Oath

We have investigated the issues raised by Ms*** in your letter dated February 29, 2016, which was received in our office on March 2, 2016. Based on our review of Ms***’s complaint, she states that she has been unable to access her *** email through AOL. This letter is
to inform you that a representative of our office has contacted Ms*** and resolved her issue to her satisfactionMs*** confirmed access to her email through AOLIn addition; Ms*** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience Ms*** may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara MJ***

We have investigated the issues raised by *** in your letter dated August 31, 2016, which was received in our office on September 8, As a result of our investigation, we cannot positively identify an account with the information that was provided with the complaint.A representative of our
office contacted the phone number on the complaint and left several messagesAn email was sent to the email address provided on the complaint; however it was returned undeliverable.We ask that *** contact Karen F* at *** to resolve the complaintWe ask that the following information be provided:• Full Name, screen name, address or telephone number under which an account may be locatedIf you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 10, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated July 2, 2015, which was received in our office on July 6, 2015.Based on our review of *** ***’s complaint; she states she has received unauthorized charges from AOL.This letter is to inform you
that a representative of our office has contacted *** *** and resolved her issue to her satisfactionThe AOL account in question has been cancelled per *** ***’s requestIn addition; a refund of $has been issued to the payment method on fileThe refund represents all charges in dispute*** *** has been provided with direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are in receipt of your correspondence regarding a complaint filed in your office by Mr***We previously received a request for an investigation of Mr***’ account from another consumer advocacy agencyAs requested by that office, this matter was investigated and resolved.Please
find enclosed a copy of our original correspondence regarding Mr***’s complaint and the subsequent resolution.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Please see attached.ThanksKaren

We have investigated the issues raised by *** *** in your letter dated August 24, 2016, which was received in our office on September 8, 2016.Based on our review of *** ***’s complaint, she is requesting a refund for multiple monthly charges incurred after a cancellation request was made.This
letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionA refund in the amount of $will be issued via paper check to the address *** *** provided our representativePlease allow to weeks for processing and deliveryThe AOL account remains active on a free pricing planIn addition; *** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J***

We have investigated the issues raised by Ms*** in your letter dated June 15, 2015, which was received in our office on June 23, 2015 This letter is to inform you that a representative of our office has contacted Ms*** and resolved her issue to her satisfactionA refund
of $has been issued to the payment method on fileThe AOL account in question remains active on a free pricing planIn addition; Ms*** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience Ms*** may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at Dept*** ** ** *** ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara MJ*** Lead Paralegal

November 17, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated November 2, 2015, which was received in our office on November 3, 2015.Based on our review of *** ***’s complaint; she is disputing collection attempts from AOL, claiming to have previously
cancelled her account.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionThe outstanding balance of $has been removed to reflect a zero balanceCollection efforts have been stoppedWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept5771, POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

August 2, 2017Dear *** ***:We have investigated the issues raised by *** *** in your letter dated July 10, 2017, which was received in our office on July 17, 2017.Based on our review of *** ***l’s complaint she is receiving multiple monthly charges for AOL, despite many attempts to
stop the charges.We attempted to reach *** *** via the email address and phone number on the complaint form on three occasions to discuss her complaintUnfortunately we were unable to reach her directly.All accounts located have been cancelledIn addition; refunds totaling $have been issued to the payment method on fileShould *** *** require further assistance, we ask that she contact Karen F* at ***.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara J

We have investigated the issues raised by *** *** in your letter dated September 22, 2016, which was received in our office on September 29, 2016.Based on our review of *** ***’ complaint, she is requesting removal of 2nd Factor Authentication from her account. This letter is to inform
you that a representative of our office has contacted *** *** and resolved her issue to her satisfaction*** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

September 1, 2015Dear *** ***:We have investigated the issues raised by *** *** in your follow up letter dated letter dated August 28, 2015, which was received in our office on the same day.Based on our review of *** ***’s complaint, she states she is having technical difficulties with AOL, and is requesting direct contact information for assistance.This letter is to inform you that *** *** at ###-###-#### contacted *** *** and resolved her issue to her satisfactionShe has direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

January 22, 2018Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: *** ***Re: *** *** AOL Account Number: *** File Number: ***Dear Mr***:We have investigated the issues raised by Mr*** in your letter dated January 5, which was
received in our office on January 9, 2018.Based on our review of Mr***’s complaint, he is experiencing many issues with AOL Desktop Gold.This letter is to inform you that a representative has contacted Mr*** and discussed his concernsAs a goodwill gesture we have waived monthly membership fees; the next billing date will occur on May 7, In addition; Mr*** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience Mr*** may have experienced regarding his issue.Please note the AOL company name has changed to OathOath is part of the *** family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara J

June 9, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated May 19, 2015, which was received in our office on May 27, 2015.Based on our review of *** ***’s complaint; she is requesting a refund for incorrect monthly membership fees incurred.This letter
is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionA refund of $has been issued to the method of payment on fileThe AOL account remains active on a $pricing planIn addition; *** *** has direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept5771, POBox 65101, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

We have investigated the issues raised by Mr*** in your letter dated December 28, 2016, which was received in our office on the same day.Based on our review of Mr***’ complaint, he states he did not agree to a premium pricing plan of $and received poor customer service while
attempting to resolve his issueThis letter is to inform you that a representative of our office has contacted Mr*** and resolved his issue to his satisfactionA refund of $has been issued to the payment method on fileThe AOL account remains active on a free pricing planMr*** has been provided direct contact information should he require further assistanceWe apologize for any and all inconvenience Mr*** may have experienced regarding resolving his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:My name is *** *** and back in August of 2015, I filed a complaint against a company that I thought was using aol online as a cover, as I did not have an aol account, and when I called the number associated with the debit from my baking statement, there was an ad for medical equipmentWhen I called aol and asked if had an account with them they said noI instructed my bank to cancel the automated debit to the aol company, and I filed a Revdex.com complaintLast week I received a bill from aol, and according to the information I learned from them, there has been no activity on the account since The person who originally signed up for the account, *** ***, is now deceasedWe have never used aol that I can remember, but we have been charged for yearsAt one point in my conversation with the aol people they told me that we were being charged $0.00/ month for the account, but $was being automatically withdrawn.They have now canceled said account and removed the charge, but told me I would have to talk to billing about any reimbursementNo one in billing would answer any questions directly, saying that they would have to mail me a form snail mail and then I would have to fill it out and return it, by snail mailI asked them to email it to me, and aol said that they lacked the ability to email a documentSince that time I have looked online to find that this is not an isolated incident, and many people, whom after canceling an account, continue to be chargedPlease reopen this complaint, or let me know what steps I need to take to reopen the complaint.Thank you*** ***
Regards,
*** ***

August 16, 2017Dear *** ***:We have investigated the issues raised by *** *** in your letter dated August 4, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, he states he previously attempted to cancel his AOL account, yet continued to
incur monthly charges.This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionThe AOL account remains active on a free pricing planIn addition; *** *** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J

We have investigated the issues raised by Mr*** in your letter dated May 28, 2016, which was received in our office on June 9, 2016. Based on our review of Mr***’s complaint, he states he has experienced poor customer service several times with AOL technical support related to
***. We apologize for the service and treatment Mr*** states he receivedWe assure you, this is not characteristic of the service we strive to provide our membersWe apologize for any misunderstanding and inconvenience this may have causedMr***’s valuable feedback will help us reach our goal of providing world-class customer service. This letter is to inform you that a representative of our office has contacted Mr*** and resolved his issue to his satisfactionAs a goodwill gesture free months have been issued to Mr***The next billing date on his account will occur on December 20, In addition; Mr*** has been provided with a direct contact number should he require further assistanceWe apologize for any inconvenience Mr*** may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at POBox *** Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

Please see attached.ThanksKaren

OATH: * *** *** *** *** ** *** *** *** ** ***Tara J*** Lead Paralegal Regulatory Compliance Corporate LegalDecember 15, 2017Dear Mr***:We have investigated the issues raised by Mr*** in your letter dated December 6, which was received in our office on
December 7, 2017.Based on our review of Mr***’s complaint, he is requesting removal of an outstanding balance on an *** account he previously cancelled.This letter is to inform you that a representative of our office has contacted Mr*** and resolved his issue to his satisfactionThe outstanding balance of $has been removed to reflect a zero balance and collection efforts stoppedThe account in question has been cancelledMr*** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience Mr*** may have experienced regarding his issue.Please note the *** company name has changed to OathOath is part of the *** *** of companies and consists of over digital and mobile brands globally, including ***.Sincerely,Tara