Opentip.com

these are discontinued, we cannot fulfill the order

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[It is on unacceptable that the company is not willing to make it rightI still have partial shipment that I receivedOpentip as a company is not excepting any responsibility for the situation]
Regards,
*** ***

sorry for the confusion but the item requires additional shipping charges now.we cannot honor shipping fee $12.76.your order is cancelled

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Yesterday we did receive partial shipmentThe items that arrived had significant scratches to the powder coat, my wife noted this on the delivery formFurthermore, the truck only had one deliveryman to unload the item listed as poundsMy wife was able to negotiate with our man that mows our yard to have him assist unloading the itemThe mower need to be compensated for his assistance, leading to an unexpected costNot sure why they delivery of such a large item was expected to be completed by one manLast evening I was looking over the packages and noted box 1ofand box 3ofarrived but box 2ofhas not been deliveredWe are missing the post to hang the pedestrian gate and the hardware associated with itI am becoming mentally exhausted with Opentip on thisThe orginal order was completed July and was told the shipment would be completed between August 03,to August 07,Ideally the remaining package is at my home when I arrive this eveningCould I also add to my Revdex.com note that I typed this morning that I am also missing (two) "LM5/8" Regular Hinge J-Bolt for Driveway Gates"? Furthermore one of the Hinges received did not have a ball bearing and one did?In total I am still missing:-(two) LM5/8" Regular Hinge J-Bolt for Driveway Gates-(two) LM1/2" Small Hinge J-Bolt for Driveway Gates-(one) Fence Post - Ft x x Inch-ball bearing for LM5/8" Regular Hinge J-Bolt for Driveway Gates Regards,
*** ***

full refund completed on July 27,

we have reviewed your complaint carefully and figured out what happenedwe sincerely apologize for all the inconveniences causedas you requested, we have reshipped the correct size and processed a return at our cost.sorry again for the troublewe are making efforts to provide better services.thank you

I place orders with this company every 6-8 weeks as I order packages for my personal company. I need the product I order, and I make arrangement to order in a timely manner to ensure I do not run out of product. I placed an order on October 23, that I was scheduled to receive on November 8. I attempted to locate my package via the tracking number in my email, and it said package not found. When I did not receive it, I sent an email via their website. I received no response. I sent another email on November 9 and called the customer service number in my email. The customer service agent told me that they could not help locate the package as they didn't see it either, they would have to call me back on Monday as they had to call internationally to speak to the representatives at the shipping location in China. I asked them to put me on hold and call them, as *** Global is an major company and most of the major shipping companies have info lines 24-hours. She was unwilling to assist further. Monday morning at 2am, I received notification that my package was in Texas, but most likely lost. They could not track it with anymore detail than that it was in Texas. At this time, I asked for a replacement and a refund as I was going to have to spend money to buy supplemental product due to the time it would take to potentially receive my replacement (another 10-14 days). They refused and told me it was one or the other (they is customer service agent ***). I asked *** to have her boss/owner call me so we could come to a resolution, she refused in 3 more back and forth emails and told me I was receiving a refund, but didn't tell me how long it would take, when I would receive my refund or if I could talk to anyone else. Now, I have $100 in limbo, no product and a customer service agent who is refusing to respond to my emails or return my calls.

! DO NOT PURCHASE FROM THIS SITE !
Ordered item on 09/17/18.
Wrong item delivered 09/21/18.
Initiated return on 09/22/18.
Been getting the "runaround" for 10 days and counting.
Still no resolution. . .

Good service great selection!!

I purchased a clothing item on line from this seller through ***. When it came, I didn't like it and contacted the seller to arrange for a return. Their response stated that this item is non-returnable. Nowhere during the entire on line purchase process was this fact stated nor could I find a return policy for this seller. ***' policy is stated, but not this seller. I searched for a website to read for myself their return policy. They don't have one. I contacted *** to help, since they have a Marketplace Guarantee, but they won't help either. They told me to give away or donate the item! Who has money to throw away like that?

Dishonest practices- do not take the risk with your money or trust. I made a purchase and was delivered only part of what was described in the item description and listed in the product contents. Open tip took no responsibility, claiming I should have known I would not have gotten all of the items listed for the price. They dragged out the return process for months, refusing to give me the return information because they were insisting it was my fault. They finally gave me the return information and I mailed the materials back with a tracking number. The tracking number shows they now have the items in their possession and still have not provided a refund.

Quality of the product and the prices were good, but shipping was very slow.

On July 31,2018 I ordered nearly $200 worth of merchandise from this company. The estimated date of delivery was August 6,2018. I checked the site for tracking on the 7th and noticed my order was still pending but the payment said processed. I contacted the company of an update and when my package would arrive. 24 hrs later I got an email that there was a glitch and my order never made it to the wearhouse. The email included that the glitch was now resolved and I would get tracking information when available. It is now the 11tj and I have not gotten anymore information. Yet my account was still charged. I’ve reached out to the company everyday since the 8th and no longer get responses. I either want my product or my $200 back. This is theft.

My employer *** ordered 25 x *** 30 Oz. Double Walled Insulated Travel Cup with Resistant Lid, Stainless Steel Tumbler, Keep Cold or Hot for Hours (***) = $157.25 through Opentip.com for our CNA appreciation week. We placed the order June 19th, 2018. It was placed under ***'s name and shipped to our Staffing Coordinator's home *** so she could apply decals on them for CNA week starting August 8th, 2018. Upon opening the box of Tumbler cups, *** noticed that there was a stain imprinted on 3 of them stating VIRGINIA NATIONAL GUARD. *** called the company directly and left a message on 8/6/18. No one returned the call. *** sent an e-mail on 8/6/18 as well requesting replacements for the tumblers. *** did not receive a response until 8/7/18 from *** in Customer Service, she stated:
"Hi,
We got your message that 3 of the items have stains. Can you email us a picture for reference?

Please reply to this email if there is anything else I can assist you with.

***
Customer Service
Fax: ***"

*** e-mailed her back immediately with a picture of the National Guard Stain. *** received a response on 8/9/18 from ***:

"Hi ***,
The blue wording is not from us. Was it imprinted on your end and wash it, which caused the stains?
We have customers in the same situation before.
Please kindly check."

*** sent this in response: "NO Ma'am! IF you look closely, after I had already applied MY blue wording, there is a STAIN that says VIRGINIA NATIONAL GUARD ON THE SIDE OF THE TUMBLER. Please replace them! I have 3 tumblers that say the same thing on them. I DID NOT DO THIS.

*** | ***
Staffing Coordinator "

She also followed up with an additional response and included more pictures as proof.
"Hi,

I'm sending additional pictures. However I am VERY upset that you have not resolved my issue yet and would like to speak to a supervisor. I have clearly stated my problem twice now. I did not make these stains, I don't even have a way to print on them. I do vinyl which is easily pulled off. This states VIRGINIA NATIONAL GUARD. I live in Texas. And my boss ordered these for CNA week. This was a used tumbler and re sold to us, 3 of them are like this! Please have your supervisor call me. I want them replaced, please. *** :) thank you "

In better light, my director of nursing *** and *** reviewed each cup again and noticed that 2 additional tumblers had this National Guard stain imprinted on them. So a TOTAL OF 5 tumblers have this stain.

We did not receive an e-mail back from their customer service department so *** called them at this telephone number *** and finally got a hold of someone on the phone. *** and *** requested to speak to a supervisor. The woman who answered the phone spoke very soft and told us that a supervisor was not available to talk to. The woman in customer service asked for additional pictures. *** explained that she already e-mailed several pictures to the e-mail address on file. The woman became quiet. *** asked for a telephone number again to speak to a supervisor. The woman in customer service stated that a supervisor is not available to take this kind of issue. Which is unacceptable. The woman stated that she would contact the warehouse where the Tumblers were shipped and see if they could send us replacement. *** asked for either a refund or a replacement of the 5 tumblers. The woman stated she would send a request to her supervisor but it was not guaranteed. We need resolution.

The product advertisement included a size chart that was approximately 2 sizes off. In specific, the item was marketed as an XS wirth a size chart description of size 5-6. Upon arrival it was obvious that the shirt was not even a 5. The shirt fits more like a 3T or 4T. It's almost as if I were sold defective shirt without being informed. When I contacted the business for an exchange, I was informed that the item was non- returnable. Again, even though the purchase was made using their sizing chart.

I ordered some underwear that was pictured on their website and they sent me a different style and now they are telling me that I can't return them and won't give me a refund either. So now I am stuck with $50 of underwear that I won't wear.

Ordered gym shorts with wrong size. This size normally fits me, however, these were smaller than what the size that I'm used to. Tried to swap out the other unopened packages for the size that would probably work for me just to find out that they do not accept returns! Their customer service has held firm in this policy which is contrary to what every other company does with regard to returns. This is SHAMEFUL in this day and age.

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
What kind of an exchange policy requires you to purchase another item BEFORE you can return the one you already have!  If I had purchased another pair of boots, I felt like they would have told me the same thing when I tried to return a pair again!  I also asked about just returning the boots, and got no response from them. 
Regards,
[redacted]

we have issued a full refund for this order and the customer can keep the item.sorry for all the inconveniences.

we sincerely apologize for the delay.Your order shipped [redacted]Scheduled Delivery:Monday, 01/23/2017, By End of Day