Nutrisystem

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was confused by there commercials and on-line advertising Again, nothing said days on days I also did not know there was a cancellation fee I believe this is a unsatisfactory way to do business I am a customer who was not satisfied with the product, and the correct thing to do would be to refund my money Regards, [redacted] ***

February 18, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received on February 5, [redacted] enrolled in the Nutrisystem auto-delivery program via the website www.nutrisystem.com on January 6, [redacted] purchased the Uniquely Yours customized program which includes both frozen and ready to go food products The frozen and ready to go products are shipped separately to our customers [redacted] ’s frozen products were shipped to him on January 13, [redacted] ’s ready to go items should have been shipped to him on or around the same date Nutrisystem utilizes a third party - [redacted] to ship our products to our customers Nutrisystem was not aware that [redacted] did not receive his ready to go products until he contacted Nutrisystem via telephone on February 2, Nutrisystem records all calls for quality assurance and training purposes and reviewed the call when [redacted] contacted Nutrisystem about his missing products The customer service representative that [redacted] spoke with apologized for the delay and provided [redacted] with the [redacted] tracking number for the packageThe customer service representative informed [redacted] that she saw that [redacted] received the package, but she didn’t have any other information The Customer Service Representative informed [redacted] that he could contact [redacted] directly She offered to delay [redacted] ’s next shipment and she informed him that she could reship order if it was lost The customer service representative delayed [redacted] ’s next shipment and thanked [redacted] for his patience [redacted] later contacted Nutrisystem and indicated that [redacted] informed him that they never received his package, they only received a label The customer service representative apologized and submitted a request to have the order reshipped to [redacted] The order was delivered to [redacted] on February 9, We apologize to [redacted] regarding the shipping problems he experienced with the ready to go portion of his order Nutrisystem is investigating this matter Mr Lavelle contacted Nutrisystem and cancelled his auto-delivery program on February 7, and [redacted] was also sent the missing food products that he did not receive If [redacted] is not satisfied with the ready to go products he received he can contact the customer service department at ###-###-#### to return them for a refund in accordance with the Nutrisystem return policy We wish [redacted] continued success with his weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

According to Nutrisystem's records, please be advised we do not have any customer profile for [redacted] Based on the information that [redacted] has provided, it appears that he has received these emails from a third party which contains some type of Nutrisystem promotional offer.Nutrisystem takes spam emails and the sending of them very seriouslyNutrisystem is unable to determine the origin of the emails from [redacted] 's complaintIf [redacted] could forward the actual emails to me, we would be in a better position to determine who is sending themIn the meantime, Nutrisystem has placed [redacted] on its own "Do Not Email," "Do Not Call,” and "Do Not Mai” lists.Thank you.Sincerely,Jacqueline M [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

September 29, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on September 14, and has been forwarded to me for response [redacted] ’s order (including frozen and ready to go shelf stable food products) was processed for her on July 22, However, the frozen portion of her food order was delayed On July 28, 2015, [redacted] emailed Nutrisystem to find out when she would receive the frozen portion of her order [redacted] indicated that if it wasn’t shipped yet, she would like to postpone the frozen order until the week of August 9th A Nutrisystem representative spoke with [redacted] on July 28, after receiving her email [redacted] indicated that she would contact Customer Service when she was ready to receive the frozen portion of her order On August 18, 2015, [redacted] contacted Nutrisystem and requested that the frozen portion of her order be shipped to her The frozen portion of her order was not shipped to her in error On August 28, 2015, [redacted] contacted Nutrisystem again regarding her frozen order [redacted] was informed her frozen order was being processed Due to some shipping issues [redacted] ’s frozen order was not shipped to her until September 11, According to [redacted] records [redacted] received the frozen order on September 12, Nutrisystem strives to promote good customer service We apologize to [redacted] for the delay in the delivery of her frozen orderWe value [redacted] as a customer and we have applied $coupon to her account to be used towards a future order for any inconvenience she incurred If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

February 12, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on January 29, On January 6, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com [redacted] did not enroll through a promotional link and did not received $off of her initial order, however when she contacted Nutrisystem about the issue, a $coupon was applied to her account to be used towards her next orderWith our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted her order and agreed to the terms prior to purchasing [redacted] ’s order was shipped to her on January 11, [redacted] did not contact Nutrisystem within the day Money Back Guarantee period to return her first orderOn January 28, 2016, [redacted] ’s auto-delivery program was cancelled before she received her second shipment and she was then charged the $early cancellation fee in accordance with the terms and conditions of his purchase of the 4-week auto-delivery program However, we value our customer’s input, and will take [redacted] ’s input into consideration as we continually update and make our website more customer-friendly In the spirit of good consumer relations, Nutrisystem has issued a credit of $to [redacted] [redacted] should see the credit applied to her account within 3-business days depending on her financial institution We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

Received an email when opening in large print there was a sale BUY ONE GET ONE FREE A LA CARTE ITEMS leading the customer to believe, if you place an order for every one item you purchase you would receive one freeNot so if you look at the small print at the bottom of the add written in light greyIt begins with the same misleading information leading you to be believe it is more than one itemHowever, the last sentence does say applies to only one item

April 27, 11pt">Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Ms***, The complaint submitted by Ms [redacted] was received on April 7, Ms [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com on January 19, With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel According to Nutrisystem’s records, Ms [redacted] received an offer to purchase and add our new Turboshakes to begin with her second shipment on auto-delivery on March 11, The Turboshakes are automatically sent with our customers’ Auto-Delivery orders until such time they cancel them On April 2, 2016, Ms [redacted] was sent an email indicating her next Auto-Delivery order was being processed for her (please see the attached example of the email Ms [redacted] received) According to Nutrisystem’s records, Ms [redacted] did not remove the shakes from her order and they were subsequently shipped with her next Auto-Delivery shipment On April 6, 2016, Ms [redacted] contacted Nutrisystem to cancel her Auto-Delivery programMs [redacted] wanted to obtain a pre-paid shipping label to return just the shakes The only pre-paid labels that customer service representatives have available to provide to our customers cost $ Rather than explain to Ms [redacted] that it would not be cost effective to issue her the label, the representative and supervisor informed her that they could not offer her a pre-paid label to return the shakes Nutrisystem apologizes for this miscommunicationIn the spirit of good consumer relations, Nutrisystem issued Ms [redacted] a $credit for the shakes she received in her second shipment The shakes are hers to keep with our compliments Nutrisystem appreciates customer feedback and will take Ms [redacted] ’s input into considerationWe wish Ms [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

February 10, 2017Dear Ms Ortiz:The complaint submitted by [redacted] was received in my office on February 9, 2017.On December 29, 2016, [redacted] purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com With our auto-delivery program, customers receive a 35% discount off the regular one-time rate of a 4-week plan They also receive free shipping (Continental US) Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout the website After reading this language, customers click to “submit their order.” [redacted] submitted his order and agreed to the terms and conditions prior to his purchase Please see attached[redacted] received his first shipment of unfrozen food on January 5, 2017, followed by his first shipment of frozen food on January 11, [redacted] contacted our customer service call center, on January 30, 2017, to cancel his auto-delivery program Since [redacted] ’s auto-delivery program was cancelled prior to receiving his second shipment and outside the money back guarantee, he was appropriately charged the $cancellation fee There is no refund due at this time If you have any questions, please do not hesitate to contact me at ###-###-#### or to my email at [redacted] @nutrisystem.com We wish [redacted] continued success with his weight loss goals Sincerely, Jacqueline M*** Corporate Paralegal

March 9, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] The complaint submitted by ** [redacted] was received in my office on February 29, After reviewing [redacted] ’s complaint I contacted our Customer Service Department to determine if they had a listing for [redacted] or her email address [redacted] @***.com According to Nutrisystem’s records, [redacted] created customer profiles with Nutrisystem on January 6, When [redacted] created her customer profiles this prompted Nutrisystem to add [redacted] ’s email address to its marketing list Nutrisystem shows that [redacted] contacted Nutrisystem on January 7, to be removed from the Nutrisystem database [redacted] ’s email address was removed from the first profile, but not the second profile in errorSince receiving [redacted] ’s complaint, Nutrisystem has removed [redacted] ’s email address from both profiles within the database We ask that [redacted] allow 7-business days to go through our internal systems and update accordingly We apologize to [redacted] for any inconvenience this has caused her and we wish her continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

November 1, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] Case# [redacted] Dear [redacted] ***, The complaint submitted by *** [redacted] was received on October 30, On October 9, 2016, [redacted] signed up for auto delivery online at www.nutrisystem.com [redacted] called and cancelled the order On October 23, [redacted] signed up again for auto-delivery online and called later that same day and cancelled her orderOur representative processed the request to cancel, however the order still shipped [redacted] ’s account doesn’t show that she called to report any illness or any calls regarding her order after she cancelled on October 23, [redacted] ’ is still within our day money back guarantee, therefore a refund was processed [redacted] should see a credit to her payment method post within 3-business days [redacted] may discard any products that she has If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Denise B [redacted] Vice President, Legal and Corporate Compliance Tell us why here

The company is the hardest to get cancelled. They do everything to keep you from doing it. Their website offers no quick access to it and when you go looking for it they just want you to do a delay.

March 2, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Ms [redacted] , The complaint submitted by Ms [redacted] was received in my office on February 20, and has been forwarded to me for response Nutrisystem provides several different options to purchase the product including Auto-Delivery, Month to Month and A La Carte ordering According to Nutrisystem’s records, on January 29, Ms [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where Ms [redacted] enrolled in the program Ms [redacted] indicated that she read and accepted the Terms and Conditions when she submitted his order for processingThe checkout page also clearly indicates that Ms [redacted] received an auto-delivery discount on her orderPlease see the attached example of what Ms [redacted] saw prior to submitting her order Ms [redacted] was shipped her first order on January 30, On February 19, Ms [redacted] contacted Nutrisystem and indicated she wanted to cancel her Auto-Delivery program Ms [redacted] was informed she would be charged for the discount she received on her first order ($102.10) if she chose to cancel his Auto-Delivery program before accepting and paying for her second order Ms [redacted] Auto-Delivery Program was cancelled and Nutrisystem attempted to charge Ms [redacted] for the discount she received on her first order ($102.10) However, Nutrisystem was unable to obtain the funds from Ms [redacted] ’s credit card on fileMs [redacted] was never charged for the discount she received on her first order ($102.10) We are sorry that Ms [redacted] was not satisfied with the program and we wish Ms [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

They sent the orders late and they arrived when I was on vacationI tried to call customer service, but I was put on hold for so long that I couldn't get through So, I emailed customer service and got an email that said they would be in touch within 24-hoursThe response was pathetic and didn't address my responseI've been trying to cancel or, at a minimum, turn off the auto-processingI've sent emails to customer service asking them to cancel my accountTo no surprise, another batch of the "ready to go" food was sent today Their customer service is worse than I've ever had from a cable company

I'm on week two of Nutrisystem, and really liking it so farWhat I would say if you are interested in trying it is that for the price (it is expensive, and while some items seem really worth the money, some seem like a waste), I would recommend buying a la carte itemsIf you check out the pricing on the plans, it's about the average price of that many snacks/breakfasts/lunches/dinnersSo the plans only save you money if all your favorites are all the most expensive menu optionsAlso, so far, I've discovered I like a lot more of the snacks, breakfasts, and dinners, than I like of the lunches, so I don't like having to pick a certain number of eachAdditionally, many of the items are simple things you could find a comparable version of at the store, so don't waste the rough $average price per item on them, save your money for the more complicated options you'll never be able to make as well yourself and will make your life easier in terms of convenienceLuckily you can see all the nutrition facts online, so you know you'll be able to tell if things at the store compare or notThings I loved so far for my sweet tooth are the cinnamon or the chocolate muffin (heat for sec in the microwave), the ice cream sandwiches, the pretzel chocolate bar, and the trail mix barI still have many items left to try thoughNot going to lie, the grab and go convenience of everything has been so amazing, and while the first days the portions were difficult to adjust to (I was pretty crabby by day 3), now they seem perfect and like I have to eat TOO frequentlyAlso, if you are a Costco member, you can buy a $gift card for $to apply to your orderI'd also say, don't trust the customer ratings too much if something sounds really good to youSo far I have really liked things that had low ratings, and really not liked a few things that had high ratings

June 23, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in my office on June 10, and has been forwarded to me for response According to Nutrisystem’s records, on April 11, 2015** [redacted] enrolled online in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery ** [redacted] was shipped his first order on April 16, On April 20, 2015, ** [redacted] contacted Nutrisystem and indicated he wanted to cancel his Auto-Delivery Program and return the first order he received ***’s Auto-Delivery program was cancelled and he was issued a [redacted] label to return the unused food products to Nutrisystem for a refund ***’s order was returned to Nutrisystem’s warehouse on May 4, It appears that ** [redacted] spoke to two representatives following the return of the food to determine when credit would be issued to his account However, the credit was not issued to his account in error We apologize to ** [redacted] for any delay in getting his credit issued It is unclear as to why his credit was not issued when the return was received at Nutrisystem’s warehouse Nutrisystem issued ** [redacted] a full credit in the amount of $on June 15, ** [redacted] should see the credit applied to his account within 5-business days depending on his financial institution We wish ** [redacted] continued success with his weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

September 16, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on August 30, Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive On July 13, [redacted] purchased the NutriSystem Auto-Delivery Program via telephone With our Auto-Delivery Program, customers receive a 35% discount off the regular one-time rate of a 4-week plan with an auto-delivery purchaseOur customers also receive free shipping (Continental US only)Our customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee Nutrisystem representatives are required to provide this information to all of our customers when they place their orders via telephone The terms and conditions of the auto-delivery program are also posted throughout the website (please see the attached page) [redacted] should have been provided this information via telephone when she placed her order [redacted] received her first order on July 18, On August 26, [redacted] contacted Nutrisystem to cancel her auto-delivery program [redacted] was informed that she would be charged $if she chose not to accept and pay for her second shipment under the terms of the auto-delivery program [redacted] ***’s program was cancelled and she was charged the $cancellation fee in accordance with the terms and conditions of the auto-delivery program Nutrisystem does have two different policies in place for our customers to get a refund in the event that they are not satisfied with the program Nutrisystem offers a day money back guarantee in which our customers can try our foods for days and if they are not satisfied for any reason they can return the remaining weeks of food for a full refund, less shipping Nutrisystem also offers a Return Policy in which our customers can return any unopened food item within days of receipt of their order for a full refund, less shipping (I have enclosed copies of these policies for your review) Nutrisystem records all calls for quality assurance and training purposes and has reviewed the call when [redacted] placed her order [redacted] was not properly informed of the terms and conditions of the auto-delivery program, including the money back guarantee We apologize that [redacted] was not properly informed regarding the program and we are sorry that [redacted] was not satisfied with the program A refund of $was issued to [redacted] on September 16, [redacted] should see the refund in 5-business days depending on her financial institution We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

[redacted] [redacted] I am rejecting this response because:theyre still wrong! They are not providing truthful info and robbing me of money and possibly others Demand full refund [redacted] ***s

June 4, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in my office on June 3, and has been forwarded to me for response According to Nutrisystem’s records, on March 1, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephoneWith the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery According to Nutrisystem’s records ** [redacted] was explained the terms and conditions of the Auto-Delivery Program ** [redacted] was sent her first order on March 4, ** [redacted] contacted Nutrisystem on multiple occasions and delayed her second order ** [redacted] was made aware of the terms and conditions of the Auto-Delivery Program each time she contacted Nutrisystem to delay her order Under the terms and conditions of the Auto-Delivery Program that ** [redacted] enrolled in ** [redacted] was required to purchase two (2) orders in order to receive the discounted price that she received on her first order As indicated ** [redacted] was informed of these terms when she enrolled in the program and when she delayed her orders However, in the spirit of good consumer relations Nutrisystem has cancelled ** [redacted] ’s Auto-Delivery Program and waived the $charge for the discount she received on her first order We wish ** [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

June 17, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received on June 3, On May 29, [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com Our customer have the option to choose from a pre-selected favorites menu or they can choose to customize the individual food products they receive According to Nutrisystem’s records, [redacted] selected the favorites menu when she placed her order online With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order [redacted] submitted her order and agreed to the terms and condition prior to her purchase [redacted] received her first order on June 3, Nutrisystem records all calls for quality assurance and training purposes and reviewed the call when [redacted] contacted Nutrisystem on June 3, The representative that [redacted] did not address her concerns, nor did she give [redacted] option to return or exchange the products she received We apologize for the way in which [redacted] ’s call was handled A supervisor will be contacting [redacted] in the next 2-business days to assist her with either the exchange of the products she received or the return of the products If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]