Nutrisystem

April 10, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on March 29, 2017.On February 13, 2016, [redacted] purchased the NutriSystem® auto-delivery program at www.nutrisystem.com. With our auto-delivery program, customers receive a... 35% discount off the regular one-time rate of a 4-week plan. They also receive free shipping (Continental US). Ms. Lescarbea received her shipment of non-frozen food on February 17, 2016, followed by shipment of frozen food on February 19, 2016. [redacted] subsequently cancelled her program on March 2, 2016.In accordance with our Money Back Guarantee and cancellation policy, if a customer is not 100% satisfied, they can call ###-###-#### within 14 days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. Upon cancellation, [redacted] was issued a return shipping label so that she could return her non-frozen food. To date, our records indicate the return shipping label was not used, and therefore, we are unable to track any return.Although we are unable to confirm, as a customer courtesy, please be advised that [redacted] has been issued a full refund in the amount of $374.98. [redacted] should see the credit applied to her account within 5-7 business days.We wish [redacted] continued success with her weight loss goals. Sincerely, Jacqueline M*** Corporate Paralegal

July 22, New Roman"> Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: ** [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] * [redacted] , ID [redacted] Dear ** [redacted] , The complaint submitted by ** [redacted] * [redacted] on July 3, was received in my office on July 7, and has been forwarded to me for response According to Nutrisystem’s records, on March 17, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery ** [redacted] was shipped her first order on March 18, ** [redacted] went online through the Nutrisystem website and delayed her second order until May 30, On May 26, 2014, ** [redacted] was sent an email indicating her second order was being shipped to her On June 2, 2014, ** [redacted] was shipped her second order Please see the attached screenshots from ** [redacted] ’s account On June 23, ** [redacted] was sent an email indicating her third order was being shipped to her Please see the screenshot below On June 26, 2014, ** [redacted] was sent a second email confirming her order Shortly, thereafter ** [redacted] went on through the Nutrisystem website and delayed her next order from July 25, to September 19, Please see the attached screenshots It is unclear as to why ** [redacted] would not have received the email that was sent to regarding her third order being sent to her Nutrisystem received no notice that the email notification to ** [redacted] failed On June 30, 2014, ** [redacted] contacted Nutrisystem and indicated she receive no email indicating that the third order was being shipped to her ** [redacted] indicated she would refuse the order The Customer Service Representative attempted to connect ** [redacted] to a supervisor, however ** [redacted] disconnected the call Since receiving ** [redacted] ’s complaint, Nutrisystem has contacted ** [redacted] and issued her a FedEx label to return the third order that was shipped to her (at no cost to her) Once the order has been returned to Nutrisystem, a full credit in the amount of $will be issued to ** [redacted] In addition, Nutrisystem has cancelled ** [redacted] ’s Auto-Delivery program ** [redacted] will not be receiving any further orders from Nutrisystem If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc: [redacted]

June 7, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received on May 13, Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive On April 12, [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) [redacted] submitted her order and agreed to the terms and condition prior to her purchase [redacted] was shipped her first order on April 13, On April 30, 2016, [redacted] was sent an email indicating her second order was being processed for her [redacted] went online and delayed her second shipment on April 30, On May 13, 2016, [redacted] contacted Nutrisystem requesting the cancellation of her Auto-Delivery program [redacted] was informed that she would be charged $if she chose not to accept and pay for her second shipment under the terms of the auto-delivery program [redacted] ***’s program was cancelled and she was charged the $cancellation fee in accordance with the terms and conditions of the auto-delivery program [redacted] is not due a refund for the charge If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

December 7, 2016Dear [redacted] ***, The complaint submitted by [redacted] was received on November 30, On November 27, 2016, [redacted] enrolled online in the Nutrisystem® auto-delivery program [redacted] then went back online to change her order However, the change was for her second shipment and not the first shipment After calling and explaining that she received an auto-delivery confirmation that her 28-day order was shipped, and that she changed it to lunches and snacks, [redacted] decided to cancel her order The call was reviewed and [redacted] should have been told that she would receive her money back as she was under the guarantee period [redacted] will receive a credit for her entire order less $return shipping, upon receipt of her returned non-frozen food A customer service representative has provided a return label to [redacted] for this purpose If you have any further questions, please do not hesitate to contact me at ###-###-####, by email to [email protected], or you may write me at the address set forth above Sincerely,Jacqueline M***Corporate Paralegal

October 21, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] , The complaint submitted by ** [redacted] on October was received in my office on October 6, and has been forwarded to me for response According to Nutrisystem’s records, [redacted] enrolled in the Nutrisystem Auto-Delivery Program on February 18, With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### [redacted] has been receiving orders since February 18, 2013, with the last order being shipped to her on July 17, After [redacted] received her order dated July 17, 2014, [redacted] delayed her next Auto-Delivery order until October 17, According to Nutrisystem’s records [redacted] contacted Nutrisystem via telephone on October 6, The Customer Service Representative that [redacted] spoke with indicated that [redacted] began to use profanity when the Customer Service Representative inquired as to how [redacted] did on the program [redacted] then requested to speak to a supervisor, however [redacted] disconnected the call before it was transferred to supervisor [redacted] later contacted Nutrisystem via email indicating that the Customer Service Representative she spoke with refused to cancel her Auto-ship without [redacted] completing a survey Nutrisystem cancelled [redacted] ’s Auto-Delivery Program at this time A voicemail was left for [redacted] on October 7, at 2:09:PM indicating that her Auto-Ship was cancelled It is standard practice for Customer Service Representatives to inquire as to how our customers did on the program if they should call into cancelIt is not mandatory that Nutrisystem customers answer the questions, although it helps Nutrisystem to better the programWe are sorry if [redacted] felt that she had to answer the questions in order to have her Auto-Delivery Program cancelledWe wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I called to cancel the system and stated twice that I was going to start cooking myself The representative asked me after how much weight I lost I told her lbs and then said I have been working out She immediately exclaimed, in way to suggest that she was questioning my commitment to the program, "you've been working out?!" I said yes and she said, in a short chastising manner, "the average weight loss is lbs" I felt, by her tone of voice, that she was purposefully trying to be unsympathetic and accusatory She gave me her name: DanielCustomers should not have to be subjected to any representative's scolding just because they may feel that they aren't reprehensible

July 2, 0pt"> Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] , The complaint filed by ** [redacted] was received in my office on June 25, and was forwarded to me for response The Fast 5+™ kit is a special introductory week of food which is included with a customer’s first 28-Day Nutrisystem® order The Fast 5+™ kit is designed to help our customers lose lbsplus inch of their waist during the first week of the program It is clearly stated on all Nutrisystem advertising the Fast 5+ ™ kit is included as part of the 28-Day program Nutrisystem does not feel that this advertising is misleading The definition of included is “to make something a part of something” Nutrisystem clearly indicates that the Fast 5+™ kit is a part of the four (4) weeks of food our customers receive In regards to Nutrisystem advertising to men and women Nutrisystem has advertising that is targeted to both men and women which differentiates between the different program prices The men’s program includes an additional snack item which accounts for the cost difference Nutrisystem cannot always determine the sex of the individual who is receiving the advertisement All Nutrisystem emails direct our customers back to the Nutrisystem website The website clearly displays the different program prices for both men and women While Nutrisystem disagrees with **Santoro’s assessment of its advertising we appreciate his feedback If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

September 3, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on August 27, and has been forwarded to me for response According to Nutrisystem’s records, on March 27, [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery [redacted] was shipped her first order on March 30, On April 17, 2015, [redacted] was sent an email indicating her second order was getting ready to be shipped to her On April 23, 2015, [redacted] was shipped her second order On May 16, 2015, [redacted] contacted Nutrisystem to cancel her Auto-Delivery program [redacted] did not request to return any unused food products at this time [redacted] ’s Auto-Delivery program was cancelled as requested Nutrisystem has both a day Money Back Guarantee and a day Return Policy in place in the event our customers are not satisfied with the program (please see attached) It has been over four (4) months since [redacted] received her last order [redacted] is not eligible for the day Money Back Guarantee or the day Return Policy Nutrisystem cannot accept any products from [redacted] for return and cannot issue [redacted] a refund We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

August 15, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attention: Ms [redacted] Re: [redacted] , Case# [redacted] Dear Ms***, The complaint filed by [redacted] [redacted] was received in my office on August 1, After reviewing [redacted] ’s complaint, I contacted our Customer Service Department to determine if they had a listing for [redacted] or the email address [redacted] Nutrisystem was not able to locate a profile for Ms [redacted] in its database based on the information that Ms [redacted] provided in her complaint However, Nutrisystem has placed Ms [redacted] ’s email address on its own “Do Not Email” list We ask that Ms [redacted] allow for 7-days for our systems to update accordingly If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Nutrisystem, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The "profanity" they claim that was used was one mild word only said when I was point blank told they would not cancel my autoship without my participating in their survey even after I explained to them I could not, because I have a disabled child in my care and did not have timeTheir response to me claims they do not require itNutrisystems did finally cancel my autoship after I emailed the company Regards, [redacted]

May 10, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear Ms***, The complaint submitted by Mrs [redacted] [redacted] was received on April 25, Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive On April 1, Mrs [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) Mrs [redacted] submitted her order and agreed to the terms and condition prior to her purchase Mrs [redacted] ’s order was shipped to her on April 5, Mrs [redacted] contacted Nutrisystem on April 20, (less than days after the delivery of his first order, but prior to paying for his second consecutive week order) requesting the cancellation of his Auto-Delivery programMrs [redacted] was informed that she was within the day Money Back Guarantee and could return the food for a full refund (less shipping) Mrs [redacted] was informed that she would be charged $if she didn’t return the food for a refund Mrs [redacted] indicated that her and her husband lost most of the weight they wanted to lose on their first month so there would be no reason for her to return any portion of the food Mrs [redacted] ’s program was cancelled and she was charged the $cancellation fee in accordance with the terms and conditions of the auto-delivery program Mrs [redacted] is not due a refund We wish Mrs [redacted] all the best If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

I have had multiple calls from Nutrisystem marketing peopleI have asked them on occasions to take me off their list and that I am not interestedThey continue to call and harass meThey called yesterday and they called again todayI am tired of telling their representatives to not call me any moreWhat do I have to do to get them to quit calling meEnough is enough

the worst, most disorganized, poorly run company I have ever spdealth with in years I placed an order , verified it 4.times addres, etc and bc they send no shpin notices or details of shipment not that their cus serv pople have any idea of what contact means! Still on a $50+ order of cinnamon rolls they sent thm to an address I was at in 1999, I got no apologies , spent hrs trying to find a sollution bc they argued the pckage was left at the front doordidn't say the front door of avery OLD address The tried to send another one but would not overnight it bcthey didn't know how to do that even though this order was frozen items!! days turn around for frozen items!, Real healthy , huh! I asked for a refund of $50+which I have not seen in my bank acct The$was for cinnamon rolls each 2"x2" ($a piece,) not a very good deal with a very disreputable company!

April 13, 2017Dear [redacted] ***:The complaint submitted by [redacted] was received in my office on April 10, 2017.On January 12, purchased the NutriSystem® auto-delivery program at www.nutrisystem.com We are surprised that [redacted] had any issues with any of her orders, as our records do not indicate [redacted] experienced any problem with her food deliveries and/or food content.Please be advised NutriSystem takes product safety and claims related to product safety very seriously and has policies and procedures in place to respond to any product claims We will have a customer service representative reach out to [redacted] immediately to gather any and all pertinent information Please be assured this matter will be investigated to resolution Sincerely, Jacqueline M*** Corporate Paralegal

October 10, Revdex.com Of Metro Washington DC and Eastern PennsylvaniaAttn: [redacted] ***John FKennedy Blvd., Suite 1330Philadelphia, PA Re: [redacted] ***, Case# [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on October 3, On September 12, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the regular one-time rate of a 4-week plan with an auto-delivery purchaseOur customers also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping (please see the attached Money Back Guarantee) If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted her order and agreed to the terms prior to purchasing [redacted] received her first order on September 16, On September 22, [redacted] contacted Nutrisystem requesting the cancellation of her auto-delivery program The customer service representative that responded to [redacted] ***’s email informed [redacted] that she was eligible for the Nutrisystem Money Back Guarantee (attached) and she could return the products she had for a refund The CSR incorrectly informed [redacted] that if she wanted to cancel her auto-delivery program and chose not to return the food products she had left she would be charged $for the auto-delivery discount [redacted] responded indicating she did not want to return the products, she wanted to cancel her next order and she didn’t expect to be charged the $cancellation fee Nutrisystem further responded that [redacted] should contact the Customer Service Department via telephone to process her cancellation request [redacted] ***’s Auto-Delivery program was cancelled on October 2, and [redacted] was charged the $cancellation fee Because [redacted] contacted Nutrisystem within the day Money Back Guarantee, no further charges should have been made to [redacted] ***’s account We apologize that [redacted] was erroneously charged the $cancellation fee Nutrisystem issued [redacted] a refund for the $cancellation fee on October 10, [redacted] should see the credit applied to her account within 5-business days depending on her financial institution We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth aboveSincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not have [redacted] [redacted] so I am unable to open the business's response; however, I returned all the unwanted food from Nutrisystems and have received a full refund on my CC.So I am pleased and consider this resolved.Thank you for you helpRegardsJoe B [redacted] Colorado springs, CO

August 10, 2016Dear [redacted] ***,The response from [redacted] was received on July 27, 2016.We are sorry to hear that [redacted] was not satisfied with her weight lossAs indicated in my initial response, Nutrisystem offers a Money Back Guarantee in the event our customers are not satisfied with the programOur customers are required to contact Nutrisystem within days receipt of their order in order to obtain a refund under the Money Back Guarantee [redacted] first contacted Nutrisystem on March 24, about her weight loss (nineteen (19) days after she received her initial shipment)The representatives that [redacted] spoke with were not trying to prevent [redacted] from obtaining a refund under the Money Back Guarantee [redacted] initially contacted Nutrisystem after the Money Back Guarantee was overThe representatives merely made several suggestions to help [redacted] since she was having trouble with her weight loss.If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above.Sincerely,Donna DCorporate Paralegal

March 23, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] The complaint submitted by ** [redacted] was received in my office on March 7, [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephone on February 5, Our customers have the option to choose a customized plan which allows our customers to choose the individual food products they receive or they can choose a favorites plan which includes a pre-selected variety of Nutrisystem® meals [redacted] chose the Women’s Basic Favorites Plan [redacted] did not choose the customized food plan and she was not charged for it [redacted] also enrolled with a promotional offer that gave her an additional free week of food with her orders The promotional free week is not customizable Please see [redacted] ’s order details attached [redacted] was shipped her first order on February 8, On February 26, 2016, [redacted] was sent an email indicating her second order was being processed for her [redacted] ’s second order included the Women’s Basic Favorites Plan, the Select day frozen package and the non-customizable promotional free week of food On March 3, 2016, [redacted] was shipped her second order On March 3, 2016, [redacted] contacted Nutrisystem indicating she was having difficulty customization her next order which was due to ship on March 29, The customer service representative that [redacted] spoke with applied a $coupon to her March 29, 2016, informed [redacted] that she could not customize the promotional free week of food, but could customize the rest of her order for an additional $ [redacted] contacted Nutrisystem on March 5, again indicating she was still having difficulty with customizing her order [redacted] indicated that her free week of food disappeared from her order while she was customizing her next order and the price wasn’t correct The representative adjusted the price of [redacted] ’s order and informed her that the promotional free week of food would be shipped with her next order On March 7, 2016, Nutrisystem received a Consumer Affairs complaint from [redacted] regarding the free week of food that was to be sent with her March 29, order [redacted] would have received the promotional free week of food (non-customizable) with her third order that was due to be sent to her on March 29, However, in the spirit of good consumer relations, Nutrisystem sent [redacted] a separate free customized week of food on March 8, On March 9, 2016, [redacted] contacted Nutrisystem and canceled her Auto-Delivery program [redacted] was never charged for customization, was given multiple coupons to adjust her price and sent a free week of customized food Nutrisystem did everything possible to address the issues that [redacted] was having regarding customizing her third order before she cancelled the program We are sorry that we were not able to satisfy [redacted] and we wish her continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

April 7, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] ** [redacted] was received on March 17, On February 21, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted under the Terms and Conditions on the site (please see attached) The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) ** [redacted] submitted his order and agreed to the terms prior to purchasing ***’s order was shipped to him on February 22, On March 16, 2016, ** [redacted] contacted Nutrisystem he wanted cancel his Auto-Delivery Program because he was not satisfied with his weight loss ** [redacted] was informed he would be charged a $early cancellation fee in accordance with the terms and conditions of the Auto-Delivery program he chose to cancel before accepting and paying for his second order ***’s Auto-Delivery Program was cancelled and he was charged the $cancellation fee ** [redacted] did not indicate he had any concerns with sodium or health issues when he called to cancel the program All Nutrisystem plans are designed to deliver sodium levels that are in line with dietary recommendations for a healthy population, which are set at = mg/daily (USDA Dietary Guideliens for Americans 2015-2020) The consumption of food that ** [redacted] provided in his complaint is not correct The maximum contribution of any one Nutrisystem entrée would have towards the daily sodium intake is 26% Not the 55% ** [redacted] indicated In addition, Nutrisystem does not currently offer any plans that include meals + snacks + shakes If ** [redacted] was concerned about his sodium intake Nutrisystem counselors are available to work with our customers to customize their plans so that lower sodium meals and grocery food additions are selected Nutrisystem could have worked with ** [redacted] to customize his next order so that it was lower in sodium for him Nutrisystem has two different policies in place for our customers to get a refund in the event that they are not satisfied with the program NutriSystem offers a day money back guarantee in which our customers can try our foods for days and if they are not satisfied for any reason they can return the remaining weeks of food for a full refund, less shipping Nutrisystem also offers a Return Policy in which our customers can return any unopened food item within days of receipt of their order for a full refund, less shipping (I have enclosed copies of these policies for your review)** [redacted] did not indicate he wanted to return any food when he cancelled his Auto-Delivery program We are sorry that ** [redacted] was not satisfied with the program In the spirit of good consumer relations Nutrisystem issued ** [redacted] a credit for the $cancellation fee ** [redacted] should see the credit applied within 5-business days We wish him continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]