OpenSky, A Division of Capital Bank N.A.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have contacted me directly and the issue has been resolved. They refunded the service charge and have sent my security deposit back. I just wanted to make sure I got the check before I closed the complaint, which I have. Thank you.
Regards,
[redacted]

June 12, 2015To Whom It May Concern,
I am responding to the complaint from our Open Sky ® Secured Card customer Joseph R Kent, on behalf of Capital Bank, N.A.
In order to...

comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly in response to his complaint.Capital Bank has responded directly to [redacted]’s concerns via email. Our bank has requested that he contact the Revdex.com, directly, in response to our explanation. Please contact us as soon as you may hear from the consumer, or within 30 days of receipt of this letter to update us on your records.
Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com.Regards,
Bonnie Y.
Customer Care Director

From: Customer Care
arial, sans-serif;"><[redacted]>Date: Fri, May 29, 2015 at 2:19 PMSubject: [[redacted]] Open Sky® CardTo: [redacted]
Sincerely,Bonnie Y.OpenSky Customer CareOpenSkyCustomer Care Representative
Applicants?[redacted] ([redacted])
Cardholders?###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response and I want this complaint closed because the company refuses to acknowledge my complaint.
Regards,
[redacted]

From: Customer Care
arial, sans-serif;"><[email protected]>Date: Wed, Sep 2, 2015 at 11:24 AMSubject: [[redacted]] OpenSky Secured Credit CardTo: [redacted]@myRevdex.com.org
RE:       [redacted]
            ID # [redacted]
 
I am responding to the complaint from our Open Sky® Secured Card customer [redacted], on behalf of Capital Bank, N.A.
 
In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly in response to her complaint.
 
Capital Bank has responded directly to [redacted] via email on September 2, 2015.  Our bank has requested that she contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.
 
Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com.
 
Sincerely,Jeanine R.OpenSky Customer CareOpenSkyCustomer Care Representative
Applicants?855-763-OPEN (6736)
Cardholders?###-###-####

From: Customer Care
arial, sans-serif;"><[email protected]>Date: Fri, Aug 7, 2015 at 3:44 PMSubject: [[redacted]] OpenSky Secured Credit CardTo: [redacted]@myRevdex.com.org
RE:       [redacted]
             ID # [redacted]
 
To whom it may concern:
 
I am responding to the complaint from our Open Sky® Secured Card customer [redacted], on behalf of Capital Bank, N.A.
 
In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly in response to his complaint.
 
Capital Bank has responded directly to [redacted] via telephone on August 5, 2015.  A follow up email confirming the resolution has been sent.  Our bank has requested that he contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.
 
Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com.
 
Sincerely,Jeanine R.OpenSky Customer CareOpenSkyCustomer Care Representative
Applicants[redacted]-OPEN (6736)
Cardholders?###-###-####

September 8, 2015This is to follow up our written response dated August 21, 2015 that was sent in reply to the original complaint from our Open Sky® Secured Card customer [redacted].
In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer, again, directly in response to her complaint.
As you know, Capital Bank is concerned with [redacted]’s claims of fraudulent activity on her account. We responded directly to [redacted] via letter on August 21, 2015 and again today September 1, 2015 at the verified address. We are for a second time requesting her to complete the required affidavit of fraud and return it to us as soon as possible. We provided her with the affidavit and a postage paid envelope in our original reply dated August 21, 2015. We expressed directly to [redacted] that it is our desire to assist her and that we will contact her directly with the results of the investigation, but that it does indeed require the completed affidavit.
Perhaps [redacted] does not understand the role of the Revdex.com and therefore thinks it is not necessary to follow through with the affidavit. She has requested that we no longer contact her, but instead work through your organization. Our bank will not share private confidential information related to her account and realize your organization cannot provide a direct solution to her complaint. If you can please assist in getting her to return the completed affidavit using the postage paid envelope we provided, we will appreciate it and can proceed with an investigation.Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com.
Regards,  
Bonnie Y[redacted]
Customer Care Director
OpenSky®, a division of Capital Bank, NA
 
Office     ¦###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: No letter was received. Nothing was handled properly. Everything that was supposed to come in the mail looks like it went to the address that should have been updated. These people are complete jokes. What will happen is now that a "lead" is on the case after I already spoke to Maryland I will be contacting them via CERTIFIED MAIL and after that of this is still taken lightly I will have to take legal action.
Regards,
[redacted]

October 10, 2014
To Whom It May Concern,I am responding to the complaint from our OpenSky Secured Card applicant [redacted], on behalf of Capital Bank, N.A.In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank has contacted the consumer directly in response to her complaint.I called and talked with [redacted] on 10/08/2014. She confirmed that she had resolved her concern by contacting her bank directly and that she also notified the Revdex.com. Please confirm that your records have been updated.Should you have any additional questions, please contact me directly at [redacted] or via email at [redacted]Regards,
Bonnie Y
Customer Care Director Open Sky Card

From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 1, 2015 at 10:20 AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: Bonnie Y[redacted] <[redacted]@capitalbankmd.com>Date: Sat, May 30, 2015 at 1:22 AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]" <[email protected]>
Thank you for your e[redacted].  I will be out of the office on Monday, June 1 2015.
If your inquiry cannot await my return, please contact Kesha West.
Thank you,
Bonnie

From: Revdex.com of Metro Washington DC
arial;"> <[email protected]>Date: Thu, Aug 28, 2014 at 9:51 AMSubject: Fwd: Complaint resolvedTo: [redacted] <[redacted]>id #[redacted]---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Wed, Aug 27, 2014 at 10:37 AM
Subject: Complaint resolved
To: [email protected]
To whom this may concern. The company has made contact with me to resolve our issues. I spoke with a woman name Bonnie from Capital Bank Open Sky. She was very helpful to fixing the problem. Although i've waited 43 days she promised she was going to handle it and ship the card overnight and wave my annual first month fee. I would like to resolve the situtation as well. Thanks Revdex.com!

This company is misleading. You deposit your money for a secured credit card. They hold on to your money for days before issuing the card. After holding your money for about a week. They claim to have sent your card out. It has been ten days and I still havent recieved my card.

From: Customer Care<[email protected]>Date: Wed, Aug 26, 2015 at 10:11 AMSubject: [[redacted]] OpenSky Secured Credit CardTo: [redacted]@myRevdex.com.org
RE:       [redacted]
             ID # [redacted]
 
I am responding to the complaint from our Open Sky® Secured Card customer [redacted] on behalf of Capital Bank, N.A.
 
In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly in response to her complaint.
 
Capital Bank has responded directly to [redacted] via letter on August 26, 2015.  Our bank has requested that she contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.
 
Should you have any additional questions, please contact me directly at [redacted] or via email at [redacted]@capitalbankmd.com.
 
Sincerely,Jeanine R.OpenSky Customer CareOpenSkyCustomer Care Representative
Applicants?855-763-OPEN (6736)
Cardholders?###-###-####

July 22, 2015
To Whom It May Concern,
sans-serif; font-size: small;">
I am responding to the complaint from our Open Sky® Secured Card customer [redacted], on behalf of Capital Bank, N.A.
In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly in response to her complaint.Capital Bank has responded directly to [redacted]'s concerns via email and letter form. Our bank has requested that she contact the Revdex.com, directly, in response to our explanation. Please contact us as soon as you may hear from the consumer, or within 30 days of receipt of this letter to update us on your records.Should you have any additional questions, please contact me directly at [redacted] or via email at [redacted]@capitalbankmd.com.Regards, 
 
Bonnie Y[redacted]
Customer Care Director
OpenSky®, a division of Capital Bank, NA
 
Office     [redacted]

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[email protected]>Date: Mon, Aug 17, 2015 at 10:44 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Mon, Aug 17, 2015 at 10:35 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] receive a call from this merchant today stating that I should see a refund within 10 days. At this time I would like to close this complaint.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Openskycc.com
I made my last payment on this account and closed it nearly 3 years ago and today 08/10/15 I get a statement. It took me 9 calls to cancel because although the rep said it was cancelled it never was, so now I have to wonder is this account Open again? Victor at Open Sky states it was a glitch, If I had a Dime for every time this company had a glitch, they would owe me money.
So all I can do now is wonder, is it open or closed, like the last 7 months with this company in 2012 will I have to call many many more times to ensure they do the right thing? Sad state of affairs for US companies these days.

very satisfied with out come Open Sky corrected everything very quickly . thanks 
 Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE:       [redacted]
            ID # [redacted]
 
I am responding to the complaint from our OpenSky Secured [redacted]® Credit Card customer [redacted], on behalf of Capital Bank, N.A.
 
In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has responded directly to Mr. [redacted] via email.
 
Our bank has requested that Mr. [redacted] contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.
 
Should you have any additional questions, please contact me directly at 267-317-4170 or via email at [redacted].
 
 
Sincerely,
/s/
Jeanine R[redacted]
Customer Service Lead
OpenSky® Card

January 12, 2015To Whom It May Concern,
I am responding to the complaint from our Open Sky Secured Card customer [redacted], on behalf of Capital Bank, N.A.
In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly...

in response to his complaint.Capital Bank has responded directly to [redacted]'s concerns in letter form. Our bank has requested that he contact the Revdex.com, directly, in response to our explanation.
Please contact us as soon as you may hear from the consumer, or within 30 days of receipt of this letter to update us on your records.
Should you have any additional questions, please contact me directly at [redacted] or via email at [redacted]capitalbankmd.com.Regards,