Oath

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** [redacted] *** [redacted] Aol has contacted me to inform me that the billing will be corrected Thanks to the Revdex.com! Your correspondence asked for information if they contacted me This was the only link I could find[redacted]

November 15, 2015Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted] Re: [redacted] AOL Account Number: [redacted] File Number: [redacted] Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated November 22, 2015, which was received in our office on the same day.Based on our review of [redacted] ’s complaint; she is requesting reactivation of her AOL Account.While we regret any inconvenience [redacted] may have experienced regarding the termination of her account, our records show that [redacted] received a Terms of Service violation that permanently closed her account.The AOL Terms of Service that [redacted] agreed to when establishing an AOL account specifically states that members are responsible for all activity on the accountWe believe in doing all we can to make our members experience online a safe and secure oneBy enforcing the Terms of Service, we do our best to prevent members from being exposed to situations they might consider objectionableAll account terminations for Terms of Service violations are finalOnce an account is terminated we do not allow access, temporary or otherwise, to retrieve any account information or associated data.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J [redacted] Lead Paralegal TMJ: KCFAOL Inc(in Florida, AOL IncDelaware)

June 28, 2016Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated June 8, which was received in our office on June 10, 2016.Based on our review of [redacted] ’s complaint, he states he was denied access to his account after updating his payment method and is requesting a refund.We regret any misunderstanding, a refund of $has been issued to the payment method on fileThe refund represents the last days of charges [redacted] ’s AOL account remains active on a free pricing plan and will not incur any additional monthly membership feesShould [redacted] require additional assistance we ask that he contact Karen F [redacted] at [redacted] We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J

September 1, 2015Dear [redacted] :We have investigated the issues raised by **and [redacted] in your letter dated letter dated August 18, 2015, which was received in our office on August 24, 2015.Based on our review of **and [redacted] ’s complaint, they state an outstanding balance was paid, yet they continue to receive collection calls.We regret any misunderstandingOur records indicate a payment of $was received and posted to their account on August 21, Collection efforts have been stopped, please allow to days to have their information removed from our systemThe AOL account has been cancelled per their requestWe apologize for any inconvenience **and [redacted] may have experienced regarding their issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept5771, POBox 65101, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

Complaint: [redacted] I am rejecting this response because: AOL just did another unauthorized debit yesterday, June 6, 2017, from my checking account of $where my bank placed a stop and is doing an investigation This is the second illegal actI do not know who at AOL is responsible for these illegal transactions, but this will be dealt with in a court of law Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do wish that an amicable resolution was made forthright; a credit card dispute, countless wasted telephone hours, and having the Revdex.com intervene, was not necessary for a simple cancellation of an account that was active for only one day Regards, [redacted]

July 6, 2016Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated June 23, 2016, which was received in our office on June 24, 2016.Based on our review of [redacted] ’s complaint, he states he incurred monthly charges for his free AOL account.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionA refund of $has been issued to the payment method on file [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thx Regards, [redacted]

September 13, 2017Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated September 6, 2017, which was received in our office on the same day.Based on our review of [redacted] ’s complaint, she states she has been unable to cancel her AOL account.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionThe account in question has been cancelled effective immediatelyIn addition; a refund of $has been issued to the payment method on file [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara *J

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:OkThat would be goodThey deleted all the emails and I have never heard of an email services doing that beforeWhat do I need to do to reopen the claimFrom [redacted]

We have investigated the issues raised by [redacted] in your letter dated January 18, 2016, which was received in our office on January 21, 2016.Based on our review of [redacted] ’s complaint, he states that his company has been unable to email AOL members.This letter is to inform you that a representative of our Postmaster Team has contacted [redacted] and resolved his issue to his satisfactionIn addition; [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at DeptP.OBox 65101, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

We have investigated the issues raised by [redacted] in your letter dated May 30, 2017, which was received in our office on June 2, 2017.Based on our review of [redacted] *’s complaint, he is requesting AOL to create a stronger spam filter.We have been unable to positively identify an AOL account with the information that was providedGeneral information related to AOL’s Spam Filter/Folder can be located at: https://help.aol.com/articles/aol- mail-spam-and-privacyCommunication has been sent to [redacted] at the email address provided in the complaint that contains direct contact information for further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOLSincerely,Tara *J [redacted] : ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] :We have investigated the issues raised by [redacted] your letter dated September 19, 2016, which was received in our office on the same day.Based on our review of [redacted] ’s complaint, he is disputing collection efforts related to his deceased mother's’ account.AOL would like to offer our condolences to [redacted] in the passing of his motherThis letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionThe account in question has been cancelled and the outstanding balance of $has been removed to reflect a zero balanceCollection efforts have been stoppedIn addition; [redacted] has been provided with direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

[redacted] I was told that I would receive my refund sometime in JulyI will let you know when I receive my refund

Dear Mr [redacted] :We have investigated the issues raised by Ms [redacted] in your letter dated December 2, 2017, which was received in our office on December 4, 2017.Based on our review of Ms [redacted] ’s complaint, she is requesting access to a Kids Only account in her son’s name.In order to process Ms [redacted] ’s request we require the following documentation:Photo of driver’s licenseA copy of our Terms of Service Signed by Ms [redacted] The summary page can be located at [redacted] to signA photo of the error message received when the sign infailsGuardian information at the time the account wascreated.The required documentation can be sent via fax to [redacted] or via email to [redacted] Once the documentation is verified the account will be released.Please note the AOL company name has changed to OathOath is part of the [redacted] family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara

April 28, 2016Revdex.comServing Metro Washington, DCElectronically TransmittedAttn: [redacted] Re: [redacted] AOL Account Number: [redacted] File Number: [redacted] Dear Ms [redacted] :We have investigated the issues raised by Ms [redacted] in your letter datedApril 9, 2016, which was received in our office on April 14, 2016.Based on our review of Ms [redacted] ’s complaint, she is requesting a refundfor all charges incurred since AOL began offering a free service.This letter is to inform you that a representative of our office hascontacted Ms [redacted] and resolved her issue to her satisfactionThe AOLaccount has been converted to freeA refund of $was issued tothe payment method on fileIn addition; Ms [redacted] has been provideddirect contact information should she require further assistanceWeapologize for any inconvenience Ms [redacted] may have experiencedregarding her issue.If you need further assistance with this matter, please do not hesitate tocontact me at [redacted] ***, Sterling, VA 20165-Please includethe AOL account number on all inquiries regarding this matter.Sincerely,TaraJTJ: kf

We have investigated the issues raised by [redacted] in your letter dated January 23, 2016, which was received in our office on the January 26, 2016.Based on our review of [redacted] ’ complaint, he is experiencing a technical issue with the recent activity tab in his AOL mail settings.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfactionAs a goodwill gesture free months of service have been issued on his accountIn addition: [redacted] has been provided direct contact information should he require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

We have investigated the issues raised by [redacted] in your letter dated January 24, 2016, which was received in our office on the same day.Based on our review of [redacted] ’s complaint, she states she has been unable to cancel her AOL account.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionThe account in question has been cancelledIn addition; a refund of $has been issued to the payment method on fileThe refund represents all charges incurred on the account in question [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept [redacted] P.OBox ***, Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

We have investigated the issues raised by [redacted] in your letter dated May 10, 2017, which was received in our office on May 15, 2017.Based on our review of [redacted] complaint, she states she has been unable to cancel her free email with AOL.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfactionIn addition; [redacted] has been provided direct contact information should she require further assistanceWe apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ [redacted] ***