Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the
complaint submitted by [redacted] Revdex.com Case #[redacted].
Omnisure Group, LLC (‘Omnisure”)
is the payment plan provider for the vehicle service contract sold to Mr.
[redacted] by ** Auto Protection.  As the
payment plan provider,...

we are not involved with anything related to the payment
or denial of claims, refunds to the customer, the sale or cancellation of the
vehicle service contract or anything else related to the vehicle service
contract itself.  We strictly handle the
billing and collection of monthly payments on behalf of ** Auto Protection.
Mr. [redacted] purchased the service
contract from ** Auto Protection, a third-party marketer selling vehicle
service contracts on behalf of [redacted] Administration Services; [redacted] Administration Services is the administrator of the policy.
Mr. [redacted] authorized recurring
monthly payments at the point of sale. 
However, upon receiving this complaint, Omnisure has placed a hold on
the account pending resolution of the matter to ensure no further payments are
collected from Mr. [redacted].
Therefore, Mr. [redacted]’s complaint
with regard to contract cancellation or any refunds owed should be directed to
[redacted] Protection and/or [redacted] Administration Services.  Please find their contact information below:
[redacted]
Protection
([redacted]
[redacted] Administration Services
([redacted]
Should you have any questions
concerning the above, or if we can be of further assistance, please do not
hesitate to contact me.
Sincerely,
[redacted]
Legal
Affairs Manager
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the...

complaint submitted by [redacted] Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] Auto Protection.  As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted] Auto Protection.
Ms. [redacted] purchased the service contract from [redacted] Auto Protection, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy. 
Our records indicate that the down payment of $175.47 was collected directly by [redacted] Auto Protection and the service contract was cancelled prior to any payments being drafted by Omnisure
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] Auto Protection.  It is our understanding that [redacted] Auto Protection issued a refund of $175.47 to Ms. [redacted] on October 31, 2016.  For any additional information on the refund, Ms. [redacted] should contact [redacted] Auto Protection.  Please find their contact information below:
Sky Auto Protection
[redacted]
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Legal Affairs Manager
Omnisure Group, LLC

Dear Sir or Madam:  This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by CarShield.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted]  Ms. [redacted] purchased the service contract from [redacted] a third-party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.  Our records indicate that the service contract was cancelled by CarShield on June 19, 2017 and no further monthly payments have been or will be drafted. In an attempt to assist Ms. [redacted], Omnisure contacted CarShield.  It is our understanding that CarShield is issuing a refund of $979.15 to Ms. [redacted] as of June 19, 2017.  For any additional information on the refund, Ms. [redacted] should contact CarShield.  Please find their contact information below: [redacted] ([redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely,   [redacted] Legal Affairs Manager

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] LLC.  As the payment plan provider, we are not...

involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted] LLC. Mr. [redacted] purchased the service contract from [redacted] LLC, a third-party marketer selling vehicle service contracts on behalf of Ensurety Inc.; Ensurety Inc. is the administrator of the policy.  For any information on the denied claim or any refunds owed, Mr. [redacted] should contact [redacted] LLC and/or Ensurety Inc.  Please find their contact information below: [redacted] LLC ([redacted] Inc. ([redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me. Sincerely, [redacted] Legal Affairs Manager

Initial Business Response /* (1000, 5, 2015/07/15) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir of Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Ms. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] and [redacted] issued refunds totaling $610.74 to Ms. [redacted] on or after July 8, 2015. For any additional information on the refunds, Ms. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: Ellyn[redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#[redacted].
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by Auto Protection Department. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Auto Protection Department.
Ms. [redacted] purchased the service contract from Auto Protection Department, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Ms. [redacted], Omnisure contacted Auto Protection Department. It is our understanding that Auto Protection Department issued a prorated refund of $426.08 to Ms. [redacted] on August 20, 2015. For any additional information on the refund, Ms. [redacted] should contact Auto Protection Department. Please find their contact information below:
Auto Protection Department
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Ms. [redacted]. All telephone communication, such as the ones referenced in Ms. [redacted]' complaint, most likely occurred between Ms. [redacted] and Auto Protection Department. The individuals referenced in Ms. [redacted]'complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
Ellyn[redacted]
Compliance Specialist
Omnisure Group, LLC

This company is a total scam! We had to go have our debit card cancelled due to after reading all their complaints we decided to stop doing business with them and at the time of purchase of an auto warranty from [redacted] which is supposely a branch off of Omnisure we were told when we cancelled we would receive our money back on the policy and we never have.We were told back on April 2015 a copy of the warranty was mailed and delivered but we never received no such thing for we keep everything we purchase in a file and we never received such thing.

Initial Business Response /* (1000, 5, 2015/05/14) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Ms. [redacted] purchased the service contract from Car Treaty, a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the down payment of $295.00 was collected directly by [redacted] and the service contract was cancelled prior to any payments being drafted by Omnisure.
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that Ms. [redacted] charged back her down payment and Car Treaty did not contest the charge back. For any additional information, Ms. [redacted] should contact Car Treaty. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Ms. [redacted]. All telephone communication, such as the ones referenced in Ms. [redacted]'s complaint, most likely occurred between Ms. [redacted] and Car Treaty. The individuals referenced in Ms. [redacted]'s complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
Ellyn Robinson
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ('Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] Inc. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of sellers and administrators such as [redacted] and [redacted]
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
For any information on the denied claim or any refund owed, Mr. [redacted] should contact the service contract marketer or administrator. [redacted] has gone out of business since the date the service contract was issued. However, Mr. [redacted] can contact the service contract administrator, [redacted] with regard to the denied claim or any refund owed. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 12, 2015/09/21) */
The company that I purchased my extended warranty through is:
Omnisure Group, LLC
[redacted] Street, Suite [redacted]
Chicago, IL XXXXX-XXXX
Phone: (XXX) XXX-XXXX
The contract is Administered by: [redacted] Inc., ** License #XXXXX
Adminstrative [redacted] Street, [redacted] XXXXX (XXX) XXX-XXXX
The [redacted] Corp., the Provider in [redacted] the Provider is [redacted] Company, ** License #XXXXX.
Final Business Response /* (4000, 14, 2015/09/29) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the rebuttal submitted by [redacted], Revdex.com Case #XXXXXXXX.
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the payment of claims. Omnisure is a third-party payment plan provider. We strictly handle the billing and collection of monthly payments on behalf of marketers and administrators such as [redacted] Inc. and [redacted] We are not involved in the sale or administration of the vehicle service contract itself.
Mr. [redacted] purchased the service contract from [redacted] Inc., a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Therefore, for any information on the denied claim, Mr. [redacted] will have to contact the service contract marketer or administrator. [redacted] has gone out of business since the date the service contract was issued. However, Mr. [redacted] can contract the service contract administrator, [redacted] with regard to the denied claim. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the complaint submitted...

by Edward J. [redacted], Revdex.com Case #10992676. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by Red Auto Protection. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Red Auto Protection.
Mr. [redacted] purchased the service contract from Red Auto Protection, a third party marketer selling vehicle service contracts on behalf of Royal Administration Services; Royal Administration Services is the administrator of the policy. 
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Mr. [redacted], Omnisure contacted Red Auto Protection.  It is our understanding that Red Auto Protection is in the process of issuing a prorated refund of $600.18 to Mr. [redacted]. For any additional information on the refund, Mr. [redacted] should contact Red Auto Protection. Please find their contact information below:
Red Auto Protection
(877) 580-7750
Additionally, the only communication Mr. [redacted] had with Omnisure was on November 10, 2015 and December 14, 2015 concerning a referral to Red Auto Protection for cancellation and then cancellation confirmation.  All other communication, such as the ones referenced in Mr. [redacted]’s complaint, most likely occurred between Mr. [redacted] and Red Auto Protection.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
Ellyn [redacted]
Compliance Specialist
Omnisure Group, LLC

Complaint: [redacted]
I am rejecting this response because: they are in part responsible for customer satisfaction of a product they sale. just because they pass the buck does not negate them of there responsibility. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/07/23) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted]
As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted].
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Co.; [redacted] Co. is the administrator of the policy.
The down payment of $195 was collected directly by [redacted]. Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.
In an attempt to assist Mr. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] issued a refund of $195 to Mr. [redacted] on July 22, 2014. For any additional information on the refund, Mr. [redacted] should contact [redacted]. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/11/11) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted] on behalf of his wife [redacted]...

[redacted], Revdex.com Case #XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted] Services.
[redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] issued a refund of $100 to Ms. [redacted] on November 11, 2014. For any additional information on the refund, Ms. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

My experience with this place is horrible. I truly believe this place is a CON!! Do NOT choose this company for your extended warranty. I chose these guys after spending a great deal of time researching variable auto warranty providers and after speaking with one of their representatives I decided to give them a chance. WAS THAT A MISTAKE!!!

Once you sign on with these guys, you will be handed down to another company called [redacted] Their number is XXX-XXX-XXXX and they are located in [redacted] DE. Their claims representative is the person who hung up on me twice and wouldn't let me speak to his supervisor. What business blocks a customer from seeking a deserved answer to a legitimate question???

I am EXTREMELY upset with this company. They hung up on me twice when I asked about a $75 charge on my credit card after I cancelled my policy more than a week prior. Now they won't answer my calls and won't connect me to a manager.

BUYER BEWARE. I thoroughly believe this is a SCAM company.

Initial Business Response /* (1000, 5, 2014/02/07) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
To Whom It May Concern:
This letter is in response to the complaint submitted to the Revdex.com by [redacted].
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of the monthly payments on behalf of Autoplex Extended Services.
Mr. [redacted] purchased the vehicle service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Co., LLC; [redacted] Co., LLC is the administrator of the policy. Mr. [redacted] authorized recurring monthly payments at the point of sale. However, upon receiving your letter, Omnisure has placed a hold on the account pending resolution of this matter to ensure no payments are collected from Mr. [redacted].
Still, Mr. [redacted]'s complaint with regard to contract cancellation or any refunds owed should be directed to [redacted] and/or [redacted] Co., LLC. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted] Co., LLC
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist

Initial Business Response /* (1000, 5, 2014/07/14) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refund to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Vehicle Protection Center.
Ms. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.
For any information on the denied claim, Ms. [redacted] should contact Vehicle Protection Center and/or United Car Care, Inc. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 11, 2014/10/02) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refund to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
In an attempt to assist Mr. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] issued a $4,038.91 check to Mr. [redacted] on September 23, 2014 for the claim. For any additional information on the claim, Mr. [redacted] should contact [redacted] and/or [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the...

complaint submitted by [redacted], Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by Service Protection Direct.  As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Service Protection Direct.
Mr. [redacted] purchased the service contract from Service Protection Direct, a third party marketer selling vehicle service contracts on behalf of Marathon Administrative Co.; Marathon Administrative Co. is the administrator of the policy. 
For any information on the sale, coverage, claims or refunds, Mr. [redacted] should contact Service Protection Direct and/or Marathon Administrative Co.  Please find their contact information below:
Service Protection Direct
[redacted]
Marathon Administrative Co.
[redacted]
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Legal Affairs Manager
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ('Omnisure") is the payment plan provider for the vehicle service contract sold to [redacted] and [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Mr. and Mrs. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
Therefore, Mr. and Mrs. [redacted]'s complaint with regard to any refunds owed should be directed to [redacted] and/or [redacted] Inc. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted] Inc.
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to [redacted] by [redacted]
As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of the monthly payments on behalf of [redacted]
[redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Co.; [redacted] Co. is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted. Therefore, [redacted]'s claim with regard to any refunds owed should be directed to [redacted] and/or [redacted] Co. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC