Oath

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:AOL maintains that it has a right to keep my personal and private documents which have no relationship to any Terms of Service violationI have no choice but to sue the company for access to my documents, personal injury and hardship, since AOL has provided no evidence to support any alleged Terms of Service violation and has refused to assist us in this processI have been a customer for over years and do not deserve this treatment In addition to the problems caused by locking up my account, my family suffered both property damage and physical harm as a result of their unsupported claim of a legal violation, which included physical and mental harm to my husband, myself and our two children We will legally seek monetary damages if AOL refuses to cooperate
Regards,
*** ***

We have investigated the issues raised by *** *** your letter dated September 19, 2016, which was received in our office on September 21, As a result of our investigation, we cannot positively identify an account with the information MrLee provided.We ask that *** *** contact Karen Fl***
at *** so that she may research and resolve the complaintWe ask that *** *** provide the following information:• Full Name, screen name, address or telephone number under which an account may be locatedIf you need further assistance with this matter, please do not hesitate to contact me at *** *** *** *** *** *** ** *** Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have received the refunds totaling $ I am delighted that both accounts are reported as closed In addition, I was told by the representative mentioned that the balance on one account of $would be cancelled and that I should contact them again should there be any future attempt to collect those funds by AOL Currently, per my bank, there are four approved but not collected transactions against my bank account totaling this amountTherefore, I am satisfied with the resolution with the caveat that these funds not be debited from my account, and that no further attempt is made by AOL to collect this charge.With many thanks for your help in this matter
Regards,
*** ***

AOL Inc(In Florida, AOL IncDelaware) DeptPO Box Sterling, VA 20165-www.aol.comTara J*** Lead Paralegal Regulatory Compliance Corporate LegalFebruary 20, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: Brenda FreemanRe:
James *** AOL Account Number: File Number: 11971890Dear MsFreeman:We have investigated the issues raised by Mr*** in your letter dated February 8, which was received in our office on February 14, 2017.Based on our review of Mr***’s complaint, he states that he is not receiving emails from a specific company and is requesting assistance.This letter is to inform you that a representative of our office has contacted Mr*** and discussed his issueHe has been provided direct contact information so that he can provide additional details for AOL for fully research and resolve his concernWe apologize for any inconvenience Mr*** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox 65771, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***TMJ: KCF

Good morning, This complaint appears to be related to *** and not AOL nor WalmartConnect. Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We have investigated the issues raised by Mr*** in your letter dated April 19, 2016, which was received in our office on April 22, 2016. Based on our review of Mr***’ complaint, he states that he incurred two charges of $for a service he was not able to
utilize. A representative of our office attempted to contact Mr*** to discuss his complaint; unfortunately we were unable to reach himThe paid service was cancelled, and a refund of $was issued to the payment method on fileMr***’ AOL account remains active on a free pricing planWe apologize for any inconvenience Mr*** may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at ** ** *** ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara MJ***

April 14, 2017Dear *** ***:We have investigated the issues raised by *** *** in your letter dated March 27, 2017, which was received in our office on the same day.Based on our review of *** ***’s complaint, she is receiving collection notices related to an account she previously
cancelled.This letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionThe outstanding balance has been removed to reflect a zero balanceIn addition; she has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have investigated the issues raised by *** *** in your follow up letter dated May 16, 2017, which was received in our office on the same day.Based on our review of *** ***’ follow up letter, she states she continues to receive collection notices for a free account.We regret any misunderstanding; the outstanding balance has been removed to reflect a zero balancePlease allow to days to have her information removedWe ask that *** *** contact Karen F* at *** should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J*** ***

November 23, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated November 13, 2015, which was received in our office November 18, 2015.Based on our review of *** ***’s complaint; he states he has been unable to cancel an AOL accountHe is requesting
cancellation and a refund.This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionThe AOL account in question has been cancelledIn addition; a refund of $has been issued to the payment method on fileWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

September 23, 2015Dear *** ***:We have investigated the issues raised by *** *** in your letter dated September 20, 2015, which was received in our office on September 21, 2015.Based on our review of *** ***’s complaint, he is disputing collection efforts related to an account he
previously cancelled.This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionThe outstanding balance of $has been removed to reflect a zero balance and collection efforts have been stoppedIn addition; a refund of $has been issued to the payment method on fileWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept***, POBox ***, Sterling, VA ***Please include the CompuServe account number on all inquiries regarding this matter.Sincerely,Tara J***Lead Paralegal

March 14, 2016We have investigated the issues raised by *** *** in your letter dated March 2, 2016, which was received in our office on March 4, 2016.Based on our review of *** ***’s complaint, he states that he is receiving collection notices related to an account he previously
cancelled.This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionThe outstanding balance of $has been removed and collection efforts stoppedIn addition; a refund of $has been issued to the payment method on file*** *** has been provided direct contact information should he require further assistanceThe AOL account remains active on a free pricing planWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It did not solve any problemsThe software still does not work properly and people considering purchasing it need to know thisThere is no problem with my computer eitherNice attempt to not repair the faulty software by blaming my computerPlease download the program and try it for yourself if you likeIt doesn't work properly and I've lost money in my business by using itTen dollars of free services that don't work does not make up for it either
Regards,
*** ***

We have investigated the issues raised by *** *** in your letter dated May 3, 2017, which was received in our office on May 5, 2017.Based on our review of *** *** complaint, she is requesting assistance in cancelling her deceased father’s accounts with AOL.AOL would like to offer our
condolences to *** *** in the passing of her fatherThis letter is to inform you that a representative of our office has contacted *** *** and resolved her issue to her satisfactionTwo accounts were located; and both have been cancelledIn addition; refunds totaling $have been issued to the method of payment on file*** *** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at ** ** *** *** *** ** ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara MJ***
*** ***

September 18, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: *** ***Re: *** *** AOL Account Number: *** File Number: ***Dear Mr***:We have investigated the issues raised by Ms*** in your letter dated September 9, 2017, which
was received in our office on the same day.Based on our review of Ms***’s complaint, she has been unable to access one of her screen names with AOL.This letter is to inform you that a representative of our office has contacted Ms*** and resolved her issue to her satisfactionWe have verified with Ms*** that she is now able to access the screen name in questionMs*** has been provided direct contact information should she require further assistanceWe apologize for any inconvenience Ms*** may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to OathOath is part of the Verizon family of companies and consists of over digital and mobile brands globally, including AOL.Sincerely,Tara

Please see attached.ThanksKarenAOL Inc(In Florida, AOL IncDelaware) DeptPO Box Sterling, VA 20165-www.aol.comTara Jones Lead Paralegal Regulatory Compliance Corporate LegalFebruary 20, 2017Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn:
Brenda FreemanRe: *** *** AOL Account Number: *** File Number: ***Dear *** ***:We have investigated the issues raised by *** *** in your letter dated February 15, which was received in our office on the same day.Based on our review of *** ***’s complaint, he states he is receiving collection notices related to an account he believed to have previously cancelled.This letter is to inform you that a representative of our office has contacted *** *** and resolved his issue to his satisfactionThe outstanding balance has been removed and collection efforts have been stoppedIn addition; the account in question has been cancelled*** *** has been provided direct contact information should he require further assistanceWe apologize for any inconvenience *** *** may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at POBox ***, Sterling, VA ***Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *J*** ***

We have investigated the issues raised by [redacted] in your letter dated April 26, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he states he experienced poor customer service related to an interaction with an AOL representative.We attempted to...

contact [redacted] on three occasions to discuss his complaint; unfortunately we were unable to reach him. We ask that [redacted] contact Karen F[redacted] at ###-###-#### for further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara ** J[redacted]

We have investigated the issues raised by [redacted] in your letter dated April 29, 2017, which was received in our office on May 1, 2017.Based on our review of [redacted]’s complaint, she states her mother [redacted] previously cancelled her AOL account; yet continues to incur monthly...

charges.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account in question has been cancelled per her request. In addition; a refund of $621.86 has been issued to the method of payment on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue..If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

We have investigated the issues raised by [redacted] in your letter dated February 27, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states she has not received the documentation to transfer ownership of an account.This letter is to inform you...

that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account in question has changed ownership to reflect [redacted]’s information. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]