Oath

We have investigated the issues raised by Ms [redacted] in your letter dated May 10, 2016, which was received in our office on May 16, Based on our review of Ms [redacted] ’ complaint, she states she experienced difficulty receiving assistance related to a technical issueA representative of our office has contacted Ms [redacted] and resolved her issue to her satisfactionAs a goodwill gesture AOL has waived monthly membership feesMs [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience Ms [redacted] may have experienced regarding her issueIf you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matterSincerely, Tara MJ*** TMJ: KCF

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I spoke to a representative from aol, and MrF [redacted] offered me a refund and to keep my account open for freeI was satisfied with his offerI was trying to open the account because he supposed to send an email, but I was not able to do so The message says to call aol to re-open the account because it is currently inactiveI am not going to do it As far as I am concerned, this issue is resolvedI appreciate your assistance in this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

April 15, 2016RevDex.comServing Metro Washington, DCElectronically TransmittedAttn: [redacted] Re: [redacted] AOL Account Number: [redacted] File Number: [redacted] Dear [redacted] :We have investigated the issues raised by [redacted] in yourfollow-up letter dated April 5, 2016, which was received in our office onthe same day.Based on our review of [redacted] follow up letter, she isrequesting reactivation of her AOL account.We apologize for any misunderstanding. We have reviewed the additionalinformation that [redacted] provided; however, we stand byour initial response. Our resolution remains unchanged. [redacted] ’saccount has been terminated. All account terminationsresulting from Terms of Service violations are final. Once an account isterminated no access is allowed, temporary or otherwise, to retrieve anyaccount information or associated data.If you need further assistance with this matter, please do not hesitate tocontact me at P. O. Box 6***, Sterling, VA [redacted] . Please includethe AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J***

June 15, 2015Dear [redacted] :We have investigated the issues raised [redacted] in your letter dated May 30, 2015, which was received in our office on June 2, Based on our review of [redacted] ’s letter; he states he experienced poor customer service and long hold times while attempting to resolve several technical issues he has encountered with AOL.We apologize for the service and treatment [redacted] states he receivedWe assure you, this is not characteristic of the service we strive to provide our membersAOL continuously reiterates to our representatives the need to treat members with respect in all instancesWe apologize for any misunderstanding and inconvenience this may have caused [redacted] ’s valuable feedback will help us reach our goal of providing world- class customer serviceWe regret any inconvenience [redacted] may have experienced with the AOL serviceOften, adjustments can be made to individual computer settings that will alleviate or reduce the problemsSince it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we will have a member of our technical support staff contact [redacted] to attempt to resolve this matterIn addition; we have waived three monthly membership fees as a gesture of goodwill [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matterSincerely, Tara JLead Paralegal

January 11, 2016Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated December 22, 2015, which was received in our office on January 4, 2016.Based on our review of [redacted] ’ complaint; he states he has been unable to cancel his paid membership to AOL.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe account in question has been converted to a free accountAs a goodwill gesture a refund of $has been issued to the payment method on file [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

AOL didn't fix the problem they caused because I have had my [redacted] desktop computer for a year and I could send and receive mail beforeNow I CAN NOT SEND ANY MAIL now It's their server that's a problem we have tried all the numbers to get it to work It worked before it should continue to do so but it doesn'tKaren only concern is Revdex.com RESPONSE not to help the customer me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is highly satisfactory to me On August 8, 2016, I received a call from a top tier representative of AOL regarding my Complaint submitted to the Revdex.com on 8-4- This representative immediately and effectively accelerated my Case issues with AOL and [redacted] , and was able to restore all services within hours Well done!!! Regards, [redacted] y

We have investigated the issues raised by [redacted] in your letter dated September 9, 2016, which was received in our office on September 12, 2016.Based on our review of [redacted] ***’s complaint she states she received poor customer service while attempting to resolve an issue with creating an AOL email address.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionIn addition; [redacted] has been provided direct contact information should she require further assistance with AOLWe apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

Dear [redacted] :We have investigated the issues raised by [redacted] your letter dated October 20, which was received in our office on October 24, 2016.Based on our review of [redacted] ’s complaint; he states he is receiving collection notices from AOL.This letter is to inform you that a representative of our office has contacted [redacted] and has resolved his issueOne AOL account was located and the account does not have an outstanding balance [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

We have investigated the issues raised by Mr [redacted] in your letter dated April 14, which was received in our office on April 18, Based on our review of Mr [redacted] ’ complaint, he is disputing collection attempts from AOL, claiming to have previously cancelled his accountsThis letter is to inform you that a representative of our office has contacted Mr [redacted] and resolved his issue to his satisfactionOutstanding balances totaling $have been removed to reflect a zero balanceCollection efforts have been stoppedMr [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience Mr [redacted] may have experienced regarding his issueIf you need further assistance with this matter, please do not hesitate to contact me at [redacted] ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matterSincerely, Tara MJ***

October 2, 2015Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated September 21, 2015, which was received in our office on September 23, 2015.Based on our review of [redacted] ’s complaint, he has a concern related to pricing increases that have occurred on his accountIn addition; he has several technical issues related to AOL, and is requesting a refund for charges incurred.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionHis technical issue was resolvedRefunds totaling $have been issued to the method of payment on fileIn addition; free months of service have been issued to his AOL accountThe next billing date on [redacted] ’s account will occur on February 22, We ask that [redacted] visit MyAccount.aol.com before that date to view available pricing plans or convert his account to free [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.In regard to the pricing increases: We regret any misunderstanding; when registering an account with AOL, prospective members must agree to the terms of the service, or registration of the account is discontinuedThe terms of service [redacted] agreed to state:We may change our fees and billing methods at any timeWe will provide you with notice of any change in your pricing at least thirty (30) days in advanceIf you disagree with any proposed change, your sole remedy is to cancel your fee-based Service before the price change takes effectYour continued use of or subscription to the Service after the price change takes effect constitutes your agreement to pay the new price for the serviceWe will not refund any charges if you choose to cancel your account for this reason.On March 3, 2015, an email was sent to [redacted] informing him of the pricing increase scheduled to occur on April 22, 2015, with an option to opt outNo opt out was received from [redacted] , therefore; the price increase occurred.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

March 14, 2016We have investigated the issues raised by [redacted] in your letter dated March 2, 2016, which was received in our office on March 4, 2016.Based on our review of [redacted] ’s complaint, he claims to have previously cancelled his account, and is requesting a refund.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe AOL account has been cancelled, and a refund of $has been issued to the payment method on fileWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J

We have investigated the issues raised by [redacted] in your letter dated January 26, 2016, which was received in our office on the same day.Based on our review of [redacted] ***’s complaint, he is experiencing a technical issue with his AOL email.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

We have investigated the issues raised by [redacted] in your letter dated July 13, 2016, which was received in our office on the same day. The complaint filed by [redacted] has been investigated and our records reflect that he is not the billing contact for the AOL account in question. In the... process of registering an account with AOL, prospective members must enter personal and billing information into a series of registration screens. The person who is listed as the billing contact has his or her name entered as the owner of the billing method.Unfortunately, we are unable to release any specific information concerning the AOL account. We apologize for this inconvenience, however due to AOL’s Privacy Policy; we would only be able to disclose to the billing contact or with the billing contact’s permission any information concerning this account. If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box ***, Sterling, VA [redacted] . Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J***

We have forwarded [redacted] 's information to a corporate technician for assistancePlease allow up to hours for the technician to contact [redacted] .ThanksKaren

December 16, 2015Dear [redacted] We have investigated the issues raised by [redacted] in your letter dated November 29, 2015, which was received in our office on December 1, 2015.Based on our review of [redacted] ’s complaint; he states he experience difficulty updating his payment method on line He is requesting a refund for the last monthly membership fee incurred.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionAs a goodwill gesture free months of AOL membership fees have been issuedThe next billing date for [redacted] ’s account will occur on March 3, In addition; [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

July 7, 2017Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated June 21, 2017, which was received in our office on the same day.Based on our review of [redacted] ’s complaint, she experienced poor customer service related to an issue with her email account.This... letter is to inform you that a representative of our office has contacted [redacted] and discussed her complaint. [redacted] has been provided direct contact information should she require further assistance in the future. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box 65771, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the [redacted] family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara J.

We have investigated the issues raised by Mr. [redacted] in your letter dated June 24, 2015, which was received in our office on June 30, 2015. Based on our review of Mr. [redacted] ’s complaint, he states he is unable to access his AOL account. We understand Mr. [redacted] ’s concern;... however, prior to initial sign on, prospective members must agree to AOL’s Terms of Service (TOS) or registration is discontinued. The Terms of Service clearly outlines online behavior that will lead to termination of the AOL service. The AOL Terms of Service that Mr. [redacted] agreed to when establishing an AOL account specifically states that members are responsible for all activity on the account. Mr. [redacted] ’s account has been terminated for a Terms of Service violation. All account terminations resulting from Terms of Service violations are final. Once an account is terminated no access is allowed, temporary or otherwise, to retrieve any account information or associated data. If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] ***, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J*** Lead Paralegal TMJ: KCF

We have investigated the issues raised by Mr [redacted] in your letter dated April 18, 2016, which was received in our office on April 19, Based on our review of Mr [redacted] ’s complaint, he states he has been unable to cancel his membership to AOLThis letter is to inform you that a representative of our office has contacted Mr [redacted] and resolved his issue to his satisfactionRefunds totaling $were previously issued to the payment method on fileOne account with the screen name “ [redacted] D” remains active on a free pricing plan per Mr [redacted] ’s requestMr [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience he may have experienced regarding his issueIf you need further assistance with this matter, please do not hesitate to contact me at [redacted] ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matterSincerely, Tara MJ***

We have investigated the issues raised by [redacted] your letter dated September 19, 2016, which was received in our office on September 21, 2016.Based on our review of [redacted] ***’s complaint; he states he is unable to view his contacts when accessing the AOL Desktop Software.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***