Nutrisystem

A little over a week ago I signed up for the Nutrisystem programIt was suggested that a new customer should start with the basic program, which I didThe food received was not good & I did not care for any of itI contacted them to cancel and was told that I would have to pay a $cancelation feeI do not think that this is a fair practice at allYou should be able to cancel any future orders of something you don't like and NOT be charged for itBAD BUSINESS PRACTICE!!!

I believe this is a completely trustworthy companyWith all the support and healthy food that they offer, I know my husband and I will reach our weight goals, and will be better able to enjoy our retirement with friends and family, including grandchildren:) I have been depressed regarding our weight; now we are losing and I have hope again! Thank you, NutriSystem!

Dear [redacted] The complaint submitted by [redacted] was received in my office on May 31, 2017.On May 21, 2017, [redacted] purchased the NutriSystem® auto-delivery program at www.nutrisystem.com With our auto-delivery program, customers receive a 35% discount off the regular one-time rate of a 4-week plan They also receive free shipping (Continental US) Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout our website Customers click to submit their order [redacted] submitted her order and agreed to the terms and conditions Our Nutrisystem® program provides our customers with a choice of three plans including, (i) the Basic 4-week plan which is a kit with pre-selected ready-foods; (ii) the 4-week Core Plan consisting of a choice from over foods or our Favorites Pack, unlimited support, and free shipping; and (iii) the Uniquely Yours 4-week Plan, which is our biggest and best variety The Uniquely Yours Plan provides customers to choose from over meals and snacks, including frozen foods and non-frozen foods As with the Core Plan, the Uniquely Yours Plan also offers unlimited support from trained weight loss counselors, registered dietitians and certified diabetes educators, at no extra cost, with further support provided through our digital tools As noted, the Uniquely Yours Plan is our only plan that offers frozen food Please see attached.Our records indicate, [redacted] chose the Nutrisystem auto-delivery program with the Core Plan This plan does not include frozen food In addition to the Core Plan and at additional cost, [redacted] ***e ordered the 28-day supply of Turbo Shake and a 10-pack “On the Go Bar Bundle” [redacted] ***e received her first shipment of food on May 23, [redacted] subsequently called to cancel her auto-delivery program on May 27, In accordance with our Money Back Guarantee and cancellation policy, if a customer is not 100% satisfied with the 28-day plan, they can call [redacted] within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the 14-day guarantee period, they authorize us to charge an early cancellation fee This cancellation fee is a portion of the auto-delivery discount received on the first shipment There are no fees charged after receipt of the second shipment[redacted] called to cancel her auto-delivery program within the Money Back Guarantee Unfortunately, [redacted] was not issued a return shipping label to assist in the return of any remaining food items of her Core Plan, which is our procedurePlease be advised [redacted] will be issued a refund for her auto-delivery Core Plan in the amount of $ There is no need for [redacted] to return any remaining food items [redacted] should see the credit applied to her account within - business days.We wish [redacted] continued success with her weight loss goalsSincerely, Jacqueline M [redacted] Corporate Paralegal

November 5, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] , The complaint submitted by ** [redacted] on October 23, was received in my office on October 24, and has been forwarded to me for response According to Nutrisystem’s records on January 9, 2014, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program via the Nutrisystem website With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipments Customers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for Continental U.Sshipping (if applicable) and the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website ** [redacted] was shipped his first order on January 10, On February 6, ** [redacted] was sent an email indicating his second order was being processed for him On February 9, ** [redacted] was shipped his second order After receiving his second order ** [redacted] went online and delayed his next Auto-Delivery order until May 7, On May 3, ** [redacted] was sent an email indicating his third order was being shipped to him On May 6, ** [redacted] was sent his third order After receiving his third order ** [redacted] went online and delayed his next Auto-Delivery order until July 31, On July 28, ** [redacted] was sent an email indicating his fourth order was being shipped to him On July 31, ** [redacted] was shipped his fourth order ** [redacted] refused the fourth order that was shipped to him and it was returned to Nutrisystem ** [redacted] was issued a full refund in the amount of $for this order on August 14, ** [redacted] again went online and delayed his next Auto-Delivery order until October 24, On October 20, ** [redacted] was sent an email indicating his next order was being processed for him On October 23, Nutrisystem received an email from ** [redacted] very similar to the complaint he filed with the Revdex.com The email indicated that he had tried to cancel Nutrisystem on three different occasions He asked that Nutrisystem cancel the current order and issue him a refund Nutrisystem responded on October 24, indicating that the order that was processing for him was cancelled as well as his Auto-Delivery Program ** [redacted] was given a confirmation number of*-***-*** ** [redacted] was informed that it could take up to five business days for the hold on ** [redacted] funds to be released by his banking institution Nutrisystem has no record of ** [redacted] contacting Nutrisystem to cancel his Auto-Delivery program prior to the email received on October 23, As indicated above **Sheffield’s Auto-Delivery Program was cancelled on October 24, as requested It is unclear as to why ** [redacted] indicated that the tried to cancel Nutrisystem on three different occasions, when Nutrisystem has no record of ** [redacted] contacting Nutrisystem prior to his email on October 23, We wish ** [redacted] continued success with his weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

December 21, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on December 9, After reviewing [redacted] ’s complaint I contacted our Customer Service Department to determine if they had a listing for [redacted] or his email address [redacted] @***.com According to Nutrisystem’s records, [redacted] created a customer profile with Nutrisystem on January 6, When [redacted] created his customer profile this prompted Nutrisystem to begin sending emails to [redacted] “on an established business relationship” under current Telemarketing Rules Nutrisystem has no record of [redacted] contacting Nutrisystem by email, telephone or mail to request to be removed from the Nutrisystem database Since receiving [redacted] ’s complaint, Nutrisystem has removed [redacted] ’s email address from the database We ask that [redacted] allow 7-business days to go through our internal systems and update accordingly We apologize to [redacted] for any inconvenience the emails have caused him and we wish him continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

September 13, 2017Dear [redacted] On July 18, 2017, [redacted] purchased the Nutrisystem® auto-delivery program through the customer call center[redacted] received her first auto-delivery shipment of non-frozen food on July 22, 2017, followed by her first auto-delivery shipment of frozen food on July 27, Our records indicate that [redacted] then requested to transfer from our auto-delivery program to our A La Carte program [redacted] placed an order on-line on August 5, 2017, for which she received on August 9, There was a second order placed on-line, for which [redacted] received on August 29, There was a third order placed on-line on August 29, 2017, for which Ms Lovett received on September 2, [redacted] received email order confirmations for each of the above orders[redacted] subsequently cancelled her A La Carte program on September 2, If the package Ms Lovett is referring to as the unwanted delivery which she received on September 2, 2017, [redacted] will need to contact [redacted] to have this package returned to us for a refund She may use the return shipment label as provided, or [redacted] may contact our customer call center to request an additional label.It should be noted that the refund to be issued will be in accordance with our Cancellation policy, whereby [redacted] may return any unopened Nutrisystem non-frozen food items for refund (less shipping) Therefore, [redacted] must return unwanted food items no later than October 2, 2017.Thank you Sincerely Jacqueline M*** Corporate Paralegal

February 15, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on February 3, On January 12, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted his order and agreed to the terms prior to purchasing [redacted] ’s order was shipped to him on February 13, We are sorry to hear that [redacted] was not satisfied with the Turbo product Nutrisystem offers a day money back guarantee in the event our customers are not satisfied with the products they received Please see attached [redacted] did not contact Nutrisystem within the day Money Back Guarantee period to return his first orderHe then called and cancelled his auto-delivery program before he received his second shipment and was then charged the $early cancellation fee in accordance with the terms and conditions of his purchase of the 4-week auto-delivery program However, we value our customer’s input, and will take [redacted] ’s input into consideration as we continually update and make our website more customer-friendly In the spirit of good consumer relations, Nutrisystem has issued a credit of $to [redacted] [redacted] should see the credit applied to his account within 3-business days depending on his financial institution We wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

February 16, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on February 13, 2017.On January 20, 2017, [redacted] and [redacted] each purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com With our auto-delivery program, customers receive a 35% discount off the regular one-time rate of a 4-week plan They also receive free shipping (Continental US) Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout the website After reading this language, customers click to “submit their order.” **and [redacted] each submitted their order and agreed to the terms and conditions prior to their purchases[redacted] received his first shipment of non-frozen food on January 25, and his frozen food on January 25, [redacted] contacted our customer service call center, on February 10, 2017, to cancel his auto-delivery program As outlined in the attachment, [redacted] did, in fact, cancel his program within days of delivery [redacted] should not have been charged any cancellation fee We apologize for this confusion In light of this, [redacted] will be issued a refund for the $cancellation fee [redacted] should see the credit applied to his account within 5-business days A review of records indicate that [redacted] also cancelled her auto-delivery program on February 10, [redacted] was not charged any cancellation fee.As we strive to provide customer satisfaction, we will take corrective action to avoid this from happening to any other customers.We wish ** and [redacted] continued success with his weight loss goals Sincerely, Jacqueline M.Corporate Paralegal

Nutrisystem is a ripoff Their customer service is terrible alsoLong holds over an hour IN I did the program and had great results The food was great Last month I decided to do it again and the food was terrible Looked like the Completes you buy at W***t The customer service rep Marie refused to give me a refund because I was a few days past the two week mark They did not take into consideration I received the food in two shipments and could not start until March At this date I am on the program days I asked for a supervisor, went on hold minutes and they were maybe hoping I would hang up I waited and the same rep came back telling me no supervisor was available They offered not to charge me the $dollar cancelling fee!!!! They then told me I had to mail back the food at my expense Clearly, mis-representing their so called money back guarantee Can't believe how awful they and wouldn't even consider what I was saying I am a writer for a major publication and I am going to do a piece on this company and how terrible they are I welcome anyone having a similar experience to contact me and share your story for my piece My only recourse was to dispute with my bank Please tell everyone you know to stay away from this ripoff company They have somehow changed in very big ways since

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been refunded in full.Thank you very much Regards, [redacted] ***

March 1, 2017Dear [redacted] ***:The complaint submitted by [redacted] , on behalf of herself and [redacted] ***, was received in my office on February 24, 2017.On January 21, 2017, [redacted] and [redacted] each purchased the Nutrisystem® auto-delivery program at www.nutrisystem.com [redacted] received her first shipment of non-frozen and frozen food on January 27, [redacted] also received his shipment of non-frozen food that same day Although it is typical for customer shipments of frozen and non-frozen foods to arrive in separate deliveries, [redacted] ***’ frozen delivery was further delayed due extenuating circumstances[redacted] and [redacted] each cancelled their auto-delivery program on February 2, As a customer courtesy, [redacted] was informed by our customer service representative that the cancellation fees and return shipping costs would be waived However, our records indicate a full refund was issued, less the return shipping fees of $each.We apologize for the confusion Please be advised that a refund of $ will be issued for [redacted] and [redacted] each, for a total amount of $ [redacted] and [redacted] should see the credits applied to their account(s) within 5-business days.We wish [redacted] and [redacted] continued success with their weight loss goals Sincerely, Jacqueline M.Corporate Paralegal

I began the Nutrisystem program in March of with lbs to lose I began with the regular plan but upgraded so I could choose any shelf stable foods I lost weight but got bored with the foods so upgraded so I could have frozen foods for each meal per month This really helped and eventually I upgraded to the Uniquely Yours planAfter losing the weight I ordered food every 3-months (you have to call to put it off that long but they always did it without any problems) I continued to maintain and added more home cooked foods to my days This has worked for me and using the portion sizes and eating patterns I learned on NS I am still maintaining without any problems I also now love to workout which helpsAs for complaints about the autodelivery, it was very clear when I signed up so I am not sure how people didn't understand that they were getting a discount to commit to two orders If you aren't sure you will stick with it, start with the QVC or Walmart box to see if you like the food then commit to the plan through NS if you think you can

March 30, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on March 14, On February 1, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call [redacted] within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted her order and agreed to the terms prior to purchasing [redacted] ’s order was shipped to her on February 2, On February 20, [redacted] was sent an email to [redacted] @***.com indicating her next order was being processed for her On February 26, [redacted] was shipped her second order On February 27, 2016, [redacted] contacted Nutrisystem and indicated she did not want the order that was being shipped to her [redacted] indicated she was unaware that she enrolled in the Auto-Delivery program [redacted] was advised to refuse the shipment and the representative agreed waive the $cancellation fee and the return label fee of $in the spirit of good consumer relations However, when [redacted] ’s package was returned to Nutrisystem’s warehouse she was charged the $cancellation fee and the return label fee of $in error Nutrisystem issued [redacted] an additional credit of $on March 30, [redacted] should see the credit applied to her account within 3-business days depending on her financial institution the order We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

July 1, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] [redacted] was received on June 13, According to our records, [redacted] purchased the Nutrisystem auto-delivery program on May 20, via telephone with a customer service representative With auto-delivery, customers receive a 35% discount off the Full Retail Value with every consecutive order If a customer cancels prior to paying for their second shipment and after the day money back guarantee period, the customer authorizes Nutrisystem to charge a $early cancellation fee The terms and conditions of auto-delivery are posted on the website, and our sales representatives are required to inform our customers of these terms and conditions when they place their orders via telephone [redacted] received her first shipment on May 24, On June 13, 2016, [redacted] called to cancel her auto-delivery program The representative explained to [redacted] that if she did not take her second order she would be charged the cancellation fee of $ [redacted] ’s auto-delivery program was cancelled and she was charged the $cancellation fee Nutrisystem records all calls for quality assurance and training purposes and has reviewed the call when [redacted] placed her order [redacted] was informed of the terms and conditions, including the $cancellation fee on two occasions during the call However, during the second time it was mentioned it was not properly disclosed so there may have been some confusion on [redacted] ’s part Therefore, Nutrisystem issued [redacted] a refund of the $cancellation charge on June 30, [redacted] should see the credit applied to her account within 7-business days depending on her financial institution We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

I had [redacted] 's call reviewed from October 22, [redacted] called in to cancel because it did not work for her [redacted] stated that there too many carbs and she went over the meal planner with weight loss counselor [redacted] agreed to continue following the planner correctly this timeAt no time did [redacted] mention that her frozen order, delivered on 9/30/16, was melted or damaged in any way As previously stated, Nutrisystem will reimburse [redacted] for the ready to go foods upon receipt, waive the chargeback fee for auto-delivery and waive the return label fee only Due to the perishable nature of frozen foods, they are non-returnable and non-refundable.I wish [redacted] continued success with her weight loss goals

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Nutrisystem has the facts incorrect I signed up with the promotion to receive "weeks of food for free" along with $off and the Turbo Found out LATER that the weeks of food comes one week free per monthly order, not all at once I am still using the program, and have a lot of food from the my first orders, but will be purchasing the rest from Walmart, where it is cheaper and better selection The commercial states "weight loss counseling." Also found out later that no counselors or phone representatives were allowed to talk to me about how to use the program, if I could take vitamins, fiber supplements....because I only had the basic plan Everytime I had a question I was asked to upgrade (pay more money) The only way that I found that I was getting an order/had questions answered was by phone reps who stated, "i'm not supposed to be doing this, but I will" They even gave me an extension to call, but they were usually not there when I called to checked on the order or had internet problems or basic questions The main number, Sales, usually worked, so I would call that at a last resort If not, I was on hold for up to minutes per call, one evening minutes and always referred to different numbers (calls at a time.) Still have the chat transcripts that seemed to always refer me to another number, if you would like to see them I hope Nutrisystem will use this information to improve their customer service or care that customers are inconvenienced by this.Because the Basic Plan seemed to give me lots of the same food, by the time I was ready for my 3rd order (which I was to receive the last of my free week of food)...I had pizzas I'm down to as of last night They are good, but some food I gave to the food bank, so customizing was very important to me.In the beginning of March, I paid $extra to customize for my 3rd order When I went to select my food, my last week of free food disappeared from my order I was able to customize at this time, but my last week of food was gone and I was trying to see that appear back on my order list, so I chatted, called and got no where I tried to fix it myself or told one of the reps to change it back to BASIC, non-customizing...hoping it would reappear It didn't but the $charge stayed on their Finally this same girl told me to give her hours and that "the food will probably just ship" but she could not send this confirmation to me via email Since my other orders had this same list sent as the packing slip, I was pretty sure I wasn't going to see it So, no receipt and they have my credit card number (??) I was uncomfortable with just trusting someone on the phone went to Revdex.com and Consumer Affairs Several chats and phone calls (at least 5) and days later, I got through to Nutrisystems through Consumer Affairs Nutrisystems was still UNABLE to add the food back to my order online (which to me would be a huge problem for them and they should correct that for other customers) - so the repfrom Nutrisystems made a special order for me and sent the food separately Got it and was ready to order my 3rd shipment customized I had meal replacement bars at this time and wasn't going to stick to that on a diet...but I did like some of the food and was ready to keep going with the program with the food I wanted...from them I also ordered and paid separately for some frozen foods which I was also thinking of ordering again from them So, 3/9/I emailed the rep (Allison D [redacted] - HELPFUL***KEEP HER NUTRISYSTEMS***) who made everything right and told her thanks for the food and I was going to pay $and try to customize I paid the $to customize but the customize page was broken and I couldn't use it My browser? maybe, but I tried different browers e explorer and firefox, and even at another computer I chatted and the rep said nothing was wrong on their end, then was referred to another number where a rep said that something MAY be wrong because she needed to handselect the customized food items over the phone with another woman (***? I don't even know what's on the menu...I just know I have plenty of Pizza) and then asked to cancel My 3rd rep at Nutrisystem allowed me to cancel autodelivery with cancellation number [redacted] I explained to him, who was very efficient and nice, as I will to you....It shouldn't be this difficult to do business with anyone And I do not like having my credit card number out to people who can auto-deliver and charge when they want, but that was the only way to sign up over the phone I am hoping I will not be charged this coming month because of their lack of internal communication, a bit nervous about that still I'm not sure of the dates, except my last phone call, because I wanted you to know Allison D [redacted] who helped me I had hope at that point There is food that I like on your program, but being able to call one number and get that food would be great Can't stand the "sales" "upgrade" push Nutrisystems are probably correct when they did things, but when I was trying to contact them it was probably about to days before they were able to get those things done - and at least to attempts to contact someone there who was permitted to answer questions from a lowly "Basic Plan" customer.Regards, [redacted]

April 28, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: **Philip [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear ** [redacted] , The complaint submitted by ** [redacted] on April 16, was received in my office on April 17, and has been forwarded to me for response According to Nutrisystem’s records, on March 10, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where ** [redacted] enrolled in the program ** [redacted] also indicated that he read and accepted the Terms and Conditions when he submitted his order for processing Please see the attached example of what ** [redacted] saw prior to submitting his order ** [redacted] was shipped his first order on March 11, On April 7, 2014, Nutrisystem began sending reminder emails to ** [redacted] indicating his second order was being processed for him On April 10, Nutrisystem began processing ***’s second order On April 10, 2014, ** [redacted] contacted Nutrisystem and indicated he wanted to cancel the order that was in the process of being shipped to him and cancel her Auto-Delivery Program ***’s second order was cancelled and ** [redacted] was charged for the discount he received on his first order ($92.49) in accordance with the terms of the Auto-Delivery program Under the terms and conditions of the Auto-Delivery Program that ** [redacted] enrolled in ** [redacted] was required to purchase two (2) orders in order to receive the discounted price that he received on his first order ** [redacted] should have been informed of the charges associated with cancelling his account before accepting and paying for his second order when he called to cancel his program We are sorry that ** [redacted] was not provided with this information In the spirit of good consumer relations Nutrisystem has issued ** [redacted] a credit in the amount of $for the charges that were made to his account We wish ** [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc: [redacted]

February 22, face="Times New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] The complaint submitted by ** [redacted] was received on February 8, On January 21, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted her order and agreed to the terms prior to purchasing [redacted] ’s order was shipped to her on January 25, On February 7, 2016, [redacted] contacted Nutrisystem about cancelling her program due to finances [redacted] was informed that she would be charged $if she chose to cancel before accepting any paying for her second order [redacted] indicated that she would think about it and call back [redacted] did not indicate she wanted to return any of the unused food products at this time [redacted] is still eligible to return the unused food products that she has under the day return policy (please see attached) In order to return the products and obtain a refund she must contact Nutrisystem at ###-###-#### on or before February 26, Since [redacted] indicated she was not satisfied with the program, Nutrisystem has cancelled her auto-delivery program and waived the $cancellation fee in the spirit of good consumer relations We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

March 31, 2017We are in receipt of [redacted] ***'s second rejection to our response to a complaint originally submitted to the Revdex.com on February 21, We responded to this complaint on February 28, 2017, which was rejected by [redacted] on March 6, 2017.On March 16, 2017, we responded to this rejection that We had attempted to contact [redacted] on four occasions [redacted] claims these calls were not received by her.I had a telephone conversation with [redacted] on March 29, I explained that we take food issues quite seriously and are anxious to further investigate this matter [redacted] was contacted, via email (as she requested due to her busy schedule), by our Quality Assurance Department [redacted] will forward container and foreign object (possibly plastic) to our Quality Assurance Department for examinationA return shipping label was issued to [redacted] for her convenience.In response to claims that NutriSystem did not make any attempts to Contact her, enclosed please find a thumb drive with the recorded messages left for [redacted] ***Please note that [redacted] ***'s voicemail message includes her telephone number for which our customer service representatives reached.As we hold our customer service relations and quality of our products as our highest priorities, We look forward to resolving this matter.If you or [redacted] have any questions or concerns, please do not hesitate to contact me at [redacted] or to my email [redacted] @nutrisystem.com.Thank you.Sincerely,Jacqueline M.Corporate Paralegal

April 7, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] [redacted] was received on March 21, Unfortunately, the Great Shakes that [redacted] referenced in her complaint were discontinued After receiving [redacted] ***’ complaint a representative from Nutrisystem contacted [redacted] to provide her with some options to purchase new shakes that were made available to our customers The representative worked with [redacted] to choose an option and her orders have been updated to include the shakes We value [redacted] ***’ business and we believe we have addressed her concerns If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]