Nutrisystem

April 25, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , [redacted] , ID [redacted] Dear Ms***, The complaint submitted by Mr [redacted] [redacted] was received on April 11, On March 22, Mr [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThe Full Retail Value along with the discounted Auto-Delivery Program price is posted on our website (please see the attached pages)They also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached pages)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) Mr [redacted] submitted his order and agreed to the terms and condition prior to his purchase Mr [redacted] ’ order was shipped to him on March 24, Mr [redacted] contacted Nutrisystem on April 9, requesting the cancellation of his Auto-Delivery program Nutrisystem does not show that he requested to return anything or obtain a refund under the Money Back Guarantee Mr [redacted] Auto-Delivery program was cancelled and he was then charged the $cancellation fee in accordance with the terms and conditions of his purchase of the 4-week auto-delivery programMr [redacted] was properly charged the $cancellation fee However, if Mr [redacted] is dissatisfied with the program, he is still within the day return period (Mr [redacted] order was delivered on March 26, 2016) If he would like to return the ready to go food products from his order, please have him contact the customer service department at ###-###-#### If Mr [redacted] returns the unused food products from his first order, Nutrisystem will issue him a refund for the return products and the $cancellation fee If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

April 21, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: Phillip [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear ** [redacted] , The complaint filed by ** [redacted] , submitted April 11, was received in my office on April 11, and has been forwarded to me for response After reviewing ** [redacted] complaint I contacted our Customer Service Department to determine if they had a listing for ** [redacted] or his email address [redacted] ** [redacted] email address is not registered with Nutrisystem and Nutrisystem has no profile for ** [redacted] in its database Based on the information that ** [redacted] provided he appears to be receiving emails from third party which contain some type of Nutrisystem advertising Nutrisystem takes spam emails and the sending of them very seriously Nutrisystem is unable to determine the origin of the emails from ** [redacted] ’ complaint, but if ** [redacted] could forward the actual emails to me, we would be in a better position to determine who the third party is that is sending them In the meantime, Nutrisystem has placed ** [redacted] email address on its own “Do Not Email” list If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I feel this is unfair ~ it's seeming harder and harder to find decent companies I feel very ripped off ~ they are not an upright business, in my opinionRegards, [redacted]

January 19, 2018Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on January 17, 2018.On January 2, 2018, **and [redacted] each purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com With our auto-delivery program, customers receive a 35% discount off the regular one-time rate of a 4-week plan They also receive free shipping (Continental US) Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout our website Customers click to submit their order **and [redacted] submitted their orders and agreed to the terms and conditions Please see attached As noted on the attached and in accordance with our Money Back Guarantee and cancellation policy, if a customer is not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the 14-day guarantee period, they authorize us to charge an early cancellation fee This cancellation fee is a portion of the auto-delivery discount received on the first shipment There are no fees charged after receipt of the second shipment.**and [redacted] received their first auto-delivery shipments of food on January 9, Mrand [redacted] subsequently cancelled their auto-delivery programs on January 14, 2018.Since **and [redacted] cancelled within the Money Back Guarantee, each were provided a return shipping label to return any unopened non-frozen food items In accordance with our Money Back Guarantee, upon receipt of these food items, Nutrisystem will issue **and [redacted] full refunds, less $shipping The expiration for the return shipping label is February Additionally, in accordance with the Money Back Guarantee, **and [redacted] was not charged and will not be charged any cancellation fees.We wish **and [redacted] continued success with their weight loss goals Sincerely, Jacqueline M*** Corporate Paralegal

March 16, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Mr [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Mr [redacted] , The complaint submitted by Ms[redacted] was received on March 4, and has been forwarded to me for response According to Nutrisystem’s records, on January 28, Ms [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where Ms [redacted] enrolled in the program Ms [redacted] indicated that she read and accepted the Terms and Conditions when she submitted her order for processingThe checkout page also clearly indicates that Ms [redacted] received an auto-delivery discount on her orderPlease see the attached example of what Ms [redacted] saw prior to submitting her order Ms [redacted] was shipped her first order on January 29, On February 19, 2015, Ms [redacted] was sent an email indicating her second order was being processed for her On February 22, Ms [redacted] delayed her second order until May 13, online Ms [redacted] also contacted Nutrisystem via email and requested the cancellation of her Auto-Delivery Program Nutrisystem contacted Ms [redacted] regarding the request for cancellation on February 23, Ms [redacted] was informed she would be charged for the discount she received on her first order ($84.99) if she chose to cancel her Auto-Delivery program before accepting and paying for her second order Ms [redacted] ’s Auto-Delivery Program was cancelled and she was charged for the discount she received on her first order ($84.99) Under the terms and conditions of the Auto-Delivery Program that Ms [redacted] enrolled in Ms [redacted] was required to purchase two (2) orders in order to receive the discounted price that she received on her first order As indicated above this information is posted on the website and Ms [redacted] indicated she agreed to the Terms and Conditions of the program when she submitted her order However, in the spirit of good consumer relations Nutrisystem has issued Ms [redacted] a refund for the discount she was charged in the amount of $ Ms [redacted] should see the credit applied to her account within 5-business days depending on her banking institution We wish Ms [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

August 10, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] [redacted] was received on July 22, According to Nutrisystem’s records, on March 16, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website [redacted] received his first and only order on March 18, Nutrisystem offers a day money back guarantee in which our customers can try our foods for days and if they are not satisfied for any reason they can return the remaining weeks of food for a full refund, less shipping [redacted] contacted Nutrisystem on March 31, (within the day Money Back Guarantee) to return the shipment he received and cancel his auto-delivery program The representative provided [redacted] with an RMA number which is number that is provided to customers to put on their return packages to show that the return was authorized by Nutrisystem It is not a tracking number [redacted] was also provided with the address to return the shipment as well as instructions on sending the package back On July 5, (more than months later) [redacted] initially contacted Nutrisystem to inquire about a refund for the shipment he received [redacted] was informed that Nutrisystem did not have a record of receiving a return package from him [redacted] has spoken with representatives via email and telephone since July 5, [redacted] has repeatedly asked to provide return tracking information for the package since Nutrisystem did not show the package was returned To date, [redacted] has not provided any return tracking information Nutrisystem cannot issue [redacted] a refund for the shipment he received and indicated he returned under the Money Back Guarantee as we have no record of receiving his return If [redacted] can provide the tracking information and/or a receipt which shows that he returned his shipment to Nutrisystem, we will be happy to issue [redacted] a refund under the Money Back Guarantee If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

April 13, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by *** [redacted] was received on March 28, On March 2, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the websiteHowever in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) [redacted] submitted her order and agreed to the terms and condition prior to her purchase [redacted] ’s order was shipped to her on March 4, On March 24, [redacted] was sent an email indicating her second order was being processed for her On March 28, [redacted] contacted Nutrisystem and indicated she did not want the order that was currently being processed for her [redacted] did not indicate she wanted to cancel her Auto-Delivery program, just the order that was processing for her The representative that [redacted] spoke with appears to have misunderstood what [redacted] wanted [redacted] was informed that she would be charged $for cancelling her order and she requested to speak to a supervisor The representative put [redacted] on hold and attempted to get a supervisor, but rather than obtain a supervisor she returned to [redacted] and asked her if she had any food to return [redacted] was informed that if she returned the food she could obtain refund [redacted] was then charged the $cancellation fee [redacted] called Nutrisystem later on March 28, and spoke to another representative about the cancellation fee [redacted] indicated she wanted a second order, but did not want the one that had been processing for her [redacted] ’s account was reinstated and the customer service representative applied a $coupon to [redacted] ’s account to discount her next order We apologize to [redacted] for the misunderstanding regarding her account and we apologize for the wait time she experienced As with all customer service departments, there will be times when the call volume is higher or lower We do not want our clients to have to wait to speak to a representative or supervisor We believe that the issue with [redacted] ’s account has been resolved, but if there is anything further we can assist her with please let us know If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

My experience with Nutrisystem was bad Coreps use manipulative terms to get you into an on going charge on your credit cardWhen purchasing a weight loss system program I was told it would be a one time charge, how ever they used the word "automatic delivery" as an excuse to charge my credit card a second timethey do not use words such as; automatic monthly charge, or recurring charge after the first purchase$the first time, and $the second time as a result of the first orderI was told it was a one time charge only but it was not the caseSo they would only give me a refund minus from the They place a discount on the first for and get you to commit to a second by saying only ounce "automatic charge" meaning your going to be charge the second for They hope you will either accept to pay the $the second time or risk loosing the $with a refund of minus which they will not refund

November 17, Revdex.com Of Metro Washington DC and Eastern Pennsylvania [redacted] The complaint submitted by [redacted] *** was received in my office on November 4, I asked the Customer Service team to further investigate into this matter I had a customer service rep reach out to [redacted] and advise her that we would honor the lower pricing On November 10, 2016, the customer service rep left a detailed message with [redacted] that [redacted] has been switched to the lower price together with a new next order date of November 28, [redacted] needs to make any changes to this order by November 27, at 6:PM ET If you have any further questions, please do not hesitate to contact me at [redacted] , or by email to [redacted] or you may write me at the address set forth above Sincerely, Denise B [redacted] Vice President, Legal and Corporate Compliance

July 10, New Roman"> Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: MsAlyssa [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] * [redacted] , ID [redacted] Dear ** [redacted] , The complaint submitted by ** [redacted] * [redacted] on June 22, was received in my office on June 23, and has been forwarded to me for response According to Nutrisystem’s records, on March 10, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery ** [redacted] was shipped his first order on June 6, On March 27, 2014, ** [redacted] logged into his account online and delayed his next order until June 6, On May 15, 2014, Nutrisystem received a credit card dispute from ** [redacted] indicating the product he received was not as described or defective Nutrisystem forwarded all documentation regarding ** [redacted] ’s order to the credit card company for review On June 2, 2014, ** [redacted] was sent an email indicating his second order was being processed for him On June 5, 2014, ** [redacted] ’s second order was shipped to him On June 13, 2014, ** [redacted] logged into his account online and delayed his next order until August 29, Nutrisystem currently has a Money Back Guarantee in place Under Nutrisystem’s day Money Back Guarantee Nutrisystem clients can try the Nutrisystem program for days and if they are not completely satisfied they can contact Nutrisystem within days of receiving their order and return it for a full refund of their purchase price When a customer contacts Nutrisystem regarding their account and a customer service representative accesses an account, the account profile is automatically notated with the customer service representatives information In order to determine if ** [redacted] was eligible for the Money Back Guarantee and to issue ** [redacted] an RMA (return merchandise authorization) the Customer Service Representative would have to access ** [redacted] ’s account According to Nutrisystem’s records, no one accessed ** [redacted] ’s account between March 10, when he placed his order and when he subsequently delayed his order online on March 27, Please see the attached screenshot below from ** [redacted] ’s account It is unclear as to how ** [redacted] could have called within the Day Money Back Guarantee period to request a return and not have any notes associated with his account during that time frame Nutrisystem cannot accept the first package that was shipped to ** [redacted] for return as Nutrisystem has no record of ** [redacted] contacting Nutrisystem within or days receipt of his first order However, Nutrisystem can accept the second order that was shipped to ** [redacted] on June 5, for return as he is still within the day Return Policy (see attached) If ** [redacted] is interested in returning this order, please have him contact Nutrisystem at ###-###-#### by no later than July 14, and they will provide him with a Return Authorization Number to return this order In addition, Nutrisystem has cancelled ** [redacted] ’s account and will not be receiving any further orders from Nutrisystem If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I never order anything online that has an auto renewal because they are, in most cases scams to get more money and the auto delivery settings on some sites change If Nutrisystems does not settle, the only thing I am left to do is leave bad reviews on every website that I can find and tell all on my [redacted] and [redacted] accounts that they are simply a scam...Regards, [redacted] [redacted]

February 17, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on February 13, 2017.On January 20, 2017, [redacted] purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com With our auto-delivery program, customers receive a 35% discount of the regular one-time rate of a 4-week plan They also receive free shipping (Continental US) Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout the website Customers click to “submit” their order *** *** submitted his order and agreed to the terms and conditions Please see attached[redacted] received his shipment of food on January 26, [redacted] contacted our customer service call center, on February 10, 2017, to cancel his auto-delivery program As a matter of customer courtesy, we will refund the $cancellation fee as [redacted] ***’s cancellation was within one day of the 14-day guarantee periodAs noted on the attached, if a customer is not 100% satisfied, they can cancel within days and receive a full refund, less return shipping, upon return of remaining food Further, as provided in our terms and conditions, if, within thirty days of receipt of a customer’s package, there is any reason you wish to return any unopened Nutrisystem non-frozen food item, Nutrisystem will give a customer a refund (less return shipping) Frozen foods are not refundable except under the Money Back Guarantee policy.We wish [redacted] continued success with his weight loss goals Sincerely, Jacqueline M*** Corporate Paralegal

October 13, Revdex.com Of Metro Washington DC and Eastern Pennsylvania [redacted] Re: [redacted] Dear [redacted] The complaint submitted by [redacted] ** [redacted] was received on September 29, and has been forwarded to me for response On September 14, 2015, [redacted] ordered the Nutrisystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling [redacted] or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call [redacted] If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery Nutrisystem currently offers a Money Back Guarantee to new customers The Money Back Guarantee states: Your satisfaction is our top priority here at Nutrisystem, so if you're not 100% happy with your order for any reason, simply call [redacted] within days of delivery and send the remaining non-frozen food back for a full refund of your order, less shipping Guarantee is good on new 28-Day plans, first order onlyLimit one guarantee per customer On September 29, 2015, [redacted] contacted Nutrisystem and indicated she wanted to cancel her Auto-Delivery Program The Customer Service Representative that spoke with [redacted] erroneously indicated that she would be charged for the discount she received on her first order ($104.60) if she chose to cancel her program before accepting and paying for her second order [redacted] later spoke with another representative who informed her that she was eligible for the Money Back Guarantee since it was her first order [redacted] was issued a full refund in the amount of $on September 25, We apologize for the incorrect information that was provided to [redacted] and we wish her continued success with her weight loss goals If you have any further questions about this, please do not hesitate to contact me at [redacted] , or by email to [redacted] or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal [redacted]

I called to cancel my auto-ship order from Nutrisystem because I tried the program for a month and did not lose the weight they "suggested" I would Also I was dissatisfied with the quality of the food offered When I called customer service to cancel my next order the agent told me there was a $charge to do so I was never aware of this but she told me I agreed to it when I signed up for auto-ship Nutirsystem does a very poor job of disclosing this fact ( a very poor way to do business)$is a lot of money for me and I am very upset that I would be charged anything just to cancel a service

March 26, 0in 0pt"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: MrJoseph Hudach John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear MrHudach, The complaint submitted by Ms [redacted] was received on February 20, and has been forwarded to me for response According to Nutrisystem’s records, on February 20, Ms [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where Ms [redacted] enrolled in the program Ms [redacted] indicated that she read and accepted the Terms and Conditions when she submitted her order for processingThe checkout page also clearly indicates that Ms [redacted] received an auto-delivery discount on her orderPlease see the attached example of what Ms [redacted] saw prior to submitting her order Mr [redacted] was shipped her first order on February 23, On March 11, Ms [redacted] contacted Nutrisystem and indicated she wanted to cancel her program Ms [redacted] was informed she would be charged for the discount she received on her first order ($102.10) if she chose to cancel her Auto-Delivery program before accepting and paying for her second order Ms [redacted] ’s Auto-Delivery Program was cancelled and she was charged for the discount she received on her first order ($102.10) Under the terms and conditions of the Auto-Delivery Program that Ms [redacted] enrolled in Ms [redacted] was required to purchase two (2) orders in order to receive the discounted price that she received on her first order As indicated above this information is posted on the website and Ms [redacted] indicated she agreed to the Terms and Conditions of the program when she submitted her order However, in the spirit of good consumer relations Nutrisystem has issued Ms [redacted] a refund for the discount she was charged in the amount of $ Ms [redacted] should see the credit applied to her account within 5-business days depending on her banking institution We wish Ms [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

April 22, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Ms***, The complaint submitted by Ms [redacted] was received on April 4, On March 3, Ms [redacted] in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) Ms [redacted] submitted her order and agreed to the terms prior to purchasing Ms [redacted] ’s order was shipped to her on March 7, On March 27, 2016, Ms [redacted] sent an email to the customer service department to request the cancellation of her program Ms [redacted] indicated she was unaware that she had signed up for the auto-delivery program and had experienced some physical problems with program Nutrisystem responded to Ms [redacted] and asked her to contact Nutrisystem via telephone if she wished to cancel her program Ms [redacted] responded via email on March 29, indicating that she did not want to call Nutrisystem and speak to someone to cancel her account Ms [redacted] ’s auto-delivery was cancelled at this time and she was charged the $cancellation fee Ms [redacted] was not eligible for the Money Back Guarantee when she contacted Nutrisystem on March 27, because she did not contact Nutrisystem within days receipt of her order However, the customer service representative that responded to Ms [redacted] could have offered to waive the $cancellation fee since Ms [redacted] indicated she had physical problems while on the program We apologize that this was not done In the spirit of good consumer relations, Nutrisystem has issued Ms [redacted] a refund for the $cancellation fee Ms [redacted] should see the credit applied to her account within 5-business days We wish Ms [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

October 10, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, Case# [redacted] Dear [redacted] The complaint submitted by ** [redacted] *** was received on September 26, According to our records, on July 31, ** [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the regular one-time rate of a 4-week plan with an auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page) ** [redacted] placed her order and agreed to the terms and condition prior to her purchase ** [redacted] received her first order under this account on August 2, On August 21, 2016, ** [redacted] was sent the first of three emails indicating her second shipment was being processed for her On August 22, ** [redacted] went online and created a second account for herself Under this account, ** [redacted] purchased a second Nutrisystem Auto-Delivery Program at www.nutrisystem.com ** [redacted] was shipped her first order under this account on August 24, ** [redacted] was shipped the second order under her first account on August 24, On August 30, ** [redacted] contacted Nutrisystem about receiving duplicate orders It was discovered that ** [redacted] had created two accounts for herself in error ** [redacted] was provided with a label to return the order that was shipped to her under the second account she created ***’s shipment was returned to Nutrisystem on September 9, Our customers are asked to allow for 7-business days from the date of their return for the account to be credited ** [redacted] was issued a full credit $on October 7, ***’s Auto-Delivery Programs have been cancelled We apologize for any delay in getting the credit to ** [redacted] issued and we wish her continued success with her weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

November 24, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] , The complaint filed by ** [redacted] was received in my office on November 10, and has been forwarded to me for response Nutrisystem has reviewed the link that [redacted] provided in her email (https://www.nutrisystem.com/ [redacted] ) This link did not resolve to a Nutrisystem page which had a 50% off offer This link resolved Nutrisystem’s homepage where our clients can get started on the program Attached are screenshots of the page that this link resolved to It is unclear where [redacted] viewed the offer for 50% off Please ask [redacted] to provide a screenshot of the actual page (including the URL) where she saw the offer so that Nutrisystem can review the advertising If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

July 21, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Ms***, The complaint submitted by Mr [redacted] was received in my office on July 7, and has been forwarded to me for response According to Nutrisystem’s records, on June 22, Mr [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where Mr [redacted] enrolled in the program Mr [redacted] indicated that he read and accepted the Terms and Conditions when he submitted his order for processingMr [redacted] ’s first order was shipped to him on June 23, On July 7, 2015, Mr [redacted] contacted Nutrisystem to request that his Auto-Delivery Program be cancelled Mr [redacted] was informed that he would be charged for the discount he received on his first order ($112.10) if he chose to cancel before accepting and paying for his second order Mr [redacted] Auto-Delivery program was cancelled and Mr [redacted] was charged for the discount that he received on his first order ($112.10) in accordance with the terms of the Auto-Delivery Program Under the terms and conditions of the Auto-Delivery Program that Mr [redacted] enrolled in Mr [redacted] was required to purchase two (2) orders in order to receive the discounted price that he received on his first order Mr [redacted] was informed of these terms when he enrolled in the program and when he called to cancel his second orderHowever, in the spirit of good consumer relations Nutrisystem has issued Mr [redacted] a refund for the $charge that was made to his account Depending on Mr [redacted] ’s financial institution he should see the credit applied to his account in 7-business daysWe wish Mr [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

January 20, 2015Dear [redacted] ,The complaint filed by [redacted] was received on January 8, and has been forwarded to me for response.After reviewing [redacted] 's complaint I contacted our Customer Service Department to determine if they had a listing for [redacted] or his email address jonathan203)comeast.net [redacted] 's email address is not registered with Nutrisystem and Nutrisystem has no profile for [redacted] in its databaseBased on the information that [redacted] provided, it appears that he received an email from a third party which contains some type of Nutrisystem promotional offer[redacted] originally contacted our Customer Service Department and spoke with MsEmily D [redacted] , Unfortunately, [redacted] was misinformed by MsD [redacted] that Nutrisystem purchases email addresses from other companiesWe apologize that [redacted] was provided with this incorrect informationWhen learning this, MrTom T***, (MsD [redacted] 's supervisor) contacted [redacted] explaining how third parties send emails to their own customers containing Nutrisystem promotionsWe have called and emailed (with his permission) [redacted] to request a copy of the email he receivedAs of the date hereof, we have not received anything from [redacted] .If [redacted] can forward the email to me or the Customer Service associate who has been iworking with him, we would be in a better position to determine the identity of the third partyIn the meantime, Nutrisystem has placed [redacted] 's email address on its own “Do Not Email” list, If you have any further questions, please do not hesitate to contact me at [redacted] , or by email to [redacted] , or you may write me at the address set forth above.Sincerely, Denise B Senior Director Legal & Corporate Compliance