Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/10/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the account has been cancelled. No further monthly payments have been or will be collected.
Therefore, Ms. [redacted]'s claim with regard to any refunds owed should be directed to [redacted] Please find their contact information below.
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

My company's customer purchased product/ service but did not receive anything. When we called the company I spoke with Bryan who says he is the owner. Bryan said that department shut down and he could not refund money. He said he could not write refund check or pay from another department in his company. He all but admitted he stole our customer's money and did not offer any resolution other than to file a chargeback request with our bank. He was VERY unfriendly, unhelpful and did not care that he took our customer's money and didn't provide any product/service for it. He refused to talk with me any longer and when he spoke with our customer he said he could not and would not do anything about the fact that our customer paid him over $130.00 and got nothing in return since he shut that department down.

Initial Business Response /* (1000, 5, 2014/11/05) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Discount Auto Protection.
[redacted] is a third party marketer selling vehicle service contracts on behalf of National [redacted] is the administrator of the policy.
Therefore, Ms. [redacted]'s claim with regard to cancellation and any refunds owed should be directed to [redacted] and/or [redacted] Please find their contact information below.
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did call discount auto protection and they refused to honor my request and referred me to you. That is what prompted the complaint. One of your reps contacted me and said they will look into it and have not heard anything since.
Final Business Response /* (4000, 9, 2014/11/20) */
Dear Ms. [redacted]:
This letter is in response to the rebuttal submitted by [redacted], Revdex.com Case #XXXXXXXX.
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the issuance of customer refunds. Ms. [redacted] purchased the service contract from [redacted] not Omnisure. Omnisure is merely a third-party payment plan provider that handles the billing and collection of monthly payments on behalf of [redacted]
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] is in the process of issuing a refund to Ms. [redacted] upon receipt of the necessary paperwork from Ms. [redacted]. For any additional information on the refund, Ms. [redacted] should contact Discount Auto Protection. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Final Consumer Response /* (4200, 11, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Discount Auto Protection called and told me that the policy is cancelled but needed a notary approved letter of my odometer reading. I sent that off via regular mail and I still see my policy as not canceled on their web portal.
DQ

This company charged my credircard and denied returning me my payment after being canceled due to a mileage diacrepecy

This so-called extended vehicle warranty service is a sham. The woman I personally dealt with assured me all [redacted] dealerships honor this warranty. Funny because my [redacted] dealership never heard of it. I have tried, since mid-October of 2016 to cancel this policy 6 times, maybe even more than that. They never answer the phone or reply to emails but by golly they sure mail you notices constantly. Because of their apparent shady business practices, I ended up closing my checking account and had to open a new one. I am sure money would have been taken out of it even though I cancelled the contract. I do not understand HOW Revdex.com can give them any accreditation! Look at the reviews for Lord's sake! They need investigated pronto and those of us that have had dealings with them need reimbursed for the stress they have put us all through. Revdex.com do the right thing and have this so-called A+ business investigated and remove them from your accreditation.

Initial Business Response /* (1000, 5, 2015/07/30) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc.is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Mr. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted]and [redacted] issued refunds totaling $604.50 to Mr. [redacted] on or after July 28, 2015. For any additional information on the refunds, Mr. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Mr. [redacted]. All telephone communication, such as the ones referenced in Mr. [redacted]'s complaint, most likely occurred between Mr. [redacted] and [redacted] and the other individuals referenced in Mr. [redacted]'s complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/07/30) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
[redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
The down payment of $395 was collected directly by [redacted] Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] issued a refund of $395 to Ms. [redacted] on July 25, 2014. For any additional information on the refund, Ms. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
July 31, 2014
RE: Revdex.com CASE#: XXXXXXXX
In response to assertions of OMNISURE GROUP by [redacted] in the above reference matter, I dispute the following:
Ms. [redacted] from OMNISURE assumes incorrectly, that Service contract was "sold" to Ms. [redacted]. THIS NEVER HAPPENED. The basic requirement to the formation of any contract, be it oral or written, that there has to be a mutual assent or a "meeting of the minds" of the parties on all proposed terms and essential elements of the contract. It has been held by the courts that there can be no contract unless all the parties involved intended to enter into one. This intent is determined by the outward actions or actual words of the parties and not just their secret intentions or desires.
I Mrs. [redacted] declare under oath That I NEVER been in contact nor give my authorization verbally or in writing to OMNISURE or its Proxies to bill my credit card or assent to a contract.
OMNISURE must take responsibility of their actions by investigating bogus contracts issued by their AKA Companies or their Proxies before they sent "NOTICES OF ACCEPTANCE" of illegal nonexistent contracts.
REQUEST TO THE Revdex.com
Dear Ms. [redacted]
As you can see by their response of OMNISURE, it is clear and by their own admission that they are trying to shift the blame to their affiliates or frontage companies. They are the ones illegally billing my credit card.
We understand that they are paying members of the Revdex.com but this is not a justification to transgress the Law by trying to enforce illegal nonexistent contracts.
To settle this complaint, I am asking that "OMNISURE" will promise in writing that no future billings or charges to my credit card will occur.
Thank you for your consideration.
[redacted]
NOTE: As of today, no refund to my credit card in the amount of $395 has occurred as misstated by Ms. [redacted] from "OMNISURE."
Cc: [redacted] Attorney at Law
Final Business Response /* (4000, 9, 2014/08/08) */
Dear Ms. [redacted]:
This letter is in response to the rebuttal submitted by [redacted], Revdex.com Case #XXXXXXXX.
As stated in our initial response, Omnisure Group, LLC ("Omnisure") does not sell or administer vehicle service contracts. Ms. [redacted] purchased the service contract from [redacted] not Omnisure.
I would like to reassure Ms. [redacted] that the account has been cancelled in Omnisure's system. No monthly payments have been or will be drafted.
In an attempt to further assist Ms. [redacted], Omnisure contacted[redacted]. It is our understanding that[redacted] issued a refund to Ms. [redacted] on July 25, 2014. For any additional information on the refund, Ms. [redacted] should contact[redacted]. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/07/03) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
According to the information contained in Mr. [redacted]'...

complaint, Omnisure Group, LLC ("Omnisure") is unable to locate Mr. [redacted]' account. Omnisure would appreciate receiving additional information from Mr. [redacted] such as an Omnisure account number or a policy number in order to locate Mr. [redacted]' account. Without further information from Mr. [redacted], Omnisure is unable to appropriately resolve Mr. [redacted]' complaint.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the...

complaint submitted by [redacted] Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by Vehicle Solutions.  As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Vehicle Solutions.
Ms. [redacted] purchased the service contract from Vehicle Solutions, a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy. 
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Ms. [redacted], Omnisure contacted Vehicle Solutions.  It is our understanding that Vehicle Solutions issued a refund of $216.40 to Ms. [redacted] on December 12, 2016.  For any additional information on the refund, Ms. [redacted] should contact Vehicle Solutions.  Please find their contact information below:
Vehicle Solutions
[redacted]
Additionally, Omnisure has not had any telephone communication with Ms. [redacted]. All telephone communication, such as the ones referenced in Ms. [redacted]’s complaint, most likely occurred between Ms. [redacted] and Vehicle Solutions. The individuals referenced in Ms. [redacted]’s complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
 
[redacted]
Legal Affairs Manager
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/04/09) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Mr. [redacted], Omnisure contacted [redacted] and [redacted] It is our understanding that [redacted] is issuing a refund to Mr. [redacted]. For any additional information on the refund, Mr. [redacted] should contact [redacted] and/ or [redacted] Group. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Mr. [redacted]. All telephone communication, such as the ones referenced in Mr. [redacted]'s complaint, most likely occurred between Mr. [redacted] and [redacted] or [redacted] The individuals referenced in Mr. [redacted]'s complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 7, 2014/06/10) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX .
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by SRB, now known as [redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy.
As the payment plan provider, Omnisure is not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. Omnisure strictly handles the billing and collection of monthly payments on behalf of [redacted]
Our records indicate that the contract has been paid in full. For any information on the denied claim or any refunds owed, Ms. [redacted] should contact [redacted] and/or [redacted] Please find their contact information below.
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Consumer Response /* (-5, 16, 2014/06/30) */
I, Rebecca Huck has not received a receipt stating that I paid in full to Omnisure Group,LLC. which I have requested. I am a very unsatisfied customer and I would appreciate either refund or compensation regarding to repair 2006 Chrysler sebring. Thank You, Rebecca Huck phone# 254-495-8125/ email: [email protected]
Business Response /* (4000, 17, 2014/07/03) */
Dear Ms. Drew:
This letter is in response to the rebuttal submitted by Rebecca Huck, Revdex.com Case # 94502647.
At Ms. Huck's request, Omnisure Group, LLC ("Omnisure") mailed Ms. Huck a paid in full notice on April 23, 2014 to her Waco, Texas address. We apologize for any difficulties Ms. Huck is experiencing in receiving her mail. We confirmed that Ms. Huck's Waco, Texas address is correct and sent another copy of the notice to Ms. Huck on June 27, 2014 by certified mail with signature required in order to ensure delivery and receipt.
As stated in our initial response, Omnisure has no authority over the payment of claims or the issuance of refunds. Ms. Huck purchased the service contract from Vehicle Protection Center, not Omnisure. Omnisure is merely a third-party payment plan provider that handles the billing and collection of monthly payments on behalf of Vehicle Protection Center.
For any additional information on the denied claim or any refund owed, Ms. Huck should contact Vehicle Protection Center. Please find their contact information below:
Vehicle Protection Center
(800) 589-2401
Should you have any questions concerning the above, of if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
Ellyn Robinson
Compliance Specialist
Omnisure Group, LLC
Consumer Response /* (4200, 19, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I, Rebecca Huck did receive my receipt paid in full from omnisure group ,llc. However I am not satisfied with omnisure group of denying my car repair. sincerely, Rebecca Huck case#94502647

Initial Business Response /* (1000, 5, 2014/02/19) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by Ms. [redacted], Revdex.com Case # XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by Vehicle Protection Center. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of the monthly payments on behalf of [redacted]
Ms. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy. Therefore, Ms. [redacted]'s claim with regard to contract cancellation or any refunds owed should be directed to [redacted] and/or [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,

[redacted]
Compliance Specialist

Initial Business Response /* (1000, 8, 2014/09/04) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by Auto Protection Department. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Auto Protection Department.
Auto [redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Ms.[redacted], Omnisure contacted Auto Protection Department. It is our understanding that [redacted] is in contact with Ms. [redacted] about the issuance of a refund. For any additional information on the refund, Ms. [redacted] should contact Auto Protection Department. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the complaint submitted...

by [redacted], Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to [redacted] by [redacted].  As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of [redacted].
[redacted] purchased the service contract from [redacted], a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy. 
The down payment of $195 was collected directly by [redacted]. Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.  
In an attempt to assist [redacted] Omnisure contacted [redacted].  It is our understanding that [redacted] issued a prorated refund of $61.27 to [redacted] on October 26, 2015.  For any additional information on the refund, [redacted] should contact [redacted].  Please find their contact information below:
[redacted]
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,


[redacted]
Compliance Specialist
Omnisure Group, LLC

I'm unable to use the password you gave me. Each time I request a new password you send one almost immediately but when I use it you indicate it is incorrect. Therefore
I am unable to make my email payment on line.
I would like to have it charged monthly to a credit card or have it deducted electronically from my checking account. I do not want to pay any fee when I make my payments. I don't want to make a negative comment but until this is resolved I feel must.
Thanking you in advance,
Jean Jones
1[redacted]
Phone: 803-[redacted]

Initial Business Response /* (1000, 5, 2014/07/14) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of the monthly payments on behalf of [redacted]
Ms. [redacted] purchased the service contract from [redacted], a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Ms. [redacted] authorized recurring monthly payments at the point of sale and by written authorization for direct payments datd July 7, 2014. Therefore, Ms. [redacted]'s claim with regard to contract cancellation or any refunds owed should be directed to [redacted] and/or [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to them I authorized direct payments dated X-XXXX, that is a lie. I put a stop payment on this on at the end of june, 2014 all authorization was revoked as june 18th, 2014. I was informed by omnisure that there was a computer glitch and that is why supposedly a payment nonauthorized was taken from my account after being informed no more payments would be coming out. I canceled all payments as of june 189, 2014 and I disagree with the statement from omnisure. [redacted]
Final Business Response /* (4000, 9, 2014/08/04) */
Dear Ms. [redacted]:
This letter is in response to the rebuttal submitted by [redacted], Revdex.com Case # XXXXXXXX.
I would like to apologize to Ms. [redacted] for any confusion caused by the reference to a July 7, 2014 written authorization for payment.
I would like to reassure Ms. [redacted] that the account has been cancelled in Omnisure's system. No further payments will be drafted.
In an attempt to further assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] is in the process of issuing a refund to Ms. [redacted]. For any additional information on the refund, Ms. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/04/11) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by Mr. [redacted], Revdex.com Case #...

XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] As the payment plan provider, we handle the billing and collection of the monthly payments on behalf of [redacted] All monthly statements, invoices and notices are automatically computer generated in a timely fashion in compliance with any and all state and federal requirements.
Our records indicate that Mr. [redacted]' account cancelled for nonpayment of the March and April monthly payments. Mr. [redacted] authorized recurring monthly payments at the point of sale. In February 2014, Mr. [redacted]' monthly payment was not made despite multiple unsuccessful attempts by Omnisure. As a result, the computer automatically generated a notice in February of the declined February payment. The notice of declined payment was sent in order to give Mr. [redacted] the opportunity to make the February payment and avoid cancellation. In March, Mr. [redacted] successfully paid the February monthly payment, but the March payment was still outstanding triggering additional notices to be sent to Mr. [redacted] for the month of March. Since the March payment was never received, the account cancelled for non-payment.
Additionally, Omnisure received only one phone call from Mr. [redacted] with regards to his late payments. However, by the time Mr. [redacted] contacted Omnisure in April, his account was 2 months past due and had already cancelled for non-payment in accordance to the notices.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response did not address the issue of why the current statement mailed to me stated a current balance of one month's installment with no previous balance and a due date of April 2, 2014. When attempting to pay online the stated current amount due for April 2, 2014 printed on the statement on the printed due date the online status of the account indicated 'canceled'. This is what initiated my one and only call. Upon calling I was told the account was canceled the day before (April 1, 2014). When questioning why the current statement did not indicate a past due amount to be paid, and whether or not the statement was correct I was told I "should just move on from that". I do not believe it is a better business practice of a company to send out statements that have an incorrect amount due and then chastise the customer for asking whether the statement is correct. I have no problem providing the statement in question for all to view. It appears from the company's response, the desired resolution was not read. Otherwise this issue would have been addresed.
Final Business Response /* (4000, 13, 2014/05/06) */
Dear Ms. [redacted]:
This letter is in response to the second rebuttal submitted by Mr. [redacted], Revdex.com Case # XXXXXXXX.
Omnisure's invoices, monthly statements, and notices are computer generated in a timely fashion in compliance with any and all state and federal requirements. The invoice contains a description of recent account activity. The recent account activity section of the invoice indicates if there is a past due payment from the previous month, such as for Mr. [redacted].
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Final Consumer Response /* (4200, 11, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This again is incorrect. The invoice for the April installment indicated no past due balance on the "amount due if paid by" line. If an account is past due, the amount past due should be included with total amount due on the most recent statement. Not including this past due amount gives the customer an incorrect total amount due.
Including an unpaid past due balance on a most recent statement is common practice with most billing companies who do not seek to confuse their customers. Most individuals perceive the statement "total amount due if paid by" as meaning what it says, not "this is an estimated total amount due". Once again, the company needs to place a past due balance line on their statements to avoid this confusion for their customers. When the most recent communication through a billing statement indicates an amount due by a certain date, that is what customers expect to pay. This is what integrity in billing your customers would look like. I again have not disagreed with a past due balance, that was not my complaint from the beginning. My complaint dealt with the fact that a past due balance was not reflected in the most current invoice from the company, which in turn causes customers to be uncertain of the validity of the "amount due if paid by" listed on the invoice. As a consumer I feel integrity in how you bill your customers should be a priority for a company that exists for that purpose. I do not believe asking for an unpaid past due balance to be listed on a customer's most recent statement is out of line. I would like a response from the company to my true complaint and not their perceived complaint (that a past due balance was not owed).
Thank you.

Dear Sir or Madam:
This letter is in response to the...

complaint submitted by [redacted], Revdex.com Case [redacted] Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr[redacted] by Vehicle Solutions.  As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Vehicle Solutions.
Mr[redacted] purchased the service contract from Vehicle Solutions, a third party marketer selling vehicle service contracts on behalf of [redacted] Inc.; [redacted] Inc. is the administrator of the policy. 
For any information on the denied claim or any refunds owed, Mr[redacted] should contact Vehicle Solutions and/or [redacted] Inc.  Please find their contact information below:
Vehicle Solutions
[redacted] Inc.
[redacted]
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Legal Affairs Manager
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/03/28) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
To Whom It May Concern:
This letter is in response to the complaint submitted by Mr. [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Precise Auto Protection.
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of National Administrative Services Co.; [redacted] Co. is the administrator of the policy. Our records indicate that the down payment of $495 was collected directly by [redacted] and the service contract was cancelled prior to any payments being drafted by Omnisure. Therefore, Mr. [redacted]"s claim with regard to any refunds owed should be directed to [redacted] and/or [redacted] Co. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted] Co.
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/08/07) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint filed by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
[redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that Ms. [redacted]'s billing method for her montly payments has been changed to invoice billing. No further monthly payments will be automatically drafted.
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] issued a refund of $96.35 to Ms. [redacted] on August 6, 2014. For any additional information on the refund, Ms. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC