Nutrisystem

July 27, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on July 16, and has been forwarded to me for response According to Nutrisystem’s records, on June 4, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] also indicated that he read and accepted the Terms and Conditions when he submitted his order for processing [redacted] ’s first order was shipped to him on June 5, On July 16, 2015, [redacted] contacted Nutrisystem to request that his Auto-Delivery Program be cancelled [redacted] was informed that he would be charged for the discount he received on his first order ($77.50) if he chose to cancel before accepting and paying for his second order [redacted] ’s Auto-Delivery Program was cancelled and Nutrisystem attempted to charge [redacted] the $ However, Nutrisystem was unable to obtain the payment from his method of payment Under the terms and conditions of the Auto-Delivery Program that [redacted] enrolled in [redacted] was required to purchase two (2) orders in order to receive the discounted price that he received on his first order However, in the spirit of good consumer relations Nutrisystem has waived the charge for the discount [redacted] received on his first order [redacted] was not charged, nor will he be charged for the discount he received on his first order We wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

From: [redacted] < [redacted] @***.com>Date: Tue, Sep 22, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] issue has been resolved, thank you

February 15, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on February 2, On January 29, 2016, [redacted] purchased a Nutrisystem Success a La Carte Subscription for months for $ With the Success a La Carte Subscription our customers receive a 20% discount and free shipping on their A La Carte purchases [redacted] also placed an order on January 29, with his subscription and received 20% off and free shipping on the order On February 1, 2016, [redacted] contacted Nutrisystem to cancel the order that he placed on January 29, [redacted] ’ order was in the process of being shipped to him that same day and [redacted] was informed that Nutrisystem was unable to cancel the order [redacted] was informed that he would have to return the order for a refund We are sorry that [redacted] was not satisfied with the program and for the disconnected call According to Nutrisystem’s records, [redacted] was issued a return label at a cost of $19.99, but he has not returned the food products yet When [redacted] returns the food products, Nutrisystem will issue [redacted] a refund for the products he received as well as the subscription fee of $ We wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at 215-706-5321, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

February 29, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in my office on February 16, According to Nutrisystem’s records, on June 27, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephone With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### The Terms and Conditions of the Auto-Delivery Program are posted on the website and ** [redacted] was informed of these terms when she enrolled in the program ** [redacted] was shipped her first order on June 29, and she continued to receive orders on a monthly basis On January 24, 2016, ** [redacted] sent Nutrisystem an email requesting the cancellation of her programNutrisystem responded to ** [redacted] ’s email on January 26, 2015, indicating that she would need to call Nutrisystem at ###-###-#### to cancel her program ** [redacted] did not call Nutrisystem and ** [redacted] was shipped her next order on February 2, On February 4, 2016, ** [redacted] contacted Nutrisystem via telephone and requested the cancellation of her program** [redacted] also indicated she wanted to return the last order that was shipped to her** [redacted] requested a label to return the order to Nutrisystem as she indicated she was unable to return the box to a [redacted] location ** [redacted] was issued a [redacted] label at no cost to her and she was informed to contact Nutrisystem once the package was picked up so that Nutrisystem could initiate the refund to her On February 10, ** [redacted] contacted Nutrisystem, indicating the package had been picked upHowever, Nutrisystem was unable to verify that the package had been picked up using the tracking information and was unable to initiate the refund to ** [redacted] at that time The package was ultimately returned to Nutrisystem and Nutrisystem issued ** [redacted] a full credit in the amount of $on February 25, ** [redacted] should be in receipt of the credit at this time We apologize to ** [redacted] for any delay in getting the credit issued to her account, it is unclear as to why [redacted] did not show the tracking number and package as being returning to Nutrisystem initially We wish ** [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

April 7, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attn: [redacted] Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received on March 18, On January 19, [redacted] re-enrolled enrolled in the NutriSystem Auto-Delivery Program via telephone The original address that [redacted] provided was: [redacted] Lafayette, CA US [redacted] On February 1, [redacted] contacted Nutrisystem and updated her billing address to: P.OBox [redacted] [redacted] Walnut Creek, CA US [redacted] When [redacted] updated her billing address, her shipping address was erroneously updated by a Nutrisystem representative to the same address and [redacted] was sent orders to her P.OBox in error [redacted] contacted Nutrisystem about this issue and her shipping address was changed back to the original address that she set up: [redacted] Lafayette, CA UA [redacted] We apologize to [redacted] for the issues with her shipping and billing address A Nutrisystem representative contacted [redacted] on April 1, to let [redacted] know that her current order is going to the above referenced address If there is anything further we can do to assist [redacted] with her orders please let us know If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

February 24, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attn: [redacted] Re: [redacted] ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received on February 16, We are sorry to hear that [redacted] was not satisfied with the experience she had with one of our customer service representatives Nutrisystem values its customers and wants each of our customers to have a good experience during their weight loss journey with Nutrisystem Nutrisystem records all calls for quality assurance and training purposes After receiving this complaint, we attempted to retrieve the call when [redacted] contacted Nutrisystem regarding her referral credit, but we unable to retrieve the call Nutrisystem has since contacted [redacted] and apologized for the experience she had Nutrisystem also provided [redacted] with a discounted price on her order We appreciate [redacted] ’s business and we wish her continued success on the program If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

April 26, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Ms***, The complaint submitted by Ms [redacted] was received on April 8, On March 25, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) Ms [redacted] submitted her order and agreed to the terms prior to purchasing Ms [redacted] ’s order was shipped to her on March 28, On April 6, 2016, Ms [redacted] contacted Nutrisystem to cancel her Auto-Delivery program prior to the purchase of her second order The representative that Ms [redacted] spoke with informed her that she would be charged the $early cancellation fee in accordance with the terms and conditions of her purchase of the 4-week auto-delivery program Ms [redacted] ’s auto-delivery program was cancelled and she was charged the $cancellation fee After receiving Ms [redacted] ’s complaint, we reviewed Ms [redacted] ’s order history and her account to try and determine what happened after the cancellation of Ms [redacted] ’s Auto-Delivery program on April 6, The representative that spoke with Ms [redacted] on April 6, cancelled Ms [redacted] ’s account and then spoke with another customer immediately after speaking to Ms [redacted] The customer wanted to reactivate her Auto-Delivery program and the representative erroneously reactivated Ms [redacted] ’s Auto-Delivery program, rather than the customer’s account that she was speaking with Ms [redacted] ’s Auto-Delivery program was subsequently reactivated and a shipment started to process for her An email was sent to Ms [redacted] on April 8, when the order began to be processed and shipped to her Ms [redacted] was shipped the ready to go portion of her order on April 8, The frozen portion was cancelled when Ms [redacted] contacted Nutrisystem on April 8, We apologize to Ms [redacted] for the errors that occurred after she cancelled her account on April 6, Nutrisystem issued a full credit in the amount of $for the order that was erroneously shipped to Ms [redacted] (the food products are hers to keep) and in the spirit of good consumer relations we have issued Ms [redacted] a refund for the $cancellation fee that was charged to her We wish Ms [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

February 25, 0pt;" class="**oNormal"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: ** [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear ** [redacted] , The complaint submitted by ** [redacted] on February 10, was received in my office on February 12, and has been forwarded to me for response According to Nutrisystem’s records, on January 11, ** [redacted] and ** [redacted] enrolled in the NutriSystem Auto-Delivery Program under the family plan With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where ** [redacted] and ** [redacted] enrolled in the program ** [redacted] and ** [redacted] indicated that they read and accepted the Terms and Conditions when they submitted their orders for processing ** [redacted] and ** [redacted] were shipped their first orders on January 13, On February 10, 2014, ** [redacted] contacted Nutrisystem and indicated that he wanted to cancel both his and ***’s order ** [redacted] was informed that he would be charged for the discount he received on his first order ($89.99) and the discount he received on ***’s first order ($82.49) if they did not accept and pay for their second orders ** [redacted] and ***’s orders were cancelled at this time and they were charged for the discounts they received on their first orders Under the terms and conditions of the Auto-Delivery Program that ** [redacted] and ** [redacted] enrolled in ** [redacted] and ** [redacted] were required to purchase two (2) orders in order to receive the discounted price that they received on their first orders However, as ** [redacted] has indicated that he was not aware of the Terms and Conditions of the Auto-Delivery Program Nutrisystem has issued a credit to ** [redacted] for the charges that were made to his account totaling $ We wish ** [redacted] and ** [redacted] continued success with their weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc: [redacted]

August 22, 2014 New Roman"> RevDex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: [redacted] 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia, PA19103 Re: [redacted] ***, ID [redacted] Dear [redacted] The complaint submitted by **. [redacted] on August 14, 2014 was received in my office on August 14, 2014 and has been forwarded to me for response. According to Nutrisystem’s records, on May 11, 2014 **. [redacted] enrolled in the NutriSystem Auto-Delivery Program. With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least 2 shipments. Customers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shipped. Customers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.com. To cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. **. [redacted] was shipped her first order on May 13, 2014. According to [redacted] delivery records, the package was delivered to **. [redacted] on May 16, 2014. On June 8, 2014, **. [redacted] was sent an email indicating her second order was being shipped to her. On June 12, 2014, **. [redacted] was shipped her second order. On June 20, 2014, **. [redacted] contacted Nutrisystem and indicated she was not aware she was on Auto-Delivery and she wanted to return the second order that was shipped to her. **. [redacted] was issued a return label and advised of the refund policy. **. ***’s Auto-Delivery program was also cancelled at this time. **. ***’s order was returned to Nutrisystem on July 19, 2014 and **. [redacted] was issued a partial credit in the amount of $195.00. **. [redacted] was charged for the discount she received on her first order ($84.99) because she did not accept and pay for her second order under the ter [redacted] of the Auto-Delivery program. Nutrisystem does have a Money Back Guarantee. The Money Back Guarantee (attached) is posted on the Nutrisystem website and included with all orders. Nutrisystem clients can try the Nutrisystem program for 14 days. If they are not completely satisfied they can contact Nutrisystem within 14 days of receiving their order and return it for a full refund of their purchase price. Nutrisystem has no record of **. [redacted] contacting Nutrisystem within 14 days receipt of her order. **. [redacted] contacted Nutrisystem after receiving her second order on June 20, 2014 and requested to return it and cancel her Auto-Delivery. We are sorry that **. [redacted] was not satisfied with the program, but Nutrisystem cannot give her a refund for the first order she received. However, Nutrisystem has issued **. [redacted] an additional credit in the amount of $84.99 to give her a full refund for the second order she returned. **. [redacted] should see the credit applied to her account within 3-5 business days. We wish **. [redacted] continued success with her weight loss goals. If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] or you may write me at the address set forth above. Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in as much as they are refunding the $However, I do not find Nutrisytem's disreputable business practices of misleading the consumer by their de minimus practice acceptableAs previously stated, Nutrisystem's misleading and deliberate de minimus practices in website design, TV advertisements, and subsequent correspondence are designed to basically diminish the consumers ease of acknowledging penalties and other requirementsThe de minimus practice renders factors as inconsequential, insignificant, of minor importance, and unworthy of serious considerationThis is absolutely the opposite of their statement that these factors are conspicuously displayedReference their screen print that they attached to their response which clearly shows the de minimus nature of their displayNutrisystem's ratings should reflect their unethical business practices until such time as they actually display these factors in a conspicuous manner prominently displayed for consumer ready recognitionI thank you for your handling and resolution of my complaintThank you.Regards, [redacted] 8/28/

Nutrisysyem needs to be more forth coming with the fact that the minimum enrollment is two monthsIt needs to be written somewhere besides the fine print especially since you do not even blindly have to click on 'I agree to all terms.'

RevDex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I checked my next order and the shakes are, once again, included, as I believe they should be and the price is correct also. I don't want to have to call them every month and argue with their reps. Thank you for your help in this complaint. I was getting no where on my own.

November 8, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on November 1, 2017.On October 11, 2017, [redacted] purchased the Nutrisystem® Women’s auto-delivery program at www.nutrisystem.com. With the auto-delivery program,... customers receive a 35% discount off the regular one-time rate of a 4-week plan. They also receive free shipping (Continental US). Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout our website. Customers click to submit their order. [redacted] submitted her order and agreed to the terms and conditions. Please see attached. After receiving an email order confirmation on October 11, 2017 and email shipment notification, [redacted] ’s first auto-delivery shipment of frozen and non-frozen food was delivered, by ***, on October 19, 2017. [redacted] contacted our customer call center on October 20, 2017 at 3:43 p.m. stating that there were items missing from her order. Our customer service representative discussed the items missing and arranged for the replacement of such items, which included eight breakfast, six lunches, three dinners and twelve snacks. These items were delivered to [redacted] on November 1, 2017 at 1:48 p.m.On October 25, 2017, [redacted] contacted our customer call center at 4:36 p.m. to report that her first auto-delivery frozen shipment of food was delivered to her apartment complex office, for which it was placed in a closet. This shipment of food represented the missing items from her original order. Once again a customer service representative arranged to have a replacement shipment of frozen food items delivered to her, and put further directions to deliver the replacement shipment directly to Ms. Hewitt’s apartment number only.As all calls are recorded for quality assurance and training purposes, please be advised that the calls mentioned above and forthcoming have all been reviewed. Thus far, the above calls were handled appropriately and without judgment. Followed by the above call on October 25, 2017, [redacted] then called the customer call center at 4:45 p.m. to complain about the previous call and the customer service representative. She began to speak and then stated “never mind” and ended the call. [redacted] contacted the customer call center a third time on October 25, 2017 at 4:47 p.m., whereby [redacted] asked to speak to a supervisor. [redacted] refused to provide account information, as is required by Nutrisystem representatives to gather prior to referring any customer to a supervisor. This is to ensure that a supervisor has the profile account at his/her ready upon assisting with customer calls. This request escalated to foul language used by customer. This call was transferred to a supervisor.*** [redacted] was transferred to a supervisor at 4:53 p.m. whereby [redacted] did not express any customer service complaint. [redacted] was advised that the shipment for replacement order was submitted during her first call to our customer call center held at 4:36 p.m. This replacement shipment of frozen food was delivered to [redacted] on November 1, 2017.Subsequently, [redacted] called the customer call center to cancel her auto-delivery program on November 1, 2017. In accordance with our Money Back Guarantee and cancellation policy, [redacted] was advised that since she cancelled her auto-delivery program outside the Money Back Guarantee and before accepting a second shipment of food, [redacted] was advised that she would be charged a $125 cancellation fee. [redacted] hung up on this customer representative, and again placed another call to customer service a few minutes later. Ms. Hewitt’s auto-delivery was cancelled, and [redacted] was appropriately charged the $125 cancellation fee.As noted above, please be advised all of the above noted calls have been reviewed and found each of the customer service representatives handled each call in a professional manner and in compliance with Nutrisystem policy and procedure.Thank you. Sincerely, Jacqueline M Corporate Paralegal

February 15, 2016 RevDex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by **.... [redacted] was received on February 3, 2016. On January 12, 2016 [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchase. You also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every 4 weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within 14 days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the 14 day guarantee period, they authorize us to charge a $99 early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program are also posted throughout the website. The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page). [redacted] submitted his order and agreed to the terms prior to purchasing. [redacted] ’s order was shipped to him on February 13, 2016. We are sorry to hear that [redacted] was not satisfied with the Turbo 10 product. Nutrisystem offers a 14 day money back guarantee in the event our customers are not satisfied with the products they received. Please see attached. [redacted] did not contact Nutrisystem within the 14 day Money Back Guarantee period to return his first order. He then called and cancelled his auto-delivery program before he received his second shipment and was then charged the $99 early cancellation fee in accordance with the terms and conditions of his purchase of the 4-week auto-delivery program. However, we value our customer’s input, and will take [redacted] ’s input into consideration as we continually update and make our website more customer-friendly. In the spirit of good consumer relations, Nutrisystem has issued a credit of $99 to [redacted] . [redacted] should see the credit applied to his account within 3-5 business days depending on his financial institution. We wish [redacted] continued success with his weight loss goals. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above. Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

March 3, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on February 22, According to Nutrisystem’s records, on February 20, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website www.nutrisystem.comOn February 22, [redacted] ’s order was shipped to him On February 23, 2016, [redacted] contacted Nutrisystem via email, indicating that he was unable to apply the [redacted] gift card to his order and his credit card was charged for the full amount of the order [redacted] also indicated he would be unavailable until February 25th or 26th On February 26, 2016, [redacted] contacted Nutrisystem via telephone indicating that he did not want the order that was delivered to him, his order should have been cancelled The Customer Service Representative that [redacted] spoke with informed him that Nutrisystem could send him a label to return the non-frozen food products he received and he would be issued a full refund [redacted] questioned the return of the frozen foods and the representative informed him that Nutrisystem could not take the frozen foods back Before the representative could tell [redacted] he could keep the frozen products or throw them away, [redacted] became irate, yelling and threatening to contact the Revdex.com and Attorney General’s Office Shortly thereafter the phone call was disconnectedNutrisystem sent [redacted] a return label (at no cost to him) to return the non-frozen food products to Nutrisystem at this time On March 1, 2016, [redacted] sent Nutrisystem an email indicating that he was going to throw the non-frozen food away unless Nutrisystem sent someone to pick up the package Nutrisystem replied to [redacted] , indicating someone from [redacted] would pick up the package [redacted] was also informed that he was issued a full credit for the order that he received Nutrisystem is not able to determine what was said between [redacted] and the representative he spoke with via chat Customer service is very important to us Nutrisystem does not wish to send unwanted products to its customers via “bait and switch” as [redacted] indicated Nutrisystem incurred the full cost of the order that was shipped to [redacted] when the refund was issued to him In addition, Nutrisystem incurred shipping and handling charges to ship the order and issue the [redacted] label to him [redacted] will not be receiving any further shipments or contact from Nutrisystem in the future If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

March 14, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on February 29, On February 13, 2016, [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephone With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) When our customer’s enroll via telephone our customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee [redacted] should have been informed of the terms and conditions when she placed her order [redacted] order was sent to her on February 15, On February 26, 2016, [redacted] contacted Nutrisystem to cancel her auto-delivery program before she received her second shipment She was then charged the $cancellation fee in accordance with the terms and conditions of her purchase of the 4-week auto-delivery program Nutrisystem records all calls for quality assurance and training purposes [redacted] was not provided with the terms and conditions of the Auto-Delivery Program when she placed her order We apologize that [redacted] was not provided with this information Nutrisystem issued [redacted] a refund a credit in the amount of $on March 10, In addition, [redacted] has also been provided with a return label to return the unused food products that she did not care for To date, Nutrisystem has not received the return products from [redacted] ***, but once they are returned Nutrisystem will issue [redacted] the appropriate credit We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

April 27, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attn: Ms [redacted] Re: [redacted] ***, ID [redacted] Dear Ms***, The complaint submitted by Mr [redacted] * [redacted] was received on April 10, According to Nutrisystem’s records, on February 11, Mr [redacted] enrolled in the NutriSystem Auto-Delivery Program through our website www.nutrisystem.com Mr [redacted] purchased both ready to go products and frozen products The ready to go products are shipped separately from the frozen products With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached pages) Mr [redacted] was sent his first ready to go shipment on February 12, and his first frozen shipment on February 15, Mr [redacted] delayed his second shipment and was sent an email indicating his second shipment was processing March 11, On March 16, 2016, Mr [redacted] was sent his second shipment of ready to go products They were delivered to him on March 18, On March 21, 2016, Mr [redacted] was sent his second shipment of frozen products According to [redacted] delivery records, Mr***’s frozen order was delayed due to weather conditions and it was not delivered to him until March 28, Mr [redacted] contacted Nutrisystem on March 28, indicating his frozen products were melted Nutrisystem reshipped the frozen products to Mr [redacted] (at no charge to him) on April 4, and they were delivered to him on April 7, On April 11, 2016, Mr [redacted] contacted Nutrisystem and cancelled his Auto-Delivery program We are sorry that Mr [redacted] was not satisfied with the orders he received Nutrisystem customers can contact us via telephone to speak to a representative Monday through Saturday from 7am to midnight if they have any issues with their account Nutrisystem customers can also email us with if they have any issues hours a day Unfortunately, Nutrisystem cannot do anything about shipping delays due to weather conditions As indicated above, Mr [redacted] was shipped a new frozen order to replace the melted frozen order he received at no cost to him We wish Mr [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

April 12, 2016Dear [redacted] ***,The complaint submitted by [redacted] was received on March 21, 2016.When [redacted] originally purchased the Nutrisystem diabetic program in certain shake products were included with the diabetic programOther shake products, due to ingredient content, were not recommend for diabetics and were not included as part of the programWhen [redacted] re-enrolled in the program on March 15, the Turbo Takeoff Week was not recommended for diabetics and the shakes were not included as part of the diabetic programAn additional week of food was included with all diabetic programs rather than the Turbo TakeoffWeekHowever, shortly after [redacted] placed his order, Nutrisystem reformulated the shakes and began offering both the Turbo and Nutricrush shakes with the diabetic programAfter receiving [redacted] 's complaint, Nutrisystem contacted [redacted] and sent him week of Nutricrush and Turbo shakes at no cost to himWe value [redacted] 's business and we believe we have addressed his concerns.If you have any further questions, please do not hesitate to contact me at [redacted] , or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above.Sincerely,Donna D.Senior Corporate Paralegal

May 29, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] * [redacted] , ID [redacted] Dear [redacted] ***, The complaint filed by ** [redacted] * [redacted] was received in my office on May 15, and has been forwarded to me for response According to Nutrisystem’s records, on March 5, 2014, **and *** [redacted] re-enrolled (**& *** [redacted] were previously on the program) in the NutriSystem Auto-Delivery Program via telephone With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for Continental U.Sshipping (if applicable) and the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website and according to Nutrisystem’s records **& *** [redacted] were informed of the terms and conditions when they placed their orders *** [redacted] was shipped her first order on March 7, and ** [redacted] was shipped his first order on March 10, On April 29, 2014, **and *** [redacted] contacted Nutrisystem and cancelled their accounts Because ** [redacted] did not accept and pay for his second order he was charged for the discount he received on his first order ($75.49) *** [redacted] was charged $ On May 14, 2014, *** [redacted] contacted Nutrisystem and *** [redacted] was informed that the charges were for the discount they received on each of their first orders Under the terms and conditions of the Auto-Delivery Program that **and *** [redacted] enrolled in **& *** [redacted] were required to purchase two (2) orders in order to receive the discounted price that they received on each of their first orders The terms and conditions of the Auto-Delivery Program are posted on the website and according to Nutrisystem’s records **and *** [redacted] were informed of these terms and conditions when they purchased their orders However, in the spirit of good consumer relations Nutrisystem has issued ** [redacted] a credit in the amount of $and *** [redacted] a credit in the amount of $for the charges that were made to their accounts We wish **and *** [redacted] continued success with their weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc: [redacted]

May 18, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attn: [redacted] Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint filed by *** [redacted] was received in my office on May 2, On February 14, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted her order and agreed to the terms prior to purchasing [redacted] ***’s shipment was sent to her on February 15, On February 27, 2016, [redacted] contacted Nutrisystem regarding about her weight loss and her dissatisfaction with some of the food products she received The representative [redacted] spoke with encouraged her to stick with the program and agreed to send twelve (12) replacement items to [redacted] at no cost to her (these items were sent to [redacted] on March 1, 2016) On March 8, 2016, [redacted] contacted Nutrisystem to cancel her program [redacted] ***’s auto-delivery program was cancelled and the cancellation fee was waived Nutrisystem records all calls for quality assurance and training purposes and reviewed this call [redacted] indicated that some of the food products were not agreeing with her and she was not satisfied with the program The representative informed [redacted] that there is $cancellation fee if she cancels before accepting and paying for her second auto-delivery shipment, however he would waive it since some of the products were not agreeing with her [redacted] ***’s auto-delivery program was cancelled and the $cancellation fee was waived at this timeAt no time was [redacted] advised to donate the food to a food bank and she was not informed she would receive a refund if she did so [redacted] did not request to return or obtain a refund for any food products at this time On April 4, 2016, [redacted] contacted Nutrisystem requesting a refund [redacted] was informed of the terms of the Money Back Guarantee and the day Return Policy [redacted] ***’s refund request was escalated to a supervisor Nutrisystem records all calls for quality assurance and training purposes The supervisor reviewed the call when [redacted] contacted Nutrisystem to cancel her programDuring the call, [redacted] indicated that some of the food products were not agreeing with her and she was not satisfied with the program The representative informed [redacted] that there is $cancellation fee if she cancels before accepting and paying for her second auto-delivery shipment, however he would waive it since some of the products were not agreeing with her [redacted] ***’s auto-delivery program was cancelled and the $cancellation fee was waived at this timeAt no time was [redacted] advised to donate the food to a food bank and she was not informed she would receive a refund if she did so [redacted] did not request to return or obtain a refund for any food products at this time [redacted] was contacted on April 5, and informed of the results of the call review [redacted] was informed that she was not eligible for the Money Back Guarantee, but she could still return the unused, ready to go food products she had for a refund under the day Return Policy [redacted] was issued a return authorization number, she was asked to keep a list of the products she was returning and it was recommended that she get a tracking numberTo date, Nutrisystem has not received any return products from [redacted] *** Nutrisystem cannot issue [redacted] a refund without the return of the products If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]