Opentip.com

we have full refunded the customer on 05/19/2016.

I submitted an order with opentip.com that was estimated to arrive June 13th or 14th. Instead, the package arrived two weeks later, on June 27th. I needed them for a youth ministry trip on June 22nd, so I ordered them knowing they could arrive a full week late and there would be no problem as long as I received them by the 21st. I was not informed that they would be arriving late until a tracking email was received on June 18th- and it informed me that the package would be arriving on June 23rd. When I emailed the customer service department at opentip.com, I was emailed back by customer service rep *** and told to refuse the package to receive full refund. When I informed *** I would not be home to do so, she asked me have my neighbors do me a favor, which in itself seemed a crazy request when they do not live at my house and would have to be home and see the package being delivered and then run over to my house before the package deliverer left. But I asked my neighbors, and they watched diligently for the package. But when it arrived four days later than what the tracking said (on June 27th), they were not home and able to refuse it, and so I now have a package of 48 sweatbands that I have no use for. When I informed *** of my dilemma, she explained that I would have to cover the shipping to return the sweatbands, even though the package arrived FOURTEEN days after the estimated shipping date. I then emailed *** back asking to have her supervisor call me because I was seeking a pre-paid shipping label that she refused to give me. Her explanation was that "estimated arrival" is not a guaranteed date. But when there was no response to my request for five days, I went to the website and filed a request for a refund and a pre-paid shipping label there, explaining the whole situation. I received a trite email in response that they "cannot provide a return label". It is crazy to think that a company would make me pay for the shipping on the return of the package that arrived two weeks late.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
  I still have not received the item.
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I am attaching a document that I submitted to our credit card company, detailing the timing of my saved email exchanges and the tracking information provided by OpenTip. As you will note, the shipping documentation was put into their system 2 hours AFTER I cancelled the order, and was not given to the shipping carrier until the next day, on February 15th. As stated by a saved email, the company representative, [redacted], wrote, "we will cancel the order if not shipped.", which it clearly wasn't. Whether shipped from a vendor, or directly by OpenTip, the speed at which online or telephonetechnology works made it possible to stop the initial shipment, before it was sent.  As a working professional, I may not be home when the order arrives. I have made a large note for carriers, and taped it onto the door, with the shipping tracking number, box weight, and clarifying OpenTip as the shipper - although coming from a vendor, I am not sure OpenTip is listed. These plates are for an event on Feb 23rd and I have lots of various orders, from several other vendors coming to the house. This refusal, in writing, poses a threat that carriers may return all things being dropped off. There is also a threat that my notice might be ignored, and the box left, in which I will have to pay for its return. I would like this noted, as I may require an additional credit for any return shipping this transaction may incur. The resolution I am seeking it a full refund, when the plates arrive back to them - the timing of which I am blind to and given the ethics of OpenTip I do not trust - for the shipping to me, as well as the shipping back. Since the cancellation was made prior to the shipping to me, there is no reason that I should pay for it.
Regards,
[redacted]

The customer did receive the correct item, it just happens to be a very thin material product. we don’t accept returns

we have full refunded the customer on 05/19/2016

sorry for the shipping delay.your item has been shipped [redacted] with tracking number [redacted].U.S. Postal Service will be delivering this shipment.you can receive the item soon.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
...

I still have not received any response from vendor to start return process and it has been over a week
Regards,
[redacted]

Great store! I got a bowtie from here and it shipped fast and was great for the event I attended. :)

I will accept the response once the refund has been processed. The item was returned with a prepaid label Saturday October 3rd.
Regards,
[redacted]

I have forwarded this to my sales manager and the president of our company and both have confirmed that we cannot authorize a return for these items.  Per our specifications policy: We reserve the right to make changes in specifications, colors, and materials without notice or obligation, and specifically reserve the right to alter, withdraw or discontinue products at any time without notice or obligation. We reserve the right to substitute candy or food products with similar products based upon inventory.

This item is a close out item and we do not accept returns on close outs. Sorry for any inconvenience.we apologize for the previous reply which may misguide you that this item can be returned. however, our product page did state the return policy clearly that this item is non returnable.

I ordered a tool that I couldn't find locally. Opentip had it for a great price and delivered it quick. I wouldn't hesitate to order from them again.

Ordered product through their website on 5/4/2018. (Invoiced and billed for the order) Received an email on 5/10/2018 saying product was on back order and they wanted to know if I was willing to wait until 5/17/2018 to have the order filled. I sent an immediate reply back saying that I would be happy to wait to have the order filled on 5/17/2018. 6/52018 had to make multiple call to customer service to get an update on the order. I had one representative tell me he couldn't find any information about the product I had ordered and he would have to make calls to their supplier to see if had shipped. I waited for 5 hours for a return call as promised. Called again on 6/5 only to be told they had no idea on the status of my order. I asked during that call to have my order canceled. I was told the order was canceled and should expect a credit in 3 to 5 days.

Soon after the 2nd phone call I received an email confirming my order cancellation. Soon after receiving the cancellation confirmation email, I received another email saying my order had shipped and they provided a *** tracking number. When I clicked on the tracking number - the delivery address was to their offices in Needham Heights, MA.

At this point all I want is a credit back on my credit card. I have not received ANY of the product ordered on 5/4/2018. Because of the delays and terrible customer service, I had to order the product from another vendor (which arrived in 2 days after ordering)

I found a source for *** bulk at Opentip.com. The ordering is easy and the shipment went without any issues. I will continue to use Opentip in the future.

It was convenient to order online. I was informed of the time period of delivery. I was very pleased. Thank you

Sorry but we can’t refund to you total shipping costs for the wrong ship of 1 item, which we forward to warehouse to remedy the mistake and reship to you ASAP. Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I did not initially choose the wrong size it was a website error from having bookmarked the page for a later purchase. When I contacted customer service they confirmed my order had been changed. If it was a problem as they say above then this should have been advised to me and it was not. I do not believe it was an issue of hygiene regarding the return, as I had never even opened the plastic. The only reason they decided to make an exception was because of the complaint I submitted. Website states that only damaged or wrong shipment items can be returned. Since their customer service told me my order had been revised and the wrong item was still shipped, I deem this "wrong shipment". I believe that if I had not complained this vendor would have taken my money and never allowed me an exchange. The correct item has been received and the incorrect item has been shipped back. I will never use this website again. 
Regards,
[redacted]

We tried to process a replacement order, but the carrier informed us that the height of 101 is too high to ship LTL. The cut off is 98inches. As we cannot guarantee no damage during the second shipment, we decide to full refund the order. We sincerely apologize for all the delay and troubles caused.

we have mailed a [redacted] label for customer to return the merchandise.we will full refund the order after customer use the label to return. thank you.