Nutrisystem

April 22, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Ms***, The complaint submitted by Ms [redacted] [redacted] was received on April 4, On March 3, Ms [redacted] in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) Ms [redacted] submitted her order and agreed to the terms prior to purchasing Ms [redacted] ’s order was shipped to her on March 7, On March 27, 2016, Ms [redacted] sent an email to the customer service department to request the cancellation of her program Ms [redacted] indicated she was unaware that she had signed up for the auto-delivery program and had experienced some physical problems with program Nutrisystem responded to Ms [redacted] and asked her to contact Nutrisystem via telephone if she wished to cancel her program Ms [redacted] responded via email on March 29, indicating that she did not want to call Nutrisystem and speak to someone to cancel her account Ms [redacted] ’s auto-delivery was cancelled at this time and she was charged the $cancellation fee Ms [redacted] was not eligible for the Money Back Guarantee when she contacted Nutrisystem on March 27, because she did not contact Nutrisystem within days receipt of her order However, the customer service representative that responded to Ms [redacted] could have offered to waive the $cancellation fee since Ms [redacted] indicated she had physical problems while on the program We apologize that this was not done In the spirit of good consumer relations, Nutrisystem has issued Ms [redacted] a refund for the $cancellation fee Ms [redacted] should see the credit applied to her account within 5-business days We wish Ms [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

June 7, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on May 18, Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order or agreeing via telephone, our customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee I was unable to find out an active account for ** [redacted] in our database using the consumer information provided by [redacted] Therefore, I am unable to research this matter further Please ask [redacted] to provide the email address or telephone number her order was placed under and I can further research her account If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

August 27, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on August 17, and has been forwarded to me for response According to Nutrisystem’s records, on June 20, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website [redacted] did not order a one-month supply of the Nutrisystem Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] indicated that she read and accepted the Terms and Conditions when she submitted her order for processing [redacted] ’s first order was shipped to her on June 22, On June 22, 2015, [redacted] went on the Nutrisystem website and delayed her second order until September 11, On August 14, 2015, [redacted] contacted Nutrisystem to cancel her Auto-Delivery Program [redacted] was informed that she would be charged for the discount she received on her first order ($104.60) if she chose to cancel before accepting and paying for her second order [redacted] ’s Auto-Delivery Program was not cancelled at this time, no charges were made to her account Under the terms and conditions of the Auto-Delivery Program that [redacted] enrolled in [redacted] was required to purchase two (2) orders in order to receive the discounted price that she received on her first order [redacted] was aware that she enrolled in the Auto-Delivery ProgramHowever, in the spirit of good consumer relations Nutrisystem has cancelled [redacted] ’s Auto-Delivery Program and waived the charge for the discount she received on her first orderWe wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

February 2, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on January 25, Nutrisystem customers can edit, customize or delay their auto-delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their auto-delivery order, customers must call ###-###-#### According to Nutrisystem’s records [redacted] contacted Nutrisystem via email on January 22, 2016, requesting to delay her second order Nutrisystem responded to [redacted] ***, indicating that the second order that was pending was cancelled and her next order was delayed until February 19, [redacted] was informed to contact Nutrisystem if she wanted to adjust the next shipping date On January 24, 2016, [redacted] contacted Nutrisystem via email indicating she was not satisfied with the representatives she spoke with via telephone [redacted] indicated she contacted Nutrisystem multiple times to delay her order, but was unable to do so Nutrisystem responded that her second order was delayed as requested on January 22, [redacted] was informed to contact Nutrisystem again if she wanted to change the date of her next order or cancel her program On January 26, 2016, [redacted] contacted Nutrisystem again, via email [redacted] indicated she wanted to cancel the Auto-Delivery program Nutrisystem responded and provided [redacted] with the cancellation policy [redacted] was asked to contact the customer service department to confirm whether or not she wanted to cancel her auto-delivery program Nutrisystem does not show that [redacted] contacted Nutrisystem until January 29, via telephone On January 29, 2016, [redacted] contacted Nutrisystem via telephone to request the cancellation of her auto-delivery program [redacted] ***’s auto-delivery program was cancelled and the fee associated with the cancellation was waived We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

February 29, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received on February 19, On January 6, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted his order and agreed to the terms prior to purchasing [redacted] ’s order was shipped to him on January 8, On January 28, 2016, [redacted] was sent an email indicating his next order was being shipped to him On January 31, 2016, [redacted] was shipped his next order On February 18, 2016, [redacted] ’s order was returned to Nutrisystem He was issued a partial credit in the amount of $for return order [redacted] was charged $for the return label and the $cancellation fee in accordance with the terms and conditions of the Auto-Delivery program However, we value our customer’s input, and will take [redacted] ’s input into consideration as we continually update and make our website more customer-friendly In the spirit of good consumer relations, Nutrisystem has issued a credit of $to [redacted] [redacted] should see the credit applied to his account within 3-business days depending on his financial institution The $shipping charge will remain incurred by him We wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

February 15, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on February 5, On January 12, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted her order and agreed to the terms prior to purchasing [redacted] ’ order was shipped to her on January 13, [redacted] did not contact Nutrisystem within the day Money Back Guarantee period to return her first orderShe then called and cancelled her auto-delivery program before she received her second shipment and was then charged the $early cancellation fee in accordance with the terms and conditions of her purchase of the 4-week auto-delivery program However, we value our customer’s input, and will take [redacted] ’ input into consideration as we continually update and make our website more customer-friendly In the spirit of good consumer relations, Nutrisystem has issued a credit of $to [redacted] [redacted] should see the credit applied to her account within 3-business days depending on her financial institution We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

NUTRISYSTEM charged my credit card for a full order yet shipped only half of the order and did not ship the other half for at least 9 days. Customer service said "that is just the way it is done". I find it unacceptable that I pay for food that I cannot eat because it is not even shipped.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was finally issued a full refund on March 16th according to my [redacted] account Regards, [redacted]

We have confirmed that [redacted] did, in fact, notify our customer call center on December 13, that the customer was no longer at address on file We agree any further shipments should have only been done after obtaining updated information For this reason, please be advised that [redacted] will be issued a refund for frozen food that was not returnable This refund will be in the amount of $ [redacted] should see the credit applied to her account within 5-business days Again, we wish [redacted] continued success with her weight loss goals

June 17, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received on May 31, On March 2, [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) Our customer receive an email or a telephone call before their next shipment is going to be sent to them [redacted] received her first shipment on March 11, On April 21, 2016, [redacted] was sent an email indicating her next shipment was being processed On April 26, 2016, [redacted] was shipped her second shipment On April 27, 2016, [redacted] contacted Nutrisystem [redacted] said that she wasn’t given enough time to make changes to her order and she delayed her second shipment The representative explained that [redacted] delayed her next order because she went online at 11pm to delay her order and her second shipment was already in transit to her [redacted] then requested the cancellation of her auto-delivery program She also requested to return the second shipment that was in transit to her [redacted] was provided a [redacted] label to return the second shipment and she was advised her auto-delivery program had been cancelled However, it was not cancelled in error [redacted] was sent a third shipment on June 1, [redacted] contacted Nutrisystem about receiving a third shipment on June 10, The issue was escalated to a supervisor who attempted to contact [redacted] on June 16, 2016, however she was unable to reach her Please ask [redacted] to return the call to Nutrisystem and Nutrisystem will issue [redacted] a return [redacted] label (at no charge to [redacted] ) We apologize to [redacted] for any inconvenience this has caused her Once the order is returned, Nutrisystem will issue [redacted] a full refund If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

Nutrisystem is greatThe food is good, it's nutritionally balanced, customizing items and processing dates is easily done online Customer service is helpful and friendly Even cancelling was a beeeze, no hassle and no more charges on my ceedit cardRestarting shipments is easy, as would be expected They also make it very affordableProgram is easy to follow, and you lose weight easily

November 26, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear ** [redacted] , The complaint filed by ** [redacted] submitted November 20, 2014, was received in my office on November 20, and has been forwarded to me for response ** [redacted] enrolled in the Nutrisystem My Way Women’s Core Auto-Delivery Program via the Nutrisystem website on November 6, According to Nutrisystem’s records ** [redacted] clicked on an offer for the Nutrisystem program where she was charged $ This price included an auto-delivery discount of 20% off of the regular program price, an introductory discount of $59.97, a free week of Fast and free shipping** [redacted] was sent an email confirming her order shortly thereafter ** [redacted] contacted Nutrisystem later that day indicating that she believed that her monthly charge would be $rather than the $month that was indicated in the confirmation email she received ** [redacted] ’s call was escalated to supervisor who applied an additional discount to ** [redacted] ’s account to give her the $price** [redacted] ’s order was shipped on November 7, On November 18, 2014, ** [redacted] contacted Nutrisystem and requested to return the order she received ** [redacted] also requested to cancel her Auto- Delivery Program ** [redacted] ’s Auto-Delivery Program was cancelled and she was provided with a return authorization number to return the unused food products she retained ** [redacted] was informed that she would be issued a refund within 7-business days after the order was returned to Nutrisystem We apologize to ** [redacted] for any difficulty she experience in reaching a representative that could assist her and for not sending a confirmation email It is unclear why the representative did not provide the cancellation number to ** [redacted] over the phone when she cancelled her program on November 18, ** [redacted] was not charged for the discount she received on her first order as she returned her first order ** [redacted] was issued a full credit in the amount of $for the order she returned to Nutrisystem on November 25, We wish ** [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

March 11, 2016 RevDex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by **. [redacted] was received in my office on February 26, 2016. According to Nutrisystem’s records, on January 17, 2016 [redacted] and her daughter enrolled in the NutriSystem Auto-Delivery Program by telephone together. Nutrisystem records all calls for quality assurance and training purposes and has reviewed the call when [redacted] and her daughter placed their initial orders. The representative that [redacted] and her daughter spoke with did not clearly explain the next Auto-Delivery date or the terms and conditions of the Auto-Delivery Program. We apologize to [redacted] and her daughter for this and we would like to resolve this matter. Nutrisystem is issuing a full credit in the amount of $309.22 each to [redacted] and her daughter for a total refund of $618.44. [redacted] should see this credit applied to her account within 3-5 business days depending on her financial institution. In addition, Nutrisystem will be contacting [redacted] in the next 2 business days to determine if there is any non-frozen products that she would like to return to Nutrisystem. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above. Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

Starting service is simple, quitting is a whole different matter You can adjust or delay an order online but NOT cancel I already got a send month order without means to cancel Now to cancel whole account took calls and transfer to three people and nearly half an hour! Ridiculous

Tell us why here October 25, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA RE: [redacted] ***, Case# [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in my office on October 24, On August 18, [redacted] purchased the NutriSystem Auto-Delivery Program via telephone with a Sales representative With our Nutrisystem Auto-Delivery Program, customers receive a 35% discount off the regular one-time rate of a 4-week planOur customers also receive free shipping (Continental US only) With signing up on the program, customers authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping [redacted] submitted her order and agreed to the terms and conditions prior to her purchase [redacted] received her first shipment on August 24, On August 26th, 2016, [redacted] contacted Nutrisystem via telephone At this time, [redacted] was inquiring about the program with our counseling team and the structure of the program On September 8th, [redacted] was contacted by Nutrisystem via telephone as a return follow up call from the sales agent that signed her up Nutrisystem records all calls for quality assurance and training purposesThe calls with [redacted] were reviewed, and confirmed that while she did have questions about the program, she did state that she wanted to cancel on September 8, [redacted] ***’s account was cancelled day outside of our money back guarantee periodSince the package was delivered midafternoon on August 24th, the money back guarantee has been extended an additional day for herTherefore, Nutrisystem issued [redacted] *** a full credit in the amount of $for the shipment she received on August 28, [redacted] should see the credit applied to her account within 3-business days depending on her financial institution [redacted] does not have to return the order that she received, as she stated it has been thrown away We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Denise B [redacted] Vice President, Legal & Corporate Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have learned a lot through this processI have the "chat log" from my conversation with the representative, however, I did not take a screen shot I provided the link which has now somehow changed from what it was when I saw it My daughter also saw the same page and offer The representative I spoke with had referred to their being a "display error." Obviously this is not uncommon? What is a display error? I will attach the conversation I had with the Nutrisystem representative: An agent will be with you in a momentBe sure to ask about our discounts for friends and family members! You are now chatting with Isabella Isabella: HelloI am a Nutrisystem representative who specializes in helping online customersMay I have your email address to better assist you? [redacted] [redacted] Isabella: Hi, ***! Isabella: Thank you for sharing your email address What brings you to Nutrisystem Live Chat today? [redacted] The email I responded to order stated 50% off, however, when I go to check out it is not 50% off? Isabella: Could you please copy and paste your order summary in this chat so that I can check it for you? [redacted] Men's Program$462.45Auto-Delivery Discount [Percent Off]:-$92.49Shipping Charges: (Free shipping with 28-Day Auto-Delivery order in Continental U.S.)$0.00Sales Tax:$0.00Grand Total:$369.96By submitting my order, I have read and accepted the Terms and Conditions.Secure Server Isabella: Thank you for the details Isabella: Please wait for a moment while I check that for you Isabella: Thank you for waitingJust to confirm, did you receive email for $off or 50% off? [redacted] $off, however, when I click on the site, it shows: (The email was titled: Patrice, Try our frozen foods and save $50.) [redacted] HURRY—FINAL DAYS ARE HEREGet up to50% offWith 28-Day Auto-Delivery plans †Choose your plan to get started:Women'sMen'sDiabetes Isabella: It should be $off Isabella: You're not getting the correct promotion However, that's not a problemI'll help you apply correct promotion on your order Isabella: Please note that you'll get $off on top of our current promotion [redacted] But the actual site shows 50% off Isabella: It could be due to display errorI apologize for the inconvenience caused Isabella: Let me send you a link for $off and I'll assist you step by step to apply that promotion on your order [redacted] I don't want the $offI would like the 50% off promotion as advertised on the site Isabella: I am sorry; the 50% off promotion isn't available Isabella: You'll get $off on top of our Fast promotion Isabella: With our Fastpromotion, you'll get around 35% off on the full retail value and you'll get one week Fastkit plus Free shakes for days Isabella: Let me share more information on that Isabella: Your first days of order will include one week of FastKit which includes days of specially selected breakfast, lunch and dinnersIt also includes two FREE chocolate shakes for days: EnergiZing shakes designed to boost your metabolism and Craving Crusher shakes designed to satisfy your hunger cravings Isabella: The days Fast Five kit contains one week of pre-selected foods that are specially selected to help you reach a five pound weight loss in the first weekYou need to start your program with the Fastkit and you need to incorporate the free shakes along with the Fast programYou can generally expect to lose five pounds by following the Fast Five kit during your first week of weight lossThereafter, you will transition into the regular plan and with that you can generally expect to lose 1-pounds per week on Nutrisystem [redacted] What would the total price be? Isabella: Please wait for a moment while I check that for you Isabella: Thank you for waitingYour time and patience is highly appreciated Isabella: Men's Core plan costs $per month with our Fastpromotion; however, you'll get an extra $off on your first order, so you'll be charged just $for the first month Isabella: From next month onwards, you'll be charged $per month [redacted] I am disappointed that your site shows one thing and when trying to actually get the offer it's been switched to something else? Might I ask is this common practice? Isabella: I apologize for the inconvenience caused to youYou might be facing the display issueI'll pass your feedback to concerned department and please be assured that we'll work on it Isabella: It's not a common practice and not a true reflection of our service Isabella: Let me send you a link for $off The agent is sending you to http://www.nutrisystem.com/holiday Isabella: Please click on the above link and let me know if it worked for you Isabella: Please leave this chat window open and stay connected, so that I can assist you in a best possible way to complete the order successfully [redacted] I think you've answered my questions Basically, you don't honor the offer advertised Isabella: OkayLet me clarify that Isabella: We do not have any such promotion which gives you upto 50% offWe have $off first order promotion and I can help you with that Isabella: You might have seen that on your page due to display issue [redacted] OkayThank you Isabella: I can understand that must make you feel upsetI would have been pretty upset in that situation, too Isabella: Please click on the above link, select your plan and proceed with your order Isabella: Let me know once you're on Personal and Shipping information page to further assist you [redacted] Thank you Isabella: You're welcome! Isabella: Were you able to reach to personal and shipping information page after selecting your plan? [redacted] No, thank youI'm unsure what I am going to do Isabella: I apologize for the inconvenience once again and we understand your patience and understanding in this matter Isabella: We cannot give you 50% off but how about if I provide you 40% off promotion Isabella: We have 40% off plus one week free promotion wherein you can get Men's Core plan for $per month and you'll get one week of extra free food with your first orderHowever, Fastand $off on the first order isn't included with this offer but the benefit is that you'll pay $each month as long as you're on the plan Isabella: The best I can do is offer you $discount coupon for your first order on top of $price with 40% off plus one week free promotion Isabella: How does that sound? [redacted] I'm sorryI'm unsure what I am going to do Thank you Isabella: That's alrightNot a problemYou can think over it and come back online laterWe're here to help you! Please note that we can only provide you $discount coupon for your first order if you order with our default Fastpromotion or 40% off plus one week free promotion as two discount offers and promotions cannot be combined Isabella: If you decide to order with Fastplus $ off first order promotion, we won't be able to provide you any additional coupon Isabella: I hope that helpsYou can contact our call center to check with them and know more about our different promotions and discountThey will provide you the best possible option Isabella: You can contact our call center on ###-###-####They are available between Monday to Sunday, 7AM - 12AM EST Isabella: Would there be anything else I can assist you with? [redacted] No, thank you I am a little confused at this point I just want what was advertised Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: From the response, they will not admit that this system does not work for some people When I ordered, it was initially by computer, I did not speak with anyone until there was a problem with my order and could not complete it on lineThere was no mention of days that I know of, and with drinking nothing but shakes and one small meal a day anyone would lose something in days It was when I started their regular part of the program that the weight that I lost the first week came back on plus.I realize they will not do anything about my situation, but they need to change their commercial from saying lose 10lbs the 1st mth or your money back guaranteed That leaves a impressionI do not and will not in the future recommend Nutrition System to anyone Thank you, Revdex.com, for your assistance Regards, [redacted] ***

January 15, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on January 4, After reviewing [redacted] ’s complaint I contacted our Customer Service Department to determine if they had a listing for [redacted] or his email address [redacted] @ [redacted] .com According to Nutrisystem’s records, [redacted] created a customer profile with Nutrisystem on July 13, When [redacted] created his customer profile this prompted Nutrisystem to begin sending emails to [redacted] “on an established business relationship” under current Telemarketing Rules Nutrisystem has no record of [redacted] contacting Nutrisystem by email, telephone or mail to request to be removed from the Nutrisystem database Since receiving [redacted] ’s complaint, Nutrisystem has removed [redacted] ’s email address from the database We ask that [redacted] allow 7-business days to go through our internal systems and update accordingly We apologize to [redacted] for any inconvenience the emails have caused him and we wish him continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

March 23, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] [redacted] was received on March 9, On January 27, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted under the Terms and Conditions on the site (please see attached) The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted his order and agreed to the terms prior to purchasing [redacted] ’s order was shipped to him on January 29, On February 18, [redacted] was sent email (email address: [redacted] @***.com) indicating his next order was being processed for him On February 24, [redacted] ’s order was shipped to him On February 26, 2016, [redacted] contacted Nutrisystem [redacted] indicated he was unaware that the orders would be shipped automatically [redacted] ’s Auto-Delivery program was cancelled and he was informed that he could return the second order he received for a refund [redacted] was informed that he would be charged a $early cancellation fee if he chose to return the order under the terms and conditions of the Auto-Delivery program On February 27, 2016, Nutrisystem received notice that the email that was sent to [redacted] on February 18, was returned as undeliverable Below is the notice that Nutrisystem received: Tech Support Email address does not exist, mailbox is unavailable or its being received as SPAM email Nutrisystem always requests that our customers add our email address to their safe sender list so that Nutrisystem emails do not go to their spam file It appears that the email that was sent to [redacted] to notify him of his second order may have gone to his spam email account On March 14, [redacted] was sent a return label and was provided with instructions to return the second order that was sent to him It is unclear as to if [redacted] received this email or not If he did not, please ask [redacted] to check his spam file Nutrisystem apologizes to [redacted] for the delays in answering his telephone calls Nutrisystem has been experiencing an unusually high call volume Nutrisystem will waive the $cancellation fee and issue [redacted] a full refund once the order is returned to Nutrisystem If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]