Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/02/19) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] Warranty. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Stanley Warranty.
Mr. [redacted] purchased the service contract from [redacted] Warranty, a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.

For any information on the denied claim Mr. [redacted] should contact [redacted] Warranty and/or [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Bernie [redacted] would be proud of this company.
They are a frauds, your money will be going into a black hole.

Initial Business Response /* (1000, 5, 2015/02/20) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted] Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Co.; [redacted] the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist [redacted] Omnisure contacted [redacted] It is our understanding that [redacted] issued a prorated refund of $1,194.67 to Mr. [redacted] on February 16, 2015. For any additional information on the refund, Mr. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 12, 2015/03/11) */
I NEVER received anything from National Warranty.
Final Business Response /* (4000, 14, 2015/03/19) */
Dear Ms. [redacted]:
This letter is in response to the rebuttal submitted by [redacted] Cruz, Revdex.com Case #XXXXXXXX.
As stated in our original response, Omnisure Group, LLC ("Omnisure") has no authority over the issuance of customer refunds, the sale or cancellation of the vehicle service contract, or anything else related to the vehicle service contract itself. Mr. [redacted] purchased the vehicle service contract from [redacted] not Omnisure. Omnisure is merely a third party payment plan provider that handles the billing and collection of monthly payments on behalf of [redacted]
Omnisure contacted [redacted] in an attempt to assist Mr. [redacted] It is our understanding that the refund issued by [redacted] on February 16, 2015 was sent to an incorrect address for Mr. [redacted] Furthermore, it is our understanding that [redacted] contacted Mr. [redacted] obtained his correct address, and is in the process of sending the refund to Mr. [redacted] correct address. For any additional information on the refund, Mr. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Ms. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the account was paid in full and no further monthly payments will be drafted.
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] issued a refund of $679.86 to Ms. [redacted] on July 16, 2015. For any additional information on the refund, Ms. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Additionally, the only telephone communication Ms. [redacted] had with Omnisure was in February 2015 concerning a paid in full letter and August 2014 concerning a change to her billing method. All other communication, such as the ones referenced in Ms. [redacted]'s complaint, most likely occurred between Ms. [redacted] and [redacted], [redacted] and the other individuals referenced in Ms. [redacted]'s complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Dear Sir or Madam:
This letter is in response to the...

complaint submitted by [redacted] Revdex.com Case #[redacted]. Omnisure Group, LLC (“Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by United Auto Defense.  As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of United Auto Defense.
Mr. [redacted] purchased the service contract from United Auto Defense, a third party marketer selling vehicle service contracts on behalf of Marathon Administrative Co.; Marathon Administrative Co. is the administrator of the policy. 
The down payment of $215 was collected directly by United Auto Defense. Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.   Therefore, Mr. [redacted] claim with regard to any refunds owed should be directed to United Auto Defense and/or Marathon Administrative Co.  Please find their contact information below.
United Auto Defense
[redacted]
Marathon Administrative Co.
([redacted]
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Legal Affairs Manager
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is a payment plan provider for vehicle service contracts. As a payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of sellers and administrators of vehicle service contracts.
We do not have a record of Mr./ Ms. [redacted] in our billing system. We would appreciate if Mr./ Ms. [redacted] would provide us with his/her policy number or Omnisure account number.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/05/06) */
Contact Name and Title: Ellyn [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted]
Ms. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy. Our records indicate that the down payment of $300 was collected directly by [redacted] and the service contract was cancelled prior to any payments being drafted by Omnisure. Therefore, Ms. [redacted]'s claim with regard to any refunds owed should be directed to [redacted] and/or [redacted] Please find their contact information below.
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

My vehicle, that was insured through Omnisure, was recently was recently involved in a wreck, and subsequently totaled. I phoned the customer service number to inquire as to the cancellation process. Rather than answer my questions, the representative continued a hard sell approach trying to get me to continue to keep the insurance by transferring it to another vehicle. It was difficult to get a word in as I tried to explain that I did not know if I would be purchasing a new or used vehicle because the accident had just happened and I had not begun looking at vehicles yet. I asked to know the amount of the refund versus how much time that would be transferred to another vehicle, which would help me make my future purchase decision. The representative became verbally rude and informed me that I would have to cancel the policy to get that information. I found that hard to believe and was extremly upset at how rude this person could be and asked to speak to a supervisor. She refused several times, but after arguing with her that was my right as a customer, I was advised none were available and she would have one call me back. After 48 hours and no one called me back, I contacted customer service again. Instead I received a notice saying I had cancelled the policy which I had not done. I immediately contacted customer service and once again told that a manager would call me back within 24 hours. Again, no one called me back. I would never recommend this company simply based on their poor customer service. This experience showed me that thy are only interested in selling the product, not servicing the customer. Lastly, even though they "cancelled" the policy, I still have to write in that I want it cancelled so that I can receive a refund that I continue to have no idea of how much it will be or how the amount will be calculated. Given their performance, this looks more like a scam than a reputable business to me.

I purchased an extended warranty for a vehicle I own. All of the repairs needed were not covered. I called to cancel my contract with the company and encountered a very poor experience. I was verbally hasseled and harassed by the representative for over 30 minutes. The representative would not allow me to cancel my contract and continued to be very rude. The representative stated I was "wasting my money if I canceled and that is dumb". Upon completion of my call I was still unable to cancel my contract. The representative told me to call back in a month and that they would charge me for this month. I am very unsatisfied with this company and its service. I do not advise anyone to use them.

Initial Business Response /* (1000, 5, 2015/04/16) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] LLC. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted] LLC.
Mr. [redacted] purchased the service contract from [redacted] LLC a third party marketer selling vehicle service contracts on behalf of [redacted] Co.; [redacted] Co. is the administrator of the policy.
The down payment of $75.00 was collected directly by [redacted] LLC. Our records indicate that the service contract was cancelled before any monthly installments were collected by Omnisure.
In an attempt to assist Mr. [redacted], Omnisure contacted [redacted] LLC. It is our understanding that [redacted] LLC issued a refund of $75.00 to Mr. [redacted] on April 15, 2015. For any additional information on the refund, Mr. [redacted] should contact [redacted] LLC. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Mr. [redacted]. All telephone communication, such as the ones referenced in Mr. [redacted]'s complaint, most likely occurred between Mr. [redacted] and [redacted] LLC. [redacted] and the other individuals referenced in Mr. [redacted]'s complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

I was contacted May 2014 about a protections plan for my car. I listened and decide that it might be a good thing. As I listened I had second thoughts and ask to not proceed with the application. I told them that I would call back if I changed my mind. Two months later I see a withdrawal from my account for the plan from Ominsure. I called and told the rep that I wanted it stopped as of that dated. The Rep wanted my account Number and I told him I could not give him that cause I did not have a plan with them. Oh he said he would get the plan to me right away. AGAIN I said I DO NOT WANT this plan. He said he would give me November free to think about it and I told him I DID NOT WANT the plan and hung up. December 5 I called again to remind them that I did want the plan and to cancel the account. Sure enough on the 22nd of December they withdrew another 104.81 from my account. I called and was informed that in order to get a refund(prorated) that I needed to send a letter saying that I no longer wanted the service and have it notarized with the correct miles on the car. I feel like I have been taken advantage of and this company is a nightmare to deal with.

Initial Business Response /* (1000, 5, 2014/11/13) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by [redacted] Administration Inc. As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted] Administration Inc.
[redacted] Inc. is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
In an attempt to assist Mr. [redacted], Omnisure contacted [redacted] Inc. It is our understanding that [redacted] Inc. issued a prorated refund of $394.99 to Mr. [redacted] on November 12, 2014. For any additional information on the refund, Mr. [redacted] should contact [redacted] Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My reply is to restate my letter. I was never sent nor signed any contract nor any service agreement so any "pro-rated" refund is tantamount to fraud over interstate lines which deems this situation viable for the US Secret Service to investigate as well as the [redacted], and it is already being forwarded to the Illinois Attorney General's Office.
Secondly I have received no refund at all at this point via check which is the only way I can receive it because the credit card used for the payments has been canceled due to Identity theft of the numbers from [redacted] records. I suspect that an excuse will be made up by one of the parties to delay any payment and that once again this is a case of fraud through solicitation via inter-state mail which again is under the jurisdiction of the[redacted] the Postmaster Inspector General and the [redacted].
Third the mileage used for any "pro-ration" is mileage that was driven fo the most part before any payments were made once again setting up a fraud situation. I will remove my complaint and stop any efforts if all of my funds are received by me that were paid.
I will await my refund and if and when it is received I will act accordingly.
Final Consumer Response /* (4200, 13, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once I refer back to my initial letter and also point to my most recent reply for further information. These businesses share the same staff I think and there are so many anomolies that I have forwarded all of the evidence to several relevant and interested Law Enforcement agencies. All of you staffers are complicit in several felonies and also have no conscience. I defer to Revdex.com to post this and I retain the right to post all relevant documentation on the WWW and Facebook to protect people from these mail fraud sharks...
Final Business Response /* (4000, 11, 2014/11/25) */
Dear Ms. [redacted]:
This letter is in response to the rebuttal submitted by [redacted], Revdex.com Case #XXXXXXXX.
As stated in our initial response, Omnisure Group, LLC ("Omnisure") has no authority over the issuance of customer refunds, the sale or cancellation of the vehicle service contract, or anything else related to the vehicle service contract itself. Mr. [redacted] purchased the vehicle service contract from [redacted] Inc., not Omnisure. Omnisure is merely a third party payment plan provider that handles the billing and collection of monthly payments on behalf of [redacted] Inc.
Omnisure contacted [redacted] Inc. in an attempt to assist Mr. [redacted]. It is our understanding that [redacted] Inc. issued a prorated refund of $394.99 to Mr. [redacted] on November 12, 2014 and that Mr. [redacted] has received the refund. For any additional information on the refund, Mr. [redacted] should contact [redacted] Inc. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Sir or Madam:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of Vehicle Solutions.
Ms. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the billing has been placed on hold and no further monthly payments will be drafted.
In an attempt to assist Ms. [redacted], Omnisure contacted [redacted] It is our understanding that [redacted] issued refunds to Ms. [redacted] of $395 on July 16, 2015 and $227.91 on July 17, 2015. For any additional information on cancellation and the refunds, Ms. [redacted] should contact Vehicle Solutions. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
Additionally, Omnisure has not had any telephone communication with Ms. [redacted]. All telephone communication, such as the ones referenced in Ms. [redacted]'s complaint, most likely occurred between Ms. [redacted] and [redacted] The individuals referenced in Ms. [redacted]'s complaint are not employees of Omnisure.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/02) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case...

#XXXXXXXX.
Omnisure Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to Ms. [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of monthly payments on behalf of [redacted] is a third party marketer selling vehicle service contracts on behalf of [redacted] is the administrator of the policy.
Our records indicate that the service contract has been cancelled. No further monthly payments have been or will be drafted.
Therefore, for any information on the denied claim or any refunds owed, Ms. [redacted] should contact [redacted] and/or [redacted] Please find their contact information below.
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC

Initial Business Response /* (1000, 5, 2014/06/20) */
Contact Name and Title: [redacted] Robinson
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case #XXXXXXXX.
Let me...

begin by clarifying the relationship between Omnisure Group, LLC ("Omnisure") and [redacted] Omnisure is the payment plan provider for the vehicle service contract sold to [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the marketing or sale of the vehicle service contract, payment or denial of claims, refunds to the customer, or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of the monthly payments on behalf of [redacted]
Omnisure is committed to the values of excellence and integrity in the operation of its business. Not only are we an accredited business of the Revdex.com, but we are also members of the [redacted] ("VPA"). The [redacted] is an association that governs the vehicle service contract industry and ensures that member companies are compliant with all federal, state and local laws and regulations. We encourage all consumers to visit the VPA website (vpanet.org) for more information.
It is extremely unfortunate that Ms. [redacted] has had a negative experience purchasing her vehicle service contract. We will certainly forward her concerns to [redacted] However, I would like to assure you that Omnisure takes every effort to ensure that it adheres to the industry's best practices and is compliant with all relevant laws.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While your response is carefully worded to avoid the nature of my complaint and judging from the similar disclaimers in the 100+ complaints against Omnisure (and thousands of combined complaints against the marketing firms for which Omnisure makes money) the facts are that you condone their marketing practices.
Omnisure works hand in hand with Revdex.com C- companies which earned their rating via exposed scams, immoral business practices and outright fraudulent misinformation. Omnisure personnel surely do not live in such isolation as to be able to claim innocence from the misdeeds of their many marketing firms. Dealing with business' who "earn" C- Revdex.com ratings is NOT "committed to the values of excellence and integrity".
Let me make it simple.
The marketing firms lie, misdirect, and con elderly and misinformed consumers into purchasing needless products for outrageous prices. Omnisure accepts these practices by profiting from their actions. If a thief robs a grandmother on the street, stealing her purse, then takes the stolen money to their buddy who pockets a share...both are guilty.
THAT is the relationship Omnisure has with their "marketing" partners.
Your response to this complaint ignores the issue and attempts to gloss over the problems which have been evident for years (just pull the Revdex.com files on ALL your marketing buddies and perhaps review the ones against Omnisure). These are not misunderstandings. These complaints (which likely represent only a small number of the total customers who have had similar experiences and have not bothered to contact the Revdex.com) are consistent with the worst practices in business. Yes, snake oil salesmen have been around for centuries. [redacted] is the salesman on stage at the sideshow....Omnisure is behind the curtains collecting and profiting from the spoils.
Final Business Response /* (4000, 9, 2014/07/11) */
Dear Ms. [redacted],
This letter is in response to the rebuttal submitted by [redacted], Revdex.com Case #XXXXXXXX.
We would like to reiterate how unfortunate it is that Ms. [redacted] had a negative experience purchasing her vehicle service contract from [redacted] We appreciate Ms. [redacted]'s concerns and have forwarded them to [redacted]
As part of Omnisure's business operations, we conduct a compliance program to ensure that the marketers we work with adhere to the industry's best practices and are compliant with all relevant laws. We would like to assure Ms. [redacted] that her concerns have been reviewed as part of our compliance program.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC
Final Consumer Response /* (4200, 11, 2014/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Perhaps I can assist Ms Robinson in her Compliance Specialist duties by suggesting the proper response to this issue, (which would be drafted by a company TRULY interested in the well-being of their clients):
"We have reviewed your experience and those of the hundreds of clients victimized by Vehicle Protection Center and have set a new guideline that all of our marketing companies adhere to the industry's best practices which include a Revdex.com rating of A or above. Merely being compliant with the laws which require our marketers to return funds fraudulently obtained from unsuspecting victims in a certain time frame is not sufficient.
Effective immediately, we are suspending all relationships with our bad business practice marketers who cannot earn the Revdex.com rating."
True, you may have no marketers left but nothing you have said or done in your responses indicate the acknowledgement that Omnisure will ever change their practice of preying upon the uneducated, the elderly and confused while pursuing their practices of denial and attempted misdirection from the facts. Your marketers and their methods are those of con artists. By profiting from C- rated firms, you are no better.

Dear Sir or Madam:
This letter is in response to the...

complaint submitted by [redacted] Revdex.com Case #[redacted] Omnisure Group, LLC (‘Omnisure”) is the payment plan provider for the vehicle service contract sold to Mr. [redacted] by Premier Protection Services.  As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself.  We strictly handle the billing and collection of monthly payments on behalf of Premier Protection Services.
Mr. [redacted] purchased the service contract from Premier Protection Services, a third party marketer selling vehicle service contracts on behalf of [redacted] Administrative Co.; [redacted] Administrative Co. is the administrator of the policy.
Our records indicate that the service contract was cancelled and no further monthly payments will be drafted.
Therefore, Mr. [redacted] complaint with regard to any refunds owed should be directed to Premier Protection Services and/or [redacted] Administrative Co.  Please find their contact information below:
Premier Protection Services
[redacted]
[redacted] Administrative Co.
[redacted]
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.
Sincerely,
[redacted]
Legal Affairs Manager
Omnisure Group, LLC

I was only with their policy for two weeks. My experience was horrible. When I called to cancel and be reimbursed, the customer service representative Ken was very rude and unprofessional. It took way too long to cancel and towards the end I asked a simple question about when I would receive my money back and he replied "you should do your homework". I would not recommend this company to anybody.

I had previously had an account with them and cancelled it. They called me to reinstate the policy and locked in a new price and wanted to run my card before I could talk to my significant other he insisted on running my card and taking my new card information he even raised his voice at me. Buisnesses should not pressure customers.

Initial Business Response /* (1000, 10, 2014/05/12) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@omnisuregroup.com
Dear Ms. [redacted]:
This letter is in response to the complaint submitted by [redacted], Revdex.com Case# XXXXXXXX.
Omnisure...

Group, LLC ("Omnisure") is the payment plan provider for the vehicle service contract sold to [redacted] by [redacted] As the payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself. We strictly handle the billing and collection of the monthly payments on behalf of [redacted]
Mr. [redacted] purchased the service contract from [redacted] a third party marketer selling vehicle service contracts on behalf of [redacted] Co.; [redacted] Co. is the administrator of the policy. Mr. [redacted] authorized recurring monthly payments at the point of sale. Therefore, Mr. [redacted]'s claim with regard to cancellation and any refunds owed should be directed to Discount Auto Protection and/or National Administrative Services Co. Please find their contact information below:
[redacted]
(XXX) XXX-XXXX
[redacted]
(XXX) XXX-XXXX
Additionally, Mr. [redacted] has not communicated with Omnisure. All the communication referenced in Mr. [redacted]'s complaint most likely occurred between Mr. [redacted] and Discount Auto Protection.
Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me at the number below.
Sincerely,
[redacted]
Compliance Specialist
Omnisure Group, LLC