Oath

We have investigated the issues raised by Ms*** in your letter dated December 1, 2016, which was received in our office on the same day.Based on our review of Ms***‘s complaint, she is requesting a refund for AOL charges; claiming to have previously converted her paid membership to a
free plan.This letter is to inform you that a representative of our office has contacted Ms*** and resolved her issue to her satisfactionThe account remains active on a free pricing plan and will not incur any additional chargesMs*** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience Ms*** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

We have investigated the issues raised by Ms*** in your letter dated November 22, 2016, which was received in our office on November 23, 2016.Based on our review of Ms***’s complaint; she states AOL increased her monthly pricing plan without her permission.This letter is to
inform you that a representative of our office has contacted Ms*** and resolved her issue to her satisfactionThe account has been changed to a $monthly planIn addition; free months of service have been issued to her accountMs*** has been provided direct contact information should she require further assistance.We regret any misunderstandingThe AOL Terms of Service that Ms*** agreed to when establishing her AOL Account specifically states the following:We may change our fees and billing methods at any timeWe will provide you with notice of any change in your pricing at least thirty (30) days in advanceIf you disagree with any proposed change, your sole remedy is to cancel your fee-based Service before the price change takes effectYour continued use of or subscription to the Service after the price change takes effect constitutes your agreement to pay the new price for the ServiceWe will not refund any charges if you choose to cancel your account for this reason.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** *** *** ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

We have investigated the issues raised by *** *** in your letter dated August 4, 2016, which was received in our office on the same day.Based on our review of *** ***’s complaint, she states she has been unable to update her AOL account and is requesting assistance.This letter is to inform
you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionThe security question, address and mobile phone number have successfully been added to her accountIn addition; *** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

September 10, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated August 26, 2015, which was received in our office on the same day.Based on our review of *** ***’s complaint, he is requesting a refund for pricing increases that occurred on his account
without his permission.This letter is to inform you that a goodwill refund of $has been issued to the payment method on fileThe refund represents the difference between the pricing plansIn addition; *** ***’s account has been placed on a $pricing planThe next billing date on *** ***’s account will be on September 19, *** *** may visit MyAccount.aol.com to view and make changes to his account at any time*** *** may also contact Karen F* at *** should he require further assistance.We regret any misunderstanding; when registering an account with AOL, prospective members must agree to the terms of the service, or registration of the account is discontinuedThe terms of service *** *** agreed to state:We may change our fees and billing methods at any timeWe will provide you with notice of any change in your pricing at least thirty (30) days in advanceIf you disagree with any proposed change, your sole remedy is to cancel your fee-based Service before the price change takes effectYour continued use of or subscription to the Service after the price change takes effect constitutes your agreement to pay the new price for the ServiceWe will not refund any charges if you choose to cancel your account for this reason.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

We have investigated the issues raised by Ms*** in your letter dated May 23, 2016, which was received in our office on May 27, 2016. Based on our review of Ms***’s complaint, she states that missing emails and folders after the conversion from *** to AOL email. As a result of our investigation; our records indicate that the email address *** was setup as a POPemail account. POPis a protocol for receiving e-mail by downloading it to a computer from a mailbox on the server of an Internet service providerUnfortunately no mail or folders were stored through ***, therefore there are no emails or folders that can be retrievedWe apologize for any inconvenience Ms*** may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara MJ***

October 27, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated October 23, 2015, which was received in our office on the same day.Based on our review of *** ***’s complaint, he states he has been unable to cancel or delete a screen name with AOL.The
letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionThe screen name “***” has been cancelledWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept5771, POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The response was prompt, courteous and efficient. Although we had a bit of difficulty resolving the issue, the representative was tenacious about following it through to the resolution.Regards,
*** ***

We have investigated the issues raised by *** *** in your letter dated August 22, 2016, which was received in our office on the same day.Based on our review of *** ***’s complaint, she is experiencing technical difficulties with sending AOL email through a third party application.We regret
any inconvenience *** *** may be experiencing with sending email through another applicationAttached are specific instructions for accessing AOL mail through a third party providerMore information can be located at *** ***.Often, adjustments can be made to individual computer settings that will alleviate or reduce the problemsSince it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with her directly, we will have a member of our technical support staff contact *** *** to attempt to resolve this matter*** *** has been provided direct contact information should she require further assistance. When prospective members sign on to the AOL service, they are required to agree to the Terms of Service (TOS)The TOS specifically states that all use of the AOL software is at the sole risk of the user*** *** agreed to terms stating the following: WE SUPPLY OUR SERVICES “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” WE DO NOT WARRANT OR GUARANTEE THAT ANY INFORMATION AVAILABLE USING OUR SERVICES IS ACCURATE OR RELIABLE OR YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE FROM ERROR. WE, OUR SUPPLIERS, AND AUTHORIZED DISTRIBUTORS GIVE NO EXPRESS WARRANTIES OR GUARANTEES NOR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, AND NON- INFRINGEMENT. YOUR ONLY REMEDY FOR ANY DEFECTIVE SOFTWARE IS REPLACEMENT OF THE SOFTWAREIN ANY OTHER DISPUTE WITH US, YOUR ONLY REMEDY IS TO STOP USING YOUR ACCOUNT AND CANCEL ANY FEE-BASED SERVICESIN NO EVENT WILL OUR LIABILITY TO YOU EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING A ONE-MONTH PERIOD. WE, OUR SUPPLIERS, AND AUTHORIZED DISTRIBUTORS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SERVICES. SOME STATES DO NOT ALLOW US TO LIMIT OUR LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OR EXCLUDE CERTAIN WARRANTIESIN THOSE STATES, AOL’S LIABILITY AND WARRANTIES ARE LIMITED TO THE EXTENT PERMITTED BY LAW. If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. the credit card charged I'd like to add a few responses just for the record, first I clearly stated I am not able to make calls do to not having any minutes, nor am I able to receive anySo if my phone is being called, I don't know because I have it shut offEmails that were sent to me did not allow for me to reply to them, so I wasn't able to acknowledge those, and finally I had contacted AOL in their chat feature times to cancel the trial, and I was told it was already cancelled because they were able to find anything under my name, also the credit card they charged was NEVER given to anyone to bill, so not only did they overdraft my account, they fraudulently used my card without authorization, and I'm still at a loss of where they got the info from, yet the day I filed this they gave me the run around and told me I wasn't who I said I was which was really irritatingI think something needs to be changed with their billing, charging cards without authorization is not ok.
Regards,
*** ***

We have investigated the issues raised by *** *** in your letter dated October 20, 2016, which was received in our office on October 25, 2016.Based on our review of *** ***’s complaint; he states his website continues to receive complaints related to sending spam.We regret any
misunderstanding; we ask that *** *** visit the AOL Postmaster site at https://postmaster.aol.com to open a feedback loop request if he continues to experience this problemWe also encourage *** *** to visit https://postmaster.aol.com/best-practices to improve his sender reputation.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

We have investigated the issues raised by *** *** your follow up letter dated October 28, which was received in our office on the same day.Based on our review of *** *** follow up letter; he is requesting access to the email address ***We apologize for any misunderstandingWe have reviewed the additional information *** *** *provided; however, we stand by our initial responseOur resolution remains unchanged; we are unable to verify ownership of the account in question.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** *** *** *** *** ** *** Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

OATH: A Verizon Company DeptPO Box Sterling, VA 20165-8801Tara Jones Lead Paralegal Regulatory Compliance Corporate LegalOctober 27, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: David DennisRe: *** *** Account Number: *** File
Number: ***Dear *** ***:We have investigated the issues raised by *** *** in your letter dated October 11, 2017, which was received in our office on the same day.Based on our review of *** ***’ complaint, he states that he has been unable to update his payment method with AOL.This letter is to inform you that a representative of our office has contacted *** *** and is working with him to resolve his issueTwo free months of service have been issued to his account; the next billing date for *** *** will occur on January 5, *** *** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,

We have investigated the issues raised by *** *** in your letter dated February 9, 2016, which was received in our office on the same day.Based on our review of *** ***’s complaint, he disputes collection attempts from AOL.This letter is to inform you that a representative of our office has
contacted *** *** and resolved his issue to his satisfactionThe outstanding balance of $previously paid by *** *** has been refunded*** *** has been provided with direct contact information should he require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA *** Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJPlease see attached.ThanksKaren

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: My email is still being slammed with spam! Seems as it is coming more an more over time! Over eight a day my phone stays notifing meSend it to spam yet two more come in after I send to spam in secondsMy mothers e-mail is over ten thousand messages with more then half being spam
Regards,
*** *

We have investigated the issues raised by *** *** in your letter dated April 25, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, she has been unable to log into her email account.This letter is to inform you that a representative of our office
has contacted *** *** and resolved her issue to her satisfaction*** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J*** ***

July 6, 2017Dear *** ***: We have investigated the issues raised by *** *** in your letter dated June 28, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, she states that she has been unable to access her account and is
requesting assistance.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionThe account in question was verified and updated; we have confirmed *** *** was able to access her account*** *** has been provided direct contact information should she require further assistance. If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter. Please note the AOL company name has changed to OathOath is part of the *** family of companies and consists of over digital and mobile brands globally, including AOL. Sincerely,Tara J

We have investigated the issues raised by *** *** your letter dated October 18, which was received in our office on the same day.Based on our review of *** ***’s complaint; he is receiving collection notices related to an account he previously cancelled.The outstanding balance of $has
been removed and collection efforts have been stoppedThe AOL account remains active on a free pricing planShould *** *** require further assistance we ask that he contact Karen F* at ***We apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have investigated the issues raised by *** *** in your letter dated August 9, 2016, which was received in our office on the same day.Based on our review of *** *** complaint; she states she is receiving collection notices related to her deceased father’s AOL account.This letter is
to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionThe AOL Account in question was previously cancelled, and the outstanding balance of $has been removed to reflect a zero balanceIn addition; *** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***