Nutrisystem

I would like to file a complaint against Nutrisystem's advertising techniquesI recently purchased the Nutrisystem for what I thought was a month trail for meHowever, I find out that my account was charged again for a second delivery because the promotion I signed up for was for auto deliveryIn order for me to get the discounted rate I apparently signed up for two mandatory shipmentsThe issue with this is that it was not clear during the purchasing process and their was no additional correspondence confirming my supposed month shipment of this orderI have seen other companies who require the auto-delivery for this however, it is made clear in the purchasing processI think they are running a deceptive campaign about sales by not being clear upfront what you are signing up for

August 20, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: MsAlyssa Raiche John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] , The complaint submitted by Mr [redacted] on August 12, was received in my office on August 12, and has been forwarded to me for response According to Nutrisystem’s records, on July 4, [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] also indicated that he read and accepted the Terms and Conditions when he submitted his order for processingThe checkout page also clearly indicates that [redacted] received an Auto-Delivery discount Please see the attached example of what [redacted] saw prior to submitting his order [redacted] was shipped his first order on July 8, On August 1, 2014, [redacted] was sent an email indicating that his second order was being processed for him On August 5, 2014, [redacted] ’ second order was shipped to him [redacted] contacted Nutrisystem on August 5, and indicated he did not realize that he was on Auto-DeliveryHe indicated he did not want the second order that was in transit to him [redacted] was provided with return instructions and informed that he would be charged for the discount he received on his first order ($78.43) if he chose to return the second order he receivedThe ready-portion of [redacted] ’ order was returned to Nutrisystem on August 13, and he was issued a $ The frozen portion of [redacted] ’ order was returned to Nutrisystem on August 14, and he was issued an additional credit of $to give [redacted] a full refund for the second order [redacted] was not charged $for the discount he received on his first order Under the terms and conditions of the Auto-Delivery Program that [redacted] enrolled in [redacted] was required to purchase two (2) orders in order to receive the discounted price that he received on his first order As indicated above this information is posted on the website and [redacted] indicated he agreed to the Terms and Conditions of the program when he submitted his order However, [redacted] was never charged for the discount he received He received a full refund in the amount of $for the second order that was shipped to himWe wish [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

...these people SPAM your email...where you can't 'unsubscribe' and send it from an email that is 'unvailidated' and sell your adress to other spamers

February 22, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] The complaint submitted by ** [redacted] was received on February 8, On January 21, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) [redacted] submitted her order and agreed to the terms prior to purchasing [redacted] ’s order was shipped to her on January 25, On February 7, 2016, [redacted] contacted Nutrisystem about cancelling her program due to finances [redacted] was informed that she would be charged $if she chose to cancel before accepting any paying for her second order [redacted] indicated that she would think about it and call back [redacted] did not indicate she wanted to return any of the unused food products at this time [redacted] is still eligible to return the unused food products that she has under the day return policy (please see attached) In order to return the products and obtain a refund she must contact Nutrisystem at ###-###-#### on or before February 26, Since [redacted] indicated she was not satisfied with the program, Nutrisystem has cancelled her auto-delivery program and waived the $cancellation fee in the spirit of good consumer relations We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

August 12, Revdex.com Of Metro Washington DC and Eastern PennsylvaniaAttn: [redacted] ***John FKennedy Blvd., Suite 1330Philadelphia, PA Re: [redacted] , Case# [redacted] Dear [redacted] ***, As you are aware Nutrisystem records all calls for quality assurance and training purposes The calls when [redacted] contacted Nutrisystem were reviewed after receiving [redacted] ’ complaint [redacted] initially contacted Nutrisystem on July 14, after receiving the frozen portion of his order [redacted] indicated one of his desserts received was melted The representative that [redacted] spoke with was apologetic and informed [redacted] that he could not send him a replacement for one (1) item, but he could issue him a coupon for the melted item [redacted] agreed and the coupon was applied to his account On July 26, [redacted] contacted Nutrisystem to request the cancellation of his next order and account [redacted] indicated that he wanted to cancel because some of the items he received in his first shipment were crushed The representative provided [redacted] with the option to customize his next order and she informed him that she could apply a discount to his next order because of the crushed items The representative also offered to move up the next ship date so [redacted] would get his shipment sooner [redacted] declined and requested the cancellation of his program at which point the representative informed [redacted] that he would be charged a $cancellation fee if he chose to cancel his auto-delivery program before accepting and paying for his second order [redacted] then requested to speak to a supervisor The representative acknowledged [redacted] ’s request and said “I’ll see who I have available, but it may take a moment” The representative continued to speak to [redacted] as she attempted to contact a supervisor While speaking with [redacted] , the representative realized that [redacted] was still within the Nutrisystem Day Money Back Guarantee (please see the Day Money Back Guarantee attached) [redacted] was given the option to return the foods for a full refund and he accepted The representative confirmed that his program was cancelled and indicated [redacted] would be receiving a confirmation of his cancellation via email along with a return label The label and confirmation email were sent to [redacted] on July 26, Nutrisystem does not show that [redacted] has returned the shipment he received to date [redacted] has until August 25, to return the shipment to Nutrisystem using the label that was issued to him Nutrisystem has attempted to contact [redacted] regarding his complaint on two occasions via telephone, but we have been unable to reach him Please ask [redacted] to contact Nutrisystem at ###-###-#### if he has any questions about returning his order If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth aboveSincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

May 11, RevDex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear Ms***, The complaint submitted by Mr [redacted] was received on April 27, Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive On March 4, Mr [redacted] purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US) By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page) Mr [redacted] submitted his order and agreed to the terms and condition prior to his purchase Mr***’s order was shipped to him on March 8, On March 25, Mr [redacted] was sent an email indicating his second order was being processed for him On April 5, Mr***’s second order was shipped to him On April 6, 2016, Mr [redacted] contacted Nutrisystem via telephoneNutrisystem records all calls for quality assurance and training purposes and has reviewed that call Mr [redacted] requested that the representative recall the order that was in transit to him and indicated that he had only purchased a one-time order The representative reviewed Mr***’s account and informed him that he enrolled in the auto-delivery program and his second order was already in transit to him The representative informed Mr [redacted] that she could not recall the package and provided him with refusal instructions Mr [redacted] was not properly informed that he would be charged a $cancellation charge and a return shipping charge of $if he chose not to accept the package and pay for it under the terms and conditions of the auto-delivery program We apologize that this information was not properly conveyed to Mr*** Nutrisystem is issuing Mr [redacted] a credit in the amount of $for the cancellation charge and return shipping Mr [redacted] should see the credit applied to his account within 7-business days depending on his financial institution We wish Mr [redacted] continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to dd [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

June 4, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on June 1, and has been forwarded to me for response After reviewing ** [redacted] ’ complaint I contacted our Customer Service Department to determine if they had a listing for ** [redacted] or his email address [redacted] @ [redacted] .com According to Nutrisystem’s records, ** [redacted] created a profile on Nutrisystem’s website using the above referenced email address on May 7, at 5:18pm This prompted Nutrisystem to begin sending marketing emails to ** [redacted] “on an established business relationship” under current Telemarketing Rules However, any request to unsubscribe from a customer is handled immediately, but it usually takes 7-day to go through our internal systems and update accordingly Nutrisystem customers’ are informed of the time it takes to be removed via a reply email once they unsubscribe from the site Nutrisystem has no record of ** [redacted] opting out of emails from Nutrisystem Nor does Nutrisystem have a record of ** [redacted] contacting Nutrisystem via telephone or email to request that Nutrisystem remove him from its email list Since receiving ** [redacted] ’ complaint Nutrisystem has put ** [redacted] and his email address on its “Do Not Email” list We ask that ** [redacted] allow 7-business days for our internal systems to update accordingly We apologize to ** [redacted] for any inconvenience this has caused him, please be assured that he will not be receiving any further emails from Nutrisystem If you have any further questions, please do not hesitate to contact me at [redacted] , or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

July 12, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on June 22, [redacted] placed her initial order via telephone with a Nutrisystem customer service representative on February 1, [redacted] ordered the Nutrisystem Uniquely Yours Program The Uniquely Yours Program includes ready to go and frozen food products and our customers choose the food products they want [redacted] chose the food products she wanted and the representative placed the order for [redacted] [redacted] received her first shipment on February 5, On February 5, 2016, [redacted] contacted Nutrisystem indicating the shipment received was incorrect [redacted] indicated she wanted the same program as her dad and her order was not customized with the products she selected The representative [redacted] spoke with submitted a request to have the products that [redacted] was missing shipped to her at no charge to [redacted] The ready to go products were shipped to [redacted] on February 12, That same day (February 12, 2016) [redacted] contacted Nutrisystem to obtain the status of her replacement items The representative that [redacted] spoke with reviewed the replacement orders with [redacted] and [redacted] indicated they were incorrect The representative cancelled the frozen portion of [redacted] ’s replacement order, but she was unable to stop the ready to go portion of [redacted] ’s replacement orders [redacted] received the ready to go portion of the replacement order on February 16, A new replacement order for the ready to go portion of [redacted] ’s order was placed at no charge to [redacted] , However, in error, the representative did not submit a new frozen replacement order Several representatives have spoken with [redacted] , however they have been unable to get [redacted] ’s order corrected to include all of the products she wanted We apologize that [redacted] experienced so many problems with her order [redacted] filed a dispute with her credit card company regarding the charge for the initial order she placed, if [redacted] ’s credit card company does not approve the refund, Nutrisystem will directly issue [redacted] a refund We wish [redacted] continued success with her weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

April 29, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] , The complaint submitted by ** [redacted] was received on April 16, and has been forwarded to me for response According to Nutrisystem’s records, on February 13, **and [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where **and [redacted] enrolled in the program **and [redacted] indicated that they read and accepted the Terms and Conditions when they submitted their orders for processingThe checkout page also clearly indicates that **and [redacted] received an auto-delivery discount on their ordersPlease see the attached example of what **and [redacted] saw prior to submitting their orders ** [redacted] was shipped his first order on February 16, [redacted] was shipped her first order on March 11, ( [redacted] delayed her first order) ** [redacted] was sent an email indicating that his second order was beginning to be processed for him on March 28, On April 1, 2015, ** [redacted] contacted Nutrisystem to cancel his Auto-Delivery Program ** [redacted] was informed that he would be charged for the discount he received on his first order ($102.79) if he chose to cancel his Auto-Delivery program before accepting and paying for his second order ** [redacted] ’s Auto-Delivery Program was cancelled and he was charged $ Nutrisystem records calls for quality assurance and training purposes On April 7, 2015, ** [redacted] contacted Nutrisystem to cancel [redacted] ’s account ** [redacted] was informed that his wife would be charged for the discount she received on her first order ($84.99) if she chose to cancel her Auto-Delivery program before accepting and paying for her second order [redacted] ’s Auto-Delivery Program was cancelled and she was charged $ During the call ** [redacted] became insistent that the terms of the Auto-Delivery Program were not posted on the website and he requested to speak to a supervisor The Customer Service Representative put ** [redacted] on a brief hold The Customer Service Representative’s supervisor was not immediately available, however the Customer Service Representative was informed that she could refund the charges associated with the cancellation to **and [redacted] ** [redacted] questioned how long the refund would take and he was informed that the refund could take up to business daysThe Customer Service Representative asked if there was anything else and ** [redacted] indicated no and thanked the Customer Service Representative** [redacted] did not indicate that he wanted to return any unused food products during the call Under the terms and conditions of the Auto-Delivery Program that **and [redacted] enrolled in **and [redacted] were required to purchase two (2) orders in order to receive the discounted price that they received on each of their first orders As indicated above this information is posted on the website and **and [redacted] indicated they agreed to the Terms and Conditions of the program when they submitted their orders Nutrisystem offers a day Money Back Guarantee Nutrisystem clients can try the Nutrisystem program for days and if they are not completely satisfied they can contact Nutrisystem within days of receiving their order and return it for a full refund of their purchase price (please see attached) Under the day Return Policy Nutrisystem clients can return any unused food products they have within days of receiving their order for a refund (please see attached) According to Nutrisystem’s records **and [redacted] did not indicate that they wanted to return any unused food products during the Money Back Guarantee or day return period Nutrisystem cannot offer ** [redacted] a refund for the unused food products his wife hasn’t eaten However, Nutrisystem issued ** [redacted] a credit in the amount of $on April 21, and [redacted] was issued a credit of $on April 21, for the charges that were made to their accounts **and [redacted] should be in receipt of their credits at this time We wish **and [redacted] continued success with their weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

May 22, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] on May 9, was received in my office on May 13, and has been forwarded to me for response According to Nutrisystem’s records, on April 12, [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] also indicated that she read and accepted the Terms and Conditions when she submitted her order for processing Please see the attached example of what [redacted] saw prior to submitting her order [redacted] was shipped her first order on April 15, On May 2, 2014, [redacted] contacted Nutrisystem and indicated she wanted to cancel her Auto-Delivery Program The Customer Service Department informed [redacted] that she would be charged for the discount she received on her first order ($110.10) if she cancelled her Auto-Delivery Program before accepting and paying for her second order [redacted] ’s Auto-Delivery Program was cancelled and [redacted] was charged $ Under the terms and conditions of the Auto-Delivery Program that [redacted] enrolled in [redacted] was required to purchase two (2) orders in order to receive the discounted price that she received on her first order As indicated above this information is posted on the website and [redacted] indicated she agreed to the Terms and Conditions of the program when she submitted her order However, in the spirit of good consumer relations Nutrisystem has issued [redacted] a credit in the amount of $for the charges that were made to her account We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc: [redacted]

June 6, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint filed by ** [redacted] submitted May 23, was received in my office on May 28, and has been forwarded to me for response After reviewing ** [redacted] ’s complaint I contacted our Customer Service Department to determine if they had a listing for ** [redacted] or his email address [redacted] ** [redacted] ’s email address is not registered with Nutrisystem and Nutrisystem has no profile for ** [redacted] in its database Based on the information that ** [redacted] provided he appears to be receiving emails from third party which contain some type of Nutrisystem advertising Nutrisystem takes spam emails and the sending of them very seriously Nutrisystem is unable to determine the origin of the emails from ** [redacted] ’s complaint, but if ** [redacted] could forward the actual emails to me, we would be in a better position to determine who the third party is that is sending them In the meantime, Nutrisystem has placed ** [redacted] ’s email address on its own “Do Not Email” list If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal

March 3, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on February 22, According to Nutrisystem’s records, on February 20, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website www.nutrisystem.comOn February 22, [redacted] ’s order was shipped to him On February 23, 2016, [redacted] contacted Nutrisystem via email, indicating that he was unable to apply the [redacted] gift card to his order and his credit card was charged for the full amount of the order [redacted] also indicated he would be unavailable until February 25th or 26th On February 26, 2016, [redacted] contacted Nutrisystem via telephone indicating that he did not want the order that was delivered to him, his order should have been cancelled The Customer Service Representative that [redacted] spoke with informed him that Nutrisystem could send him a label to return the non-frozen food products he received and he would be issued a full refund [redacted] questioned the return of the frozen foods and the representative informed him that Nutrisystem could not take the frozen foods back Before the representative could tell [redacted] he could keep the frozen products or throw them away, [redacted] became irate, yelling and threatening to contact the Revdex.com and Attorney General’s Office Shortly thereafter the phone call was disconnectedNutrisystem sent [redacted] a return label (at no cost to him) to return the non-frozen food products to Nutrisystem at this time On March 1, 2016, [redacted] sent Nutrisystem an email indicating that he was going to throw the non-frozen food away unless Nutrisystem sent someone to pick up the package Nutrisystem replied to [redacted] , indicating someone from [redacted] would pick up the package [redacted] was also informed that he was issued a full credit for the order that he received Nutrisystem is not able to determine what was said between [redacted] and the representative he spoke with via chat Customer service is very important to us Nutrisystem does not wish to send unwanted products to its customers via “bait and switch” as [redacted] indicated Nutrisystem incurred the full cost of the order that was shipped to [redacted] when the refund was issued to him In addition, Nutrisystem incurred shipping and handling charges to ship the order and issue the [redacted] label to him [redacted] will not be receiving any further shipments or contact from Nutrisystem in the future If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

November 10, Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] , We are sorry to hear that ** [redacted] was not satisfied with our original response As indicated in the first response ** [redacted] placed his order himself online His order was originally shipped to the address ** [redacted] inputted in [redacted] , OKPlease see the attached shipping invoiceThe shipping address was later updated to [redacted] ***, TX when ** [redacted] contacted Nutrisystem via telephone and spoke to a Customer Service Representative It is unclear as to why ** [redacted] is showing separate charges on his credit card As indicated in the previous response, Nutrisystem issued ** [redacted] a full credit in the amount of $on September 18, Please see the attached transactional information from ***’ account It is possible that ** [redacted] received a provisional credit from his credit card company when he filed the dispute with themNutrisystem provided a response to ***’ credit card company on October 8, indicating that Nutrisystem had already issued ** [redacted] a refund ***’ credit card company may have withdrawn the provisional credit when Nutrisystem provided them with the information showing the credit was issued We suggest that ** [redacted] contact his credit card company directly to obtain clarification on the charges that were made to his account If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

March 29, Revdex.com of Metro Washington DC and Eastern Pennsylvania [redacted] FKennedy Blvd., Suite Philadelphia, PA Attn: Ms [redacted] Re: [redacted] ***, ID [redacted] Dear Ms***, The complaint submitted by Mr [redacted] * [redacted] was received on March 14, On January 15, Mr [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephone With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### Nutrisystem offers both ready to go and frozen food options Mr [redacted] purchased both ready to go and frozen options The Terms and Conditions of the Auto-Delivery Program are posted on the website Mr [redacted] was shipped his first order on January 18, On February 5, Mr [redacted] was sent an email indicating his next order was being sent to him On February 10, Mr [redacted] was sent his second order On March 3, Mr [redacted] contacted Nutrisystem via online chat Mr [redacted] spoke to a representative who erroneously informed Mr [redacted] that he could call to cancel his Auto-Delivery program or he could email Nutrisystem to cancel his Auto-Delivery ProgramNutrisystem cannot immediately respond to emails and requires Nutrisystem customers to call to cancel Mr [redacted] emailed Nutrisystem to cancel his Auto-Delivery program on March 3, However, Mr***’ email was not reviewed by Nutrisystem until March 9, Mr***’ third order was shipped to him on March 8, Mr [redacted] contacted Nutrisystem on March 9, about the order that was in transit to him Mr [redacted] was sent a return label to return the ready to go food products on March 10, Nutrisystem cannot accept frozen food products for return We apologize for the conflicting information that Mr [redacted] received via online chat and via telephone A label was re-sent to Mr [redacted] via email on March 24, Once Mr [redacted] returns the ready to go food products, Nutrisystem will issue Mr [redacted] a full refund for the third order that was shipped to him The frozen food products are Mr***’ to keep We wish him continued success with his weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

[redacted] *** [redacted] The complaint filed by [redacted] was received in my office on April 28, and has been forwarded to me for response According to Nutrisystem’s records, on January 31, [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] indicated that she read and accepted the Terms and Conditions when she submitted her order for processing [redacted] was shipped and charged for her first order in the amount of $on February 3, [redacted] contacted Nutrisystem on February 5, indicating she had just received her order A weight loss counselor reviewed the program and food items with [redacted] at this time On February 14, 2015, [redacted] contacted Nutrisystem to return the first order that was shipped to her [redacted] was provided with return instructions [redacted] also enrolled in the Nutrisystem Select Auto-Delivery Program at this time, which is the frozen food product line that Nutrisystem has available [redacted] was shipped her first frozen order on February 17, On March 12, [redacted] was sent an email indicating her second order was being processed for her On March 15, 2015, [redacted] was shipped her second order On March 25, 2015, [redacted] contacted Nutrisystem and spoke to a weight loss counselor [redacted] indicated she had lost inches, but no weight The counselor reviewed [redacted] ’s food history and made several recommendations to [redacted] to help her On April 11, 2015, [redacted] contacted Nutrisystem and cancelled her Auto-Delivery Program We are sorry to hear that [redacted] is not happy with her weight loss Nutrisystem has two different policies in place for our customers to get a refund in the event that they are not happy with the program NutriSystem offers a money back guarantee in which our customers can try our foods for a week and if they are not satisfied for any reason they can return the remaining weeks of food for a full refund, less shipping Nutrisystem also offers a Return Policy in which our customers can return any unopened food item within days of receipt of their order for a full refund, less shipping (I have enclosed copies of these policies for your review)Nutrisystem does not guarantee or offer a refund to our customers in the event that they do not lose weight, as we cannot verify whether our clients have adhered to the program We cannot offer [redacted] a refund because she claimed she did not lose any weight on the program We wish [redacted] the best with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Corporate Paralegal [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This matter has been resolvedThank you for your assistance to this matter Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Nutrisystem's response is nonsenseThe issue has nothing to do with the automatic refill/rebilling There is no [redacted] , there is a [redacted] Different name, different address, recipient of an order made on line by MYSELF using MY credit card They REFUSED to let the owner of the credit card, the sole authorized user of the credit card, to cancel the continuatuon of the order They REFUSED and told me they WOULD commit fraud and bill MY card without MY authorization Prior to [redacted] calling them, I was forced to cancel my credit card so that nutrisystem could not commit premeditated theft of funds This was never [redacted] 's order, or her billing info, it was mine, she was simply the recipient.Nutrisystem's response was totally unacceptable and I stand by my complaint of billing fraud Regards, [redacted]

March 26, [redacted] Dear [redacted] The complaint submitted by [redacted] was received on March 11, and has been forwarded to me for response According to Nutrisystem’s records, on February 23, [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling [redacted] or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call [redacted] If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] indicated that he read and accepted the Terms and Conditions when he submitted his order for processingThe checkout page also clearly indicates that [redacted] received an auto-delivery discount on his orderPlease see the attached example of what [redacted] saw prior to submitting his order [redacted] was shipped his first order on February 26, On March 11, [redacted] contacted Nutrisystem and indicated he wanted to cancel his program [redacted] was informed he would be charged for the discount he received on his first order ($76.49) if he chose to cancel his Auto-Delivery program before accepting and paying for his second order [redacted] ’s Auto-Delivery Program was cancelled and he was charged for the discount he received on his first order ($76.49) Nutrisystem is sorry that [redacted] was not satisfied with the program Nutrisystem has both a Money Back Guarantee and a Return Policy In order for our customers to take advantage of the Money Back Guarantee the customer must contact Nutrisystem within days of delivery of their order and return the remaining non-frozen food back to Nutrisystem in order to receive a full refund (please see the Money Back Guarantee attached) [redacted] is no longer eligible for the Money Back Guarantee but he is eligible to return the unused food products that he has under Nutrisystem’s day return policy (please see the Return Policy attached) If he would like to return any items under the day Return Policy please have him contact Nutrisystem at [redacted] before March 29, Under the terms and conditions of the Auto-Delivery Program that [redacted] enrolled in [redacted] was required to purchase two (2) orders in order to receive the discounted price that he received on his first order As indicated above this information is posted on the website and [redacted] indicated he agreed to the Terms and Conditions of the program when he submitted his order However, in the spirit of good consumer relations Nutrisystem has issued [redacted] a refund for the discount he was charged in the amount of $ [redacted] should see the credit applied to his account within 5-business days depending on his banking institution If [redacted] decides to contact Nutrisystem and return the unused food items that he has Nutrisystem will issue him the appropriate credit If you have any further questions, please do not hesitate to contact me at 215-706-5321, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal [redacted]