Oath

July 17, 2017Dear *** ***:We have investigated the issues raised by *** *** in your letter dated July 11, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, he states he has been unable to access his email since June 5, and is
requesting assistance.This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionWe have confirmed that *** *** now has access to his emailIn addition; *** *** has been provided direct contact information should he require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at POBox 65771, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara J

Re: *** *** Account Number: *** File Number: ***Dear *** ***:We have investigated the issues raised by *** *** in your letter dated November 18, which was received in our office on November 21, 2017.Based on our review of *** ***’s complaint, she is disputing an
outstanding balance with AOL.A representative of our office attempted to contact *** *** on three occasions; unfortunately we were unable to reach herThe outstanding balance of $has been removed to reflect a zero balanceCollection efforts have been stoppedThe AOL account remains active on a free pricing planShould *** *** require further assistance we ask that she contact Karen F* at ***We apologize for any inconvenience *** *** may have experienced regarding her issue.Please note the AOL company name has changed to OathOath is part of the *** family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have investigated the issues raised by Ms*** in your letter dated November 29, 2016, which was received in our office on November 30, 2016.Based on our review of Ms***’s complaint, she states she incurred a pricing increase she did not authorize.This letter is to inform you that a
representative of our office has contacted Ms*** and resolved her issue to her satisfactionA refund of $has been issued to the payment method on fileMs***’s account has been converted to a free account and will not incur any additional monthly membership feesWe apologize for any inconvenience Ms*** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

We have investigated the issues raised by *** *** in your letter dated May 23, 2017, which was received in our office on May 30, 2017.Based on our review of *** ***’s complaint, he is requesting retrieval of missing emails.This letter is to inform you that a representative of our office
has contacted *** *** and discussed his complaintSince the emails were forwarded and not deleted they are not retrievable*** *** has been provided with direct contact information should he require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at ** ** *** *** *** ** *** Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the *** family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara MJ*** ***

We have investigated the issues raised *** *** in your letter dated January 5, 2017, which was received in our office on January 10, 2017.Based on our review of *** ***’s complaint, she is disputing collection attempts from AOL related to an account she claims to have previously cancelled.We
regret any misunderstandingThe outstanding balance of $has been removed to reflect a zero balance and collection efforts have been stoppedWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J***

July 24, 2017Dear *** ***:We have investigated the issues raised by *** *** in your letter dated July 15, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, he states he was unable to reach customer service to reset his password; he is
requesting a representative contact him directly to resolve his concern.This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionThe account has been verified and his security question has been updated*** *** has been provided direct contact information for further assistance if neededWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara J

We have investigated the issues raised by *** *** in your letter dated July 28, 2016, which was received in our office on the same day. Based on our review of *** ***’s complaint, he states he is receiving notifications of an outstanding balance of $for AOL Perfect Speed; *** ***
states he did not authorize this service. This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionThe outstanding balance of $has been removed to reflect a zero balanceThe AOL account remains active on a free pricing plan*** *** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

April 3, 2017Dear *** ***:We have investigated the issues raised by *** *** in your letter dated March 24, 2017, which was received in our office on the same dayAs a result of our initial investigation, we cannot positively identify an account with the information *** *** provided in the
complaint.A representative of our office attempted to contact *** *** on three occasions via email and phone to obtain additional informationUnfortunately we were unable to reach her.We are requesting that *** *** provide the email address associated with the account in question so that we may resolve her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J

We have investigated the issues raised by Mr*** in your letter dated November 16, 2016, which was received in our office on the same day.Based on our review of Mr***’s complaint, he states he has been unable to activate his complimentary *** subscription with AOL.This letter is
to inform you that a representative of our office has contacted Mr*** and resolved his issue to his satisfactionMr*** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience Mr*** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

*** * *** is my husband Attached is the recorded document stating he is qualified to Represent *** ** ***.Thank you,*** ***

We have investigated the issues raised by *** *** in your letter dated March 14, 2017, which was received in our office on March 23, 2017.Based on our review of *** ***’s complaint, he states he was unable to receive assistance from AOL.This letter is to inform you that a representative of our
office has been in contact with *** *** and he informed our representative that he is out of the country until April 11, *** *** has been provided direct contact information for Karen Flemming so that she may resolve his issue when he returns.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J***TMJ: KCF

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It fails to address the calls to customer serviceThere was plenty of new information provided that AOL's first response did not addressMainly two important ***: AOL customer support ACKNOWLEDGED that NONE of the services were being utilized and they FAILED to send the affidavit for me to sign, which customer service said they would after their own investigationMsJ*** has failed in adequately researching thisThe reactivation of the account was unauthorized and illegalThe email account remained active, and once again NONE of the services AOL was charging for were ever used, per AOL's own declaration during a phone call earlier this year. Regards,
*** ***
by *** ***, POA

We have investigated the issues raised by *** *** in your letter dated March 14, 2017, which was received in our office on March 23, 2017.Based on our review of *** ***’s complaint, he states he was unable to access his account; and when he contacted AOL for assistance he was informed he
would incur a fee.This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionAn AOL free member account does not provide free technical assistance*** *** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J*** ***

We have investigated the issues raised by Mr*** in your letter dated September 3, 2016, which was received in our office on September 6, 2016.Based on our review of Mr***’s complaint, he states he is receiving collection notices related to a free trial which he previously cancelled.This
letter is to inform you that a representative from our office has contacted Mr*** and resolved his issue to h is satisfactionThe outstanding balance of $has been removed to reflect a zero balanceCollection efforts have been stoppedIn addition; Mr*** has been provided direct contact information should he require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

October 6, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated October 2, 2015, which was received in our office on the same day.Based on our review of *** ***’s complaint, she is disputing collection efforts related to an account she previously
cancelled.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionTwo refunds totaling $have been issued to the methods of payment on fileBoth accounts have been cancelledIn addition: *** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I was not made aware of the terms by aolI initially had a paid account when I purchased my home computerOnce that computer was no longer active, I cancelled my paid accountI never received any emails over the years from AOL stating that, if I didn't sign on in days that they would purge my accountI also spoke to several reps from customer service, who informed me that this was a new change about the purging of accounts after no usage within days
Regards,
*** ***

December 16, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated November 29, 2015, which was received in our office on December 7, 2015.Based on our review of *** ***’s complaint; she is receiving collection notices related to an account she
previously cancelledIn addition; she is requesting a refund for charges incurred.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionThe account in question was previously cancelledThe outstanding balance of $has been removed to reflect a zero balance and collection efforts have been stoppedAs a goodwill gesture a refund of $has been issued to the payment method on filePlease allow to days for the refund to process*** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

We have investigated the issues raised by *** *** in your letter dated March 17, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, she has experienced difficulty in accessing one of her screen names.This letter is to inform you that a
representative of our office has contacted *** *** and resolved her issue to her satisfactionIn addition; she has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox 65771, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***TMJ: KCF