to your dissatisfaction that the food does not appear as advertised, please be advised that Nutriisystem® products are cooked according to package directions and subsequently photographed from the box contents The pictures are not super imposed We make every effort to provide a true representation of each product enclosed in each box When shooting the product, there are several samples of the same dish that are prepared and photographedNaturally, as is industry standard, the best picture is used.The quality of all Nutrisystem food and its ingredients are within all USDA and FDA Guidelines The manufacturing of all Nutrisystem foods adhere to a strict quality control process under the same governmental guidelines together with Nutrisystem Quality Assurance requirements All of our foods have no artificial ingredients, colors or sweetenersOver of the foods have no artificial preservatives[redacted] received his first auto-delivery shipment of non-frozen food on October 13, 2017, followed by his first auto-delivery shipment of frozen food on October 14, [redacted] subsequently cancelled his auto-delivery program on November 2, Since [redacted] cancelled outside the Money Back Guarantee and before accepting a second auto-delivery shipment, [redacted] was appropriately charged a $cancellation fee Once again, this cancellation fee is a portion of the auto-delivery discount received on the first shipment.Finally, customer satisfaction is our highest priority Please know that any and all customer concerns and comments are handled on an individual basis.We wish [redacted] continued success with his weight loss goals Sincerely, Jacqueline M*** Corporate Paralegal

February 3, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in my office on January 28, We were unable to find any client records for [redacted] with the name, address, telephone or email that was provided in the complaint Please ask [redacted] to provide additional information regarding the name, address, telephone number or email under which the order was placed and we will be happy to research this matter further If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

April 7, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on March 28, 2017.Please be advised that [redacted] has been in contact with our customer service call center, and a refund has been issued.I believe this matter to be resolved.Thank you Sincerely, Jacqueline M*** Corporate Paralegal

May 11, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attn: [redacted] Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint filed by ** [redacted] was received in my office on May 4, and has been forwarded to me for response According to Nutrisystem’s records, on January 17, [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] indicated that she read and accepted the Terms and Conditions when she submitted her order for processing [redacted] was shipped and charged for her first order in the amount of $on January 20, On February 7, 2015, [redacted] was sent an email indicating her second order was being processed for her On February 13, her second order was shipped to her On March 7, 2015, [redacted] was sent an email indicating her third order was being processed for her On March 11, her third order was shipped to her On April 4, 2014, [redacted] was sent an email indicating her fourth order was being processed for her Nutrisystem was unable to obtain payment from [redacted] for this order and attempted to contact her by telephone On April 11, 2015, [redacted] contacted Nutrisystem and indicated she wanted to cancel the program [redacted] ’s Auto-Delivery Program was cancelled, however the order that started being processed on her on April 4, was not cancelled in error On April 17, 2015, [redacted] was shipped her fourth order On April 21, 2015, [redacted] contacted Nutrisystem regarding the order that was in transit to her [redacted] was informed by the customer service representative that they would attempt to contact [redacted] to have the package returned to Nutrisystem On April 27, 2015, [redacted] contacted Nutrisystem and indicated the order had been delivered to her The Customer Service Representative that [redacted] spoke with apologized that the package was delivered and [redacted] was informed that [redacted] would come to pick up the package at Nutrisystem’s cost The package was returned to Nutrisystem on May 4, and [redacted] was issued a full credit in the amount of $on May 5, Depending on [redacted] ’s banking institution it could take [redacted] 7-business days to see the credit applied to her account Nutrisystem strives to promote good customer service We apologize to [redacted] for the delay in the refund to her account and for any inconvenience it has caused her If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Corporate Paralegal Cc: [redacted]

July 27, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attention: [redacted] Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint filed by ** [redacted] was received in my office on July 15, and has been forwarded to me for response After reviewing [redacted] ***’s complaint I contacted our Customer Service Department to determine if they had a listing for [redacted] or her email address [redacted] @***.com [redacted] ***’s email address is not registered with Nutrisystem and Nutrisystem has no profile for [redacted] in its database Based on the information that [redacted] provided, it appears that she received an email from a third party which contains some type of Nutrisystem promotional offer Nutrisystem takes spam emails and the sending of them very seriously Nutrisystem is unable to determine the origin of the emails from [redacted] ***’s complaintIf [redacted] could forward the actual emails to me, we would be in a better position to determine who is sending them In the meantime, Nutrisystem has placed [redacted] ***’s email address on its own “Do Not Email” list If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Nutrisystem, Inc

April 18, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on April 17, 2017.On February 11, 2017, [redacted] purchased the NutriSystem® auto-delivery program at www.nutrisystem.com [redacted] received her first shipment of non-frozen food on March 2, 2017, followed by her shipment of frozen food on March 3, 2017.Typically, the Nutrisystem® plan consists of food packages containing a four-week meal plan consisting of breakfasts, lunches, dinners, snacks and flex meal plan recipes and guidebooks, which they supplement with fresh fruits, vegetables, lean protein and low-fat dairy Customers are able to enjoy one flex lunch and one flex dinner on their own each week using the tools that Nutrisystem provides for consuming their flex meals Additionally, all plans include counseling options from trained weight loss counselors, registered dietitians and certified diabetes educators, at no extra cost, with further support provided through our digital tools.While the individual Nutrisystem® meals and snacks vary in their sodium content, all of the Nutrisystem® programs fall within the United States Department of Agriculture’s (USDA’s) recommendation for the general adult population—2,milligrams or less of sodium dailyConsidering that USDA reports indicate that the average American eats about 3,mg of sodium a day, Nutrisystem is a great way to cut sodium while you lose weightIf a customer needs (or wants) to reduce their sodium intake even further, all a customer need to do is call one of our counselors at ###-###-####They are happy to help customers customize an even lower sodium plan of 1,mg of sodium a day Alternatively, when ordering online, our website includes a filter to search the lower sodium choicesWe are sorry to lose [redacted] as a customer and apologize for any difficulty she had contacting our customer service call center Although all attempts are made to have adequate coverage in our customer call center, there are peak hours whereby our customers may experience a longer waiting period All calls are answered in the manner for which they are received.Please be advised that a customer call center representative attempted to contact [redacted] , by telephone, yesterday and again today without success An email was also forwarded to [redacted] advising that we have cancelled her auto-delivery program and have waived any cancellation fee [redacted] will receive no further shipments of food.We hope this matter is now resolved We wish [redacted] continued success with her weight loss goals.Sincerely,Jacqueline M***Corporate Paralegal

August 12, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: ** [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in our office on July 10, 2015and has been forwarded to me for response ** [redacted] has been on the Nutrisystem Auto-Delivery Program intermittently since February, ** [redacted] is not a new customer to Nutrisystem** [redacted] received two (2) orders between December and February 2015, before cancelling her program On June 15, 2015, ** [redacted] re-enrolled in the Nutrisystem Auto-Delivery Program online ** [redacted] was shipped her order on June 16, ** [redacted] contacted Nutrisystem on June 25, indicating that she wanted to cancel the Auto-Delivery Program and return the non-frozen food for a refund in accordance with the Money Back Guarantee Policy The Money Back Guarantee states: Your satisfaction is our top priority here at Nutrisystem, so if you're not 100% happy with your order for any reason, simply call ###-###-#### within days of delivery and send the remaining non-frozen food back for a full refund of your order, less shipping Guarantee is good on new 28-Day plans, first order onlyLimit one guarantee per customer ** [redacted] was not eligible for the Money Back Guarantee because she did not purchase a new 28-day plan and it was not her first order However, the Customer Service Representative that ** [redacted] spoke with erroneously indicated she was eligible and issued her a return label under the Money Back Guarantee ** [redacted] returned the order and she was issued a partial credit in the amount of $for the unused food she returnedThe partial credit was issued because ** [redacted] was not eligible for the Money Back Guarantee ** [redacted] contacted Nutrisystem regarding her refund It was explained to ** [redacted] on multiple occasions that she was not eligible for the Money Back Guarantee because she was an existing customer, she did not purchase a new-day program and it was not her first order Although ** [redacted] was not eligible for the Money Back Guarantee, the representative that she initially spoke with informed her she was and issued a return label under the Money Back Guarantee in error Therefore, Nutrisystem is honoring the Money Back Guarantee on this occasion only** [redacted] was issued an additional credit of $on August 4, We wish ** [redacted] continued success with her weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I fail to see how the company's response addresses the problem and it does not even pertain to my situation, so is therefore irrelevant They have attached two documents which I shall utilize here to argue my point:First, as you can clearly see from the Order History, I did not receive a March nor April shipment After my February order, there was no shipment at all in March, and by mid-April, when no shipment was made, I had no product left so I was forced to make a partial interim order to "tide me over." Then on May 15, exactly THREE MONTHS after my last February shipment, they shipped my next full order, which was received on or about May 20th Then in June, rather than pace my order as they stated they do in their original response to my complaint, they shipped out another order on June 4, just TWO WEEKS after receipt of my prior order of May! I now have about days' worth of product which I must consume! I went from famine to feast! As you can see, their return policy is good for only days They, themselves, put me in a position where at least two weeks' worth of food product was unprotected under their return policy.So the first prong of my complaint goes to the unreliability of their shipments.Secondly, the food containers received in May/June are marked as good through Feb/March of the following year That implies a shelf life of at least seven monthsThis leads a paying consumer to believe they can be confident in opening and enjoying the contents of any of the food products if it goes 40, 45, 60, 90, even days beyond the 30-day return policyThis in itself is misleading and falsely representing the quality and even healthfulness of their product, to say the least Now, how can I possibly return a product in days when I was forced into a position where I was shipped days of product in a two-week period of time? They themselves forced that situation upon me.Nutrisystem has completely failed to even address the quality assurance issue I sent photos of the product as they looked upon opening 120, and even days after receipt of the product I also sent photos of the "Enjoy By" date stamped on the respective container lids, which clearly indicate dates of up to March The food was spoiled just two - three months later.I reiterate my demand for resolution of this matter by refunding the amount claimed in my prior message, or I shall contact the news media (with whom I am connected) with all this information and photos about the poor quality of Nutrisystem's food products I will also blast this information on social media in order to warn/advise other consumers about the health implications inherent in consuming these low-grade "food" products.Thank you Regards, [redacted]

October 17, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on October 16, 2017.On July 26, 2017, [redacted] purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com With our auto-delivery program, customers receive a 35% discount off the regular one-time rate of a 4-week plan They also receive free shipping (Continental US) Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout our website Customers click to submit their order [redacted] submitted her order and agreed to the terms and conditions Please see attached As noted on the attached and in accordance with our Money Back Guarantee and cancellation policy, if a customer is not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the 14-day guarantee period, they authorize us to charge an early cancellation fee This cancellation fee is a portion of the auto-delivery discount received on the first shipment There are no fees charged after receipt of the second shipment[redacted] received her first auto-delivery shipment of food on July 29, [redacted] delayed her second auto-delivery shipment of food from August 21, to September 15, 2017, and then again from September 15, to October 18, [redacted] subsequently contacted our customer call center to cancel her auto-delivery program.In accordance with our Money Back Guarantee and cancellation policy, since [redacted] cancelled her auto-delivery program outside the Money Back Guarantee and before accepting a second shipment of food, [redacted] was appropriately charged a $cancellation fee.We are sorry to hear the [redacted] did not feel successful on our program As part of the Nutrisystem® programs, counselors are available to assist customers with any struggles they may experience Since weight loss varies with individuals, including starting weight and adherence to the program, we do not guarantee weight loss results We guarantee satisfaction for any reason.We wish [redacted] continued success with her weight loss goals Sincerely, Jacqueline M*** Corporate Paralegal

June 2, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by *** [redacted] was received on May 18, Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive On April 17, [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) [redacted] submitted her order and agreed to the terms and condition prior to her purchase [redacted] ’s first shipment was delivered to her on April 22, On May 8, [redacted] was sent an email indicating her second shipment was being processed for her On May 12, [redacted] was sent her second shipment On May 17, 2016, [redacted] contacted Nutrisystem via telephone to return the second shipment that was sent to her [redacted] was informed that if she returned the second order she would be charged a $cancellation fee in accordance with the terms and conditions of the auto-delivery program [redacted] was provided with a return authorization number and instructions to return the package as this time On May 18, Nutrisystem received an email from [redacted] regarding the $cancellation fee The representative that responded to [redacted] agreed to waive the $cancellation fee and indicated that [redacted] would be refunded for the unopened food products she returned Nutrisystem received [redacted] ’s return on May 27, and [redacted] was issued a full refund in the amount of $on June 2, We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]