Nutrisystem

May 11, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear Ms***, The complaint submitted by Mr [redacted] *** was received on April 27, Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive On March 4, Mr [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) Mr [redacted] submitted his order and agreed to the terms and condition prior to his purchase Mr***’s order was shipped to him on March 8, On March 25, Mr [redacted] was sent an email indicating his second order was being processed for him On April 5, Mr***’s second order was shipped to him On April 6, 2016, Mr [redacted] contacted Nutrisystem via telephoneNutrisystem records all calls for quality assurance and training purposes and has reviewed that call Mr [redacted] requested that the representative recall the order that was in transit to him and indicated that he had only purchased a one-time order The representative reviewed Mr***’s account and informed him that he enrolled in the auto-delivery program and his second order was already in transit to him The representative informed Mr [redacted] that she could not recall the package and provided him with refusal instructions Mr [redacted] was not properly informed that he would be charged a $cancellation charge and a return shipping charge of $if he chose not to accept the package and pay for it under the terms and conditions of the auto-delivery program We apologize that this information was not properly conveyed to Mr*** Nutrisystem is issuing Mr [redacted] a credit in the amount of $for the cancellation charge and return shipping Mr [redacted] should see the credit applied to his account within 7-business days depending on his financial institution We wish Mr [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to dd [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

November 5, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on October 29, and has been forwarded to me for response According to Nutrisystem’s records, on October 1, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem websiteWith the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] indicated that he read and accepted the Terms and Conditions when he submitted his order for processing [redacted] ***’s first order was shipped to him on October 1, [redacted] was sent an email reminder on October 22, indicating his second order was being shipped to him On October 24, 2015, [redacted] contacted Nutrisystem indicating he wanted to cancel the order that was being shipped to him [redacted] was informed that he would be charged for the discount he received on his first order if he did not accept and pay for his second order that was being shipped to him [redacted] indicated he wanted to cancel his order and he was charged $for the discount he received on his first order [redacted] was charged for the discount he received on his first order in accordance with terms of the auto delivery program he enrolled in However, in the spirit of good consumer relations Nutrisystem has issued [redacted] a refund for the charge of $ [redacted] should see the credit applied to his account within 7-business days depending on his financial institution We wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

February 15, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] The complaint submitted by [redacted] was received on February 1, Nutrisystem offers Auto-Delivery, Month to Month and A La Carte food purchase options The Auto-Delivery option is the default option because it is the most popular among the different options On January 24, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customers authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted his order and agreed to the terms prior to purchasing [redacted] ***’s order was shipped to him on January 26, On January 30, 2016, [redacted] contacted Nutrisystem about some missing items During the conversation with the customer service representative [redacted] indicated he was not aware that he was on Auto-Delivery [redacted] also indicated he was unaware of the $early cancellation fee The customer service representative informed [redacted] that he was still within the day money back guarantee period and could return the remaining unused food products for a full refund [redacted] was informed that he would not be charged the $fee if he cancelled the program and returned the unused food products he had under the money back guarantee Shortly thereafter the call ended [redacted] ***’s Auto-Delivery Program was not cancelled and he was not charged $when he spoke to the customer service department on January 30, We value our customer’s input, and will take [redacted] ***’s input into consideration as we continually update and make our website more customer-friendly In the spirit of good consumer relations, Nutrisystem has cancelled [redacted] ***’s Auto-Delivery program and waived the $cancellation feeWe wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: In response to NutriSystem letter dated 2/21/2017: Indeed I purchase NuriSystem on January 8th, as was charge $of which I agreed upon and I receive the order as said in the letter, however; I never receive any documentation from Nutrisystem in reference to changing order on January 29thI did received an email from my credit card company explaining that $was debited from my account and on February 2nd I receive an email from NutriSystem in reference to the order being sent to me, I immediately sent an email to NutriSystem explaining I will be out of the country for from February 2nd through Sunday February 12th and will therefore like for my order to be put on hold until February 10thNutriSystem responded on February 2nd @ 7:52am stating the shipment was delayed for processing on 2/10/which I though all was ok (please see attached copies of communication) While I was still vacationing in Antigua I notice my card was charge again on February 9th for another $at which time I could not do anything because of where I was at the time Upon my arrival back to the USA on February 12th is was to late to contact a person at NutriSystem so I waited until February 13th at which time I call NutriSystem to find out why the order was delivered to me when I requested to put a hold on the order and also why was my card charge a second time for the orderThe customer rep told me that it was not a problem she would reverse the second charge back to my card and it will take 3-business days to do so; and the food arriving at my home while I was on vacation was not a big deal which I thought it was when as a customer I requested that it should not come to the house until my return(Please see attached documentation I turned and cancel any occurring order at this point because NutriSystem double charge my card for the same order and I do not take this very slightly, as I do not want my card being used without my authorization In reference to the sodium intake - Even though I order the first order back in January I did not pay any attention to the sodium packaging on the items because my intention was not to start the diet until I return from vacation at which time I saw the Sodium labels on the foods, and yes I did call NutriSystem customer care on February 15th to talk about the Sodium intake, the customer care rep said that they could give me a refund for the non frozen foods and I said "I will return the dry food on my own for the refund (I never refuse returning the dry foods) the customer rep give me the return code of RMAwhen I told her I will return the foods at my cost out of pocket, the only reason I did not return the foods as yet is because I was waiting to find out if NutriSystem would reimburse me as well for the frozen foods that they left outside my house while I was vacationing in AntiguaI am still requesting a full reimburse for the frozen and none frozen foods for NutriSystem negligence In reference to USDA's Sodium intake at the end of the day an individual know what Sodium does to the body as least I know and that was the one thing I was very concern about when speaking to Neal/Customer Service rep, when I spoke to him he did not mention that I speak to a counselor he was more interesting in making a sale, had I been directed properly by the rep, NutriSystem and I would have not been here today I am requesting a return of the dry foods as previously authorized and refund for the frozen foods as well Thank you, Eudora Greaves PS: Travel Itinerary for check fact purposed Was JetBlue confirmation LYFUVE Regards, [redacted]

April 15, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear Mr [redacted] , The complaint submitted by Ms [redacted] * [redacted] was received in my office on April 1, and has been forwarded to me for response According to Nutrisystem’s records on March 10, 2015, Ms [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website Ms [redacted] paid for her order totally $through a combination of gift cards and her credit cards$was paid with gift cards and the balance of $was charged to Ms***’s credit card Shortly after Ms [redacted] placed her order online, Ms [redacted] contacted Nutrisystem and cancelled her order Ms [redacted] indicated to the representative she spoke with that she wanted to customize a new order The representative that Ms [redacted] spoke with placed a new customized order for Ms [redacted] however, in error the representative failed to apply the re-apply the gift cards that Ms [redacted] had originally applied to her first order to the second order Ms [redacted] was shipped her customized order on March 16, and she was charged $to her credit card On March 17, 2015, Ms [redacted] contacted Nutrisystem to indicate that her gift cards had not been applied to her order The representative that Ms [redacted] spoke with informed Ms [redacted] that she would credit the $back to her [redacted] account, however the representative failed to issue the credit Ms [redacted] contacted Nutrisystem again on March 24, regarding the credit to her account Her call was escalated to a supervisor who submitted the credit of $for approval to Ms***’s credit card On March 31, 2105, a credit of $was issued to Ms***’s credit card Nutrisystem apologizes to Ms [redacted] for the payment issue and for the delays in getting the credit applied to her accountMs [redacted] was issued a credit of $on March 31, as indicated above It usually takes our customers 5-business days to see the credits applied to their accounts depending on their financial institution Ms [redacted] should be in receipt of the credit at this time We wish Ms [redacted] continued success with her weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

April 27, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Ms***, The complaint submitted by Ms [redacted] was received on April 8, On January 19, Ms [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping (please see the attached Money Back Guarantee) If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) Ms [redacted] submitted her order and agreed to the terms prior to purchasing Ms [redacted] ’s order was shipped to her on January 21, On February 8, Ms [redacted] contacted Nutrisystem and cancelled her auto-delivery program before she received her second shipment Ms [redacted] did not indicate she was not satisfied with the program and she did not indicate she wanted to return any of the food products she received Ms [redacted] ’s auto-delivery program was cancelled and she was charged the $early cancellation fee in accordance with the terms and conditions of her purchase of the 4-week auto-delivery program However, we value our customer’s input, and will take Ms [redacted] ’s input into consideration as we continually update and make our website more customer-friendly In the spirit of good consumer relations, Nutrisystem has issued a credit of $to Ms [redacted] Ms [redacted] should see the credit applied to her account within 3-business days depending on her financial institution We wish Ms [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ., although the facts stated in Nutrisystem's response are not quite accurate, I find that the resolution of FULL refund is satisfactory to me Regards, [redacted]

The response from Mr [redacted] was received on April 8, 2016.Nutrisystem emailed Mr [redacted] at the email address [redacted] on two occasions - March 10, and March 24, with a return labelHowever, we received no response from Mr [redacted] and we do not show that he utilized the return label that was provided to himPlease ask Mr [redacted] to check his spam folder for these emails and the return labelIf for some reason Mr [redacted] still does not have them, please ask him to contact me directly.If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above.Sincerely,Donna D [redacted] Senior Corporate ParalegalCc: Denise B [redacted]

October 23, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on October 12, 2017.We are sorry [redacted] experienced technical issues while attempting to make a payment online for a Nutrisystem a la carte order Upon contacting our customer call center, it was suggested that since [redacted] could not make purchase through [redacted] , she should attempt to make a with the use of a credit card.To resolve this matter, please be advised that a customer service representative has reached out to [redacted] *** [redacted] did not wish to continue with the monthly a la carte subscription Her subscription order was deactivated, and [redacted] was issued a refund in the amount of $34.99, which was her subscription fee from August 2017.We believe this matter is resolved We wish [redacted] continued success with her weight loss goals Sincerely, Jacqueline M*** Corporate Paralegal

March 28, 2017Dear MsOrtiz:The complaint submitted by [redacted] was received in my office on March 24, 2017.On February 3, 2017, [redacted] purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com Typically, the Nutrisystem® plan consists of food packages containing a four-week meal plan consisting of breakfasts, lunches, dinners, snacks and flex meal plan recipes and guidebooks, which they supplement with fresh fruits, vegetables, lean protein and low-fat dairy Customers are able to enjoy one flex lunch and one flex dinner on their own each week using the tools that Nutrisystem provides for consuming their flex meals Additionally, all plans include counseling options from trained weight loss counselors, registered dietitians and certified diabetes educators, at no extra cost, with further support provided through our digital tools All of this is displayed on the website [redacted] has received his shipments of frozen and non-frozen foods for the months of February and March [redacted] has expressed dissatisfaction with customer service for a variety of reasons, including delay in call responses, both through this complaint and calls with the customer call center.As we strive for customer satisfaction and quality service, we take all concerns seriously Although all attempts are made to have adequate coverage in our customer call center, there are peak hours whereby our customers may experience a waiting period All calls are answered in the manner for which they are receivedPlease be advised that I had a conversation with [redacted] this morning We discussed each issue, with the latest issue involving the scheduling of his next food delivery [redacted] also had a call with our Customer Service Manager, which I believe has resolved [redacted] ’ latest concern.We appreciate [redacted] for the time taken to express his concerns We wish [redacted] continued success in his weight loss goals Sincerely, Jacqueline M*** Corporate Paralegal

I have not even received my meals yet, and I am already horrified by the customer service I have encountered with this company I made an order online weeks ago and signed up for the "turbo package" and the "uniquely yours plan" which is one of the most expensive options I called the company to ask about customizing my food and I was advised not to as the turbo package picks foods specific to increase weight loss in the first month I said okay thank you and went on my marry way Well for some reason the customer service representative went ahead and cancelled my order I waited weeks and still had no received even shipping information, so I called back This is when I was notified that my order was cancelled and the customer service representative indirectly called me a liar and said that "no one would cancel your order without asking you several times, and she told you to call back when you picked your custom foods." This literally never happened, and the sad part is that I know the company has records of these phone calls and could prove this easily Anyway, I finally get my first dry food shipment over a week later, and surpise! It's not the turbo package So I have to call back and get the turbo package delivered to me-- and of course the food wasn't picked out to maximize weight loss because it had me as not on the turbo plan Which started this whole thing anyway Every person I spoke to was incredibly rude, treated me as if I caused the problem, etc If I wasn't so hopeful to improve my health, lose some weight, and I hadn't already invested over an hour in time on the phone with them: I would have cancelled my order, etc This company has some serious customer service issues, horrendous people skills, and absolutely no compassion for their work or people in general If you have another option to go with, avoid this company at all costs!

I originally placed the order for the Turboto try the Nutrisystem program and convinced my parents to try it with me - the items took about to weeks to arrive when the charge was immediate After I spoke with my parents to see if they were satisfied with the product, they said they were not, they did not like the taste and it was not enough food for my dad that works outdoorsI tried calling the1-number provided on website for customer service and was very difficult to get a hold of someone to speak about canceling/money-back guaranteed The website does not make it easy to find a number that will get me to speak directly to someone, after much research and calling [redacted] and they provided a number I was able to speak with someone - I told them the issue about my parents not like the taste of the food and basically 95% of the food is untouched - we have passed the day of full money back guaranteed so we were within days however, they would not allow for the "membership" "contract" to be canceled, they would either charge an additional full order or to "cancel" you HAVE to purchase a $dollar purchase EVEN though I was very adamant that my parents WERE NOT Happy and/or SATISFIED that did not matter to them they did not seem to care they continue to provide that same feedback that the account still was going to be charged wether you get the food or notI found it very difficult to get some to talk to and that can understand that IF a customer is not happy they make it very difficult for someone to express that without having to think you are having to work very difficult to break the "contract" I would not recommend this program to anyone, not only is the food not as good or looks as pictured but also does not taste goodMy parents are Spanish speaking and are not able to speak with customer representatives so I was calling on behalf of them but when asked to be transferred to a voice mail for a Spanish speaking representative there was no connection or a voice mail so I am wondering if that line even exists

January 15, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attn: [redacted] Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on January 4, According to Nutrisystem’s records, on December 1, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephone With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### Nutrisystem offers both ready to go and frozen food options ** [redacted] purchased both ready to go and frozen options The Terms and Conditions of the Auto-Delivery Program are posted on the website** [redacted] was shipped her first order on December 3, On January 1, 2015, ** [redacted] contacted Nutrisystem to cancel her program ** [redacted] indicated that she did not like the foods and the representative informed her that she could return them for a refund ** [redacted] indicated that she had thrown them away ** [redacted] made no mention of becoming ill while on the diet programThe representative then informed ** [redacted] that she would be charged for the discount she received on her first order ($99.00) if she decided to cancel the program and failed to return the unused food products she had ***’s program was cancelled and she was charged $ Nutrisystem has both a day Money Back Guarantee and a day return policy (attached for your review) This information is clearly posted on the website and included with every order The Money Back Guarantee and Return Policy clearly state that the unused food products must be returned in order to obtain a refund It is unclear as to why ** [redacted] did not retain the food products she received to return them for a refund Nutrisystem cannot offer ** [redacted] a refund for the order that she received because she did not return anything However, in the spirit of good consumer relations Nutrisystem issued ** [redacted] a credit for the $charge that was made to her account** [redacted] should see the credit applied within 5-business days We wish ** [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

October 19, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA RE: [redacted] ***, Case# [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] ** [redacted] was received in my office on October 11, On August 17, ** [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the regular one-time rate of a 4-week planOur customers also receive free shipping (Continental US only) Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the 14-day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page) ** [redacted] submitted his order and agreed to the terms and conditions prior to his purchase ** [redacted] received his first order on August 22, On September 8, ** [redacted] was sent an email indicating his second shipment was being processed for him ** [redacted] contacted Nutrisystem that same day and spoke to a customer service representative (“CSR”) ** [redacted] indicated he did not want a second shipment and the CSR informed ** [redacted] that there was a $cancellation fee if he chose to cancel his auto-delivery program before accepting and paying for his second order ** [redacted] was provided with the option to change the product he was receiving in his second order to our Turbo shake products ** [redacted] agreed to accept the Turbo shakes for his second order and they were shipped to him on September 12, On October 6, ** [redacted] was sent an email indicating his second shipment of Turbo shakes was being sent to him ** [redacted] was sent his second shipment of Turbo Shakes on October 10, That same day (October 10, 2016), ** [redacted] contacted Nutrisystem and indicate he did not want the second shipment of shakes that was in transit to him The CSR that spoke with ** [redacted] informed him that the second shipment of shakes was sent to him because he was on the auto-delivery program ** [redacted] informed the CSR that his auto-delivery program should have been cancelled The CSR cancelled ***’s auto-delivery program and issued ** [redacted] a return authorization number to return the shakes Nutrisystem records all calls for quality assurance and training purposes and reviewed the call when ** [redacted] called to cancel his auto-delivery program and agreed to purchase the shakes The CSR ** [redacted] spoke with did not make it clear to ** [redacted] that the shakes were part of the auto-delivery program and he would need to cancel the program after receiving his first shake shipment We apologize that this was not done Nutrisystem issued ** [redacted] a full refund of $for the second shipment of shakes he received on October 18, ** [redacted] does not need to return the second shipment of shakes, he may keep them with our compliments We wish ** [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal

February 15, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on February 2, On January 29, 2016, [redacted] purchased a Nutrisystem Success a La Carte Subscription for months for $ With the Success a La Carte Subscription our customers receive a 20% discount and free shipping on their A La Carte purchases [redacted] also placed an order on January 29, with his subscription and received 20% off and free shipping on the order On February 1, 2016, [redacted] contacted Nutrisystem to cancel the order that he placed on January 29, [redacted] ’ order was in the process of being shipped to him that same day and [redacted] was informed that Nutrisystem was unable to cancel the order [redacted] was informed that he would have to return the order for a refund We are sorry that [redacted] was not satisfied with the program and for the disconnected call According to Nutrisystem’s records, [redacted] was issued a return label at a cost of $19.99, but he has not returned the food products yet When [redacted] returns the food products, Nutrisystem will issue [redacted] a refund for the products he received as well as the subscription fee of $ We wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at 215-706-5321, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

Again, we are sorry to hear that [redacted] did not feel successful on the Nutrisystem® 6-week Fast Five program which she purchased through ***, which she advised was on two occasions With this program, customers can expect to lose five pounds in the first week Thereafter, customers can expect to lose an average 1-pounds per week This is not a guarantee, as results vary depending on starting weight and program adherence As there is no weight loss guarantee, no refund due

March 3, class="**oNormal"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: ** [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] - [redacted] , ID [redacted] Dear ** [redacted] , The complaint submitted by ** [redacted] - [redacted] submitted on February 10, was received in my office on February 18, and has been forwarded to me for response According to Nutrisystem’s records, on January 8, 2014, ** [redacted] - [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephone With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipments In addition to the Auto-Delivery discount, ** [redacted] received $off her first order and had two (2) Buddy Bucks coupons (Referral coupons from other customers These are onetime coupons.) which she applied to her first order for an additional $off of her first order With Auto Delivery, Customers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for Continental U.Sshipping (if applicable) and the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website (please see attached) and ** [redacted] - [redacted] was informed of the terms and conditions when she placed her order ** [redacted] - [redacted] was shipped her first order on January 12, On February 10, 2014, ** [redacted] - [redacted] contacted Nutrisystem and indicated her pricing was incorrect for the next order she was due to receive ** [redacted] - [redacted] was informed that the price on her first order was lower because she had Buddy Bucks coupons applied to her order in the amount of $ ** [redacted] - [redacted] indicated that she was told her that the price would not change and requested that her Auto-Delivery Program be cancelled ** [redacted] - [redacted] was informed that she would be charged $if she cancelled her Auto-Delivery Program before accepting and paying for her second order as per the terms of the Auto-Delivery Program ** [redacted] - [redacted] ’s Auto-Delivery Program was canceled and she was charged $ ** [redacted] - [redacted] had Buddy Bucks coupons applied to her first order which are non-recurring coupons According to Nutrisystem’s records (Nutrisystem records all calls for quality assurance and training purposes), ** [redacted] - [redacted] was informed that those coupons would not apply to her second order It is unclear why ** [redacted] - [redacted] believed that her second order would cost the same as her first order However, in the spirit of good consumer relations Nutrisystem has issued ** [redacted] - [redacted] a refund in the amount of $for the charges that were made to her account when she cancelled her program We wish ** [redacted] - [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc [redacted]

December 31, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] , The complaint submitted by ** [redacted] on December 11, was received in my office on December 12, I apologize for the delay in response, the email was delivered to my SPAM folder in error According to Nutrisystem’s records, on December 1, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling [redacted] or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call [redacted] If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they receive on their first 28-Day program delivery ** [redacted] was shipped her first order on December 4, On December 9, ** [redacted] contacted Nutrisystem and indicated she did not receive the order that was shipped to her The customer service agent she initially spoke with apologized and offered to have the order reshipped to ** [redacted] ** [redacted] agreed and a new order was placed for ** [redacted] ** [redacted] contacted Nutrisystem about an hour and a half later and indicated she did not want the order that was being shipped to her and she requested that her Auto-Delivery program be cancelled The Customer Service Representative she spoke with cancelled the order that was in the process of being sent to ** [redacted] and cancelled her Auto-Delivery program The Customer Service Representative also charged ** [redacted] for the discount she received on her first order ($84.99) Nutrisystem apologizes to ** [redacted] ** [redacted] should have received a full credit under the Money Back Guarantee and should not have been charged for the discount she received on her first order ($84.99) Nutrisystem issued ** [redacted] a full credit in the amount of $on December 29, ** [redacted] should see the credit applied to her account within 3-business days depending on her financial institution We wish ** [redacted] continued success with her weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] they have gone out of their way with calls and memos from headquarters it was simply impatience and misunderstanding on my part snow storms in the east cause the company much problems the product is great and one special person MS FELICIA kept in contact with me instead an A rating they should get a five A rating thanks to all Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

August 12, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: MsHeather Ortiz John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in my office on August 5, and has been forwarded to me for response According to Nutrisystem’s records, on June 7, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem websiteWith the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where MrRusell enrolled in the program [redacted] indicated that he read and accepted the Terms and Conditions when he submitted his order for processing [redacted] ’s first order was shipped to him on June 9, On August 3, 2015, [redacted] contacted Nutrisystem to request that his Auto-Delivery Program be cancelled [redacted] was informed that he would be charged for the discount he received on his first order ($92.49) if he chose to cancel before accepting and paying for his second order [redacted] ’s Auto-Delivery program was cancelled and [redacted] was charged for the discount that he received on his first order ($92.49) in accordance with the terms of the Auto-Delivery Program Under the terms and conditions of the Auto-Delivery Program that [redacted] enrolled in [redacted] was required to purchase two (2) orders in order to receive the discounted price that he received on his first order [redacted] was informed of these terms when he enrolled in the program and when he called to cancel his second orderHowever, Nutrisystem has issued Mr Russell a refund for the $charge that was made to his account because he indicated the program did not well with him [redacted] should see the credit applied to his account in 7-business days depending on his financial institutionWe wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal