Nutrisystem

July 22, New Roman"> Revdex.com of Metro WashingtonDC and Eastern Pennsylvania Attn: ** [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear ** [redacted] , The complaint submitted by ** [redacted] on July 15, was received in my office on July 16, and has been forwarded to me for response According to Nutrisystem’s records, on March 7, ** [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery ** [redacted] was shipped his first order on March 13, On April 4, 2014, ** [redacted] was sent an email indicating that his second order was being shipped to him On April 8, 2014, ***’s second order was shipped to him Please see the attached screenshot “A” On May 2, 2014, ** [redacted] was sent an email indicating his third order was being shipped to him Please see attached screenshot “B” ** [redacted] contacted Nutrisystem via telephone on May 7, 2014, before his order shipped and delayed this order until July 5, On July 1, 2014, ** [redacted] was sent an email indicating his third order was being shipped to him Please see attached screenshot “C” Nutrisystem was not able to obtain payment for this order and ** [redacted] was sent an email to that effect on July 9, On July 11, Nutrisystem was able to obtain payment and on July 14, 2014, this order was shipped to *** On July 14, 2014, ** [redacted] contacted Nutrisystem and indicated he wanted to cancel his Auto-Delivery program and return the third order that was being shipped to him ** [redacted] was provided with instructions to refuse the package and a return authorization number in the event the package was delivered It is unclear as to why ** [redacted] would not have received the email that was sent to him on July 1, regarding the third order being sent to him Nutrisystem received no notice that any of the email notifications sent to ** [redacted] failed ***’s order was returned to Nutrisystem on July 18, and ** [redacted] was issued a full credit in the amount of $for the order he returned ** [redacted] should see the credit applied to his account within 5-business days depending on his financial institution Nutrisystem cannot issue ** [redacted] a credit for the overdraft charge that he indicated he incurred We wish ** [redacted] continued success with his weight loss goals If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc: [redacted]

After several attempts to cancel future orders from Nutrisystems, Inc., they still call and send emails that they will send more products. I have made 5 attempts through emails, on-line chat sites and phone calls to stop their harassment without success. They are a scam and should be penalized for the way the treat customers.

March 11, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Mr [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear Mr [redacted] , The complaint submitted by Ms [redacted] was received on March 3, and has been forwarded to me for response According to Nutrisystem’s records, on January 14, Ms [redacted] enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where Ms [redacted] enrolled in the program Ms [redacted] indicated that she read and accepted the Terms and Conditions when she submitted her order for processing Ms [redacted] was shipped her first order on January 14, On January 28, Ms [redacted] contacted Nutrisystem and indicated she needed to delay her second order due to a family emergency Ms***’s Auto-Delivery was delayed until April 2, On February 23, 2015, Ms [redacted] contacted Nutrisystem and indicated she wanted to cancel her Auto-Delivery Program The customer service representative informed Ms [redacted] she would be charged for the discount she received on her first order ($96.99) if she chose to cancel her Auto-Delivery program before accepting and paying for her second order Ms***’s Auto-Delivery Program was cancelled and she was charged for the discount she received on her first order ($96.99) Under the terms and conditions of the Auto-Delivery Program that Ms [redacted] enrolled in Ms [redacted] was required to purchase two (2) orders in order to receive the discounted price that she received on her first order However, under extenuating circumstances Nutrisystem can waive the fee We are sorry that the representative that Ms [redacted] spoke with was not sympathetic to Ms***’s condition Nutrisystem has since contacted Ms [redacted] and informed her that a refund in the amount of $has been issued to her We wish Ms [redacted] all the best If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

There aren't enough words to describe how Nutrisystem has changed my life I have lost weight with NS when everything else failed for me I weighed pounds and tried everything to lose it After months on NS I had lost pounds and although this may not seem like a lot it meant the world to me! The next couple months I stayed at my same weight because I had to take steroids for an allergy...causing me to eat moreFortunately, I stayed on NS & I didn't gain any backNow I'm back on track and losing againIts so easy...food is great, and convenient

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The facts as outlined by the paralegal are generally correct however small additions And modifications in the facts significantly change the overall storyFirst of all, the dates of delivery are correct as far as I know, but the event details are an interpretation of someone's shorthand methods for recording the phone calls, or at a minimum, interpreted in the best possible light for NutriSystemI would expect nothing lessIt's correct to say I travel a lot and therefor I postponed starting the diet for a few months after receiving the first deliveryWhen I called to cancel the auto delivery I informed Nutrisystems that had delayed starting and if the diet worked for me I would start it up again as I needed foodThere was never any mention of unmotivated, so I assume Nutrisystems is like many large companies and the customer service folks have a drop down of things to select from As an engineer, I like to plan for success and felt that had an appropriate slowdown I my schedule, so started the dietBy the way, I see my doctor regularly and there are no issues with my health that would affect starting a dietAfter starting the diet, I fell illAssuming it was the flu, I Logically stopped the diet and recoveredOf course the flu takes a lot out of a person and it took a while before I felt healthy again and was ready to start the dietBy then it was close to thanksgiving and I decided to postpone starting again until after the holiday I tried again and became ill again, but not to the same extreme as the first timeSo I put the food away planning to start again after ChristmasI was not raised worrying too much about expiration dates and didn't even consider that the packaged food would expireI've always viewed those dates as recommended unless the food gets several months past the dateAnyway, I still had not connected my illness to the food so I never considered calling to complain or to work with a counselor In the spring I tried to use the food again and this is when I made the connectionI tried to eat the food and I became dizzy and nauseated so I put the food away and as time permitted I called to complain The paralegal probably is dedicated to her work as I am, therefor I would be surprised If she didn't understand how priorities workThis was not a priority, and really still isn'tI've already decided the $I paid is gone and not recoverable, I'm simply making sure this experience is documentedThis was a horrible experience, and I'll admit I didn't do anything to help make it a better one when I did not prioritize on itI hoped that NutriSystem would stand behind the product but I didn't expect it I used very little Of the food, mostly the snack bars and suchI still have all of my unused foodI offered to send it back to Nutrisystems and was told to just write down everything I have leftSpending more time on this seems to me to be a waste of timeAs I noted in my complaint, I have the experience with NutriSystem that I have, and I will tell others about it My complaint is legitimate and you are correct, I didn't read the fine print and probably did not follow your written warranties or whatever you decided to send as an attachmentDidn't read it and probably never willPlease understand that at this point I'm not trying to win anythingBut I won't retract my complaint either Do what you want with the informationThrow it away if you have no interest in understanding why your food made me sickYou're choiceIt's unfortunate that NutriSystem decides to send items like this to a legal professional, trained to be adversarial, rather than to Someone who is interested in finding a solutionbut I understand that's the system we have in this countryRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] ***to me They told me that in order to get a refund I had to have days of food left I still have food left Regards, [redacted]

October 3, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] , The complaint submitted by ** [redacted] on September 16, was received in my office on September 17, and has been forwarded to me for response After reviewing ***’s complaint I contacted our Customer Service Department to determine if they had a listing for ** [redacted] or his email address [redacted] According to Nutrisystem’s records, ** [redacted] created a profile on Nutrisytem’s website on August 17, at 3:38pm This prompted Nutrisystem to begin sending marketing emails to ** [redacted] “on an established business relationship” under current Telemarketing Rules However, any request to unsubscribe from a customer is handled immediately, but it usually takes 7-day to go through our internal systems and update accordingly Nutrisystem customers’ are informed of the time it takes to be removed via a reply email once they unsubscribe from the site Nutrisystem has no record of ** [redacted] opting out of emails from Nutrisystem Nor does Nutrisystem have a record of ** [redacted] contacting Nutrisystem via telephone or email to request that Nutrisystem remove him from their email list Since receiving ***’s complaint Nutrisystem has put ** [redacted] and his email address on its “Do Not Email” list We ask that ** [redacted] allow 7-business days for our internal systems to update accordingly We apologize to ** [redacted] for any inconvenience this has caused him, please be assured that he will not be receiving any further emails from Nutrisystem If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

April 21, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: ** [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear ** [redacted] , The complaint submitted by ** [redacted] on April 5, was received in my office on April 11, and has been forwarded to me for response On April 9, 2014, Nutrisystem was contacted by the [redacted] Police Department indicating ** [redacted] * [redacted] ’s credit card had been used to fraudulently place an order from Nutrisystem Nutrisystem searched its database and determined that the credit card number that ** [redacted] provided to the [redacted] Police Department was used to place an order from NutrisystemThe order was shipped to the recipient on December 19, The order was not sent to ** [redacted] or the address she provided in her complaint and the order was not returned to Nutrisystem Nutrisystem sent the order to the recipient in good faith and was not aware that the order was fraudulent until Nutrisystem was contacted by the [redacted] Police Department Based on the request from the [redacted] Police Department they have identified two (2) suspects in the case Nutrisystem provided the [redacted] Police Department with all of the records that Nutrisystem has on file in connection with ** [redacted] ’s credit card on April 15, to aide them in their investigation Nutrisystem cannot issue ** [redacted] a refund as the order was sent to the recipient in good faith and was not returned to Nutrisystem As with most retail businesses, ** [redacted] will need to contact her credit card institution directly and inform them that fraudulent charges were made to her account Most credit card companies have departments dedicated to fraud and fraud prevention to assist their customers If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, [redacted] Senior Corporate Paralegal Cc: [redacted]

March 4, New Roman"> Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received on February 22, On January 31, 2016, [redacted] enrolled in the NutriSystem Auto-Delivery Program via telephone With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) When our customer’s enroll via telephone our customer’s authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee [redacted] should have been informed of the terms and conditions when she placed her order [redacted] ’s order was sent to her on February 1, On February 22, 2016, [redacted] contacted Nutrisystem to cancel her auto-delivery program before she received her second shipment She was then charged the $cancellation fee in accordance with the terms and conditions of her purchase of the 4-week auto-delivery program Nutrisystem records all calls for quality assurance and training purposes [redacted] did indicate she needed to cancel because of a family issue Nutrisystem recognizes that there are extenuating circumstances which could affect our customers and their weight loss program We are sorry that the representative that [redacted] spoke with was not sympathetic to her situation Nutrisystem has issued [redacted] a credit of $in the spirit of good consumer relations We wish [redacted] all the best If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

Please see attached

September 29, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by ** [redacted] was received in my office on September 21, and has been forwarded to me for response According to Nutrisystem’s records, on September 1, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] indicated that she read and accepted the Terms and Conditions when she submitted her order for processing [redacted] ***’s first order was shipped to her on June 9, Nutrisystem records all calls for quality assurance and training purposes and has reviewed the call when [redacted] contacted Nutrisystem to cancel her program On September 20, 2015, [redacted] contacted Nutrisystem to cancel her Auto-Delivery Program [redacted] was informed that she would be charged for the discount she received on her first order ($104.60) if she chose to cancel before accepting and paying for her second order [redacted] confirmed that she still wanted to cancel her order and the representative she spoke with proceeded to cancel her order [redacted] then asked when the fee would be charged to her account and the representative informed her it would be charged now [redacted] indicated she didn’t have enough money in the account to cover the charge and indicated her bank would charge her The representative put [redacted] on a brief hold and contacted a supervisor to find out if they charge could be cancelled and put on another card, however there was no way for the representative to cancel the charge The representative that [redacted] spoke with to cancel her Auto-Delivery program did inform [redacted] that she would be charged for the discount she received on her first order We apologize to [redacted] if it was not made clear that the charge would be immediate In the spirit of good consumer relations Nutrisystem issued [redacted] a refund for the $charge that was made to her account [redacted] should see the credit applied to her account within 7-business days We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

March 15, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on February 29, On February 16, [redacted] enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US) By clicking the Submit My Order, customers authorize us to automatically charge and ship their order every weeks unless they cancel If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee If they cancel any time after they receive their second month there is no fee After reading this language, customers click to “submit their order” The terms and conditions of the auto-delivery program are also posted throughout the website [redacted] submitted his order and agreed to the terms prior to purchasing [redacted] ***’s order was shipped to him on February 17, As with all customer service departments, there will be times when the call volume is higher or lower When the call volume is higher, our customers may wait a little longer to reach a representative However, Nutrisystem continuously monitors telephone hold time to ensure customer satisfaction According to Nutrisystem’s records [redacted] called the customer service department on March 26, to cancel his Auto-Delivery Program Nutrisystem was experiencing an unusually high call volume that day and [redacted] waited for minutes before his call was answeredWe apologize to [redacted] for the delay in getting his call answeredIt is highly unusual that our customers have to wait that long for their call to be answered [redacted] ’s call was ultimately answered and he did speak to a customer service representative to cancel his Auto-Delivery Program Nutrisystem reviewed this call [redacted] did inquire about returning the non-frozen products he had for a refund under the Money Back Guarantee However, after discussing his options with the representative he ultimately decided to keep the first order he received The customer service representative agreed to waive the $cancellation fee and apologized for the delay in getting [redacted] ’s call answered Based on the telephone call review, it appears that [redacted] was not satisfied with the call wait time, but he was satisfied with the outcome of the call If this is not the case, we ask that [redacted] respond to us through the Revdex.com and someone from the Customer Service Department will contact him within business days If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: Denise B [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The individual who contacted me from Nutrisystem was helpful, and also offered me a fixed discounted price for all of my orders moving forwardAlthough there has been a delay in this appearing in my account, the individual let me know she is working on it so the proper information will be reflected in my account soonI am thankful for Nutrisystem's fast action and resolution for the unacceptable customer service I experienced on 2/ Regards, [redacted]

August 23, Revdex.com of Metro Washington DC and Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Attention: Ms [redacted] *** Re: [redacted] , Case# [redacted] Dear Ms***, The response from Ms [redacted] was received on August 19, As indicated in my previous response Nutrisystem has no record for Ms [redacted] or her email address in its database She may be receiving emails from a third party which contain some type of Nutrisystem promotional offer We are unable to determine the origin of the emails that she is receiving If she can forward me some of the emails she is receiving, we may be able to determine who is sending them In the meantime, as we indicated previously we have added her email address to Nutrisystem’s “Do Not Email” list If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth aboveSincerely, Donna D [redacted] Senior Corporate Paralegal Nutrisystem, Inc

July 13, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attention: Ms [redacted] Re: [redacted] , ID [redacted] Dear Ms***, The complaint filed by [redacted] was received in my office on June 27, After reviewing [redacted] ’s complaint, I contacted our Customer Service Department to determine if they had a listing for [redacted] or the email address [redacted] @ [redacted] [redacted] ’s email address is not registered with Nutrisystem and Nutrisystem has no profile for [redacted] in its database Based on the information that [redacted] provided, it appears that he received an email from a third party which contains some type of Nutrisystem promotional offer Nutrisystem takes spam emails and the sending of them very seriously Nutrisystem is unable to determine the origin of the emails from [redacted] ’s complaintIf [redacted] could forward the actual emails to me, we would be in a better position to determine who is sending them In the meantime, Nutrisystem has placed [redacted] ’s email address on its own “Do Not Email” list If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Nutrisystem, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In the three weeks since this complaint was sent to Nutri-System I have had no response...no acknowledgement, no call to discuss, and certainly no attempt to resolve Regards, [redacted] ***

February 3, 2016 RevDex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Re: [redacted] , ID [redacted] Dear [redacted] ***, The complaint submitted by **. [redacted] was received in my office on January 25, 2016. We are sorry that [redacted] was not satisfied with the 5 Day Weight Loss Kit you purchased through the retailer [redacted] . [redacted] purchases these kits from Nutrisystem and [redacted] in turn sells them in their retail stores. Nutrisystem does not accept these kits for return, nor can Nutrisystem issue [redacted] a refund for the kit. The Nutrisystem money back guarantee applies to our customers’ first 28 day orders. Please see the money back guarantee attached. As with most retail purchases, [redacted] will have to return the kit to a [redacted] location to exchange or return it and their return/exchange policy will apply. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above. Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

December 16, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] ***, ID [redacted] Dear [redacted] ***, The complaint submitted by [redacted] was received in my office on December 8, According to Nutrisystem’s records, on September 20, [redacted] enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem websiteWith the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-#### If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery The Terms and Conditions of the Auto-Delivery Program are posted on the website where [redacted] enrolled in the program [redacted] indicated that she read and accepted the Terms and Conditions when she submitted her order for processing [redacted] ***’s first order was shipped to her on September 21, [redacted] delayed her second order and ultimately contacted Nutrisystem on December 7, to cancel her Auto-Delivery program [redacted] was informed that she would be charged for the discount she received on her first order if she chose not to accept and pay for the second order that was shipped to her [redacted] indicated she would call back to cancel and change the credit card on file [redacted] later contacted Nutrisystem on December 7, to cancel her Auto-Delivery program [redacted] indicated she was not aware of the charge and only wanted one month’s of food The representative [redacted] spoke with cancelled her Auto-Delivery program and waived the fee associated with the cancellation It is unclear as to why [redacted] filed this complaint as the fee was waived and her program has been cancelled We wish [redacted] continued success with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] @nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal Cc: [redacted]

Nutrisystem is very easy and slick when you sign up on lineHowever, beware to read all fine print because cancelation is designed to be as much trouble as possibleI signed up for auto-delivery and was given the option to sign up someone else in my familyI signed my husband upThere was nowhere (that I noticed) where you had to designate an "authorized" userBy making the dreadful mistake of allowing his name to populate in the billing - even though my name and credit card was on the account- I could not cancel the accountHe had to go out of his way to call to cancelIt was annoying enough that you have to call to cancel an account set up online, but then to force both of us to call was especially irritating

[redacted] [redacted] *** [redacted] [redacted] The response filed by [redacted] * [redacted] was received on May 12, and has been forwarded to me for response As indicated in my previous response, Nutrisystem has a Money Back Guarantee and a day Return Policy Under the Money Back Guarantee, Nutrisystem customers can contact Nutrisystem within days of delivery of their order and return the remaining non-frozen food to Nutrisystem for a full refund This is valid on new 28-day orders only and limited to one per customer(Please see attached)Under the day Return Policy, Nutrisystem customer s can return any unopened, non-frozen food item within days of order delivery for a refund (less shipping) (Please see attached) Nutrisystem cannot accept [redacted] ’s food products that she has for return as it has been over two (2) months since her last order was shipped to her Once again, we wish [redacted] the best with her weight loss goals If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to [redacted] , or you may write me at the address set forth above Sincerely, Donna D [redacted] Senior Corporate Paralegal [redacted]