Opentip.com

I only rated this website a 1/5 because you cannot go any lower. I purchased 150 plain bandannas from this website Friday March 29th. My order still said "processing" a week later (Friday April 5th) I contacted the website as to why my order still had not been processed. I did not hear anything back. No contact, notifications or status change in my order. I contacted the website again to cancel my order April 11th. I received an email on April 11th addressing (at the same time) both inquiries. They stated the order had already been shipped even though the website still showed it had not been processed, and was given a tracking number that did not work. Once I eventually received the original order it was a week late. When the website finally updated its tracking, it said the package wasn't shipped until April 16th ( 5 days after I cancelled my order.) I have gone in circles with this website. Their customer service is awful. I will not be doing business with them in the future. Buyer beware.

Ordered the product in march. Received excuse it got lost. So reshipping. Never received a reply on order till march 27th. Telling me it was being reshipped. Received a phony tracking number it was delivered to my mailbox. Never delivered. Reqyested refund almost 8 times. They kept telling me rhree business days its been over a week. Still no refund. They claim they issued refund in April 4th. Also nit true. Or *** would have seen it.

Ordered hats for the 2nd time form Open Tip. Shipped direct to our printer. 1st shipment came *** no problems. 2nd shipment sent *** never showed up. They are saying sorry, to bad we cannot get anymore info for you, They literally said that. When I first called called the man I spoke with was nice and said no problem it happens we will reship. Not sure who *** is at ***, but she will not help you at all and when I call they tell me I need to talk to her and she is the one saying, to bad , I can't help, you are out 60 bucks. Then today she tells me oh they delivered to the mailbox. Talked to my printer, yeah they don't have a mailbox. A small mail slot for when they are not open, but there is no way in heck a box could fit. So shes a liar and a thief. Who ever is reading this, buyer beware.

Please do not buy from Opentip.com! I should of been weary about the prices (cheapest around for the item I purchased than any other site). It was a gift for Christmas. I purchased 12/2/18. The receipt of purchase I got looked legit and it had a tracking number supplied. So everything was good. Until it was Jan and it never came. It still hasn't arrived. I clicked on the tracking number recently and it says "awaiting delivery scan" on 12/12. Then nothing. I contacted customer service, if you can call it that and they weren't very helpful. They basically said call your local post office.

I ordered t shirts for my bridal party. Everyone’s order came in correctly except for mine. Since I am the bride I had a different color and ordered a Forest Green medium shirt and they sent a large Orange shirt. I contacted customer service via email. The person said they would check with the warehouse. I sent him pictures of the shirt I received still in package and the receipt. He said okay and that was the last I heard from him! I am out of a shirt and barely time to get another from another merchant. I want my money back and to return the shirt they sent by mistake.

Great product. Ordering was very easy. Would recommend Open Tip.com to anyone. Very satisfied.

I ordered military caps to put logo's on. I have bought these before from a army surplus with no problems, but with OpenTip.com; the caps are of cheap material and not made according to the specifications fitting the description of military caps. The area for the logo is smaller than correctly made military caps and I cannot use them. They are very Unprofessional, I received the merchandise in an old Cookie Box. I requested a return and refund, they messaged me to wait for return instructions, it's been a week with no response from them. Then they claimed there would be a restock fee of 15 to 25 percent which you will not know about until you are in a problem situation and on top of that, there will be round trip shipping charges, meaning the cost of shipping out and shipping back will be charged to me.
I'm still waiting for return information from them.

it looks like the package was lostour apologieswe have issued a full refund of $per customer's request.sorry again for all the inconveniences

This place is highly unorganized & lacks empathy for its customers! It's no surprise
to me to see tons of complaints & bad reviews on this website. Not to mention it's not even an accredited business. Anyhow for my 1st time doing business with them, I ordered 5x 4qt buckets for my animals. When the items came I realized I got the wrong size & only 3x buckets was in the box but still got charged for 5x buckets. I send the buckets back immediately after receiving the return instructions. I paid $54.78 for these buckets & it costed me $38 to ship them back ***. Yes you heard that right 38.00 to ship 3x buckets back to this merchant because they wouldn't even cover half of the shipping. Thank God they didn't ship all 5 buckets I originally ordered. Called this company a week and half later after not getting my refund only to get the run around and told they would call me back. They never returned one phone call out of several conversations with me! It has now got to the point that I had to contact my bank to dispute the refund! Throughout all this nonsense, I had another order placed for the same amount of buckets but different sizing with this same company. Weeks later, I didn't get the order so I called them to see the problem. Come to find out, they hadn't shipped the package and couldn't find a tracking number! They then continued with let me contact my supplier excuses. I ended up canceling this order also. They then notified me that this order they could only ship me 4x buckets out of the 5x buckets I ordered. Just stay away from this place. The prices are pretty tempting but its not worth the headache.

our description on the website is correctwe never received such kind of complaint about the pricing beforetherefore, we took it as a return for buyer remorseaccording to our return policy, customer is responsible for shipping fee and return freight.we agreed to full refund becasue we want to keep a happy customer and show a good gesture as a merchant.this order has been full refunded and we also mailed an echeck for the return freight.we have resolved the case per customer's desired settlement

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I called *** before sending the item back and they assured me there was nothing open and that you could give me a full refundI gave *** another phone call just now and the woman I spoke to stated that you are lying and that what you are saying is impossible because she could see that you can issue me a refund, but you have notSo there is no reason that you can't issue my refund
Regards,
*** ***

this order was placed through ***.we have processed a refund of $on Sep 28, 2016.for credit issue, please contact *** for help

sorry that we sent wrong itemswe have issue a *** shipping label at our cost for customer to return the order.full refund will be issued after we receive the return

we have completed the refund of $please check your account.sorry for all the troublewe are making efforts to provide better services

we are afraid that customer misunderstood the pricewe have stated it clearly in the description that the candle is sold individuallythe picture is just for referencecustomer only ordered so we sent candlesthis is not advertisement and we sent the correct quantitywe cannot send
because customer only paid for we have sent the return instruction to the customer and full refund will be processed after we receive the candles back

1/4 Ordered item
1/5 Was charged for item
1/18 Received email saying item had been shipped and included a tracking number.
1/23 According to carrier's website, the tracking number indicated that the carrier had not yet received the package to ship it to me, so I emailed Opentip. Response was that they would look into it and get back to me. No further response received.
1/24 I replied to the email asking for an update. Response was that they would look into it and get back to me. No further response received.
1/25 I called Opentip. At this point, I asked for a refund because I was going to have to purchase the item elsewhere to have it in time. I was told they could not issue a refund until they verified it hadn't been shipped (which someone had told me twice already that they were going to look into). They said all they could do was take my phone number and call me back.
1/28 Late afternoon, still no change in tracking status on carrier website (10 days now) and I still had not received a call or email, so I called again. I was told the only way I could get a refund was to use the return/refund form on the website. I was told I could not get a refund by speaking to a human being. I completed the form.
1/29 2:20AM I received an email identical to all of the others I'd already had saying they would look into it and get back to me. I replied stating that they had said that multiple times and asked why they had not already looked into it as they said they would. Meanwhile, the company has been holding onto $126 of my money for over 3 weeks and I have nothing to show for it.

Revdex.com:
I have no choice but to accept the response to this complaint yet I believe this is a ploy to rip off customersIt is almost
impossible to comprehend that is a matter of a few months the shipping cost for an identical order would increase from $to $which is in excess of a 500% increaseIMPOSSIBLE!!!!!!!!
Regards,
*** ***

we did reply to customer's return request in Jan 2016.we have made it clearly that THE EXCHANGE POLICY IS AUTHORIZED ONLY WITH A PURCHASE ORDER OF THE SAME QUANTITY OF BOOTS RETURNED.However, we didn't receive any new order from the customer for exchangewe could not process the return thenthe
purchase was made in Dec now the Return Guarantee Period has been expired, sorry we cannot accept this return

Revdex.com:After much hassle from youAbout or more emails worth,
I have reviewed the response submitted by the business and have determined that the response does
satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

we have approved the return per customer's requestwe will full refund the order after we receive the return.sorry for all the inconveniences caused