Oath

August 22, 2017Dear [redacted] We have investigated the issues raised by [redacted] in your letter dated August 8, 2017, which was received in our office on August 9, 2017.Based on our review of [redacted] ’s complaint, she is requesting a refund for all charges incurred since AOL began offering a free service.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionThe AOL account has been converted to free and a refund has been issued [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experience regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the [redacted] family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara J

I'm sorry that you did not receive my answerAOL resolved my problem and were most expeditious in their response

September 15, 2015Dear [redacted] We have investigated the issues raised by [redacted] in your letter dated August 31, 2015, which was received in our office on September 2, 2015.Based on our review of [redacted] ’s complaint, he states he is receiving collection notices related to an account he previously cancelled.This letter is to inform you that a representative of our office contacted [redacted] and resolved his issue to his satisfactionThe outstanding balance of $has been removed to reflect a zero balanceCollection efforts have been stoppedPlease allow to days to have the information completely removed from our systemWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

We have investigated the issues raised by [redacted] in your letter dated June 13, 2017, which was received in our office on the same day.Based on our review of [redacted] ’s complaint, he is requesting a refund for premium services he states he previously cancelled.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionRefunds totaling $have been issued to the payment method on fileIn addition; one monthly membership fee has been waivedThe next billing date on [redacted] ’s account will occur on July 29, [redacted] has been provided direct contact information should he require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at [redacted] Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara [redacted] ***

May 31, 2016Dear [redacted] We have investigated the issues raised by [redacted] in your letter dated May 19, 2016, which was received in our office on May 20, 2016.Based on our review of [redacted] ’ complaint, he states that he subscribed to a free trial of AOL Computer Check Up however the service is not working.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionAs a goodwill gesture free months of AOL Computer Check Up has been added to his account [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J

Please see attached.ThanksKaren AOL Inc(In Florida, AOL IncDelaware) Dept [redacted] PO Box *** Sterling, VA [redacted] www.aol.comTara J [redacted] Lead Paralegal Regulatory Compliance Corporate LegalFebruary 20, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted] Re: [redacted] AOL Account Number: [redacted] File Number: [redacted] Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated February 8, which was received in our office on the same day.Based on our review of [redacted] ’s complaint, he states he has been unable to resolve a billing issue with AOL after many attempts.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe AOL account remains active on a free pricing planIn addition; a paper check in the amount of $will be issued to the address [redacted] provided our representativePlease allow 6-weeks for processing and delivery [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J [redacted] : ***

We have investigated the issues raised by Mr [redacted] in your letter dated July 3, 2015, which was received in our office on July 6, Based on our review of Mr***’s complaint; he states he has been unable to access his AOL accountThis letter is to inform you that a representative of our office has contacted Mr [redacted] and resolved his issue to his satisfactionMr [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience Mr [redacted] may have experienced regarding his issueIf you need further assistance with this matter, please do not hesitate to contact me at [redacted] ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matterSincerely, Tara MJ*** Lead Paralegal TMJ: KCF

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I rejected because they could do more than $I have spoken to them before and they're not willing to do anything and also I've been having problems for a while with my service they should give me credit for at least several months not just a few months and this should go higher up in a a while not to the people I dealt with because they weren't willing to do anymore that with them what they said and they don't care if you have problems but they made me very upset when I spoke to them Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have investigated the issues raised by Ms [redacted] in your letter dated May 3, 2016, which was received in our office on May 5, Based on our review of Ms***’s complaint, she states she previously cancelled her account, yet continued to incur monthly chargesThis letter is to inform you that a representative of our office has contacted Mr [redacted] and resolved Ms***’s issue to her satisfactionThe AOL account has been cancelledIn addition; a refund of $1,has been issued to the payment method on fileWe apologize for any inconvenience Ms [redacted] may have experienced regarding her issueIf you need further assistance with this matter, please do not hesitate to contact me at [redacted] ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matterSincerely, Tara MJ*** TMJ: KCF

We have investigated the issues raised by [redacted] in your letter dated May 15, 2017, which was received in our office on May 20, 2017.Based on our review of [redacted] ***’s complaint, he states he is receiving collection notices related to an account he believed to be free.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe outstanding balance of $has been removed to reflect a zero balanceIn addition; a refund of $has been issued to the payment method on fileThe AOL account remains active on a free pricing plan [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***TMJ: KCF

We have investigated the issues raised by [redacted] in your letter dated August 11, 2016, which was received in our office on the same day.Based on our review of [redacted] ***’ complaint; she states her pricing plan with AOL increased without her knowledge or permission.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionThe AOL account in question has been converted to a free account and will not incur any additional monthly feesAs a goodwill gesture a refund of $has been issued to the payment method on file [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at DeptP.OBox 65101, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

August 14, 2015Dear [redacted] :We have investigated the issues raised by [redacted] in her letter dated July 23, Based on our review of [redacted] ’s complaint, she states that she was having significant technical issues.We apologize for any inconvenience [redacted] may have experienced regarding this issueOur records indicate that her issue was resolved on August 4, when she spoke with Julio, one of our technical representativesAs a gesture of goodwill we have issued [redacted] three waived membership fees on her AOL account.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered Complaint: [redacted] I am rejecting this response because: As of yet, I have received nothing that the company has promised, including any financial settlement that they proposed Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to Karen F [redacted] and he was very nice and understandingI'm happy this was resolved Regards, [redacted]

We have investigated the issues raised by [redacted] in your letter dated August 4, 2016, which was received in our office on the same dayBased on our review of [redacted] ’s complaint, she states she has been unable to access her emailThis letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding her issueIf you need further assistance with this matter, please do not hesitate to contact me at DeptP.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

OATH: A Verizon Company DeptPO Box Sterling, VA 20165-8801Tara J [redacted] Lead Paralegal Regulatory Compliance Corporate LegalNovember 20, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted] Re: [redacted] Account Number: [redacted] File Number: [redacted] Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated November 1, which was received in our office on November 2, 2017.Based on our review of [redacted] ’s complaint, he is requesting access to manage his screen names feature on AOL.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issueHe has been provided access to manage his screen namesPlease note that all access to managing screen names will be disabled on November 30, [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If you do publish my complaint, make sure my name is not on itUse initials or some other identifierWhen I filed it, I was not given the option to create a user name Regards, [redacted] ***

Please see attached.ThanksKarenAOL Inc(In Florida, AOL IncDelaware) DeptPO Box Sterling, VA 20165-www.aol.comTara J [redacted] Lead Paralegal Regulatory Compliance Corporate LegalFebruary 28, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: Brenda FreemanRe: [redacted] AOL Account Number: [redacted] File Number: [redacted] Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated February 21, which was received in our office on the same day.Based on our review of [redacted] ’s complaint, he is requesting a refund due to the unawareness of the availability of free AOL E-mail service.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe AOL account remains active on a free pricing plan and will not incur any additional monthly membership feesIn addition; [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

After some phone tag for past days - I spoke with AOL rep [redacted] - and she was able to override issue on AOL payment website and fix the problem [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's to bad customer service call center in the Philippines was unable to help me originally when I called , transfered multiple times , disconnected off and on for over hours [redacted] here in the USA office helped me and fixed the problem in about 15-minutes ??Issue resolved thank you?? Regards, [redacted] ***