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Opentip.com

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Opentip.com Reviews (276)

I was very happy with the quality of the red Mufflers that I purchased from Opentip. All my questions were answered by their customer service department swiftly before I placed my order. I will be placing additional orders from this company.

sorry for the short shipmentwe have been contacting the manufacturer for this issue these days and finally we figure it outthe other packages were delivered to wrong addresswe will send you the missing items tomorrow and advise the tracking number.sorry again for all the delay and inconveniences caused

We have several orders in shipping waiting to be processed through [redacted] for shipment As soon as we receive those from shipping, we will forward the tracking number to you

Revdex.com:After much hassle from youAbout or more emails worth, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

I ordered three items from this company. They shipped two of the three items, but indicated that one of the two shipments had two of the items included. However, the shipment they indicate only had one item included. Specifically, *** Air Hockey Game Rules Wall Art was NOT included in the UPS shipment, Tracking Number: ***. The only item in that shipment was *** Pro-Series Air Hockey 4-in Strikers & 3-in Puck Set.

Opentip.com Response • Jan 13, 2020

The item *** was shipped out separately on 1/9/2020 and just delivered to customer on Monday 1/13/2020 at 3:16 pm. *** Track Number: *** Customer must receive this order complete now. .

Customer Response • Jan 13, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I also received today the missing item which they mailed separately via ***. I understand that by choosing to accept the business response that my complaint will be closed as resolved, and I am satisfied with the resolution.

Regards

We needed more stability with the ladder and the Levelok stabilizer was the answer!

Bought these apps for my husband, he was very pleased with the fit and look of them. Good quality and price.

This website is amazing. All of the merchandise I ordered was brand new on the hangers and in plastic bags. I don't know how they can charge such low prices. They arrived promptly and I was very pleased with the order. I definitely will order from them again.

sorry for the shipping delay.your item has been shipped [redacted] with tracking number [redacted] .U.SPostal Service will be delivering this shipment.you can receive the item soon

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am attaching a document that I submitted to our credit card company, detailing the timing of my saved email exchanges and the tracking information provided by OpenTipAs you will note, the shipping documentation was put into their system hours AFTER I cancelled the order, and was not given to the shipping carrier until the next day, on February 15thAs stated by a saved email, the company representative, [redacted] , wrote, "we will cancel the order if not shipped.", which it clearly wasn'tWhether shipped from a vendor, or directly by OpenTip, the speed at which online or telephonetechnology works made it possible to stop the initial shipment, before it was sent As a working professional, I may not be home when the order arrivesI have made a large note for carriers, and taped it onto the door, with the shipping tracking number, box weight, and clarifying OpenTip as the shipper - although coming from a vendor, I am not sure OpenTip is listedThese plates are for an event on Feb 23rd and I have lots of various orders, from several other vendors coming to the houseThis refusal, in writing, poses a threat that carriers may return all things being dropped offThere is also a threat that my notice might be ignored, and the box left, in which I will have to pay for its returnI would like this noted, as I may require an additional credit for any return shipping this transaction may incurThe resolution I am seeking it a full refund, when the plates arrive back to them - the timing of which I am blind to and given the ethics of OpenTip I do not trust - for the shipping to me, as well as the shipping backSince the cancellation was made prior to the shipping to me, there is no reason that I should pay for it Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still have not received any response from vendor to start return process and it has been over a week Regards, [redacted]

This item is a close out item and we do not accept returns on close outsSorry for any inconvenience.we apologize for the previous reply which may misguide you that this item can be returnedhowever, our product page did state the return policy clearly that this item is non returnable

Fast delivery, accurate items, fair prices. Overall very satisfied with the business.

The customer did receive the correct item, it just happens to be a very thin material productwe don’t accept returns

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below What kind of an exchange policy requires you to purchase another item BEFORE you can return the one you already have! If I had purchased another pair of boots, I felt like they would have told me the same thing when I tried to return a pair again! I also asked about just returning the boots, and got no response from them Regards, [redacted] ***

we have issued a full refund for this order and the customer can keep the item.sorry for all the inconveniences

I will accept the response once the refund has been processedThe item was returned with a prepaid label Saturday October 3rd Regards, [redacted]

Was happy to find the great low prices they had for the *** Hoodies I was looking for. These are high end sweaters and it was a steal to get them at the price I did! And delivery was also easy and speedy as well!

someone in this company shared or used my credit card info and I received numerous charges from it. when I tried to call them, their customer service is located in *** and would not give me the corporate phone number.

Opentip.com Response • Dec 09, 2019

The customer first emailed us saying his card was mishandled and used unauthorized by our company. We replied in email that our system has never stored customers’ credit card number so there is no way to use his card somewhere else, also provided him our Privacy Notice. The customer then called at 9pm EST which was picked up by our oversea office since it is not during US working hours. We told him to check his cell phone and computer whether there is any virus and emailed us any further details. But the customer was not willing to do so and shouted at us with f* and s*** so we have to hang up the phone. We are in compliance with PCI Security Council standards. Here is our Privacy Notice , ***. Should any unauthorized charges appear on customer’s credit card as a result of shopping with ***, the customer must notify his credit card provider in accordance with its reporting rules and procedures.

we have full refunded the customer on 05/19/

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Address: 337 Reservoir St, Floor 3, Needham Heights, Massachusetts, United States, 02494-3145

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