Oath

We have investigated the issues raised by *** *** in your letter dated April 11, 2017, which was received in our office on the same day.Based on our review of *** ***’ complaint, she states she is receiving collection notices related to an account she previously converted to free.A
representative of our office has contacted *** *** and resolved her issue to her satisfactionThe outstanding balance has been removed and collection efforts have been stoppedThe AOL account remains active on a free pricing planIn addition; *** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have investigated the issues raised by Mr.*** in your letter dated June 24, 2015, which was received in our office on June 30, 2015. Based on our review of Mr***’s complaint; he states his AOL accounts have been compromised and he is unable to access them. In the
process of registering an account with AOL, prospective members must enter personal information into a series of registration screensAt this time we are unable to verify the accounts in question therefore; we are unable to release any specific information regarding the accountsA representative of our office has contacted Mr. *** and provided him contact information should he be able to provide the proper verification. Please also note that after days of inactivity on a free AOL Account, the account is terminated and any saved or stored emails are deleted and not retrievable. AOL membership is governed by our Terms of Service (TOS)The TOS states the following about use of the AOL services: Your username and account may be terminated if you do not sign on a Service with your username at least once every daysIf you are registered for fee-based or term-specific Services, we will not terminate your username or account unless they are subject to being terminated for some other reasonIn addition, an individual Service may require you to sign in and use the Service periodically to remain active on that ServiceIf you fail to remain active on a specific Service, we may deactivate your access and use of that Service. AOL Inc. (in Florida, AOL IncDelaware)

August 3, 2017Dear *** ***:We have investigated the issues raised by *** *** in your letter dated July 25, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint she states she continued to incur monthly charges despite AOL offering a free
service.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionA refund has been issued to the payment method on fileIn addition the account has been converted to free and will not incur any additional monthly membership fees*** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara J

Yes, for now everything is up and running, thank you so much for your assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have investigated the issues raised by *** *** in your letter dated February 1, 2016, which was received in our office on February 3, 2016.Based on our review of *** ***’s complaint, she is requesting reactivation of her AOL account.This letter is to inform you that a representative
of our office has contacted *** *** and resolved her issue to her satisfactionThe AOL account has been reactivated to a free plan*** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *JPlease see attached.ThanksKaren

July 25, 2017Dear *** ***: We have investigated the issues raised by *** *** in your letter dated July 18, 2017, which was received in our office on the same dayWe attempted to reach *** *** via the email address and phone number on the complaint form on three occasions to discuss
his complaintUnfortunately we were unable to reach him. As a result of our initial investigation, we cannot positively identify an AOL account with the information that *** *** provided. We apologize for the delayWe are requesting that *** *** submit the following information so we can resolve his concern: • Name, screen name, email address, mailing address or telephone number under which the account is listed.• Copies of the credit card or checking account statements that contain the AOL charges in question. The requested information can be faxed to ###-###-#### or emailed to ***@oath.com to expedite a resolution. Sincerely,Tara J

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut The Problem Has Not Been Fixed As Of YetBut They're Are Making An Effort To Fix Problem!!! Thank
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 26, 2015Dear *** ***:We have investigated the issues raised by *** *** in her letter dated August 12, Based on our review of *** ***'s complaint, she states that she has had constant connectivity issues with her AOL account and she wanted to have the issue resolved.We
apologize for any inconvenience *** *** may have experienced regarding this issueOur records indicate that AOL responded to her, via email, addressing the connectivity issues and offered several potential resolutions to the issueShould *** *** have any further issues, please advise her to not hesitate to reach out to us.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

April 26, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: *** ***Re: *** *** AOL Account Number: *** File Number: ***Dear Ms***:We have investigated the issues raised by Mr*** in your letter dated April
8, which was received in our office on April 12, 2016.Based on our review of Mr***’s complaint, he states he was unable to receive assistance related to a benefit associated with his AOL Assist plan.This letter is to inform you that a representative of our office has contacted Mr*** and provided him with information related to filing a claim with AOL AssistIn addition; as a goodwill gesture free months of service have been issuedMr*** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience Mr*** may have experienced regarding his issued.If you need further assistance with this matter, please do not hesitate to contact me at ** ** *** ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J

We have investigated the issues raised by Ms*** in your letter dated November 28, 2016, which was received in our office on December 2, 2016.Based on our review of Ms***’s complaint, she states AOL charged her for a service she did not authorize and in addition states she was
billed to a payment method she did not provide AOL.Ms*** has a free AOL account with the screen name ***@aol.comOur records reflect that:• On July 20, 2016, payment information ending in *** was provided online to order a day free trial of SUPERAntiSpyware; the free trial was cancelled on August 21, 2016, therefore did not incur any monthly charges.• On August 21, 2016, payment information ending in *** was provided online for a day free trial of AOL Computer Check Up; the free trial was cancelled on August 24, 2016, therefore did not incur any monthly charges.• On August 21, 2016, payment information ending in *** was provided online for a day free trial of AOL Tech Fortress; no cancellation request was received until November 23, 2016, at which time the service was cancelledThis service incurred three monthly charges of $3.99’ which were refunded on December 2, 2016.A refund has been issued for all charges incurred; however no further compensation is warrantedWe apologize for any inconvenience Ms*** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept*** P.OBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

We have investigated the issues raised by *** *** in your letter dated August 21, 2016, which was received in our office on August 23, 2016.Based on our review of *** ***’s complaint, she is requesting access to her deceased brother’s account and has not received the required documents
to make this change. This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfaction*** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

We have investigated the issues raised by *** *** in your letter dated March 17, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, she has experienced difficulty in accessing one of her screen names.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionIn addition; she has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox 65771, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J***TMJ: KCF

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have investigated the issues raised by *** *** in your letter dated October 7, 2016, which was received in our office on October 11, 2016/Based on our review of *** ***’ complaint, she is requesting a refund for AOL charges, claiming she was unaware AOL offered a free service.This letter is
to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionA refund of $was issued to the payment method on fileThe AOL account remains active on a free pricing plan*** *** and her daughter *** have been provided direct contact information should they require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

Please see attached.ThanksKaren AOL Inc(In Florida, AOL IncDelaware) DeptPO Box Sterling, VA 20165-www.aol.comTara Jones Lead Paralegal Regulatory Compliance Corporate LegalMarch 1, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn:
*** ***Re: *** *** AOL Account Number: *** File Number: ***Dear *** ***:We have investigated the issues raised by *** *** in your letter dated February 19, 2017, which was received in our office on February 21, 2017.Based on our review of *** ***’s complaint, she has been unable to transfer ownership of her father’s account.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfaction*** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience she may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J***

April 14, 2017Dear *** ***:We have investigated the issues raised by *** *** in your letter dated March 27, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, she states she was experienced difficulty attempting to retrieve missing
emails from her account.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionIn addition; *** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J***

June 18, 2015Dear *** ***:We have investigated the issues raised *** *** in your letter dated May 30, 2015, which was received in our office on June 8, 2015.Based on our review of *** ***’s’ complaint; she is requesting a refund for charges billed to her debit card that expired in 2011.When
registering an account with AOL, prospective members must agree to the terms of the service, or registration of the account is discontinuedIn completing the registration and entering her billing information, *** *** authorized AOL to debit her checking account for the fees incurred*** *** agreed to terms stating the following:By selecting “yes” below, I hereby authorize AOL to deduct from my checking account indicated on the previous screen, and the financial institution named on the previous screen, membership and usage fees that I incur in excess of my free trial periodI understand that I am responsible for all activities, charges and purchases using or in conjunction with my AOL account by me or other authorized users and I authorize deductions from my account for such activities, charges and purchasesI understand that debit amounts may vary from month to month, Should I wish to revoke my authorization in the future, I acknowledge that I must contact AOLIn the event that I cancel my account or my account is terminated, I hereby authorize AOL to deduct from my checking account all fees and charges I have incurred through the date of cancellation or termination.AOL bills accounts based on their active status, the pricing plan selected by the member, and the billing information providedHistory records indicate no attempt to cancel or convert to a free account until May 30, at which time the account was converted to free.During registration of the service, members are advised that they should let AOL know of any billing discrepancies within days after they first appear on the bank statementThese guidelines correspond with the guidelines set forth by financial institutionsOur records indicate on May 30, 2015, a refund of $was issued to the payment method on fileThe refund issued represents daysWe apologize for any inconvenience; however no further compensation is warranted.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***-***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal