OneMain Financial

I had an easy and quick experience

I am employed by a small business and was turned down for a loan because of the WAY I am paidBecause the business is not computerized my pay stubs and sheets are hand writtenNice local office, but corporate is not flexible or supportive of small business and those who work for them

Very friendly and helpful Great experience

Not the fastest loan process, but the employees are courteous and professional

Based on my recent experience, I would not conduct business with OneMain They mailed multiple loan offers addressed to my physical address but to a name other than mine, the long-standing homeowner When I called the branch manager identified on the letter, she did offer to delete the name from the mailing list but offered no appreciation of my concerns She blamed the marketing department for the error When I called them, I reached an automated system that was nearly impossible to use When I was finally able to leave a message with marketing, I received no call back Calling a different department, I was told that marketing probably wouldn't call back and that I should take my concern to the post office Long story short, I would recommend taking any loan business to a company with a user-friendly communication system, departments who do call back and most important, true customer service

straight forward friendly people with good skills

So far so good

Easy convenient and very helpful in my moment of need

I worked with this branch when it was Springleaf Financial, and frankly while they were Springleaf I had never had a problem contacting the branch via email or phoneI also never had any issues resolving a delay in our loan paymentThey were very flexible and we always managed to make it workIn fact I would HIGHLY recommend SpringleafWhen One Main financial tool over our branch, we were constantly getting run around, being told that certain things could be accomplished when they couldn't be and vice versaI despise working with One Main, and will NEVER work with them againWe've been contacted by our local offices when we've fallen behind, and then have Charleston offices also call us! I understand that the information is mutually shared through the computer systems, but how disrespectful! We were in contact with our branch when I lost my job, and they still called the Charleston branch to call us and see if they could get us to payI'm well aware I took the loan out, I'm also well aware that life happens! Springleaf was also aware of this and was always willing to work with us in any way they couldOnce my car loan is paid off, I promise that One Main will NEVER have our business again

I have been doing business with you for a few years and always found your staff, friendly, respectful and competent I highly reccommend your business to other people

I have nothing but praise for this company, having dealt with them for about yearsExcellent customer service, very proffessional employees

I had a great experience with OneMain Financial and the customer service was great!

Terrible customer service, rude not politeBad attitudesI regret doing business with them

I think OneMain is a great companyThere are a few things that could be easier if they would permit customers to do them via telephone rather than having to drive to a location Other companies allow you to change your loan due date over the phone, howevwe OneMain wants you to come in personally Sometimes that is not convenient to the customers They should reconsider their policy

Overall my experience has been positiveI ran into one annoying problem when I paid off my loan a little earlyI had asked for a payoff quote but it had expired before I went to actually pay off the loanI couldn't find how to ask for another quote without calling inI sent the expired quote amount assuming I would owe a little more interestI procrastinated till my auto payment was due to be debited so I figured they would just take the $I owedNope, they took what was my full payment $from my checking accountThey show they owe me the money back but I am still waitingApparently they will be sending me a paper checkSpoke with my local rep and told me to give it a few more daysI gave it over a week and still nothingI emailed him again for helpHe as been helpful at least

I feel that the process went really well The only thing that I was not aware of is the $fee that is added to the loan up front

the people are helpful and very nice to work with

I Believe One Main Financial To Be A Quintessential Example Of What A Fair, And Highly Professional Lending Establishment Should Be Thank You For The Prompt And Efficient Way In Which You Handled My Loan I Am Grateful
Kathryne J***-***

After a second application was submitted online, and after some time had passed, I had to initiate contact with a local branch to check the status of the applicationOnce I was able to connect with someone on the phone, the One Main Financial loan officer was unaware that my application had even been submitted (Makes me wonder how my security may be compromised in the future)After a brief phone conversation, every document that had been originally requested and submitted was requested again, and again, and againLiterally different times to include an application that was submitted and denied strictly because, "They hadn't heard back from me?" What? I was approved for the amount that I sought, but after experiencing the incompetence of the local branch and the untrustworthy online process, I declined the loan and rejected any further relationship with this lender

Dan from Burkhardt Heating was just great when he came on a maintenance call for our AC and furnace I will definitely recommend this company and use them again myself